QUESTION 12 OF 35

In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

Your answer will clue your interviewer into your team mentality and whether you can productively manage any subsequent stress resulting from such a situation. Being flexible, exhibiting a team mentality, and being able to switch your priorities are desirable assets for a retail-based employee. Share how you'd handle it if your co-worker did not show up for their shift and you were asked to cover. Assure the interviewer that you are a team player.

"I am more than willing to cover a shift for a co-worker if I can. I don't mind accepting overtime hours and consider myself a team player."

"If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to be a team player."

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.

Anonymous Answer

Hopefully, I would have some type of bench strength to fill that shift. If that wasn't a possibility I would get the master customer list for that area and start calling each customer to secure their order for the next delivery.

Stephanie's Feedback

In the "Revised Answer" box, I've included a suggestion for how this response could be re-stated.

It's always challenging when a co-worker doesn't show up for their shift, but it comes with the territory. If this type of situation occurs, I dive in to help as much as possible. If I'm able to stay late, cover for my co-worker, or take on extra work, I will do so. If I've taken on a bit too much and I need extra support, I do a good job of communicating that to my manager.

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In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

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