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Common Interview
Questions

30 Questions and Answers by Rachelle Enns

Updated June 19th, 2020 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
Why do you want this job?
View Answers
How to Answer
Recruiters and hiring managers often receive hundreds of applications per job. If you are lucky enough to land an interview, make some effort and research the opportunity. Think about how this job will help you in your career. You need to know not only what you have to offer them, but what they can do for you.

While your passion and excitement for the job are essential, it's always good to have some hard facts to back it up. For instance, saying 'I have heard great things about your company, and I know I would be a great fit for this job,' is not very specific. If you find recent news articles or press releases which talk about the company's accomplishments, mention how that impressed you.
30 Common Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
  1. Why do you want this job?
  2. What are your strengths?
  3. Why do you want to work for our company?
  4. How do you get along with others at work?
  5. Where do you see yourself in five years?
  6. Why are you the best candidate for us?
  7. What are your weaknesses?
  8. How would you describe your work ethic?
  9. How would your most recent manager describe you?
  10. Why are you looking for a new job?
  11. What is your greatest achievement so far?
  12. Tell me about an idea you implemented at your last job.
  13. What type of manager brings out the best in you?
  14. How do you handle conflict in the workplace?
  15. Would you be willing to work over 40 hours a week?
  16. Tell me about yourself.
  17. What do you know about our organization?
  18. Describe your leadership skills.
  19. Tell me about a time when you disagreed with your boss.
  20. Tell me about your education.
  21. Are you willing to travel for work?
  22. How did you hear about this position?
  23. Has a co-worker ever been mad at you?
  24. Have you ever been terminated?
  25. Tell me about your dream job.
  26. What is the hardest decision you have had to make recently?
  27. What will you deliver to us in your first three months?
  28. What negative things have you heard about our company?
  29. Which other companies are you interviewing with?
  30. What do you think we could do better?
15 Common Interview Questions Answer Examples with User Answers
1.
Why do you want this job?
Recruiters and hiring managers often receive hundreds of applications per job. If you are lucky enough to land an interview, make some effort and research the opportunity. Think about how this job will help you in your career. You need to know not only what you have to offer them, but what they can do for you.

While your passion and excitement for the job are essential, it's always good to have some hard facts to back it up. For instance, saying 'I have heard great things about your company, and I know I would be a great fit for this job,' is not very specific. If you find recent news articles or press releases which talk about the company's accomplishments, mention how that impressed you.

Rachelle's Answer #1
"I am excited about this opportunity because your values are very much in line with mine. For instance, I care deeply about giving back to the community, and I see that your company tracks employee volunteer hours as a business KPI. Also, I believe I will reach my goal of earning a management position in the next three years since this organization has experienced rapid growth while maintaining a focus on employee career development."
Rachelle's Answer #2
"I have had my eye on new administrative openings in your company for some time now. I worked for your organization last year in a temporary admin function and loved the atmosphere. Your customers are friendly, and you have well-organized procedures - a factor that is important to me, as someone who values detail and organization."
Anonymous Answer
"I am excited about this opportunity because your values are very much in line with mine. I deeply care about giving back to the community within the transportation industry. I also feel like this job will help me reach my goal of working in a management position, because of the leadership opportunities within this role."
Rachelle's Answer
Very good response! You are offering short and long-term options for job satisfaction which is exactly what the interviewer wants to hear.
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Anonymous Answer
"I want this job because it has many opportunities to move up my career to the next level by attending the training class, learning different jobs, and working in specialty programs. It is one of the most prestigious companies in the country and has an excellent reputation. I will uphold this company's integrity."
Rachelle's Answer
You certainly have the right idea! Try adding in specifics so the interviewer knows you have done your homework on the role.
"I want this job because {company} offers many opportunities for advancement, starting with this role. I see you have many specialty programs available for your employee to gain new skills, such as {program name}. I am interested in joining a company like yours who is all about helping employees grow in their career."
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2.
What are your strengths?
The interviewer wants to know, specifically, what will make you good at this job. Dissect the job posting for the needs of the company. Focus on the strengths that will ensure your success in this job.

Avoid overused responses such as' I am an excellent communicator,' or 'I am a hard worker.' The interviewer wants to see how you stand out from other candidates. Your strengths can be skills or qualities that help you overcome difficult circumstances or accomplish challenging tasks.

Rachelle's Answer #1
"My greatest strengths are in my perceptiveness and ability to be observant of the needs of others. These strengths are part of what makes me an excellent performer in a client-facing role. I understand, from the job description that you seek a Client Manager who brings an honest and empathetic approach to customer engagement. These strengths that I mention align very well with this need."
Rachelle's Answer #2
"I place a lot of value on continually educating myself and spend a great deal of my spare time learning and growing professionally and personally. I am thoughtful and have a high level of emotional intelligence. I appreciate that everyone has an opinion and a unique approach to work. Taking this understanding, I can patiently adapt to a variety of communication approaches. Lately, I have been working on my technical skills, and for the past six months, I attended an online course focused on Excel skills. I am proud to say that I am now an Excel power user!"
Anonymous Answer
"I am hardworking, driven, and dedicated to every task that I take on. I am very adaptable and anticipate the needs of my bosses. Collaborating within teams is also a strong suit of mine. As I value the importance of education, I am always looking forward to learning."
Rachelle's Answer
The strengths that you mention are very strong. I have reworded your response for clarity.
"I am hardworking, driven, and dedicate myself to every task given to me. I am very adaptable and able to anticipate the needs of my supervisors. Team collaboration is also a strong suit. I value education and am always seeking out new learning opportunities."
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Anonymous Answer
"I have great attention to detail and investigating skills. I'm the ultimate team player, always willing to help out where I can. I'm good at following up and seeing something through to the end."
Rachelle's Answer
These are excellent strengths to mention. Nice work!
Was this answer helpful? Yes (2) or No (1)
3.
Why do you want to work for our company?
The interviewer wants to know that you have put effort into getting to know the role, researching their company and that you see this opportunity as a suitable match.

Recruiters and hiring managers often receive hundreds of applications per job. If you are lucky enough to land an interview, put significant effort into researching the opportunity. Take the time to uncover why you are genuinely excited about the opportunity.

While your passion and excitement for the job are essential, it's always good to have some hard facts prepared. For instance, saying 'I have heard great things about your company, and I know I would be an excellent fit for this job,' is not very specific. Instead, try to find recent news or releases related to the company's accomplishments. Mention specifically how those accomplishments made an impression on you. Be sure to close your statement with an expression of pure enthusiasm.

Rachelle's Answer #1
"I've been longing to get into the tech startup space for quite a while. I have researched the many employer options in our city and chose to apply here because you are disrupting the market through your latest SaaS offering. I have spoken to a couple of your current employees, and they mention that the supportive culture here is top-notch, and that comes through very well in your brand story. For these reasons and many more, I believe that working here would be an incredible experience as I grow my career in tech."
Rachelle's Answer #2
"Your company has an impressive reputation when it comes to developing new products and updating current products to remain competitive. I would be thrilled to learn from your leadership team and be in a support role to them. Also, your company is very involved in the community. I have seen your involvement in the form of warm clothing drives in the winter to benefit the homeless, to financing food programs for underprivileged school children. There are many reasons why I want to work here, but these are the most significant from my perspective."
Anonymous Answer
"I would like to work for Citgo because of the contribution Citgo has made to the community in the quality product it produces and the value Citgo adds to the Community by being conscious of the environment, volunteer hours, and scholarships it has given to many young adults."
Rachelle's Answer
These are all excellent reasons to work for Citgo. I recommend organizing your response a bit more so that it does not sound like you are only listing off bullet points from memory. I have provided an example, below.
"I want to work for Citgo for a few reasons. One, because of the remarkable contribution you have made in the community regarding the quality product and value that you produce. Second, Citgo contributes to our community by being environmentally conscious. Third, you value volunteer hours put in by your employees, which shows that you care. Lastly, I appreciate how you give back to education and learning by providing valuable scholarships to young adults."
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Anonymous Answer
"I have done some research and found that your company has a very high NP score of company culture and a high percentage of diversity. I think that's important. Also, it is a fast-growing company and a leader in its industry, which equals more and more improvement in the company, like growth opportunities. I love brands like yours, and the international theme that it has."
Rachelle's Answer
Very well done, with your research on NP scores! Your answer will have more impact with a slight rewording, and if you drop the final statement. Also try to avoid statements like "fast-growing" when discussing a company that goes back 100 years. I recommend focusing on longevity and history. Fast-growth is often reserved for startups, for instance.
"Gucci has an impressive NP score of company culture and a high diversity percentage. Gucci is an ever-successful staple in the luxury fashion world, with a nearly 100-year history. Gucci continues to impress, shifting with movements in technology and fashion trends, all the while, embracing diversity, and change."
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4.
How do you get along with others at work?
The interviewer wants to gauge if you can maintain healthy relationships in the workplace. They want to know more about the dynamics with your coworkers. Think about what you enjoyed about some of your relationships with past coworkers. Excellent communication, sense of humor, and a supportive approach are all great qualities that make co-worker relationships healthy and harmonious.

Rachelle's Answer #1
"I get along great with my coworkers. I am sure to maintain a positive attitude and be supportive, whether I am offering to assist someone who is overwhelmed, or if I am taking time to listen to someone who is having a challenging day."
Rachelle's Answer #2
"I rarely have an issue when it comes to getting along with others at work. I am a conscious communicator, being self-aware, and I express myself in a kind and professional manner. A positive attitude is a must for me!"
Anonymous Answer
"Communicating and helping co-workers are great tools to maintain healthy relationships with them in the office. I am not a computer expert, but I have basic skills. I always help my coworkers if I see somebody having problems doing something on the computer. I greet them by name and discuss work-related matters."
Rachelle's Answer
Good! I have reworded this to help with the flow.
"I get along well with others at work. I am strongest when it comes to helping others and communicating with them."
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Anonymous Answer
"I work well with others and tend to build relationships outside the workplace."
Rachelle's Answer
This is a good start; however, try to dig a bit deeper. You can even mention a positive comment from a co-worker or a great performance review.
"I get along well with my coworkers by getting to know them and what they enjoy doing outside of work. My fellow teammates often mention that they enjoy how approachable I am, and my boss recently applauded me for being such a great team player."
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5.
Where do you see yourself in five years?
Interviewing and on-boarding is a costly and time-consuming process for any company and the hiring manager. Assure the interviewer that you are seeking a long-term fit with your next employer.

Take a look at the career growth options with the company. If any of these stand out to you, it's a great idea to mention them to the interviewer explicitly. Your expressed interest in those particular internal opportunities will solidify the fact that you are, indeed, seeking a long-term fit with them.

Conduct some LinkedIn research on the company and its team members. Gain a better understanding of the typical career trajectory of the people who held this role before you. For instance, your LinkedIn research may show that the previous General Manager was promoted to Regional Manager after five years, and then promoted to Area Director after three years. This research would give you a strong sense of what is reasonable when it comes to career growth in the organization. If you have stable tenure with jobs in the past (the length of time you've been there), be sure to highlight this positive factor.

Rachelle's Answer #1
"I am looking for a long-term career opportunity. As you can see, I have had solid and consistent career growth. I would love to see the same pattern of success and tenure with your company. I understand that, as an international organization, you have global leadership opportunities that arise from time to time. If I could work my way into a leadership role here, or in another country, I would be thrilled."
Rachelle's Answer #2
"Five years from now, I would like to be an Executive Assistant supporting one of your corporate executives. I have built a great deal of experience as an Administrator and feel that the next step to EA is reasonable in that time frame. To meet this goal, I plan to learn more about employee recognition software and begin to build more tech prowess with systems such as Hootsuite and Salesforce."
Anonymous Answer
"Although it is hard to see what job title I would acquire in 5 years, I would see myself moving up the ladder to managing a team of creatives based on my performance level. I am eager to help the company in any way I can."
Rachelle's Answer
Brilliant response!
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Anonymous Answer
"I am looking for a long-term fit in my next position. As you can see, I had steady progress and career growth in my previous company. I would love to see the same success with your company. I noticed on your website you have global leadership opportunities. If I could work my way into a role like that, I would be thrilled!"
Rachelle's Answer
Perfect! Mentioning a specific role further up the ladder, is an excellent way to respond to this question.
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6.
Why are you the best candidate for us?
When it comes to hiring decisions, a company will choose the person that they believe will help them to solve a problem or a pain point. By clearly discussing how you will address the hiring company's most significant needs, you are positioning yourself as the top choice candidate. When you arrive at an interview with a compelling pitch prepared, you can answer this question with utmost confidence.

Bragging about yourself in an interview can be tough to do, but this is your time to shine! Which characteristics and career accomplishments have made you a stand-out candidate? Perhaps you have received some academic awards or have been given individual accolades in your most recent position. There is nobody like you, and now you need to express that to the interviewer.

Rachelle's Answer #1
"From our discussion, I believe that one of your company's most important goals is to increase sales numbers, and quickly. I am the best candidate for you because I have a consistent history of exceeding my targets and goals. Because of my dedication to exceeding targets, I have been promoted two times in the last year, which is nearly unheard of in my current company. In addition to these successes, I have very excellent cold calling skills, which I will immediately put to good use."
Rachelle's Answer #2
"I believe my success with your company will come from having advanced-level skills in a significant range of administrative programs and the ability to troubleshoot technical issues for the team. My technical abilities have saved my current employer hundreds of hours of downtime and IT billing. I also have strong vendor relationships with local conference facilities, trainers, keynote speakers, and hotels, which makes me a highly efficient Executive Assistant who can save you a lot of funds when it comes to travel, bookings, and company-related events."
Anonymous Answer
"I am an extremely dedicated employee. At my current position, I will pull the hours needed to complete a task with no questions asked. I help lead our team and am usually the person someone will go to to help solve their issue. I take personal pride in a project being successful and not harping on how we got there or who did what, instead, focusing on the fact that we did get there. I not only have the career background for this position but also have the experience as an end user with your software. I know how it is on both sides and can use my experience to help our end users."
Rachelle's Answer
Fantastic! Your response makes me want to hire you!
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Anonymous Answer
"I feel like I have the experience you need. I’m a hard worker and a quick learner."
Rachelle's Answer
These are great reasons to hire you! Try to make your response a bit more compelling by answering more affirmatively.
"I am the best candidate for you because my level of dedication is second-to-none. I am hardworking, and a quick learner. Also, I have the CNC Machine experience you are looking for."
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7.
What are your weaknesses?
The interviewer wants you to be honest about your weaknesses and, at the same time, they want to see that you are proactive when it comes to improving yourself.

Choose a weakness that is not a core skill for the position. For instance, if you are interviewing for an Administrator role, your greatest weakness should not be your Excel skills.

Perhaps you are watching YouTube tutorials to gain skills in a particular area. Maybe you are reading the latest-and-greatest books on the skills that you wish to improve, or perhaps you are taking an online workshop to bridge a skills gap.

When discussing your most significant weaknesses, you must display your interest in professional growth. Be sure to maintain a positive tone, show confidence in your ability to improve, and demonstrate a desire for improvement.

Rachelle's Answer #1
"I believe my biggest area for improvement is in my proficiency with InDesign. I consider myself an intermediate-level user, but that is not as strong as I would like to be, so I'm working on improving. I have watched many YouTube tutorials and recently enrolled in an online course for advanced InDesign. I plan to be much more comfortable, confident, and efficient in my use of the InDesign program by the end of the six-week course."
Rachelle's Answer #2
"One specific weakness that I am focusing on right now is my ability to be concise when I send email updates to the department. Brevity has not always been my strongest point; however, I have been practicing brevity by writing a draft first and then asking myself which words or points could be deleted from the communication. So far, I have noticed a marked improvement; however, I believe that clear communication is a work-in-progress and can always be improved and tweaked in some way."
Anonymous Answer
"My biggest weakness can be focusing on the end goal rather than staying in the moment. When I catch myself doing that, I try to shift the focus back to what is happening in the present. Those little steps you have to take will eventually lead to the end goal."
Rachelle's Answer
Great! You offer your weakness but spend most of your time discussing what you are doing to improve. This is a perfect approach.
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Anonymous Answer
"I usually get nervous and worried before I engage in something, but it has taught me relaxing and preparing for the situation thoroughly to avoid any mistakes. For example, there was a non-thesis research presentation while in the master's program. So I practiced the speech by speaking loud many times to avoid getting nervous and any unnecessary mistakes. As a result, I did a great job, and through the experiences, I think I’m trying to overcome and getting a better person."
Rachelle's Answer
This is a good example; however, I recommend being a touch clearer on the fact that it's public speaking/presenting that makes you feel nervous. I have provided a slight revision for you below.
"I get nervous before giving a presentation. It is tough for me to relax. For example, I had a non-thesis research presentation during my Master's program. I practiced the speech by speaking aloud many times. This practice helped me to calm my nerves and avoid any unnecessary mistakes. As a result, I did a great job. It's important to me that I overcome my weaknesses, and practicing helps me achieve this goal."
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8.
How would you describe your work ethic?
When the interviewer asks about your work ethic, they are looking for specific wording to which they can relate. When you read the company job, posting, or job description, do they refer to particular company ethics? Talk about the company's values and how those align well with your work values.

To solidify your answer, consider adding in a story example that showcases these qualities in action.

Rachelle's Answer #1
"I am a very dedicated and loyal employee. I saw on the company website that value those who are honest, transparent, and go the extra mile for clients. My work ethic is the same. I am honest, flexible, and ready to work hard for my employer every day. For instance, in my current role, I am often the last to leave because I am committed to returning every clients' voicemail and email before I leave for the day."
Rachelle's Answer #2
"I am very proud of my reputation as a reliable Executive Assistant. I base my work ethic on being reliable, honest, and consistent. Just last week, I found a discrepancy in my pay that I alerted our payroll department to right away. I know that this instance would have gone unnoticed; however, it would never sit well with me to act in a way that hurt my employer, no matter how small."
Anonymous Answer
"I am honest, dependable, and hard-working. I am sure that any of my coworkers would agree. As a manager, these are the qualities that I expect from my team in return."
Lauren's Answer
I really like your personal and mutual accountability.
"My work ethic is honest, dependable, and hard-working. I believe in mutual respect and accountability. I never expect anything from coworkers that I am not willing to do myself. I take a lot of pride in my work, and I think my coworkers would agree."
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Anonymous Answer
"I would describe my work ethic as dependable and smart. I work hard to solve problems and answer the call of my responsibilities. However, I have learned it's best to put together a sound plan of attack before just hammering away. This has saved me time and energy."
Rachelle's Answer
This answer is nicely detailed and interesting. Good work!
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9.
How would your most recent manager describe you?
Hopefully, your current leader is communicative with you, allowing you to understand what they enjoy and appreciate when it comes to your work ethic. If possible, draw your response from takeaways from your last performance review or a piece of feedback you have recently received from your leader. Avoid 'guessing' what your manager thinks of you. If you can, solidify your reply by referring to the reliable employment references you can provide.

Rachelle's Answer #1
"In my last performance review and also in some casual discussions, my manager has described me as motivated, encouraging to others, and consistent. I strive to exceed expectations when I can, and I encourage my fellow team members to deliver their best work. My current manager is happy to speak on my behalf as a positive reference."
Rachelle's Answer #2
"My last manager and I had a close relationship. She appreciated all of my efforts when it came to working overtime and taking my work home when required. In the past, she described me as unique, reliable, and energetic. I have many emails from her expressing thanks for my positive influence and reliability."
Anonymous Answer
"My manager would describe me as a dependable, flexible, hard worker and consistent employee. We had a close relationship."
Rachelle's Answer
Great! I like the added fact that you had a close relationship with your previous manager. It says a lot about your work ethic.
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Anonymous Answer
"My most recent manager would describe me as dependable, patient, and dedicated. They know that I am always willing to help in any way that I can. Because of that, I always form positive relationships with my managers that last long after I move on."
Rachelle's Answer
This answer is perfect, with the exception of your final sentence. You want to avoid drawing attention to movement or creating a sense that you often leave your jobs. I have provided a slight revision, below.
"My most recent manager would describe me as dependable, patient, and dedicated. They know that I am always willing to help in any way that I can. I am keen on forming positive relationships with my managers."
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10.
Why are you looking for a new job?
The interviewer wants to be sure that this role, and the company, will meet your needs in the long term. If you are employed and looking for a new opportunity, the hiring authority will want to know how their job is different than the one you are looking to exit. Be honest about your current situation, but be careful not to overshare or speak negatively about your current position. It is best if you can focus primarily on your future wish list versus dwell on what is going wrong in your current job.

Rachelle's Answer #1
"In my current role there are minimal opportunities for career growth. The owners' son holds the next position in line, so I see now that I have reached my peak growth with the organization. I am very thankful for everything my current employer has offered me the past four years; however, I am ready to expand my horizons and progress in my career."
Rachelle's Answer #2
"My current company is closing its doors at the end of this month. It was a small family-run business, and the owner recently retired. He and his wife decided it would be best to sell the business, and the new owners are merging the company into their existing operations."
Anonymous Answer
"I just graduated in May, so I am looking to start a career that utilizes my degree in Criminal Justice. I currently work with children, and though I love working with children, that is not my passion nor where I see myself years down the line."
Rachelle's Answer
This answer is good because it gives the interviewer a glimpse into what drives you, without sounding negative or as though you are dissatisfied with your current direction. Nice job!
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Anonymous Answer
"I would like to implement my education, knowledge, and work experience in a more challenging job."
Rachelle's Answer
Well said! Concise and to the point.
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11.
What is your greatest achievement so far?
Before your interview, make a comprehensive list of your career achievements. Perhaps you have received awards or accolades in the workplace or during your post-secondary education.

Think of the value you have added when working on a team project. Maybe your research was published, you earned a raving performance review, or exceeded a sales goal. Whatever achievement you choose to highlight, be sure to express the actions you took to earn the win.

Rachelle's Answer #1
"My most significant career achievement was being the youngest person ever awarded a sales management position at my current company. For 16 months, I often stayed late to make additional sales calls and would go on-site to dormant accounts one to two days per week. I worked very hard for that promotion, and my dedication paid off."
Rachelle's Answer #2
"So far, my most significant achievement was graduating university top of my class while working full time. Some days, I would put in 20 hours between work and school. I am very proud of that achievement, and the situation taught me a great deal about accountability, time-blocking, and prioritization."
Anonymous Answer
"I'd say it was becoming a subject matter expert at my last job. This allowed me to help many engineers solve problems every day."
Rachelle's Answer
Excellent response! This is specific and shows off a very important success.
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Anonymous Answer
"My greatest achievement so far has been graduating from Culinary school, because it gave me the education and the confidence to get promoted to full time at my current job. With full-time benefits, I can make plans with family, look forward to the future, and it gives me a great sense of accomplishment."
Rachelle's Answer
You should be very proud of your accomplishment! Culinary school is challenging, and you are opening up many exciting opportunities for yourself.
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12.
Tell me about an idea you implemented at your last job.
The interviewer would like to know if you are the type of employee who would be proactive if you noticed an opportunity for improvement. Think of the ways you have made a positive impact at work. When you see something that could be improved, do you take action?

When answering a 'Tell me about...' style of question, it's best to approach your reply by using the STAR interview method. STAR is an acronym for Situation, Task, Action, Result.

Provide an example that shows you have a high level of engagement, and the confidence to recommend a change when you see the chance.

Rachelle's Answer #1
"(Situation) In my most recent position, I was alerted to a decline in profits, which may result in the cut back of hours and staff. (Task) As the General Manager, my first instinct was to help the company while also creating a fair solution for my team. (Action) After reading a few industry-related case studies of other companies and their successful approaches, I suggested the implementation of a work-share program. Our corporate head office agreed, and we implemented a 12-week work share program. (Result) This solution was the answer to pending layoffs, and although it temporarily cut hours back for our warehouse staff, it saved us from having to make permanent layoffs."
Rachelle's Answer #2
"(Situation) Last month I noticed that my department was spending increasingly more funds on paper and ink. (Task) As the Lead Administrator, it's part of my job to keep an eye out for potential cost-savings. (Action) So, I crunched some numbers in an Excel spreadsheet and pitched a change to the President of the company. I suggested that we eliminate the use of fax machines and reduce our printing tasks by better utilizing our company's digital technology. (Result) The President agreed to try my idea, and so far, we have saved over $1500/month on paper, ink, and other related supplies. Not to mention the positive environmental impact and an increase in speed and productivity!"
Anonymous Answer
"In my current position, I streamlined the process for our warehouse workers to pick up their checks. There was a lot of confusion between the warehouse and the Central Office. It was an answer to the workers showing up when checks weren’t available and also easier to log who received a check."
Rachelle's Answer
This streamlining sounds very effective and a good way to maximize resources. Nice work!
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Anonymous Answer
"One of the responsibilities at my job was related to customer service. Customers came to the office all the time with or without an appointment. I created a numbering system, where people could take a number and wait in the waiting area until we called them. We would still call people with appointments as scheduled."
Rachelle's Answer
This is a great example of taking initiative and thinking creatively. Nice answer!
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13.
What type of manager brings out the best in you?
The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy.

If you are unsure of the management style of the interviewing company, you can certainly ask the interviewer to describe their management style.

Rachelle's Answer #1
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through engaged mentorship and continued training. Can you describe the management style here?"
Rachelle's Answer #2
"I work best with managers who are highly communicative and approachable. I have stayed away from hierarchy based environments as I find they lack room for new ideas and creative thinking. How would you describe your management style?"
Anonymous Answer
"The type of manager that brings out the best in me is someone fair, honest in their feedback, and genuinely cares about the capabilities of their team members."
Rachelle's Answer
Excellent! These are wonderful qualities for any manager to possess. Your answer shows the interviewer that you value feedback and open communication.
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Anonymous Answer
"A manager who really takes the time to understand what my goals and ambitions are and one who can provide honest and insightful feedback is my favorite kind of manager."
Rachelle's Answer
Very good! This specific answer will be helpful to the interviewer.
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14.
How do you handle conflict in the workplace?
The interviewer wants to see that you will take accountability for conflict while maintaining poise and professionalism in the workplace. How you handle conflict is what the interviewer would like to know. This question is not an opportunity to start venting about your current workplace or a co-worker.

Handling workplace conflict tactfully, and with grace, should be the focus when giving your response. If you have a story example of a time when you dealt with a conflict in the workplace, your answer will be even stronger.

Rachelle's Answer #1
"My style of conflict management is upfront, yet - I swiftly move on. In the five years that I have worked for my current company, I have only come across one instance of conflict. One of my staff members did not show up for their shift, so I had to cover their shift. Because of this, I missed my daughter's dance recital. I was upset about it but wanted to do my part as a team player. The next day, the delinquent employee came in and didn't say a word. He didn't apologize to me or thank me for my time. I approached him and told him how his actions impacted my day. He did not respond how I wanted; however, I let it go after I said my part. I cannot change the actions of others, but I have to take responsibility for how I handle my side. I will always respond to conflict professionally."
Rachelle's Answer #2
"When obtaining my Business Admin degree, I learned that conflict is often a symptom of poor communication. So when conflict arises in the workplace, I am sure to address the situation by starting at the root of the issue, which is the communication breakdown. With most things in life, I like to address conflict upfront rather than let feelings fester into a more significant issue. Speaking to someone openly, while making sure they don't feel as though I am attacking them, can yield excellent results."
Anonymous Answer
"I would speak to the person privately and hope we could resolve our conflict among ourselves. If not, I would try to speak to the person in charge for assistance."
Rachelle's Answer
Good answer! I have altered the grammar a touch.
"If faced with conflict in the workplace, my first instinct is to approach the person privately to resolve the conflict ourselves. If a resolution could not be made, I would approach my supervisor."
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Anonymous Answer
"When handling conflict in the workplace, it is important to consider all the facts and the faults in what I may have done to contribute to the conflict. Everyone makes mistakes, but what is important is owning up to them to address the situation properly."
Rachelle's Answer
Your answer shows maturity and accountability, which any interviewer should be happy to hear in an interview.
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15.
Would you be willing to work over 40 hours a week?
Before answering scheduling questions, it's essential to be clear on the interviewer's expectations. If you haven't had a chance to clarify the hiring company's scheduling needs, now would be the perfect time to ask!

Consider asking, 'What are the scheduling expectations for this position?' If they expect you to work 12 hour days, it would be vital for you to know that before you respond with, 'Absolutely! No problem!' You want to be sure that you can meet their expectations.

If it turns out the hiring company's schedule expectations won't work for you, think about what you CAN offer and see if you can meet in the middle. It's much better to discuss these factors in an interview than for you to commit to a schedule that won't work for you.

Keep in mind that, in many states, provinces, and regions - an employer cannot demand that an employee work more than 44 hours per week.

Rachelle's Answer #1
"I am available for full-time work, which is preferably 8-5 Monday to Friday. I am happy to be a team player and work some overtime, as required. Will these hours meet your expectations?"
Rachelle's Answer #2
"If you need overtime in this role, I am happy to accommodate whenever I can. My only restriction is Wednesday nights as I have an evening course to attend for the next 12 weeks."
Anonymous Answer
"Yes, I would be willing to work over 40 hours as well as weekends if needed to work on a project. I am currently working over 40 hours when there is an urgent task or project that needed to be done."
Rachelle's Answer
Great! You sound very accommodating and willing to go the extra mile for your employer.
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Anonymous Answer
"Yes, I am willing to work overtime. I am sure that there will be instances here where that will be necessary to complete a task."
Rachelle's Answer
Great! You answer without hesitation, showing the interviewer that you are flexible and willing to do what is good for the team.
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