Sunnybrook Health Sciences Centre Interview Questions
31 Sunnybrook Health Sciences Centre Questions and Answers
By: Ryan Brunner
Question 1 of 31
We are firm believers that healthcare excellence can be achieved through strengthening the engagement of our patients. What does this mean to you in your job?
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How to Answer
Today, organizations are coming up with unique and creative ways to involve patients in their healthcare choices and direction and Sunnybrook has made this a part of their excellence value in patient care. Let your interviewer know that you are a firm believer that a patient that is involved and engaged in their own care have better results because of their buy-in into the process. If you have experience working with unique engagement tools like social media, telehealth tools or patient satisfaction surveys, talk about how these have bettered patient care by involving patients in their own care. If you haven't worked directly with these things, at least talk about their importance in today's healthcare landscape.
Answer Example
"As a scheduler in the primary care setting, we saw a significant decrease in our patient no-show rate when we implemented a system that allowed patients to enroll in text and/or email reminders for their appointments. I've had several patients tell me that the reminders a week and one day prior to appointments helped trigger them to make the appointment. For our scheduling staff, this allowed more time for us to focus on future appointment scheduling and greatly increased the productivity of the providers in our clinic. The simple system was a win-win for all involved."
Second Answer Example
"Honestly, I can't tell you how many patients that I've had compliment and praise the website and mobile app that my current employer revamped last year to help with patient engagement. For patients in our Ortho clinic, I consistently refer them to our department website for educational resources following surgeries and procedures for exercises and rehab programs they can do in their own home. Many patients have thanked me for this resource as opposed to the old handouts we would give in the clinic that would most often get lost or thrown away after one week. Many patients have also complimented our online patient portal where they can make appointments, see lab results and imaging results and update their personal record with ease. All of these enhancements have allowed me to focus more on 1:1 care in our clinic."