Tell me about a time you made a suggestion requesting change in an organization.
The interviewer wants to know if you can recognize when change is required and be confident enough to present that to your organization. Talk to the interviewer about a time you were able to suggest a change in the workplace. Exhibit yourself as having a broader scope of the big picture while supporting the vision of your managers and performing your job in such a way it makes your manager's job, and yours, easier. Demonstrate that you think of the team's best interest while supporting your leaders. Think of how the occasions where you were the go-to clutch player and offered your thoughts towards this aim, suggesting change. Describe what you did and how you went about it.
"Last year while managing our weekend shift, I noticed a pretty solid opportunity to save on overtime hours. I created a presentation and gave it to my manager, who took it to upper management. The changes were implemented, and I was very proud of my suggestion."
"The store where I currently work is a family-run shop. They operated based on trust and didn't have a loss prevention plan. We were having some problems with theft because of it. I suggested we install a couple of cameras inside the store to deter anyone from stealing. So far, we have seen a 56% decline in the overall loss."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
This happens quite frequently. In my last job, they were rolling out a pre-sale system and wanted to pay salary. I presented my case through a PowerPoint presentation and explained to senior leadership that a 100% commission pay structure would work much better and keep the sales force constantly selling with no limits.
Stephanie's Feedback
Great start; I'd suggest you close out your response with an additional sentence that shows what happened as a result. (How did senior leadership react to this approach? Did your idea come to fruition within the company? What was the result?)
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