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Facebook Account Manager Interview Questions

To help you prepare for an Account Manager interview at Facebook, here are 25 interview questions and answer examples.

Facebook was written by and updated on June 19th, 2021. Learn more here.

Question 1 of 25

How would your coworkers describe you?

How to Answer

When you answer this question, make sure to connect the descriptive terms you give with the role. Facebook is looking for an account manager who is motivated, smart, collaborative, client-focused, and a relationship builder. Be honest but make sure to highlight similar strengths and qualities.

Written by Marcie Wilmot on June 19th, 2021

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Facebook Account Manager Interview Questions & Answers

  • Behavioral

    1. How would your coworkers describe you?

      How to Answer

      When you answer this question, make sure to connect the descriptive terms you give with the role. Facebook is looking for an account manager who is motivated, smart, collaborative, client-focused, and a relationship builder. Be honest but make sure to highlight similar strengths and qualities.

      Written by Marcie Wilmot on June 19th, 2021

      1st Answer Example

      "To begin, I think my coworkers would describe me as personable and hardworking. I really enjoy interacting with others and have a very strong work ethic. Beyond that, I believe they'd say that I'm a creative and critical thinker. During my interactions with customers, I'm always trying to figure out how I can help them by solving their problems. I don't hesitate to think outside of the box and devise new solutions that haven't been used before. I'm also a team player and a quick learner. I enjoy working within a team to achieve shared goals."

      Written by Marcie Wilmot on June 19th, 2021

  • Behavioral

    2. Can you tell me how do you deal with stress?

      How to Answer

      Selling and helping customers day in and day out with varying issues can at times be stressful. Engaging with different personalities can also be a challenge at times, particularly in a fast-paced environment. The interviewer wants to know that you're able to handle stress. Talk about the methods you use to relieve stress and how you remain focused and calm.

      Written by Marcie Wilmot on June 19th, 2021

      1st Answer Example

      "I am the kind of person who loves variety and who can easily roll with the punches. I like that account management gives me the chance to talk to lots of different people who have different needs. I find this interesting, and I enjoy showing clients how our products can help them. So, in general, I don't view this type of atmosphere as stressful. Instead, I view it as a challenging puzzle that I get to solve every day. When it comes to keeping mentally relaxed and focused, I do this by listening to music that I like on my way to and from work, as well as by always taking a short lunch break with colleagues. Talking and laughing at lunch helps to break up the day and keep me in a happy frame of mind. I also work out at the gym a few times a week so I can burn off energy and run off any challenging calls I've handled that week."

      Written by Marcie Wilmot on June 19th, 2021

  • Behavioral

    3. Tell me how you handle negative feedback.

      How to Answer

      The key thing to emphasize as you answer this question is that you don't view failure or unfavorable feedback negatively. Instead, discuss how you view them as learning opportunities. Talk about how you carry the lesson(s) you learned with you. Try to show that you view any feedback in a positive light. If you can provide an example of a time when you learned something from feedback you received, definitely mention it.

      Written by Marcie Wilmot on June 19th, 2021

      1st Answer Example

      "Occasionally, I receive negative feedback from clients, colleagues, or my manager. It happens. When it does, I try not to take it personally. Instead, I thank the person for their input, and I examine it to see what I can take away from it. Several months ago, a customer mentioned on the phone that I was a little heavy-handed with how frequently I was contacting them. I know it's important to reach out to my accounts but from this feedback I learned that I should be more considerate when it comes to what each specific client prefers. Now I also take into account if there are any external variables that might impact when a time is good for a client to speak or not. I want to be available, but I also don't want to annoy clients. I appreciated this feedback and took it to heart."

      Written by Marcie Wilmot on June 19th, 2021

  • Behavrioral

    4. Explain if you are a good multitasker or not.

      How to Answer

      Account managers typically need to be excellent multitaskers because they oversee many accounts and client needs. You will want to emphasize that you are able to efficiently handle multiple projects, priorities, customers, and deadlines at once. If possible, give an example of a time when you excelled at multitasking. You might also talk about the methods you use to effectively multitask (software, delegating, etc.)

      Written by Marcie Wilmot on June 19th, 2021

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  • Competency

    5. How do you build good client relationships?

      How to Answer

      It's important as an account manager to be able to establish strong relationships with customers. The interviewer wants to know what methods you will use to do this. Talk about any past experience you have building client relationships and how you will effectively do this as an account manager at Facebook.

      Written by Marcie Wilmot on June 19th, 2021

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  • Competency

    6. How do you track client success?

      How to Answer

      One of the key responsibilities of an account manager is to ensure their client's success. Talk to the interviewer about the methodologies you use to understand the goals of your customers and how you use data to determine their progress and satisfaction.

      Written by Marcie Wilmot on June 19th, 2021

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  • Competency

    7. Do you perform quarterly business reviews with your clients? If so, how do you prepare for that?

      How to Answer

      If you have any experience conducting QBRs, talk to the interviewer about how you structure these meetings and what the results tend to be. If you haven't reviewed clients before in this manner, discuss the methods you use to share this information (concerns, performance reviews, future needs) with clients.

      Written by Marcie Wilmot on June 19th, 2021

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  • Competency

    8. Can you talk about how you would save a client?

      How to Answer

      One of the key functions of an account manager at Facebook is to retain customers who otherwise might stop using the company's advertising services. The interviewer wants to know that you're capable of saving clients who may be on the verge of leaving. Discuss the methods you typically use to save clients.

      Written by Marcie Wilmot on June 19th, 2021

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  • Competency

    9. What would you do if you realized you were falling behind on your sales target?

      How to Answer

      Although account managers at Facebook provide client support and education, part of their job duties also includes selling. The interviewer wants to know what measures you would take if you realized you were lagging behind your monthly sales goal. Emphasize that you continually monitor your progress and take appropriate steps if needed to ensure you're generating enough revenue from your accounts.

      Written by Marcie Wilmot on June 19th, 2021

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  • Competency

    10. How do you make sure you're educated about a client's business model and industry?

      How to Answer

      Whenever possible, an account manager at Facebook should be familiar with a client's business model and industry before speaking with them. Explain to the interviewer how you would go about educating yourself in this area so you're well-informed when you have the opportunity to talk to the client.

      Written by Marcie Wilmot on June 19th, 2021

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  • Competency

    11. How would you plan to stay abreast of new product developments and features if we hired you?

      How to Answer

      Facebook is an innovative company whose products are continually being updated and changed according to customer feedback. As an account manager, you'll need to help clients who are having trouble understanding the company's advertising apps and services. To do this, you'll need to fully understand the products and be aware of all new features. Talk about how you will maintain your product and service knowledge.

      Written by Marcie Wilmot on June 19th, 2021

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  • Competency

    12. How knowledgeable are you about Facebook's advertising platform?

      How to Answer

      One of the key job duties of an account manager at Facebook is to help businesses optimize their advertising using the company's various apps and services. While you will definitely learn all of the nitty-gritty details about Facebook's advertising platform if you are hired, you'll want to show the interviewer that you already have general knowledge about it. If you've personally used it before (or even a similar service), make sure to talk about that as well.

      Written by Marcie Wilmot on June 19th, 2021

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  • Competency

    13. What does it mean to use a consultative approach with clients?

      How to Answer

      Facebook likes its account managers to employ a consultative approach when interacting with clients. The interviewer wants to know what this means to you. Define consultative selling and talk about any experience you have using this type of approach in the past.

      Written by Marcie Wilmot on June 19th, 2021

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  • Discovery

    14. What is your ideal work environment?

      How to Answer

      Account managers at Facebook typically work in an environment that is fast-moving, team-oriented, and diverse. The interviewer wants assurance that you will fit into this kind of atmosphere. Talk about any experience you have working for similar companies and discuss how your values and interests align with Facebook's.

      Written by Marcie Wilmot on June 19th, 2021

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  • Discovery

    15. If we hired you, what would you do during your first 30 days?

      How to Answer

      Sometimes interviewers ask this type of question to find out how enthusiastic you are about the role. Prior to the interview, come up with a few realistic goals that you can mention. It's always a good idea to talk about getting to know your coworkers, clients, and the company's products. You'll want to show that if hired you will hit the ground running.

      Written by Marcie Wilmot on June 19th, 2021

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  • Discovery

    16. What does customer service mean to you?

      How to Answer

      As an account manager at Facebook, one of your main job duties will be to manage relationships with small and medium-sized businesses. Essentially, this means that you will be expected to provide amazing customer service. The interviewer wants to know how you define customer service and what it means to you. Emphasize your desire to help clients find value in Facebook's advertising apps and services.

      Written by Marcie Wilmot on June 19th, 2021

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  • Discovery

    17. Tell me about the kinds of customers you've worked with in the past.

      How to Answer

      The interviewer will be interested in finding out more about the type of customer you've worked with at past jobs. For example, how large were the customers? What industries were they in? If at all possible, emphasize the similarities between them and the ones you'll be working with at Facebook (small and medium-sized businesses in various industries) to show that you'll be successful.

      Written by Marcie Wilmot on June 19th, 2021

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  • Discovery

    18. What in your opinion makes an account manager successful?

      How to Answer

      This question gives you a good opportunity to talk about your strengths and how they will help you to be successful as an account manager at Facebook. Consider emphasizing soft skills like your adaptability, curious nature, and ability to think critically, as well as your communication, relationship-building, leadership, and negotiation skills.

      Written by Marcie Wilmot on June 19th, 2021

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  • Discovery

    19. How do you keep track of your daily tasks?

      How to Answer

      The interviewer understands that as an account manager at Facebook you'll need to be an expert multitasker. They want to hear how you stay organized and on top of all of your accounts. Discuss the methods you use to ensure that all of your tasks get done on time.

      Written by Marcie Wilmot on June 19th, 2021

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  • Discovery

    20. In your last job as an account manager, what did you sell?

      How to Answer

      The interviewer wants to know if you've ever sold products or services that are similar to Facebook's advertising apps. Be honest, but try your best to connect whatever you've sold in the past to this role. You want to show that you are capable of selling and educating others about Facebook's advertising platform.

      Written by Marcie Wilmot on June 19th, 2021

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  • Scenario

    21. Describe a time when you had to work within a team to accomplish a goal.

      How to Answer

      Facebook wants its account managers to be team players. It expects them to work within teams to execute tasks. Talk to the interviewer about your experience working in a team-based environment. If possible, use the STAR (situation, task, action, result) method to walk them through a time when you successfully reached a goal while working on a team.

      Written by Marcie Wilmot on June 19th, 2021

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  • Situational

    22. Talk about a time when you helped your team execute a marketing strategy.

      How to Answer

      One of the responsibilities of an account manager at Facebook is to drive marketing strategies and implement marketing tactics. The interviewer is looking for someone who understands marketing concepts, is willing to work hard, and has a great work ethic. If possible, give an example of a time when you worked with a team to carry out a marketing campaign and explain what the end result was.

      Written by Marcie Wilmot on June 19th, 2021

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  • Situational

    23. Describe a time when you had to deal with a challenging client. How did you handle this?

      How to Answer

      There are going to be times when a client is unhappy, and it will be your job to turn things around. Give an example of an instance when you successfully handled a difficult client. Explain the methods you used to calm them down. Most importantly, show that you made every effort to fix the problem for the client.

      Written by Marcie Wilmot on June 19th, 2021

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  • Technical

    24. What CRM programs do you know how to use?

      How to Answer

      This is a good opportunity to mention any CRM software that you have experience using. Don't forget to explain how these programs help you to more efficiently complete your job responsibilities. If you don't have experience with any CRM programs yet, talk about what you do know about them and emphasize that you're an eager and fast learner.

      Written by Marcie Wilmot on June 19th, 2021

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  • Technical

    25. What information do you use to prepare monthly or quarterly reports for your manager?

      How to Answer

      It's important at a company like Facebook that its employees use data to make decisions. As an account manager, you'd likely use data to generate reports that track your progress. Talk to the interviewer about the information you'd use to produce these reports.

      Written by Marcie Wilmot on June 19th, 2021

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  • Facebook
    Account Manager Interview Questions

    26. What does it mean to use a consultative approach with clients?

    27. How do you build good client relationships?

    28. How would your coworkers describe you?

    29. Describe a time when you had to deal with a challenging client. How did you handle this?

    30. How knowledgeable are you about Facebook's advertising platform?

    31. Talk about a time when you helped your team execute a marketing strategy.

    32. What does customer service mean to you?

    33. If we hired you, what would you do during your first 30 days?

    34. Can you tell me how do you deal with stress?

    35. What is your ideal work environment?

    Facebook
    Internship Interview Questions

    36. What do you do to stay motivated?

    37. What research methods are you familiar with?

    38. What is your favorite Facebook group or page?

    39. What would you change about Facebook?

    40. How do you build professional relationships?

    41. How do you deal with conflict in the workplace?

    42. Can you walk me through your education and tell me how it's going to help you succeed as an intern here?

    43. Besides Facebook, what is your favorite social media platform?

    44. Where do you see yourself in 5 years?

    45. How will this internship prepare you for your career goals?

    Facebook
    Java Developer Interview Questions

    46. Since many Facebook applications are developed using Java. can you tell me what the key elements of the Java programming language are ?

    47. Within Java, what are the differences between Path and Classpath variables?

    48. Can you discuss the importance of the main() method in Java?

    49. How is Enum used in Java?

    50. In your opinion, Is Java Pass By Value or Pass By Reference?

    51. Can you define the final keyword in Java?

    52. How is a volatile keyword used in Java?

    53. Can you discuss what a static import is and what the pitfalls of using this are?

    54. Facebook developers usually write their programs using Java. Can you describe how access modifiers are used in Java?

    55. What is Composition, as used in Java?

    Facebook
    Market Specialist Interview Questions

    56. What is your experience working with cross-functional teams?

    57. How do you identify "good" vs. "bad" users?

    58. How do you prioritize tasks?

    59. What if a government official asks you to remove a post ?

    60. How do you identify a FB account created by underage children?

    61. How would you rate your problem-solving abilities?

    62. Are you comfortable working with large data sets?

    63. What types of abuse cases are you familiar with?

    64. Tell me about yourself.

    65. Why are you leaving your current role?

    Facebook
    Marketing Interview Questions

    66. Describe a marketing campaign or initiative you’ve worked on from start to finish. How were you successful? How could you have done better?

    67. How well do you take criticism?

    68. If hired, what will be your contribution to our team culture?

    69. Have you ever been in a challenging team situation? What did you do to move towards a resolution?

    70. Why is Facebook the best social media platform?

    71. Describe your own personal experience on Facebook.

    72. Tell me what you know about Facebook EdgeRank? Why does it matters?

    73. What would you do in the first 30 days of working at Facebook?

    74. Describe the personality of a manager you’d never want to work for.

    75. Describe your typical workday.

    Facebook
    Product Manager Interview Questions

    76. Facebook Product Managers work with cross-functional teams of engineers, designers, data scientists, and researchers to build products. Talk about your cross-functional work experience and how it will benefit our world-class team.

    77. Facebook is hiring an entrepreneurial Product Manager who moves quickly and can help innovate and drive product initiatives. Give us an example of a time when you acted as a highly entrepreneurial PM.

    78. Facebook Product Managers lead and motivate while maintaining team health. If hired, how will you develop rapport and earn the trust of your new team?

    79. We seek candidates with at least five years of product management or related industry experience. Please take a few minutes to walk us through your resume and related experience.

    80. Facebook Product Managers should have a Bachelor of Arts or a Bachelor of Science in a relevant field. Please walk us through your education.

    81. Facebook Product Managers are expected to display strong leadership, organizational, and execution skills. How do you maintain the highest standards during project delivery?

    82. As a Product Manager, you are the primary driver for identifying significant opportunities and driving product vision, strategies, and roadmaps. Talk about your proudest time developing, implementing, or managing a new service or strategic program.

    83. As a Facebook Product Manager, you will deliver products aligned with our mission and goals. What do you know about Facebook's mission and strategic competitive position?

    84. Facebook Product Managers work to maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm. Please share your favorite approach to maximizing team efficiency.

    85. Walk us through your experience going through an entire product lifecycle.

    Facebook
    Program Manager Interview Questions

    86. What type of pace do you try to set for yourself and the teams you work with?

    87. What does a successful mentoring relationship look like?

    88. What qualities of a company's culture do you appreciate the most?

    89. What qualities of a company's culture would be a red flag for you?

    90. What is your upward communication style?

    91. How can you help to facilitate "executive synthesis" as a program manager at Facebook?

    92. At Facebook, we ask that our program managers develop domain expertise. Please describe your process for obtaining the domain specific knowledge required for the role.

    93. Facebook program managers are "go-to" individuals who bridge groups together. What steps would you take to establish yourself in that role?

    94. Describe a time when the data-driven analysis you performed informed an impactful decision.

    95. Describe your experience leading enterprise operations initiatives.

    Facebook
    Recruiter Interview Questions

    96. As a Facebook Recruiter, you should have a broad understanding of human resources topics and recruitment best practices. Walk us through your related education and training, and describe how it will benefit you in this role.

    97. Facebook is looking for a Recruiter with a proven track record of building strong working relationships with leaders and influencing cross-functional partners. Do you consider yourself a persuasive person?

    98. As a Facebook Recruiter, you will know how to prioritize business needs and push back on stakeholders when appropriate. Tell us about a time when you influenced hiring practices.

    99. Facebook seeks a Recruiter experienced in partnering with hiring managers, interviewers, and team members throughout the hiring process. How do you help your current company to make sound hiring decisions?

    100. Facebook Recruiters are consultative in nature and leverage their interpersonal experience to communicate across all levels of the organization, internally and externally. In which ways do you act as a partner and consultant to your colleagues?

    101. Recruiting in the technology industry requires a broad depth of knowledge. As a Facebook Recruiter, you may be recruiting for a position with which you are unfamiliar. How do you quickly learn industry terminology for roles that are new to you?

    102. Facebook is looking for a Recruiter with experience mapping target companies, leveraging open source communities, and using creative sourcing techniques. Tell me about a time when you utilized your industry network to source exceptional talent.

    103. Facebook seeks a Recruiter with impactful and strategic diversity sourcing and recruiting experience. If hired, how will you help Facebook continue to improve its diversity recruitment plan?

    104. Facebook seeks a Recruiter with a proven interest in learning to identify and engage diverse talent. Name one creative idea you have that could enhance Facebook's diversity recruitment strategy.

    105. Facebook Recruiters must have an in-depth knowledge of full-cycle recruitment. Please walk us through your experience in full-cycle recruitment, including sourcing, screening, engaging, and closing candidates.

    Facebook
    Software Engineer Interview Questions

    106. What are some of the programming languages you are familiar with, and which ones do you prefer?

    107. If hired by Facebook, can you estimate what portion of your day will involve coding and other activities you will perform when not coding?

    108. Facebook is very proud of our products and the people who develop them. In your opinion, what distinguishes a great software engineer from an average one?

    109. What do you look for or check when reviewing another team member's code?

    110. What do you feel are the critical principles of good software engineering?

    111. Walk me through your process for designing scalable applications.

    112. Describe the process you use to create a program, from requirements definition to delivery.

    113. How do you go about addressing errors in your code?

    114. Can you describe Facebook's software development life cycle, as you understand it?

    115. Here at Facebook, we have embraced Agile methodology. How experienced are you with the Agile software development process?

    Facebook
    Technical Program Manager Interview Questions

    116. What excites you about working as a technical program manager at Facebook?

    117. Describe a time when you identified a new product, project, or program.

    118. What are the main components of a program-level technology roadmap?

    119. At Facebook, part of our mission is to uplift the world through safe and inclusive communities. How would you contribute to the development of a safe and inclusive community within the teams you work with?

    120. At Facebook, part of our mission is to help others nurture connections. How would you develop healthy connections with your stakeholders?

    121. What is Facebook Marketplace and how is it used?

    122. Describe your experience managing technology programs and leading cross-functional teams.

    123. Describe your experience with managing system analysis and design initiatives.

    124. What level of engineering experience do you have?

    125. What is the concept of scalability in a technical setting?