QUESTION 11 OF 35

Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

This question aims to assess your emotional maturity and intelligence, as well as your mediation skills and diplomacy. Feel free to offer examples where you've shined in this regard that exemplifies the consistent performance they can expect from you.

"If I had an aggressive and disrespectful customer, I would calmly but firmly ask them to calm down. If I needed to call security, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return."

"Most places I have worked have procedures in place for these kinds of scenarios, and I am happy to follow the procedures put in place by Sysco."

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.

Anonymous Answer

My approach is cooler heads will prevail. Whether we are right or wrong in any situation, we need to first treat each other with a certain level of respect. I am confident that I can handle any situation, but the best approach is to be proactive and fulfill the needs of the customer before putting them in a stressful situation.

Stephanie's Feedback

Excellent response! This shows that you are calm and can do a good job of de-escalating challenging situations.

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Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

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