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Admissions Officer Mock Interview

Question 1 of 35 for our Admissions Officer Mock Interview

Admissions Officer was updated by on February 18th, 2022. Learn more here.

Question 1 of 35

What is the most difficult situation you have had to face, and how did you tackle it?

"The most difficult situation I've had to face was dealing with an upset parent at my former school. They were upset about an extracurricular activity that was advertised poorly with vague details. When the program was not what she thought it would be, the parent was angry that she had spent money on it. I listened patiently to her complaints. Because I did not know all the details about the program, I told her I would find out more information and follow up with her immediately. I then contacted the head of the program and asked very pointed questions to ensure I was well informed before getting back to the parent. The next day, I called the parent and explained everything I had learned. I also got permission to refund 50% of her money because of the misunderstanding. It was a learning opportunity, and I was proud of the way I handled this difficult situation."

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How to Answer: What is the most difficult situation you have had to face, and how did you tackle it?

Advice and answer examples written specifically for an Admissions Officer job interview.

  • 1. What is the most difficult situation you have had to face, and how did you tackle it?

      How to Answer

      Briefly describe the difficult situation you encountered and share the specific steps you took to solve the problem. The most important piece of your answer will be your description of how you utilized your resources and problem-solving skills to reach a solution that successfully solved your problem. Tough situations are going to arise at work; the interviewer wants to hear that you have the necessary problem-solving skills to be successful in this role.

      Written by Audra Kresinske on February 18th, 2022

      Why the Interviewer Asks This Question

      The interviewer wants to learn more about your problem-solving skills. Walk the interviewer through a time you faced some sort of dilemma and share how you successfully fought your way to a solution. Be specific about the steps you took to solve that problem and describe the result. Your goal here should be to communicate that you can find successful solutions to difficult situations.

      Written by Audra Kresinske on February 18th, 2022

      Answer Example

      "The most difficult situation I've had to face was dealing with an upset parent at my former school. They were upset about an extracurricular activity that was advertised poorly with vague details. When the program was not what she thought it would be, the parent was angry that she had spent money on it. I listened patiently to her complaints. Because I did not know all the details about the program, I told her I would find out more information and follow up with her immediately. I then contacted the head of the program and asked very pointed questions to ensure I was well informed before getting back to the parent. The next day, I called the parent and explained everything I had learned. I also got permission to refund 50% of her money because of the misunderstanding. It was a learning opportunity, and I was proud of the way I handled this difficult situation."

      Written by Audra Kresinske on February 18th, 2022

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