How do you build great client relationships?
A huge part of the account manager role at Stripe involves building and nurturing customer relationships. Emphasize to the interviewer that you have the qualities needed to connect with clients in a meaningful way, and discuss the process you use to find and grow lasting business relationships.
"My goal every day is to continually strengthen the relationships I have with clients by providing them with valuable insights, guidance, and information so they can make smart business decisions. In order to foster these connections I have made, I stay in frequent touch, maintain an upbeat and helpful attitude at all times, and make sure I'm available whenever my technical expertise is needed. If I'm unable to answer a question or resolve an issue, I connect the client with someone who can resolve the problem for them. I also focus on being an empathetic, active listener who can quickly pinpoint and fix the client's pain point(s)."