30 Common Interview Questions & Answers
1. Where do you see yourself in five years?
The Goal
The interviewer wants assurance that you're a fit for the company now and in the future. They also want evidence that your career goals match what the company can offer you. The goal of your response is to show the interviewer that you are clear about your career goals and that you believe their company can provide you with the career challenges and growth needed to remain happy five years from now.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid answers like, 'In five years, I plan to work here, maybe even in your job!' (insert awkward laughter). The interviewer will quickly see that you have not done your research on the opportunity, and you're trying to mask that fact by telling a joke.
Written by Rachelle Enns on January 8th, 2022
Pro Tip
Conduct some LinkedIn research on the company and its team members. Gain a better understanding of the typical career trajectory of the people who held this role before you. For instance, your LinkedIn research may show that the previous general manager was promoted to regional manager after five years and then promoted to area director after three years. This research would give you a strong sense of what is reasonable for career growth in the organization. If you have stable tenure with jobs in the past (the length of time you've been there), be sure to highlight this positive factor.
Written by Rachelle Enns on January 8th, 2022
How to Answer
Start by understanding your career goals in the present and five years into the future. Take a look at the career growth options with the company. If any of these stand out to you, it's a great idea to mention them to the interviewer and clearly outline why these growth options are a match for the career trajectory you envision for yourself. Your expressed interest in specific internal growth opportunities will solidify that you are, indeed, seeking a long-term fit with the hiring company.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"I am looking for a long-term career opportunity. As you can see, I have had solid and consistent career growth. I would love to see the same pattern of success and tenure with your company. As an international organization, I understand that this company has global leadership opportunities that arise from time to time. If I could work my way into a leadership role here or in another country, I would be thrilled."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"Five years from now, I would like to be an executive assistant supporting one of your corporate executives. I have built a great deal of experience as an administrator and feel that the next step to EA is reasonable in that time frame. To meet this goal, I plan to learn more about employee recognition software and begin to build more tech prowess with systems such as Hootsuite and Salesforce."
Written by Rachelle Enns on January 8th, 2022
Manager Example
"The next natural step in my career is to be granted the role of general manager with your production team. In five years, I would like to grow into a regional management position. I researched career path opportunities in your organization and see that you spend a great deal of time preparing your employees for promotions, which I was happy to see. I believe that to make a jump in five years from general manager to regional manager, I should focus on strengthening my exposure to inter-departmental communication and remote employee management."
Written by Rachelle Enns on January 8th, 2022
Sales Example
"In five years, I would like to be seen as a sales leader in the SaaS industry. I plan to be well-connected and trusted regarding the work and results that I bring to your organization. To achieve this goal, I plan to take on every continued education opportunity presented to me with full enthusiasm. I plan to learn everything that I can from my leaders and have already begun to seek a mentor."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"I am interested in running a franchise location of my own. I have researched your organization's requirements for franchise owners and have already started saving money to purchase a location. I believe in the brand story and plan to be fully invested now and in the years to come."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"I value stability and longevity. In five years, I plan to be at your school, perhaps as the learning leader of the math or science department. To reach this goal, I will seek out opportunities to mentor others. I will volunteer to be a coach of a sports team within your school to make stronger connections with the student body. Also, I will continue to grow professionally through ongoing education opportunities. Down the road, I plan to get my master's degree in leadership, another valuable asset to the school that I will call home."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"In five years, I would like to be leading the digital marketing team and working towards a directorship position. I have seen examples of this career progression in your organization and want this same career trajectory for myself. To achieve this goal, I will dedicate myself to continued learning and will become a mentor to others while also seeking an internal leader to act as my professional mentor."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"Although it is hard to see what job title I would acquire in 5 years, I would see myself moving up the ladder to managing a team of creatives based on my performance level. I am eager to help the company in any way I can."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Brilliant response!
2. How would you describe your work ethic?
The Goal
Work ethic describes the moral principles that you apply to your work. The interviewer wants a clear idea of what drives you to do the right thing in the workplace. The goal of your response is to show the interviewer that your moral principles and ethics relate to the work you will be doing and match the principles of the hiring company.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid giving a general response like, 'I'd describe my work ethic as consistent and reliable.' The interviewer wants a specific description of how you approach your work, allowing them to understand how well you fit with their workplace environment.
Written by Rachelle Enns on January 8th, 2022
Pro Tip
When the interviewer asks about your work ethic, they are looking for specific wording to which they can relate. When you read the hiring company's job posting or job description, check for the mention of particular principles and values. When you respond, clearly outline how those principles align with your work values.
Written by Rachelle Enns on January 8th, 2022
How to Answer
After outlining your work ethic for the interviewer, share an example of when you demonstrated those characteristics and traits in the workplace. Storytelling impacts the interviewer because it provides evidence of your ethics and personal character. If you want to tell a longer-form story, you can reply using the STAR framework (Situation, Task, Action, Result).
Written by Rachelle Enns on January 8th, 2022
Answer Example
"I am a very dedicated and loyal employee. I saw on the company website that the organization values those who are honest, transparent, and go the extra mile for clients. My work ethic is the same. I am honest, flexible, and ready to work hard for my employer every day. For instance, in my current role, I am often the last to leave because I am committed to returning every clients' voicemail and email before I leave for the day."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"I am very proud of my reputation as a reliable Executive Assistant. I base my work ethic on being reliable, honest, and consistent. Last week, I found a discrepancy in my pay, and I alerted our payroll department right away. I know that this instance would have gone unnoticed; however, it would never sit well with me to act in a way that hurt my employer, no matter how small."
Written by Rachelle Enns on January 8th, 2022
Manager Example
"I am a motivating person who brings a lot of enthusiasm to the workplace. I am sure that any of my coworkers would agree! As a Manager, I take opportunities to huddle with my team, review our greatest wins for the week, and I make the time to encourage others when I see their efforts making a difference."
Written by Rachelle Enns on January 8th, 2022
Sales Example
"I'd describe myself as driven and goal-oriented. I am driven by the competition that comes with working in a sales environment. That said, I am also a dedicated team player. I never want to disappoint my employer or co-workers. I will always go the extra mile to reach my personal goals and the goals of my team."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"I am driven, dependable, and loyal. I always focus on winning, and I know what I want to achieve. I am ready to take action whenever someone needs me. I stick with a company for the long term and love to grow with one organization. I am confident that my managers would describe me as loyal and dependable, as well."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"I count myself among the most dedicated teachers, not only to my students but also to my school. I am hardworking, humble, kind, and passionate. I wake up every day happy to go to work, excited about my job, and ready to impact my students and the school community. I want my passion and drive to light up a room."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"I describe myself as excited to learn, driven by growth opportunities, and someone who executes. For example, I am constantly listening to audiobooks and podcasts geared to growing my knowledge of digital marketing and content creation. I quickly take these lessons and apply them to ensure that I put my new knowledge to work. I am certain my previous bosses and clients would concur, and I'd happily provide them as references."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"I am honest, dependable, and hard-working. I am sure that any of my coworkers would agree. As a manager, these are the qualities that I expect from my team in return."
Written by an Anonymous User
Our Professional Interview Coach
Lauren McCabe Reviewed the Above Answer
I really like your personal and mutual accountability.
"My work ethic is honest, dependable, and hard-working. I believe in mutual respect and accountability. I never expect anything from coworkers that I am not willing to do myself. I take a lot of pride in my work, and I think my coworkers would agree."
3. What type of manager brings out the best in you?
The Goal
The interviewer wants to see that you are self-aware and understand the management style that brings out your best performance. They also want assurance that your personality and approach to work align with those of their company. The goal of your response is to discuss how the company's management/leadership style is a mutual match.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid stating that you prefer only one kind of management style. Understanding that there are numerous management approaches, you should avoid pigeon-hold yourself into being productive and successful under only one type of management style.
Written by Rachelle Enns on January 8th, 2022
Pro Tip
Offer a range of management styles to show some flexibility. Eight primary management styles are often discussed in the corporate world. Some of these management styles are better than others:
- Transformational: The leader pushes employees past their comfort zone and continually works toward improving team performance.
- Visionary: The leader shares their vision, the employees buy into the idea, and they all get to work to reach the teams' goals.
- Democratic: The leader often asks employees to participate in decision-making and help shape/influence company decisions.
- Coaching: The leader is a passionate teacher who values professional development and gaining new knowledge.
- Servant: The leader values connection, support, and encouragement over tasks. There are few consequences and a lot of bonding.
- Laissez-faire: The leader is hands-off, available for support yet allows employees to have most of the authority and decision-making.
- Transactional: The leader uses incentives and reward systems to elicit performance and employee success.
- Autocratic: The leader is a micromanager who creates a top-down work environment where hierarchy is highly valued.
Written by Rachelle Enns on January 8th, 2022
How to Answer
Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. Be honest when describing the management style you prefer. A strong match means you will be more productive in the workplace and enjoy smoother communication with the individuals leading you. If you are unsure of the company's management style, consider asking the interviewer to describe their approach.
Solidify your response by talking about managers from the past who had a leadership style that aligned well with your needs. Talk about those individuals' approaches and describe why you appreciated their management style.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through active mentorship and continued training. Can you describe the management style here?"
Written by Rachelle Enns on January 8th, 2022
Admin Example
"I work best with managers who are highly communicative and approachable. I have stayed away from hierarchy-based environments as I find they lack room for new ideas and creative thinking. How would you describe your management style?"
Written by Rachelle Enns on January 8th, 2022
Manager Example
"I prefer working for an executive team that outlines the goals and lets me get to work, trusting that I have the management skills to align my team and get the job done right. I much prefer collaborative environments where trust is present."
Written by Rachelle Enns on January 8th, 2022
Sales Example
"I find the most success when given some latitude to make the sales pitch and process my own. I value coaching and mentorship and am accountable to my manager, my goals, and the company's sales targets. With a bit of freedom to work, I am the most successful."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"I prefer a manager who is interested in nurturing their team members. I like it when my manager takes an interest in me and encourages my growth and development. A great manager would encourage me by offering to be a knowledge resource and by introducing me to their favorite professional growth resources."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"I thrive in a collaborative, team-focused environment. I work well in a team environment when all of the teachers work together to build great content, lesson plans and develop new means for optimum student development. When the department head is supportive of my goals and helps me to think creatively, I can continue to grow as a teacher."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"I work best with a manager who sees themselves as a teacher or mentor to me. They can dictate daily tasks while painting the big picture and including me in the company goals and vision. Could you share with me how your management team embodies these qualities?"
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"I have come across diverse forms of leadership styles during my education and professional career. While there is no single gold standard of leadership style as each has its strengths and weakness, my ideal manager is the one who exhibits a combination of leadership styles as required in the modern workplace. A manager provides room for autonomy, empowerment, gives constructive feedback while ensuring that accountability is maintained and while recognizing areas for improvement. Acknowledges whenever good work is carried out."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your answer is very specific, and well worded. Great job!
4. Why are you the best candidate for us?
The Goal
Essentially, the interviewer is asking why they should hire you over anyone else. When it comes to hiring decisions, a company will choose the person they believe will help them solve a problem or a pain point. For this reason, the goal of your response is to clearly outline how you will address and help solve the hiring company's most significant needs and pain points.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid a response like, 'I am the best candidate because this is my dream job.' An answer like this is all about you, the job seeker, and not about the hiring company or how hiring you will benefit them.
Another common mistake is to respond by giving a general overview of your resume or work history. Your response should spotlight the reasons why your achievements, skills, and characteristics are a match for the hiring company's most pressing needs.
Written by Rachelle Enns on January 8th, 2022
Pro Tip
This question is an opportunity to pitch yourself. The hiring company needs to understand how saying 'yes' to you will benefit them. You can also imagine that the interviewer is asking, 'What's in it for us if we hire you.' Consider telling a story along with your response. Studies show that when we provide an anecdote or a story, we become immensely more memorable.
Written by Rachelle Enns on January 8th, 2022
How to Answer
Carefully look at the job description and dissect what the hiring company is genuinely looking for in a candidate. Try to uncover what problem the company is trying to solve by filling this role. Be prepared to discuss a few of your hard skills and soft skills that you know will help you succeed in the job. Hard skills are specific knowledge gained through training and education. Soft skills are traits you possess, like emotional intelligence and sociability.
Also, be prepared to talk about the present and the future. Rather than thinking only in the now, help the interviewer imagine you in the role for years to come.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"From our discussion, I believe that one of your company's most important goals is to increase sales numbers, and quickly. I am the best candidate for you because I consistently exceed my targets and goals. Because of my dedication to exceeding targets, I have been promoted two times in the last year, which is nearly unheard of in my current company. In addition to these successes, I have excellent cold calling skills, which I will immediately put to good use."
Written by Rachelle Enns on January 8th, 2022
Manager Example
"I understand your company is seeking a manager with a proven ability to lead a team of field sales reps. You seek a leader who can properly train, motivate, and encourage a boost in sales numbers while providing the tools for each team member to perform at their peak ability. My experience, and past results, align very well with this need. I am an experienced leader, having trained over 50 successful outside sales reps this year alone. My teams' retention rate is the highest in my company. Over 80% of my team members have exceeded their goals for this quarter already. I am a passionate trainer and mentor who is very hands-on and approachable. I would love to bring these skills and traits to your company."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"I believe my success with your company will come from having advanced-level skills in a significant range of administrative programs and the ability to troubleshoot technical issues for the team. My technical abilities have saved my current employer hundreds of downtime and IT billing hours. I also have strong vendor relationships with local conference facilities, trainers, keynote speakers, and hotels, which makes me a highly efficient executive assistant who can save you a lot of funds when it comes to travel, bookings, and company-related events."
Written by Rachelle Enns on January 8th, 2022
Sales Example
"As desired by your company, I have inside and outside sales experience, and I know the telecommunications industry very well. I have exceeded my sales goals for three years in a row. I have led the rollout of new markets in my current position, making me well-positioned to help you continue to build your sales proposition while breaking into new markets."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"I believe I'm the best candidate for your company because I have a background in retail sales, and I've worked as a merchandiser and inventory specialist. Combining these skills, I will bring tremendous value to your retail organization when positioning and pushing products out at a faster rate. I am confident that my knowledge will bring an immediate and long-term impact."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"I know that I would be an excellent fit with your existing Spanish team and the faculty as a whole. I will bring this unique and upbeat perspective that you mentioned is lacking in the Spanish curriculum. I am bilingual, and I lived in Spain, Mexico, and Colombia for eight years. I feel these cultural experiences uniquely position me to pass that real-life experience and energy onto your students. I can create an engaging classroom and ignite excitement in these deserving students."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"I understand that you are looking for a marketing manager who can lead a remote team of graphic designers, copywriters, and ad sales professionals. I lead a team of 15 remote employees and 12 in-house employees in my current position. It has been a great experience learning how to merge these two teams, ensuring that projects come together on time. This year, I was awarded manager of the year after being nominated by my peers and leadership team. If you choose to hire me, I will bring tenacity and dedication, leading your remote team to optimum performance and success."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"I am an extremely dedicated employee. At my current position, I will pull the hours needed to complete a task with no questions asked. I help lead our team and am usually the person someone will go to to help solve their issue.
I take personal pride in a project being successful and not harping on how we got there or who did what, instead, focusing on the fact that we did get there. I not only have the career background for this position but also have the experience as an end user with your software. I know how it is on both sides and can use my experience to help our end users."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Fantastic! Your response makes me want to hire you!
5. Why do you want to work for our company?
The Goal
The interviewer wants to know that you have put effort into understanding the role and researching their company before the interview. The goal of the response is to clearly express specific reasoning as to why you believe this opportunity is a suitable match.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
There are two common mistakes to avoid when answering this question. First, avoid misunderstanding the question. For instance, 'Why do you want to work here?' is often confused with, 'Why should we hire you?'
Second, avoid giving a cliche response. One example of a cliche response is, 'I want to work here because this is my dream job.' The issue with a typical response like this is, although it's enthusiastic, it is also very vague. This answer is all about you, the candidate, and shows no real value to the company. What's missing is the 'why' behind your excitement, and details surrounding how you'll contribute to the company.
Written by Rachelle Enns on January 8th, 2022
Pro Tip
Recruiters and hiring managers often receive hundreds of applications per job. If you are lucky enough to land an interview, you must show significant effort and research the opportunity. While your passion and excitement for the job are essential, it's always good to have some hard facts about why you want the job opportunity.
Prepare for this question by:
- Researching the company
- Highlighting a unique talking point
- Showing enthusiasm for the company's growth or recent efforts
- Discussing the company's efforts and success and how they tie into your career goals
- Mentioning specific details of how you will contribute once hired
Written by Rachelle Enns on January 8th, 2022
How to Answer
When you craft your response, keep in mind that the interviewer wants to see evidence of a few factors:
- You have enthusiasm and interest in the role and company
- You believe in the company's mission and values
- You are ready to make a specific contribution
- You see a strong match between the job and your career goals
While your passion and excitement for the job are essential, it's always good to prepare some hard facts. For instance saying, 'I have heard great things about your company, and I know I would be an excellent fit for this job' is not very specific. Instead, try to find recent news or releases related to the company's accomplishments. Mention specifically how those accomplishments made an impression on you. Be sure to close your statement with an expression of pure enthusiasm.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"I've been longing to get into the tech startup space for quite a while. I have researched the many employer options in our city and chose to apply here because you are disrupting the market through your latest SaaS offering. I have spoken to a couple of your current employees, and they mention that the supportive culture here is top-notch, and that comes through very well in your brand story. For these reasons and many more, I believe that working here would be an incredible experience as I grow my career in tech."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"Your company has an impressive reputation when it comes to developing new products and updating current products to remain competitive. I would be thrilled to learn from your leadership team and be in a support role for them. Also, your company is very involved in the community. I have seen your involvement in the form of warm clothing drives in the winter to benefit the homeless to financing food programs for underprivileged school children. There are many reasons why I want to work here, but these are the most significant from my perspective."
Written by Rachelle Enns on January 8th, 2022
Manager Example
"I want to work for a medium-sized company with a family-like feel, just like yours. I have always worked in large corporate environments where I am a number, not an individual. This 'corporate giant' environment made it difficult for me to flourish as a manager and a leader. I appreciate the workplace culture you have cultivated and the fact that I could contribute to this industry in a more meaningful way."
Written by Rachelle Enns on January 8th, 2022
Sales Example
"I have been looking for an opportunity in a high-growth startup for quite some time. I see that your company values its people and has a culture centered around achievement, growth, and accountability. The energy here is contagious, which makes me even more excited about the opportunity."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"You are the undeniable giants in the industry, and I have been planning a career with your company since I started my BComm in Retail Management. Today, with a completed degree, I am educated and ready to accelerate my career in retail with your esteemed brand. There are so many growth and travel opportunities here, and that truly excites me."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"Your school district is one of the top-rated in the state of California when it comes to extracurricular opportunities for students. Also, your district focuses on immersing students in tech-based learning, which I believe is the cornerstone of modern education. This opportunity would be extraordinary for me as my passions in teaching include tech breakthroughs and learning through the joy of sport and teamwork. Here, I could build professionally, and this city would be an ideal place to call home for many years to come."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"One year ago, I decided to work towards a new position and began researching local marketing agencies that would be a good fit. Since then, I have had your agency on my shortlist and have been waiting for the right opportunity to become available. I am beyond excited about your Marketing Director position. I am ready to leverage my skills in digital and ad-based content in unique ways that will benefit your wide range of clients."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"I would like to work for Citgo because of the contribution Citgo has made to the community in the quality product it produces and the value Citgo adds to the Community by being conscious of the environment, volunteer hours, and scholarships it has given to many young adults."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
These are all excellent reasons to work for Citgo. I recommend organizing your response a bit more so that it does not sound like you are only listing off bullet points from memory. I have provided an example, below.
"I want to work for Citgo for a few reasons. One, because of the remarkable contribution you have made in the community regarding the quality product and value that you produce. Second, Citgo contributes to our community by being environmentally conscious. Third, you value volunteer hours put in by your employees, which shows that you care. Lastly, I appreciate how you give back to education and learning by providing valuable scholarships to young adults."
6. How do you handle conflict in the workplace?
The Goal
The interviewer wants to see that you will take accountability for conflict while maintaining poise and professionalism in the workplace. The goal of your response is to show the interviewer that you are a professional who can face conflict in the workplace and maintain a high level of professionalism.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
This question is not an opportunity to start venting about your current workplace or a co-worker. Instead, show the interviewer that you are the type of person to find a solution without worsening or ignoring the situation. Also, avoid examples where you were the one that caused the conflict.
Written by Rachelle Enns on January 8th, 2022
Pro Tip
If you are unsure of the best ways to handle conflict in the workplace, here are some practical and professional methods:
- Talk openly with the person/people directly involved in the conflict.
- Build a constructive conversation by focusing on the actual event rather than the feelings.
- Listen to the other person/people when they express how the conflict impacted them or their work.
- Find the core point of disagreement and work toward a solution.
- Work with the other person/people to create a plan to overcome the conflict and prevent the situation from happening again.
Written by Rachelle Enns on January 8th, 2022
How to Answer
This question asks about your behavior in the face of conflict. For this reason, consider telling a story that demonstrates your approach to conflict in the workplace. You can achieve this by telling a story using the STAR method. STAR is an acronym for Situation, Task, Action, Result.
Focus the bulk of your response on how you approached a solution vs. dwelling on the problem. Assure the interviewer that you are a well-equipped professional capable of handling conflict promptly and effectively. Show that you handle workplace conflict tactfully and with grace.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"My style of conflict management is upfront, yet - I swiftly move on. In the five years that I have worked for my current company, I have only come across one instance of conflict. One of my staff members did not show up for their shift, so I had to cover their shift. Because of this, I missed my daughter's dance recital. I was upset about it but wanted to do my part as a team player. The next day, the delinquent employee came in and didn't say a word. He didn't apologize to me or thank me for my time. I approached him and told him how his actions impacted my day. He did not respond how I wanted; however, I let it go after I said my part. I cannot change the actions of others, but I have to take responsibility for how I handle my side. I will always respond to conflict professionally."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"When obtaining my business admin degree, I learned that conflict is often a symptom of poor communication. So when conflict arises in the workplace, I am sure to address the situation by starting at the root of the issue, which is the communication breakdown. With most things in life, I like to address conflict upfront rather than let feelings fester into a more significant issue. Speaking to someone openly, while making sure they don't feel as though I am attacking them, can yield excellent results."
Written by Rachelle Enns on January 8th, 2022
Manager Example
"When I face conflict I work to uncover the core issue. For instance, I recently worked through an issue with an underperforming team member. I started by identifying the possible reasons for their poor performance. In this case, the reasons included poor communication between team members. From there, I talked directly with the people involved in the conflict. I created an open discussion to unlock the core of the issue and then collectively brainstormed solutions to get everyone's performance back on track."
Written by Rachelle Enns on January 8th, 2022
Sales Example
"In a previous role, another employee and I seemed to be clashing. The situation was nothing overt or truly problematic, but our previously clear communication was slowly slipping. Rather than let the situation get worse, I asked to speak with this co-worker for a quick minute. We grabbed a conference room and talked. We aired out any grievances we had and quashed them right there. We went on to be great teammates and ultimately became friends outside of work as well."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"Conflict can be uncomfortable, but it is necessary to face. Last month two of my coworkers were arguing. I tried to stay out of it and let them handle it themselves. The conflict went a bit far, with some insults said, so I stepped in and played the role of mediator. This approach was very effective, and it's an approach I will continue to take, should the issue arise again."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"There will always be creative differences among teachers regarding our philosophies on teaching or topics like giving homework. The last time I encountered a difference of opinion in the workplace, I took the opportunity to learn more about my co-workers' teaching philosophies. I asked them to explain their perspective, and then allow me to do the same. Taking this approach, I learned from my co-worker and I believe they learned from me."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"I am happy to be involved in a debate or intellectual conversation that discusses differences of opinion. However, if people start taking a situation personally or attacking one another, I will remove myself from the debate and take the role of mediator. For instance, I recently walked into a conflict between two team members. Rather than escalate the issue by offering my opinion, I helped the two co-workers come to a friendly compromise and skillfully moved the conversation to a different topic."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"I feel the best way to handle any conflict is through communication. Whether this conflict is with customers, co-workers, or managers. It is important to remember everybody has bad days and communication is the best way to understand and move forward."
Written by an Anonymous User
Our Professional Interview Coach
Chad Wilson Reviewed the Above Answer
Direct communication is an effective way to resolve conflict, and empathy in the workplace is an important skill to have. Good job! Consider including a story example of a time when you dealt with a conflict in the workplace, to further strengthen your answer.
7. Why do you want this job?
The Goal
The interviewer wants evidence that you have enthusiasm and interest in the role and company. The goal of your response is to highlight the fact that you believe in the company's mission and values, you are ready to make a specific contribution, and you see a strong match between their job opportunity and your career goals.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
While your passion and excitement for the job are essential, it's always good to have some hard facts to back it up. For instance, a vague response like, 'I have heard great things about the company, and I know I would be a great fit for this job,' is not very specific and should be avoided.
Written by Rachelle Enns on January 8th, 2022
Pro Tip
The interviewer might ask this question in a variety of ways, including:
- Why do you want to work here
- Why do you want to join our team
- What interests you most about our company
- Why did you apply to this role
Be prepared to answer this question in various forms.
Written by Rachelle Enns on January 8th, 2022
How to Answer
Prepare for this question by researching the company, highlighting a unique talking point, and showing enthusiasm for the company's growth or recent efforts. Talk about the company's actions and stand-out successes and how these accomplishments tie into your values and career goals. You can also mention specific details of how you will contribute to the company's goals once hired.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"I am excited about this opportunity because the company values are very much in line with mine. For instance, I care deeply about giving back to the community, and I see that your company tracks employee volunteer hours as a business KPI. Also, I believe I will reach my goal of earning a management position in the next three years since this organization has experienced rapid growth while maintaining a focus on employee career development."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"I have been looking for new administrative openings in this company for some time now. I worked for the organization last year in a temporary admin function and loved the atmosphere. The customers are friendly, and the company has well-organized procedures - a factor that is important to me, as someone who values detail and organization."
Written by Rachelle Enns on January 8th, 2022
Manager Example
"I appreciate the encouraging and positive mentality that I have seen from your management team and would be thrilled to join an organization that encourages collaboration, mentorship, and career growth. Our management styles will mesh very well as my primary strengths are in communication, connectedness, and inclusion."
Written by Rachelle Enns on January 8th, 2022
Sales Example
"I identified this company as 'the one for me' over a year ago after meeting one of your recruiters at a college career fair. Since graduating from college, I have kept a lookout for suitable positions inside of this organization. I know that working here is the best way to begin my sales career, and I am ready to help move the organization to its next significant milestone by utilizing the knowledge gained from my degree in marketing and sales."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"I have long viewed your company as the leading star in the apparel industry. I know that this position will be fulfilling for me because the company offers top-notch continued education and training. I am confident that I would gain the tools that I need to be successful in the retail industry. If you choose to hire me, I will leverage every learning opportunity that comes my way, and I will dedicate myself to the company's continued success."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"I have always wanted to work in this school district. Not only is this community the right fit for my family and me, but the role of a PTE Spanish language teacher is a dream for me. I have a passion for guiding students and igniting their passion for languages. I am sure to make learning fun, and I know that your district values those characteristics in its teaching team."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"I've been longing to get into the tech startup space for quite a while. I have researched the many options in our city and chose to apply here because company ABC is disrupting a market that needs disruption with your X, Y, and Z products. Also, the company values are top-notch, and these values come through very well in the brand story and in the company's actions."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"I want this job because it has many opportunities to move up my career to the next level by attending the training class, learning different jobs, and working in specialty programs. It is one of the most prestigious companies in the country and has an excellent reputation. I will uphold this company's integrity."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
You certainly have the right idea! Try adding in specifics so the interviewer knows you have done your homework on the role.
"I want this job because {company} offers many opportunities for advancement, starting with this role. I see you have many specialty programs available for your employee to gain new skills, such as {program name}. I am interested in joining a company like yours who is all about helping employees grow in their career."
8. What are your strengths?
The Goal
When an interviewer asks about your most significant strengths, they want to identify if you have the skills required to do the job successfully. For this reason, you must be ready to communicate the connection between your skills and what the company needs to find in their next hire. The goal of your response is to highlight your belief that the company's needs and your skills are a match. You also want to showcase your readiness to make a specific contribution to the company.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid overused generic responses such as, 'I am an excellent communicator,' or 'I am a hard worker.' The interviewer wants to see how you stand out from other candidates. Your strengths can be skills or qualities that help you overcome difficult circumstances or accomplish challenging tasks.
Written by Rachelle Enns on January 8th, 2022
Pro Tip
The interviewer might ask this question in various ways, including:
- What is the most vital asset you will bring to our company
- What are your top skills, and how will they benefit us if we hire you
- What stand-out skills do you have that the other candidates may not
Be prepared to answer this question in various forms.
Written by Rachelle Enns on January 8th, 2022
How to Answer
Speak specifically about the strengths you possess that will make you good at this job. When deciding which strengths to mention, it's essential to carefully review the job posting to uncover the hiring company's greatest needs. Then, you can talk about which strengths you possess that align with the company's needs. Choose unique strengths and offer a range of variety when you respond. Your greatest assets could include:
- Hard skills such as technical expertise or project management skills
- Soft skills such as time management and critical thinking
- Personality traits such as being adaptable, kind, and self-sufficient
- Knowledge-based skills such as speaking multiple languages
Written by Rachelle Enns on January 8th, 2022
Answer Example
"My greatest strengths are in my perceptiveness and ability to be observant of the needs of others. These strengths are part of what makes me an excellent performer in a client-facing role. I understand, from the job description that you seek a client manager who brings an honest and empathetic approach to customer engagement. These strengths that I mention align very well with this need."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"I place a lot of value on continually educating myself and spend a great deal of my spare time learning and growing professionally and personally. I am thoughtful and have a high level of emotional intelligence. I appreciate that everyone has an opinion and a unique approach to work. Taking this understanding, I can patiently adapt to a variety of communication approaches. Lately, I have been working on my technical skills, and for the past six months, I attended an online course focused on Excel skills. I am proud to say that I am now an Excel power user!"
Written by Rachelle Enns on January 8th, 2022
Manager Example
"My greatest strengths include understanding employee differences and their unique needs then delegating tasks according to individual strengths. I build long-lasting and trusting professional relationships with the people whom I lead because they appreciate that I look deeper into their needs and apply their greatest assets to ensure their contribution feels aligned."
Written by Rachelle Enns on January 8th, 2022
Sales Example
"My greatest strengths are in my communication skills and my ability to win others over. I have the innate ability to read a room and quickly adapt based on the overall vibe and personalities of those present. I believe that my communication and people-based strengths have greatly contributed to my overall success in sales. I leverage these strengths for tasks such as writing emails, pitching clients, or renewing and negotiating contracts."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"My greatest strengths include my ability to boost confidence and buy-in from my team members. I like to excite the team at the beginning of the day with my cheerful, go-getter attitude. I am also highly self-aware and an excellent listener, which helps when it comes to assisting customers and closing a sale without being pushy. I relate to the customer, get to know them and their needs, build excellent rapport and make educated recommendations that suit them. These customers buy and often return. My closing rates and referral rates are the second-highest in the company out of 45 retail associates."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"My genuine passion and joy for teaching and my focus on student wellbeing are my greatest strengths. I truly enjoy what I do every single day, and I view my job as a blessing. I recognized my passion for teaching early on in my college education when I switched my focus to an education degree, and I followed my desire to be a mentor and a positive influence on children."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"I believe my greatest strength lies in my analytical and creative mind, as well as my desire to learn. I have worked hard to cultivate my creativity and grow my professional understanding of digital marketing through numerous workshops and masterminds that I attend. I have gained an understanding of both the creative and the analytical sides of marketing, which sets me apart, as other marketing professionals tend to lean one way."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"I am hardworking, driven, and dedicated to every task that I take on. I am very adaptable and anticipate the needs of my bosses. Collaborating within teams is also a strong suit of mine. As I value the importance of education, I am always looking forward to learning."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
The strengths that you mention are very strong. I have reworded your response for clarity.
"I am hardworking, driven, and dedicate myself to every task given to me. I am very adaptable and able to anticipate the needs of my supervisors. Team collaboration is also a strong suit. I value education and am always seeking out new learning opportunities."
9. How do you get along with others at work?
The Goal
The interviewer wants to gauge if you can maintain healthy relationships in the workplace. They want to know more about the team dynamics you've encountered and how you approach communicating with your co-workers. The goal of your response is to highlight that your approach to getting along with others aligns with the hiring company's workplace culture.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid exaggerated and/or generic responses like, 'I get along well with everyone at all times because I show them respect.' Rarely do we get along with everyone all of the time, so a response like that could indicate to the interviewer that you are being untruthful or you are passive and avoid conflict at all costs. Generic statements like, 'I show them respect' fail to provide a complete picture of your approach. Instead, describe the specific ways that you show respect to others.
It's also essential to avoid turning this question into an opportunity to speak poorly of others or comment judgmentally about other people's work styles.
Written by Rachelle Enns on January 8th, 2022
Pro Tip
Some of the ways you can get along with your co-workers include:
- Making an effort to develop personal connections with them right away
- Asking them about themselves and their lives more often than you talk about yourself
- Being a positive communicator rather than someone who is negative or likes to gossip
- Acting as a helpful and approachable resource
Be prepared to discuss actions you have taken in the workplace to develop healthy and respectful co-worker relationships.
Written by Rachelle Enns on January 8th, 2022
How to Answer
Think about the co-worker relationships that you've enjoyed the most and found the most fulfilling. Then, consider the actions you took to contribute to those positive relationships. Look for common themes that show you are a good team player who respects others.
When expressing how you get along with others at work, consider telling a story highlighting these traits and qualities in action. Then, make a connection between your approach to building workplace relationships and how it aligns with the hiring company's workplace/team environment.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"I get along great with my co-workers. I am sure to maintain a positive attitude and be supportive, whether I am offering to assist someone who is overwhelmed or taking time to listen to someone who is having a challenging day. The other day one of my co-workers was overloaded with tasks. As soon as I noticed, I offered to take on some of their work. We collaborated on his backlog of work and ended up catching him up by the end of the day. My colleague was thankful that I noticed their need and was generous with my time."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"I put conscious effort into getting along with others at work. I am a conscious communicator who is self-aware. For instance, I recently sensed that my manager was having an exceptionally stressful day. I exuded extra kindness towards them that day and was proactive in my tasks. Later, my manager thanked me for noticing that they needed an extra boost that day. It feels great to exude kindness, and you can rest assured that I will bring my positive nature to this team every day."
Written by Rachelle Enns on January 8th, 2022
Manager Example
"As a manager, I have led diverse personalities, and I can work well with a wide range of individuals. If I do not see eye-to-eye with someone at first, I will take the time to get to know them and find common ground. Recently one of our top sales reps was transferred to my team. This individual's personality is gregarious; however, after spending a few days with this person and remaining open to their approaches, I began to enjoy the passion they bring to the company genuinely. Rather than criticize this person's character, I realized that I appreciated the core of who they are. The lesson was that when I have a connection to someone, it's much easier to build a healthy working relationship. So, I first look for that link rather than criticize their personality."
Written by Rachelle Enns on January 8th, 2022
Sales Example
"I get along well with my coworkers and strive to be a strong communicator in all situations. If a concern comes up, I'm sure to address the issue promptly so the situation doesn't impact the work environment. For instance, my manager approached me last week to discuss why I missed my sales target for the week. I'd beaten my target by 12%; however, our tracking system encountered a glitch, not showing a few of my sales. Rather than becoming frustrated with my manager for questioning my work and results, I patiently explained the situation and assured them that I had exceeded my goals. I strive to be a team player in all situations. More than anything, I want always to be a positive and respectful contributor, regardless of misunderstandings that may arise."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"It's important to me that I get along with others at work and that everyone feels comfortable in their work environment. Last month one of our retail managers was having a tough time and, unfortunately, was taking the situation out on myself and the other sales rep working the floor with me that day. I focused on doing my job well, greeting our customers, helping the other sales rep, and keeping a positive attitude throughout the day. I got down to work without allowing our manager's behavior to impact my day. Later that week, my co-worker thanked me for helping make their day easier. It felt great that my positive nature was appreciated and that it made an impact."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"A large part of my role as a teacher is to find common ground with a range of individuals and stakeholders, including my fellow educators, supervisors, students, and the students' families. I am mindful to look for the best in others. Even when there are moments of disagreement, I see the situation from the other persons' perspective - especially if it's a student. For example, I welcomed a new student to my class part-way through the school year. This student struggled to get along with other classmates and lacked respect in the classroom. Rather than get frustrated and assume this student would always be a problem, I booked a meeting with her and her parents. We discussed how challenging it was for her to move schools mid-year, and I asked what I could do to support them with the transition. We brainstormed a few ideas, created an action plan, and committed to sticking to the plan. The alternative was disciplining the student without keeping the lines of communication open which would have caused a rift between me, the student, and her parents. This story is one example of how I work to create a collaborative environment rather than allow a negative relationship to form."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"I enjoy people and like to find common ground. Despite differences that might occur, I still appreciate everyone for their individuality. My agency recently implemented 360 peer feedback. In my latest performance review, my co-workers shared their appreciation for how I focus on accomplishing tasks and reaching goals as a collective group. I was complimented for my positive contributions and listening more than I speak. I am sure to back up my opinions with facts or examples, and when I see an opportunity to help, I do."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"I get along great with others with work. It is important to build a positive relationship with those around you because a positive work environment is crucial to obtain a common goal successfully. Having played sports the majority of my life, I understand the importance of supporting your fellow teammates to the best of your ability."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your sports background is a fantastic way to support your answer. Very good response!
10. How would your most recent manager describe you?
The Goal
The interviewer wants evidence that you have a history of building positive relationships with previous leaders and employers. The goal of your response is to show that your character is strong, that you have built healthy relationships in your previous role, and that your character aligns with the hiring company.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid guessing what your most recent manager thinks of you. If you respond in a way that sounds unsure, the interviewer may not feel confident in your employer/employee relationships. For instance, rather than saying, 'I think maybe my manager would describe me as dedicated to my work,' try saying, 'My manager would describe me as dedicated to my work because I deliver on deadlines and often make myself available after hours when my clients need me.'
Written by Rachelle Enns on January 8th, 2022
Pro Tip
Hopefully, your current leader is communicative with you and regularly expresses what they enjoy and appreciate about your work ethic. If possible, form your response around takeaways from your last performance review or a piece of feedback you have recently received from your leader. You can further solidify your response by referring to reliable references, such as any LinkedIn recommendations on your profile.
Written by Rachelle Enns on January 8th, 2022
How to Answer
Offer 1-3 traits when you respond. Then, support those traits with an example of when you emulated those behaviors. You can also provide details of a measurable accomplishment. For instance, if you received a 100% customer satisfaction survey result, tell the interviewer about this achievement as supporting evidence. For example, you could say, 'My most recent manager would say that I am customer-focused. In fact, I recently received a 100% customer satisfaction rating in our company's latest customer happiness survey.'
Written by Rachelle Enns on January 8th, 2022
Answer Example
"In my last performance review and also in some casual discussions, my manager has described me as motivated, encouraging to others, and consistent. I strive to exceed expectations when I can, and I encourage my fellow team members to deliver their best work. My current manager is happy to speak on my behalf as a positive reference."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"My last manager and I had a close relationship. She appreciated all of my efforts when it came to working overtime and taking my work home when required. In the past, she described me as unique, reliable, and energetic. I have many emails from her expressing thanks for my positive influence and reliability."
Written by Rachelle Enns on January 8th, 2022
Manager Example
"My District Manager and I get along well. He values my industry knowledge and gives me the freedom to do my job with autonomy. If asked, he would tell you that I am dedicated and will go the extra mile to deliver results. My performance metrics confirm this as well, and I am happy to show you a performance report from my last 90 days."
Written by Rachelle Enns on January 8th, 2022
Sales Example
"My manager often has nice things to say about me. In my most recent performance review, he was impressed that I exceeded February's sales target by the 9th of the month. He also mentioned how he appreciates my initiative in tackling new projects, such as the product roll-out I have been working on with the marketing team for the past three months. I feel fortunate to have a great rapport with my leader. I would be happy to put you in touch with my manager when the time comes for a verbal reference."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"I am confident that my most recent manager will give me a glowing reference. She lobbied for my promotion to assistant manager and mentored me when I stepped into the new role. She would describe me as dedicated, loyal, a quick learner, and highly adaptable to change. I am proud of these traits and love that she, and others, have recognized these characteristics in me."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"The department head at my current school has described me as passionate, excited, and reliable. I brought a copy of last year's performance review if you'd like to read it. I am very proud that my passion and love for teaching shines through to my department head, the students that I teach, and my esteemed coworkers."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"My marketing director recently reviewed me, noting that I show fortitude during long-term and challenging projects. She also noted that I am creative in my approach to new marketing roll-outs and great with client communication in situations of ambiguity. My project results reflect these traits, and I am happy to ask her to be an employment reference should you need."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"My most recent manager would describe me as dependable, patient, and dedicated. They know that I am always willing to help in any way that I can. Because of that, I always form positive relationships with my managers that last long after I move on."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This answer is perfect, with the exception of your final sentence. You want to avoid drawing attention to movement or creating a sense that you often leave your jobs. I have provided a slight revision, below.
"My most recent manager would describe me as dependable, patient, and dedicated. They know that I am always willing to help in any way that I can. I am keen on forming positive relationships with my managers."
11. Tell me about an idea you implemented at your last job.
The Goal
The interviewer is asking this initiative-based question because they want to know if you are the type of employee who will be proactive if you notice an opportunity for improvement. The goal of your response is to show the interviewer that when you see room for improvement or new implementation, you take action rather than sit back and wait for change to happen.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid giving a general response like, 'I am always looking for ways to implement more effective systems.' The interviewer wants you to recall a specific instance when you implemented an idea. Choose a time when your implementation positively impacted the workplace, such as generating cost or time savings.
Written by Rachelle Enns on January 8th, 2022
Pro Tip
When answering a 'Tell me about...' question, it's best to outline a specific story using the STAR interview method. STAR is an acronym for Situation, Task, Action, Result. First, describe the situation or the problem that you faced. Then, outline your task or responsibility in this situation. Then, give details of your actions in response to the situation/problem. Lastly, summarize the positive results of your actions. In this instance, discuss the positive impact your idea/implementation had on your work, team, and employer.
Written by Rachelle Enns on January 8th, 2022
How to Answer
Think of the ways you have made a positive impact at work. Then, provide a story-based example that shows you have the confidence and employee engagement level required to recommend or implement change. Choose an example that highlights your efficiency as an employee. Express to the interviewer that you value making recommendations that benefit your company.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"(Situation) In my most recent position, I was alerted to a decline in profits, which may result in the cut back of hours and staff. (Task) As the general manager, my first instinct was to help the company while creating a fair solution for my team. (Action) After reading a few industry-related case studies of other companies and their successful approaches, I suggested implementing a work-share program. Our corporate head office agreed, and we implemented a 12-week work share program. (Result) This solution was the answer to pending layoffs, and although it temporarily cut hours back for our warehouse staff, it saved us from having to make permanent layoffs."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"(Situation) Last month, I noticed that my department was spending increasingly more funds on paper and ink. (Task) As the lead administrator, it's part of my job to watch for potential cost savings. (Action) So, I crunched some numbers in an Excel spreadsheet and pitched a change to the company's president. I suggested that we eliminate fax machines and reduce our printing tasks by better utilizing our company's digital technology. (Result) The president agreed to try my idea, and so far, we have saved over $1500/month on paper, ink, and other related supplies. Not to mention the positive environmental impact and an increase in speed and productivity!"
Written by Rachelle Enns on January 8th, 2022
Manager Example
"(Situation) Last quarter, I noticed a 4% increase in minor safety incidents. (Task) As the safety manager, I look into our workplace incident data regularly and react to any increase. (Action) First, I introduced a virtual 'suggestion box' through Google Forms on workplace safety initiatives. The employees were full of great ideas for the continual improvement of our safety standards. After analyzing the suggestions, I implemented the top three safety initiatives over one month. (Result) This exercise helped the employees to feel heard and cared for, which boosted morale on-site. It also helped reduce minor workplace incidents by 12%, and we have had no major safety issues since the implementation."
Written by Rachelle Enns on January 8th, 2022
Sales Example
"(Situation) While working for Company ABC, the corporate head office wanted to increase accountability among the sales team. (Task) I was the Sales Manager at the time and agreed with the need for a stronger accountability initiative. (Action) We put together a committee of all six sales managers company-wide. We agreed on the core issues that needed addressing and then crafted a program outline that included better onboarding and continued support for sales team members. In particular, I identified the need for a formal mentorship program for new hires. So, we created one! We crafted guidelines, gained approval from corporate, and implemented the program. (Result) After six months, we reported a 20% increase in productivity, a 17% boost in sales, and far less employee turnover."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"(Situation) When I worked for Independent Retail Store ABC, we had weak merchandising initiatives compared to the other stores in the mall. (Task) I was the store manager and believed that a boost in merchandising initiatives would increase sales and customer traffic. (Action) I approached the store owners and pitched the idea of outsourcing a display and merchandising company to overhaul the look of our store. The owners agreed, and I was responsible for finding the right service provider and working with them to create a merchandising plan that would change seasonally. (Result) I quickly saw my vision come to life and was thrilled to report a 30% boost in foot traffic and a 25% increase in transactions after just 45 days."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"(Situation) Last year, our school district encouraged each school to come up with a student initiative focused on increasing global awareness and cultural sensitivity. (Task) As a Social Studies and Language teacher, I felt it was my duty to head the initiative since the focus aligned so well with my curriculum. (Action) I created the plan for a program where we teamed up pen pals between our students and students from a school in Spain. One day per month, the students would write and send letters in their language. When our kids received their letters from the students in Spain, they were so excited! We even arranged a virtual 'party' at the end of the school year so the kids could have some face time. (Result) The kids loved the social component and learned so much about another culture. The school board awarded our program 'most-immersive,' which was a nice perk. We plan to repeat this initiative with a different school every year."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"(Situation) When I started my current position, the company did not have an organized email marketing system or an organized list of subscribers. (Task) As the new digital marketing lead, it was up to me to develop an initiative. (Action) I proposed better segmenting our current customer list and rolling out an email marketing campaign to connect target customers to our resource-based blog and various lead magnets. (Result) Over three months, we increased our subscriber list from 426 to 1754 people. We also saw a 14% boost in e-commerce sales conversions in the first two months."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"In my current position, I streamlined the process for our warehouse workers to pick up their checks. There was a lot of confusion between the warehouse and the Central Office. It was an answer to the workers showing up when checks weren't available and also easier to log who received a check."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This streamlining sounds very effective and a good way to maximize resources. Nice work!
12. What are your weaknesses?
The Goal
When an interviewer asks about your most significant weaknesses, they are looking for evidence that you are aware of your shortcomings. They also want to know that you embrace opportunities to grow and improve. The goal of your response is to show the interviewer that you are self-aware, reflective, and can readily identify areas for improvement.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid talking about weaknesses that are a red flag or potentially point to a more significant issue. For instance, if time management is a weakness, the interviewer might wonder if you can meet your deadlines or if you are frequently late to work. For this reason, it's best to choose weaknesses that will not impact your ability to succeed in the role.
It's also important to give a thoughtful response. Avoid cliche or overused statements like:
- I work too hard
- I am a perfectionist
- I am a workaholic
- My flaws are also my strengths
- My greatest weakness is chocolate (insert uncomfortable chuckle)
Written by Rachelle Enns on January 8th, 2022
Pro Tip
Some interviewers ask this question in singular form (What is your greatest weakness), and some will ask this question in plural form (What are your greatest weaknesses). While these are the most straightforward ways to ask this common question, your interviewer might also phrase the question as:
- What professional skills do you want to improve on this year
- If we offered training in any area, what would you choose to learn
- Which skills mentioned in our job description do you need to refine
Be prepared to answer questions about your shortcomings in a variety of ways.
Written by Rachelle Enns on January 8th, 2022
How to Answer
The interviewer wants you to be honest about your weaknesses and, at the same time, they want to see that you are proactive when it comes to improving yourself. Choose a weakness that is not a core skill for the position. For instance, if you are interviewing for an administrator role, your greatest weakness should not be your Excel skills.
Perhaps you are watching YouTube tutorials to gain skills in a particular area. Maybe you are reading the latest-and-greatest books on the skills you wish to improve, or perhaps you are taking an online workshop to bridge a skills gap.
When discussing your most significant weaknesses, you must display your interest in professional growth. Be sure to maintain a positive tone, show confidence in your ability to improve, and demonstrate a desire for improvement.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"I believe my biggest area for improvement is in my proficiency with InDesign. I consider myself an intermediate-level user, but that is not as strong as I would like to be, so I'm working on improving. I have watched many YouTube tutorials and recently enrolled in an online course for advanced InDesign. I plan to be much more comfortable, confident, and efficient in my use of the InDesign program by the end of the six-week course."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"One specific weakness that I am focusing on right now is my ability to be concise when I send email updates to the department. Brevity has not always been my strongest point; however, I have been practicing brevity by writing a draft first and then asking myself which words or points could be deleted from the communication. So far, I have noticed a marked improvement; however, I believe that clear communication is a work-in-progress and can always be improved and tweaked in some way."
Written by Rachelle Enns on January 8th, 2022
Manager Example
"My professional weaknesses are around the topic of delegating to team members. I know what needs doing and how I would like to see it done, so it's often easier to do it myself. However, it can inhibit my ability to grow and my teams' ability to grow. To change this habit, I have been training employees who are not fulfilling their requirements or meeting standards. Rather than re-doing their work, I will coach them on what I want to see and then ask them to try again. Since making these changes, I have noticed a decrease in my overtime hours and will continue to provide more employee empowerment and training opportunities."
Written by Rachelle Enns on January 8th, 2022
Sales Example
"My areas of weakness are around documentation. I sometimes get so wrapped up in my cold calling or into the sales cycle that I forget to document my activity until the end of the day. I've spoken with my current manager about it, and we've developed a system where I set an alert every 2 hours to spend a 20-minute time block solely on the task of documentation in the CRM. After blocking this time for the past two weeks, I can see myself forming better habits already."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"I would say the area I need to focus on improving would be my Retail POS proficiency. I am proficient, and it does not hinder my ability to do my job successfully, but it's certainly something that I need to improve. I have started asking other managers to show me their tips and tricks, which has been very helpful."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"Areas of weakness that I have noticed include my skills when it comes to the more advanced use of our cloud-based education platform called D2L. I am learning how to customize learning 'shells' and accept student assignment submissions with greater ease. I have committed to watching tutorials for one hour per day in an attempt to become more familiar in these areas."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"I have good working proficiency in Photoshop; however, these skills are not as strong as I would like, and I'm always looking to improve. I have enrolled in an online Photoshop course, which will boost me from an intermediate user to an advanced user level in a matter of a few months, which is a goal that excites me."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"I usually get nervous and worried before I engage in something, but it has taught me relaxing and preparing for the situation thoroughly to avoid any mistakes. For example, there was a non-thesis research presentation while in the master's program. So I practiced the speech by speaking loud many times to avoid getting nervous and any unnecessary mistakes. As a result, I did a great job, and through the experiences, I think I'm trying to overcome and getting a better person."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This is a good example; however, I recommend being a touch clearer on the fact that it's public speaking/presenting that makes you feel nervous. I have provided a slight revision for you below.
"I get nervous before giving a presentation. It is tough for me to relax. For example, I had a non-thesis research presentation during my Master's program. I practiced the speech by speaking aloud many times. This practice helped me to calm my nerves and avoid any unnecessary mistakes. As a result, I did a great job. It's important to me that I overcome my weaknesses, and practicing helps me achieve this goal."
13. What do you know about our organization?
The Goal
The interviewer wants to know that you have a genuine interest in the company and the opportunity. The goal of your response is to show that you have a passion for the company and that you've taken the time to properly research the position and organization before attending your interview.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid giving a generic answer such as, 'I know your organization values diversity and inclusion and treats its employees well.' Recruiters and hiring managers often receive hundreds of applications per job. If you are lucky enough to land an interview, you must put in the effort to research the opportunity and go to your interview well-prepared with a highly-specific response. If you can apply your answer to any company, it's too generic.
Written by Rachelle Enns on January 8th, 2022
Pro Tip
You don't need to be an expert on the company history, but you should be knowledgeable about the company mission, goals, and job mandate. Start by searching the company website and take particular note of any recent news articles, events, or contributions they have made to the community. Identify their mission and values, then make a connection between the company's values and your own.
Written by Rachelle Enns on January 8th, 2022
How to Answer
The depth in which you answer this question will show the interviewer your level of enthusiasm for the role, and it will highlight your diligence as an employee. First, do your research on the company and highlight some stand-out factors that set the organization apart from its competitors. Focus your response on the positive aspects that have attracted you to the company. Put a spotlight on those factors and then connect them to why you are a good fit for the role and organization.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"While preparing for this interview, I learned a lot about the company's mission to deliver excellent customer service and its commitment to environmental responsibility. I appreciate that the organization is working to make all offices green in the next 12 months through a better recycling program and optimizing new energy initiatives. I am an active promoter of lowering our company's carbon footprint by automating a range of customer interactions in my current role. Some of the initiatives I've helped implement this year have boosted customer satisfaction rates while improving our corporate response to climate change. I was excited to see a strong alignment between my values and the goals and mission of Company ABC."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"I conducted a great deal of research before coming in today. I was excited to see that Company ABC is expanding into the South American market. This expansion is an exceptional sign of growth and success and a good indicator that the new CEO has made impactful changes. I am thrilled to think that I could be an active member of the administration team in an organization with global reach."
Written by Rachelle Enns on January 8th, 2022
Manager Example
"I have thoroughly researched Company ABC and see that the team recently earned an industry innovation award for a new ABC Software rollout. Congratulations on this amazing achievement! As an industry insider, I know that this award came with stiff competition, which tells me that your team is incredibly dedicated and focused on industry disruption and highly targeted customer solutions. Learning about the successes that Company ABC has experienced in the past 18 months adds to my high level of enthusiasm to join this organization."
Written by Rachelle Enns on January 8th, 2022
Sales Example
"It's been my desire to join a high-growth startup for some time, so I was sure to perform detailed research on Company ABC before applying to this role. It seems this organization has crafted a healthy workplace culture centred around industry achievement, continued growth, and professional accountability. The energy here is contagious, and I am excited for the opportunity to learn more."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"I know that Company ABC is the industry leader, both in new product rollouts as well as excellence in employee training. I appreciate that the organization is dedicated to educating, training, and promoting team members from the inside. I read that your average full-time employee tenure is more than six years. That longevity is nearly unheard of in the retail sector and a quality that I value in my next employer."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"In my research, I found that this school is a state leader in student test scores. I have also heard that this school was voted the 'best place to work' within the district. The focus placed on nurturing students both academically and in personal growth is impressive. I was pleased to read the school's robust diversity, equity, and inclusivity plan since I am an active DEI advocate. I also appreciate that this school has numerous, highly active student-led groups focused on social issues; another passion I bring as an educator."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"I have researched many marketing agencies in our city and greatly appreciate Agency ABC's stand-out dedication to bringing affordable tech marketing solutions to small and medium business owners. As a marketing professional, I believe that great marketing can be accessible to all companies, regardless of size or budget. In addition to this alignment, I have spoken to a couple of your current employees, and they mention that the culture here is top-notch, a factor that is incredibly important to me as I look for my next opportunity."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"Your company values itself on having a strong culture and providing outstanding service to customers and treating each other and your customers the way you want to be treated.
Your company also has a deep commitment to serving communities which I think is awesome!"
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Great work! You bring a lot of enthusiasm for your answer. If you have details on their core values or mission statement, it would be a nice touch to add these into your response.
14. Why are you looking for a new job?
The Goal
As much as a hiring authority understands the desire to seek new work, the question around your personal or professional motivation remains. The interviewer wants to understand the circumstances that sparked the desire to leave your current or most recent position. The goal of your response is to assure the interviewer that this role, and the company, will meet your needs in the long term rather than be a band-aid for any dissatisfaction you feel around your current job.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid being too vague by responding like, 'My current position is no longer a fit.' You'll also want to avoid all negative talk such as, 'My current company has a toxic work environment, and my boss is awful.' Another important approach to avoid is the typical answer that most candidates give, such as, 'I am looking for a new job because I need to feel more challenged.' Be honest about your current situation, but be careful not to overshare or speak negatively about your current position. It is best to focus primarily on your future wish list versus dwell on what is going wrong in your current job.
Written by Rachelle Enns on January 8th, 2022
Pro Tip
If you aren't sure how to approach this question, consider that some of the most common reasons for leaving a job include:
- Misalignment of values
- Company restructuring, merger, or acquisition
- Lack of growth opportunities or little engagement from leadership
- Underutilization of your top skills
- Relocation of your family or the company's office
- Desire to explore a new industry
Be honest about your current situation, but be careful not to overshare or speak negatively about your current employer. It is best to focus primarily on your future wishes vs. dwelling on what is going wrong or what went awry.
Written by Rachelle Enns on January 8th, 2022
How to Answer
Clearly outline how this new opportunity aligns with your professional goals. Make a connection between your desires and how the hiring company will benefit from hiring you.
If you are employed and looking for a new opportunity, the hiring authority will want to know how their job differs from the one you are looking to exit.
- First, set up the situation and mention the challenges you faced/currently face.
- Then, outline the positive actions you took/have taken to overcome these challenges.
- Next, highlight the transferable skills you have developed despite the situation.
- Last, Discuss the benefits of these transferable skills and provide measurable examples of how these skills will ensure your success in this new role.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"I currently work for a small family-run organization with minimal opportunities for career growth. The owners' son holds the position I would like to secure next, showing that I have reached my peak with the organization. I am very thankful for everything my current employer has offered me the past four years, including continued education in business development and customer care. If hired, I believe your organization will benefit from this knowledge and experience. I am ready to grow in my career and generate great successes for Company ABC."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"My current company recently closed its doors. It was a small family-run business, and the owner wanted to retire, so he decided to sell the business. The new owners merged the company into their existing operations, which meant my colleagues and I were laid off. Despite the unexpected change, I find myself excited for the opportunity to grow my career. I am ready to progress with an organization like Company ABC where I can lend my expertise in office support tasks and record-keeping."
Written by Rachelle Enns on January 8th, 2022
Manager Example
"My company went through a merger last quarter. Since the structural change, the production quality has declined significantly, and my customers are dissatisfied. There is no plan for improvement. My biggest desire is to feel pride in the products and services that I represent, so I have decided to start looking for a fresh opportunity with an organization like Company ABC that emphasizes quality and genuine customer care."
Written by Rachelle Enns on January 8th, 2022
Sales Example
"Taking my most recent job was a misstep. While I was excited to be headhunted to join the start-up, the framework, leadership, and business plan described to me do not match the reality. I have remained in the role for one year, doing everything I can to influence change. However, it is time to move forward. I am approaching my next move with more care, ensuring that I make a fully informed decision. After thoroughly reading through Company ABC's job description and performing due diligence, I am confident that the product, customer base, and work environment is a strong match."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"I recently graduated with my business degree. While attending school, I worked as a supervisor on evenings and weekends at a local pub. Now, I am ready to leave my job in hospitality and move into a retail sales management role. If chosen for this role with Company ABC, I will diligently apply my customer service expertise to ensure the store's sales goals are exceeded every month."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"I am seeking a new teaching opportunity with a school closer to my home. Now that my kids are out of elementary school, I can take a new position without the conflict of being assigned to their school. Teaching at School ABC has been a dream for a long time, and the timing is finally right. If chosen for this opportunity, I will bring the same passion and care that I have with School XYZ over the past ten years."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"I have outgrown my current role of marketing coordinator, and since my agency is a boutique firm, any opportunity for advancement is still a few years away. Last month, I began searching for opportunities within larger advertising agencies, and luckily, I was alerted to your job posting. I look forward to learning more about this opportunity and showing your team how my skills in prospect research and developing marketing proposals will benefit Agency ABC should I be hired."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"I am grateful for everything that I have learned in my current position. I am looking for a new job because I have been in my current position for more than three years, and I think it is time for something new. With my education and previous work experience, I think that Four Seasons would be a great fit for the experience and challenge I am looking for."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Because three years doesn't seem too long in most employers' eyes, I would refrain from using this as a baseline. You will want to discuss if you are not able to move up into the next position. I have provided a response below.
"I am grateful for everything that I have learned in my current position. I am looking for a new job because I have been in my role for three years and, despite asking for growth, there is no opportunity for movement at this time. With my education and previous work experience, I think that Four Seasons would be an excellent fit for the experience that I bring and the challenges that I crave."
15. Describe your leadership skills.
The Goal
The interviewer wants to know which skills make you a stand-out leader. They also want to see that you bring a passion for leadership. The goal of your response is to highlight the skills that showcase your ability and desire to be a positive person of influence in the workplace.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid overlooking the importance of possessing leadership skills. Even if you are not applying for a formal leadership position, it's still an expectation that you act like a leader in the workplace. Regardless of your job title, be prepared to discuss the skills that showcase your ability to be a role model for others.
Written by Rachelle Enns on January 8th, 2022
Pro Tip
Author and speaker Simon Sinek says: 'Leading is not the same as being the leader. Being the leader means you hold the highest rank, either by earning it, good fortune, or navigating internal politics. Leading, however, means that others willingly follow you--not because they have to, not because they are paid to, but because they want to.'
With this definition of leadership in mind, take some time to think about how you influence others because you want to, not because you have to. Perhaps you are skilled at motivating and encouraging others, or maybe you are a person with a lot of creativity whom others want to learn from. Maybe your leadership superpower is empathy or even decisiveness.
Written by Rachelle Enns on January 8th, 2022
How to Answer
Go to your interview prepared with examples of when you have been a proactive leader. If this is an entry-level role without a leadership component, the interviewer will still want to see that you can take the initiative when there is an opportunity.
If you're having a hard time thinking of which leadership skills you possess, consider this list of skills and qualities:
- Accountability
- Active Listening
- Creativity
- Critical Thinking
- Decisiveness
- Delegation
- Emotional Intelligence
- Empathy
- Integrity
- Motivational
- Patient
- Positivity
Choose 2-3 leadership skills that describe you best, and be prepared to give an example of these qualities in action.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"I have an open, enthusiastic style of leadership. A leader should want to nurture others to their fullest potential, something I have enjoyed most of my career. I strive to be an example for others to follow and help guide people to better themselves and improve their career trajectory. By emulating these leadership qualities, I have found that my teammates aren't afraid to bring me their questions or most significant challenges. They know I am here to help them and am always willing to collaborate to find a solution."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"As a Director of Account Administration, I live by the open-door leadership model. I remember how hard things could be when I started my career. Remembering the challenge, I give our account administrators space and freedom to complete their work while always leaving the conversation open for brainstorming, giving guidance, and providing advice. I genuinely want to see my team members grow and succeed."
Written by Rachelle Enns on January 8th, 2022
Manager Example
"My leadership style can be described as creative, open, and encouraging. For instance, I strive to do what I can to foster an environment conducive to my team members' learning and growth. I find that by leading this way, I retain staff much longer, and productivity increases."
Written by Rachelle Enns on January 8th, 2022
Sales Example
"In previous performance reviews, my leadership style has been described as attentive, open, and confident. I listen to my team members and give them the room to perform their jobs well. For example, when one of my team members is not hitting their quota, I will step in and begin coaching. I want to believe they are capable of their job unless they show me otherwise. This leadership approach has worked well with my team, and as a result, we are the top sales team in our region."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"When it comes to leadership, I think of myself as a coach. My role is to help the retail sales reps flourish. Each team member has unique strengths and weaknesses that I help them identify and then improve. Every team member learns differently, so I try to understand their needs, what motivates them, and how they like to learn."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"My most vital leadership skills include empathy, creativity, and adaptability. These skills are beneficial for me as a teacher since they help me to see each student as a unique individual while introducing new and creative ways to draw out the natural strengths in each of my students. Since my first year as an educator, I have participated in a local student/teacher mentorship program. This program has helped me hone my leadership skills while adapting to a wide variety of student needs."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"I strive to do the right thing and hope that others will follow my example. Although I have yet to work in an official leadership position, I feel that my commitment to adaptability and innovation has made a positive impact on the team members around me."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"I feel I have an open and enthusiastic style of leadership. To me, a leader wants to nurture others to their fullest potential, and it is something I have enjoyed since childhood. I love to be an example to follow and help guide others to bettering themselves and their careers. I've found that my teammates aren't afraid to bring me their questions or mess-ups, since they aren't afraid of repercussions, but rather know we will collaborate to figure it out and learn from it together."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This answer and shows what type of leadership style you prefer, but doesn't quite address your leadership skills. I would suggest giving examples of some leadership roles you have had and the skills you gained. If you mention a skill you've used since childhood (a bold statement and one that is overused) then back it up with facts.
"I am an open and enthusiastic leader. I strive to be a leader who nurtures others to their fullest potential. This trait is one I have carried since childhood when I would spend my time teaching the neighborhood kids how to improve their reading skills! I consider myself a positive example for others, helping to guide them to better career moves and further successes. My teammates aren't afraid to bring their mistakes to me, knowing I will collaborate with them to learn together."
16. Would you be willing to work over 40 hours a week?
The Goal
It's common for hiring companies to ask about your preferred work hours. The interviewer wants to know what kind of commitment they can gain from you if hired to join their team. The goal of your response is to express that you are a reliable and dedicated individual. You also want to show that you can finish your tasks in a reasonable amount of time.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid giving a closed-ended answer like, 'No, I cannot work more than 40 hours per week.' If it turns out the hiring company's schedule expectations won't work for you, think about what you CAN offer and see if you can come to a compromise. Also, avoid sounding like a workaholic. Responsible employers do not want to hear that you work 12 hours, seven days a week since they know this can be a quick route to burnout.
Written by Rachelle Enns on January 8th, 2022
Pro Tip
Before answering scheduling questions, it's essential to be clear on the interviewer's expectations. In many states, provinces, and regions, an employer cannot demand that an employee work more than 44 hours per week. Be sure to know your rights as an employee before answering questions about hours and scheduling commitments.
Also, be clear about what kind of commitment you can give your new employer. If the company needs you physically in your office by 7:30 am until 6:00 pm Monday to Friday, and your personal life doesn't allow for that, it's much better to discuss these factors in detail before committing to a schedule that won't work for you.
Written by Rachelle Enns on January 8th, 2022
How to Answer
When you respond, express that you are a reliable and hard worker. Show the interviewer that you are capable of proper time management, ensuring you complete your tasks every week within an appropriate amount of time. You can then express that you have the flexibility for situations that require your time over and above the typical work week.
If you haven't had a chance to clarify the hiring company's scheduling needs, now would be the perfect time to ask. Consider asking what the scheduling expectations are for the position. If the employer expects you to work 12 hour days, it would be vital to know that before you respond with, 'Absolutely! No problem!' You want to be sure that you can meet their expectations.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"I am available for full-time work, which is preferably 8-5 Monday to Friday. I am happy to be a team player and work some overtime, as required. Will these hours meet your expectations?"
Written by Rachelle Enns on January 8th, 2022
Admin Example
"I am excellent with task and time management, allowing me to complete my assignments within a 40-hour workweek typically. If overtime is required at times, I am happy to accommodate. My only restriction is Wednesday nights as I have an evening course to attend for the next 12 weeks."
Written by Rachelle Enns on January 8th, 2022
Manager Example
"I am willing to work overtime as needed; however, I would like to know if overtime work is an expectation. Could you share more with me detail in regards to the schedule and hours expectations for this role?"
Written by Rachelle Enns on January 8th, 2022
Sales Example
"I wish to retain my current schedule as much as possible, which is Monday through Friday from 8:00-5:00. I understand that, with sales-based roles, there will be times when I need to put in more hours to close a deal or meet a quota. I intend to exceed my goals, and if putting in additional hours is what's needed, I'm 100% committed."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"I value a healthy balance between work and my personal life; however, I anticipate working over 40 hours per week at times, especially around the holidays. Could you share with me the expectations for this role?"
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"As a teacher, I often work overtime. While the school day may be from 7:45 to 3:15, I take my laptop and marking home with me on nights and weekends. I am currently a soccer coach, so I am no stranger to long days and nights. I fully dedicate myself to my job and students."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"In a salaried role such as this, I expect to commit more than a typical 40-hour workweek. I will dedicate more time to the team as needed while preserving a healthy balance. Are there specific instances of overtime that I should be aware of?"
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"Yes, I would be willing to work over 40 hours as well as weekends if needed to work on a project. I am currently working over 40 hours when there is an urgent task or project that needed to be done."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Great! You sound very accommodating and willing to go the extra mile for your employer.
17. Tell me about your education.
The Goal
Hiring companies commonly ask this question of recent graduates. The interviewer wants to know how your education or training has prepared you to succeed in the job. The goal of your response is to highlight your education and training. Then, make a connection between the knowledge you gained and how you will apply that knowledge to succeed in the role.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
There are many ways to gain education, so avoid underestimating the training you've received by stating that you don't have any education to discuss. Whether it be formal (college, university courses, or career training modules) or informal education (self-learning, self-guided courses), the hiring company wants assurance that you have the training or knowledge required to do the job successfully.
Written by Rachelle Enns on January 8th, 2022
Pro Tip
If you do not have a formal post-secondary education, that is okay! Self-learning is education, too. Perhaps you recently gained skills through an online course or masterclass that will help you perform very well in this new role. If that's the case, be proud of your accomplishment and be prepared to talk about how this training will ensure your competency and success.
Written by Rachelle Enns on January 8th, 2022
How to Answer
Whether or not the hiring company requires a certain education level, it's essential to show the interviewer that you have the necessary knowledge to do the job correctly. When outlining your training, be sure to discuss the learning opportunities and experiences most relevant to the position. You will also want to highlight any particular involvement, awards, or accolades you received along the way.
If you attended post-secondary studies, you likely learned core skills transferable to any career path. For instance, if you worked on group projects in school, you could share how your education improved your ability to collaborate in challenging environments. In addition to the core knowledge gained from your diploma, certificate, or degree, think about the soft skills that you have earned:
- Time Management
- Creative Thinking
- Proposal Writing
- Public Speaking
- Presentation Building
- Independent Learning
- Academic Research
- Self-Motivation
Confidently discuss what you learned and highlight how you will apply the knowledge to benefit the hiring company.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"I graduated from USD with my Bachelor of Science, major in computer science in 2007. I received various scholarships due to my strong grades, and I was on the Dean's List for three out of four years. My best grades were in algorithms courses, and I did very well with learning complex concepts. My education helped build a strong foundation and professional discipline, allowing me to continue to develop in-demand skills while working for the fastest-growing tech companies in the world."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"My post-secondary education was in communications and journalism. The courses in this program helped me to develop stronger business relationships through professional correspondence. I also learned persuasive writing skills, which have proven to be incredibly helpful when editing client proposals."
Written by Rachelle Enns on January 8th, 2022
Manager Example
"I received my Master's in Computer Engineering and Computer Science in 2009. Before that, my undergraduate degree was in computer science. These valuable educational experiences helped me build my career in an in-demand and competitive industry. One area where I particularly flourished was in Computer Science Project Management, making me well-suited for leadership roles where I oversee developers and engineers."
Written by Rachelle Enns on January 8th, 2022
Sales Example
"I have a Bachelor of Arts in English and a minor in Spanish from UBC. I graduated with a 3.8 GPA, which I am very proud to have earned. I worked full-time while going to school, so I learned a lot about time management and discovered that I work best under some degree of pressure. The skills that I learned during university have helped me grow my career quickly. I have above-average communication skills, and since graduating, I have continued to refine many competencies. This continued education includes learning the art of negotiation and building my confidence in public speaking. I look forward to bringing my knowledge and professional skills to your company and complimenting your incredible team."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"I have my associate's degree in fashion merchandising and a bachelor's degree in media and communications. I received a scholarship for my excellent grades, and I was involved in various student body groups. My fashion merchandising knowledge helps me in my current job, as I plan a store's displays, assist with curating collections, and develop social media campaigns. My training in media and communications helps me to build better connections online and in person. Whether working alongside a customer, our seasonal buyers, or going to a local fashion event, I can fit in easily and contribute to critical goals by utilizing the knowledge that I gained from my formal post-secondary education."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"In 2011, I completed my Bachelor of Education degree with a minor in kinesiology. I graduated from UofS with honors and made the Dean's List for three years. During university, I played competitive sports and was the volleyball team captain in my final year. Currently, I am entertaining the idea of furthering my education to include a Master of Education, which I can complete online through Yorkville University. As a teacher, I value continuous learning and want to ensure that I set an exceptional example to the high school students that I teach."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"I earned my business degree with a major in economics from UW, where I also took part in their international exchange program. This exchange took me to Singapore for 12 weeks, which was an incredible experience. I even learned how to speak a little bit of Malay and Mandarin Chinese. So, while I focused my education on macroeconomics and the global trading system, I also gained valuable soft skills in culture and communication. Additional soft skills that I gained, which will certainly help me in this new role, are time management, cross-collaboration, and how to be intrinsically motivated."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"I graduated with an associate degree in electrical installations, from South Texas College. During school, I was involved in 2 volunteer programs that helped with the building of homes for low-income individuals or people that had lost their home due to natural disasters. I provided the knowledge from school and worked on the electrical side of the house."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This is a nice overview of your education and the ways in which you were able to use this knowledge to help others.
18. Tell me about a time when you disagreed with your boss.
The Goal
The interviewer wants to know more about how you handle conflict between yourself and someone you report to. The goal of your response is to highlight your strong communication abilities in the face of conflict. Show the interviewer that you can face a challenging situation such as disagreeing with your boss, and handle the situation with respectful professionalism.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid giving a general response like, 'If I disagree with my boss, I'll have a one-on-one conversation with them to sort out the issue.' Although this shows your willingness to address the disagreement, a vague answer like this fails to showcase your behavior, problem-solving, and critical-thinking skills. Instead, be prepared to give an actual story example of when you faced this type of situation.
Written by Rachelle Enns on January 8th, 2022
Pro Tip
When asked a 'Tell me about a time when...' question, it's important to remember that the interviewer is looking for a specific story-based example that highlights your behavior in challenging situations. Using the STAR interview method (an acronym for Situation, Task, Action, Result), you can more easily form a story-based response.
Written by Rachelle Enns on January 8th, 2022
How to Answer
Finding common ground with your boss, despite disagreeing with them, shows the interviewer that your desire to collaborate is stronger than your need to be correct. Overcoming disagreements with your boss also highlights your ability to problem-solve while facing a difference of opinion.
Even though you may have a great relationship with your employer, there may be times where you don't see eye to eye. Think of a conflict or disagreement you had with your boss where you responded well and resolved the dispute.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"(Situation) A few months ago, the opportunity of administrative lead opened up in a different department. (Task) My boss and I disagreed about whether my assistant was right for promotion. I knew that I needed to support my recommendation for her promotion factually. (Action) He believed that she should remain in her current role, and I also knew she wasn't quite ready; however, I knew that we'd lose a valuable team member if she weren't given a new opportunity soon. I made a 30-day growth plan for her, along with milestones and regular check-ins. (Result) After the 30 days, my boss and I agreed to promote her since she responded very well to the additional coaching and met promotion requirements."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"(Situation) My previous boss wanted to have a large hand in our social media marketing despite his lack of understanding of how it worked. He wanted to add complicated pricing and photo collages. (Task) As an experienced designer, I felt that a simple teaser and call to action was enough. (Action) After much discussion, we compromised, and each did it our way for one week. We then collected the insights related to customer engagement on each. (Result)I was correct in my stance. After that, he allowed me to manage our social media independently."
Written by Rachelle Enns on January 8th, 2022
Manager Example
"(Situation) Some time ago, I had a boss that regularly forced overtime on employees at the last minute. (Task) I was the Assistant Manager at the time and could quickly see team morale sinking. (Action) I spoke with him at length about team morale. I approached the conversation with data and facts rather than emotion. (Result) He agreed to start giving the overtime notice sooner, making everyone's lives easier."
Written by Rachelle Enns on January 8th, 2022
Sales Example
"(Situation) Last year, my sales director and I disagreed on the pending termination of one of my sales employees. (Task) As a Sales Manager, my philosophy is to train and coach before terminating. (Action) I expressed my desire to spend additional time training this employee. I presented that it would be more expensive to replace this person than to re-train. The director and I agreed that we would move forward with termination if this person missed their targets for another 30 days. After coming to a middle ground, I created a plan to spend five additional hours per week with this individual for three weeks. (Result) Remarkably, his performance improved by over 40%! This sales rep is still with us and often lands on the company's 'Top 10' list for sales performance."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"(Situation) One situation that stands out was a disagreement with my boss at Company XYZ over the distribution of tasks among the two store shifts. (Task) I was the floor manager, and I could see that my night shift team was struggling to keep up with expectations. (Action) I asked my boss for a private meeting to discuss the situation. I provided examples of how the existing methods seemed to be hurting the night shift team morale. (Result) At first, my boss was not thrilled since the conversation questioned her team knowledge. However, after explaining how it impacted team morale, productivity, and ultimately my influence as a leader, she agreed to try my approach. In the end, we were able to disperse tasks evenly among day and night shifts while maximizing productivity and increasing store sales."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"(Situation) Last semester, my department lead and I did not see eye to eye on a curriculum change. (Task) I am the learning leader, and we collaborate regularly. I have worked carefully to develop a good rapport with her, so I needed to approach the discussion with diplomacy. (Action) In this situation, I created a short presentation with stats and facts to support my opinion. (Result) Although she did not agree with my points, I did learn that it's okay to disagree as long as the conversation remains respectful. As a result, we have become more innovative and thoughtful with the policies, curriculum, and lessons we implement."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"(Situation) In a previous role, my supervisor believed that the company did not need to invest time or money into growing an email distribution list. (Task) As a skilled marketing manager, I strongly disagreed. (Action) I approached the topic gingerly, used hard numbers from case studies, and tied them to business goals. By removing emotion from the equation and focusing strictly on data and analytics, I could lay my stance out in a way that would be hard to dispute or elicit an emotional response. (Result) Ultimately, my supervisor gave the green light for piloting the program, and it was a great success. I built an email list of over 10,000 contacts, and our conversion rate increased by nearly 25%."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"Although, I have great respect for my employer, sometimes we have disagreements on some issues.
For instance, We had an upcoming project for that we needed to finalize our team for a satellite site, my boss recommended hiring a new experienced team for this project and I opposed this idea for the following reasons
1. it's been difficult to manage a new team remotely
2. The working area of a satellite office is too small so the new team might not comfortable working as compared to our current staff
3. Project required a fast-paced environment and new staff required more time to adjust and I had a feeling that the project might not be completed in a timely manner.
My boss listened to all my suggestions and fears with a great deal of passion and agreed with my recommendation.
In this tensed meeting, I was so calm and relaxed and presented my point of view
In a presentable way."
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Disagreements in the workplace are bound to happen on occasion, and you do a great job of normalizing this experience and sharing how you presented your view and navigated the best path forward. Good work!
19. What is your greatest achievement so far?
The Goal
The interviewer wants to know which career-related accomplishment you are most proud of so far. The goal of your response is to talk about your proudest career moment while describing the skills, qualities, characteristics, and action steps that helped you to achieve that goal. Your answer should clearly show how your recent achievements indicate your future success with the hiring company.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid giving a not career-related response such as, 'My greatest achievement so far has been marrying the woman of my dreams.' Although it may sound heartwarming, this type of personal response tells the interviewer very little about your work ethic and career goals. Instead, speak about an achievement that connects to your career success and tells the interviewer more about why they should hire you.
Written by Rachelle Enns on January 8th, 2022
Pro Tip
Before your interview, make a comprehensive list of your most recent career achievements, preferably within the last couple of years. Perhaps you recently received an award or accolade for your stand-out performance. Maybe your research was published, you just earned a raving performance review, or you exceeded a sales goal last month by 500%.
Written by Rachelle Enns on January 8th, 2022
How to Answer
Whether the interviewer asks for a professional example or not, choose to discuss one work-related victory that has positively impacted you, your team, and your employer. Whatever achievement you choose to highlight, be sure to express the actions you took to earn the win. The interviewer should connect your most significant accomplishment to the successes you might bring to their organization should they hire you.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"My most significant career achievement was being the youngest person ever awarded a sales management position at my current company. For 16 months, I often stayed late to make additional sales calls and would go on-site to dormant accounts one to two days per week. I worked very hard for that promotion, and my dedication paid off. Now, I am eager to earn similar accomplishments in this role with Company ABC."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"My most significant achievement so far is graduating from university top of my class while working full time. Some days, I would put in 18 hours of commitment between work and school to ensure my success. I am very proud of that achievement, and the situation taught me a great deal about accountability, time-blocking, and prioritization which are all qualities that will benefit Company ABC when I join the team."
Written by Rachelle Enns on January 8th, 2022
Manager Example
"My greatest achievement was winning the North American Top Manager award three years in a row. The award is nomination-based, with the final decision based on staff retention rates, production rates, and tenure. Winning this award was a great confirmation that my dedication to my company and my team is well-balanced. I am eager to continue my success as a top contributor for Company ABC."
Written by Rachelle Enns on January 8th, 2022
Sales Example
"At Company XYZ, I earned the fastest promotion to sales manager in the organization's history. I received this promotion after exceeding my sales goals by 100 - 125% to goal for two quarters in a row. I was proud of myself for earning this recognition, and I also received verbal accolades from the VP of Sales in front of the entire company at our annual sales conference. That moment was extraordinary and highly rewarding. As you can see, my dedication and drive will benefit Company ABC, should you choose to bring me onto your team."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"My greatest accomplishment is last year's promotion to the department manager. I began working for Company XYZ in a sales role three years ago. Now, I manage the third-largest department in the store. I attribute this success to my willingness to work overtime and my mentorship-based staff training and development approach. I see that Company ABC is looking for an achiever who understands servant leadership, two areas in which I excel."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"Last year, my school district was doing a referendum and proposed cutting funding to the elementary Spanish program. My students' parents rallied and fundraised to ensure that the Spanish department remained intact and fully funded. It made me feel exceptional that my students and their families loved the program so much that they would show their support in such a generous way. I look forward to building strong relationships like this with School ABC should I be chosen for this opportunity."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"I would say my greatest achievement is the highly successful marketing campaign that I led for Agency XYZ's largest client. I have helped launch compelling, revenue-generating campaigns; however, this particular campaign's results were off the charts. I included some of the marketing results in my portfolio if you would like to take a look. I am proud of this accomplishment and am ready to generate new notable successes with Agency ABC."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"My greatest achievement was earning my bachelor's degree. I had to overcome many challenges and obstacles, such as retaking a couple of classes. However, by studying hard and being dedicated, I still managed to achieve my goal."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It's so great that you were able to achieve your goal of completing your Bachelor's degree. To strengthen your answer, be sure to dive into the details of how you made this happen (ie: what challenges you faced and the action steps you took to overcome).
20. Tell me about yourself.
The Goal
Hiring authorities commonly use this question as an icebreaker to start the interview. The way you answer this question can help determine the flow of your discussion or even the direction your interviewer takes with subsequent interview questions. The goal of your response is to give the interviewer a glimpse into who you are as it relates to the job opportunity. You also want to spotlight the factors that make you the best candidate for the role.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid giving overly personal statements. When you respond, you can add a splash of personal information; however, choose something like, 'I love to read science fiction books,' vs. 'I was recently diagnosed with...'
Also, avoid discussing factors unrelated to your career, like where you were born or your relationship status. Instead, keep your answer as work-relevant as possible. You can discuss competitive sports, educational achievements, or volunteer work if you are new to your career.
Written by Rachelle Enns on January 8th, 2022
Pro Tip
An interviewer may not always ask, 'Tell me about yourself' using this exact wording. Other ways your interviewer may ask this question:
- Tell me about your career journey.
- Talk to me about your career.
- Walk me through your professional background.
Be prepared to encounter multiple variations of this common interview question.
Written by Rachelle Enns on January 8th, 2022
How to Answer
Many interviews begin with the question, 'Tell me about yourself.' This question can turn any well-prepared candidate inside out because it's open-ended. You might wonder where to begin and where to end! The 'Past, Present, Future' framework is beneficial for forming an answer to this common interview question.
1) Past: Provide a brief overview of your career journey.
2) Present: Discuss your current career situation as it relates to the job opportunity.
3) Future: Talk about your career aspirations and how this future opportunity fits.
When you frame your response using the Past, Present, Future method, it helps you keep your thoughts on track, allowing you to deliver a well-organized answer with impact. If it feels more natural, you can also frame your answer as Present, Past, Future.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"(Past) I have worked as a patient care coordinator for over five years, consulting with patients and determining their needs. I have always enjoyed delivering patient care with compassion and empathy. (Present) Currently, I work for a private functional medicine clinic developing care plans and coordinating patient-care services. This role helped me expand my program development knowledge while meeting unique patient needs. (Future) Now, I am looking to broaden my experience to include actively educating patients and working with an established care team to evaluate interventions. Your organizations' focus on care plans is one reason why I was thrilled to apply for this career opportunity."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"(Past) I have worked as an administrative assistant for four years, primarily working in the automotive industry. I have always enjoyed greeting new customers, being helpful on the phone, and helping the sales team to keep their paperwork organized. (Present) Currently, I work for the BMW dealership in the south of the city, where I manage the front desk in the showroom. This role has helped me learn more about the auto industry, how to approach high-end buyers, and how to keep myself organized in a bustling and open environment. (Future) I plan to grow my career and learn more about sales. Your sales assistant position seems like the next best fit in my career, and it would be an honor to grow my knowledge with your dealership."
Written by Rachelle Enns on January 8th, 2022
Manager Example
"(Past) My background is in the hospitality industry. I spent many years as a customer service manager, where I hired and trained service staff and resolved customer complaints. (Present) Most recently, I left my job as the service desk manager at Hotel ABC, where I was responsible for a team of fifteen, including front desk agents and room service attendants. After two years with Hotel ABC, I realized that my skills and interests are best suited for the fast pace of the restaurant sector. (Future) After realizing my true passion is within restaurant environments, I set up job alerts for roles such as your restaurant service manager position. I've dined with your restaurant group many times before and jumped at the chance to apply."
Written by Rachelle Enns on January 8th, 2022
Sales Example
"(Past) I have worked in the consumer product industry for over fifteen years, focused on key accounts and business development within commerce and e-commerce environments. (Present) Right now, I work as the VP of Business Development for a large toy manufacturer. My primary responsibilities include initiating and setting up meetings to sell multi-million-dollar contracts to large-size retailers and big-box stores. (Future) Over the past few months, I've discovered my excitement for the SaaS and Fintech industries, which is where I see a significant amount of opportunity. I wish to expand my business development experiences across sectors, which is why I am interested in growing my career with your company."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"(Past) I recently completed high school, where I was valedictorian thanks to my high grades and dedication to the Students' Association. (Present) Currently, I am seeking out an opportunity to strengthen my leadership skills and learn more about the business and retail industry before selecting my post-secondary educational path. (Future) I am eager to start my career on the right foot, and I believe that this part-time seasonal retail sales opportunity will help to guide and shape me for the future."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"(Past) Initially, I pursued a Bachelor of Arts degree in Psychology, where I became fascinated with children's mental health, specifically the rise of anxiety, depression, and ADHD. Upon graduation, I interned at a school for children with behavioral concerns. The internship sparked my interest in education, so I returned to obtain my education degree. (Present) I have gained considerable confidence in my knowledge of children's mental health, emotions, and behaviors. Now, I am also highly equipped to begin my teaching career. (Future) I plan to grow my career, specifically in outreach-based schools. I understand that your school focuses on launching outreach programs for families in this community. Your mission aligns perfectly with my core passions, and it would be an honor to grow my teaching career with this esteemed organization."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"(Past) I am thrilled to have had the privilege to raise my children for the past ten years. Although being a stay-at-home parent took me out of the traditional workforce, I kept myself busy and relevant in many ways. (Present) Currently, I volunteer on the Parent-Teacher Association, where I facilitate healthy relationships between parents, teachers, and schools. This work includes building online engagement for the school and putting together fundraising campaigns. As my kids get older and more independent, I find myself seeking more. (Future) I have developed exceptional skills in social media management, creating compelling campaigns, and learning the art of persuasion. These skills align very well with the qualities your agency seeks for this marketing assistant opportunity. I am ready to step into the next phase of my career and would be happy to apply these skills with your agency."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"I am a dedicated and hardworking person who enjoys learning new things each day about myself and the things around me. I enjoy finding solutions and fixes to problems when I can but not in a way that can become obsessive. I have my Bachelor's degree in Psychology and my Master's in Criminal Justice, so I consider myself equal parts analytical and empathetic."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This summary is wonderful! You show balance in your approach to work.
21. Are you willing to travel for work?
The Goal
Depending on the role you're interviewing for, the hiring company may require you to travel for work. The interviewer wants to know your thoughts on work-related travel and how much travel you are comfortable performing. The goal of your response is to express that you understand any travel requirements for the role and that you can be relied on to meet these needs.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid giving a basic yes or no response. Saying, 'Yes, I am willing to travel for work,' is too vague to help the interviewer accomplish their goal of gauging your availability and flexibility. Saying 'No, I cannot travel for work' sounds inflexible and will quickly close the conversation between you and the interviewer.
- Instead of giving a flat yes, try offering a measurable answer such as, 'Yes, I am willing to travel for work up to 15% of the time.'
Instead of giving a flat no, try saying something like, 'My overnight travel availability is limited; however, I am happy to be as flexible as possible with some notice.'
Written by Rachelle Enns on January 8th, 2022
Pro Tip
If you aren't entirely clear on the travel expectations for the role, it is okay to ask questions. The number of expected overnights and the overall travel schedule are essential factors for you to know before accepting a job offer. Most jobs that include overnight travel require 50% or less time away from home. If the position in question requires more than 50% travel time, be sure to consider if this expectation works with your personal life.
Written by Rachelle Enns on January 8th, 2022
How to Answer
If overnight travel is an expectation in your current role, answer by expressing the amount of travel you currently perform and the amount of travel you are comfortable performing in your next opportunity. When you respond, consider providing a percentage or number of days. For instance, 'I currently travel 30% of the time and am comfortable with this level of travel in my next opportunity.' Or, 'I am comfortable with overnight travel up to 10 business days per month.'
Written by Rachelle Enns on January 8th, 2022
Answer Example
"I understand that regular travel is not a requirement of this role; however, I am certainly willing to travel up to 20% of the time for trade shows, conferences, or client appointments as needed. Could you share with me a bit more about any travel requirements for this position?"
Written by Rachelle Enns on January 8th, 2022
Admin Example
"Travel requirements are new to me, but I am certainly happy to accommodate the travel needs for this position. Could you share with me how much travel is involved in this position?"
Written by Rachelle Enns on January 8th, 2022
Manager Example
"In my current position, I travel approximately six overnights per month, which is a comfortable pace for me. I am willing to discuss your travel schedule further and come up with a solution that works well for the company and my family responsibilities."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"Much of what I do as a marketing director can be done from remote work situations. For that reason, in my previous roles, I have not traveled more than 10-20% of the time. With that said, I am happy to discuss your travel requirements and accommodate the needs of this position."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"Traveling for work is something that has always interested me. Could you share more details with me regarding the travel opportunities in this position?"
Written by Rachelle Enns on January 8th, 2022
Sales Example
"As a sales professional, I am accustomed to a great deal of travel. Currently, I spend half of my month on the road for overnight trips. Your job posting mentioned 40% travel time. I'd like to know more about your travel requirements and the preferred schedule."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"As an educator, travel is not something that I have truly considered; however, I am not opposed to the idea! If you could share more details of potential travel requirements for this position, I would appreciate that very much."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"Could you please describe to me the length of, and types of, work-related travel that you are thinking about?"
Written by an Anonymous User
Our Professional Interview Coach
Kristine Knutter Reviewed the Above Answer
Great answer! The interviewer will be pleased to hear you are available to travel for work. If the job description does not mention travel, and you are asked this question, you may take the opportunity to ask questions to learn more about the travel requirements for the position. I made some adjustments to your response for conciseness and incorporated a question you could ask as well.
"Yes, I would definitely be willing to travel for work. Could you please share with me any travel requirements for this position?"
22. How did you hear about this position?
The Goal
Interviewers often ask this question to job applicants in a pre-screen phone or video interview. They want to know which talent attraction strategies are delivering the best results. They also want to see if you have a genuine interest in pursuing the role rather than simply applying because the job posting came up. The goal of your response is to tell the interviewer how you became aware of the open position while expressing your enthusiasm for the opportunity.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid sounding cavalier about the opportunity. For instance, saying, 'I've put in so many online job applications lately I can't even remember where I heard about this position!' will likely result in a job rejection.
Instead, you could say, 'I have been actively searching for suitable roles online using Indeed and LinkedIn. I believe it was Indeed that sent me the posting via email as a recommended job. I read the description, researched the company, and felt compelled to apply. I'm happy I did!'
Written by Rachelle Enns on January 8th, 2022
Pro Tip
If an employee of the hiring company referred you to the role, be sure to let the interviewer know. Hiring authorities often give preference to employee referrals since they are statistically a more successful hire.
Written by Rachelle Enns on January 8th, 2022
How to Answer
Start by explaining how you first heard about the job. The most common avenues for job discovery include:
- Employee referrals
- Online job boards
- Emails from job boards pushing out recommended job matches
- Searching on LinkedIn or other popular social media sites
- Visiting the company's careers page and browsing open jobs
- College job boards or alumni support services
Once you've identified how you heard about the job, briefly describe your enthusiasm for the role and the company.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"I learned about this role from Indeed when searching for internship opportunities. The keywords that I used were 'recent graduate' and 'business development.' I was thrilled to see this opportunity come up and am eager to learn more while showing you how my skills can be a strong match for this internship."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"The position details were sent to me by a former colleague who knew that I was looking for a role within the oil and energy industry. I believe she saw your job posting on an industry-specific job board and felt that my skills and experiences were a strong fit. I am thankful for the opportunity to meet with you today to learn more about how I can add value to Company ABC."
Written by Rachelle Enns on January 8th, 2022
Manager Example
"I was referred to this position by your Team Lead, John Doeadeer. He mentioned that Company ABC was searching externally for someone to fill this floor manager position, and he thought of me right away. I am glad he thought of me! The more I learn about this role and the organization, the more enthusiastic I feel about the opportunity."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"A recruiter from ABC Recruitment firm approached me regarding this role. After meeting with her and reviewing all of the details, I knew this position was a fantastic fit for me, which is when I chose to apply."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"When shopping in the mall last weekend, I noticed the 'Now Hiring' sign in the store window. I came by the next day and dropped my resume off with your assistant manager. Thank you for seeing me so quickly! I'm eager to learn more about the position and how I can contribute to your team."
Written by Rachelle Enns on January 8th, 2022
Sales Example
"I worked with one of Company ABC's clients on a major project a couple of months ago. The project manager recently mentioned that the organization was hiring a full-time sales manager. This PM knew that I was looking for career growth and a change. I am thrilled he thought of me for the role, and thank you for the opportunity to meet with you today."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"I applied to School ABC shortly after relocating to this city. The school is just a few blocks from my home! The location is convenient, and I have heard great things about this school after getting to know a few members of your teaching community."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"I learned about this role from LinkedIn while searching for full-time opportunities. I believe the keywords were recent graduate and healthcare management."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Fabulous! You are super-specific, which the hiring authority should appreciate.
23. Has a co-worker ever been mad at you?
The Goal
The interviewer would like to know more about how you communicate and interact with your co-workers. They also want to know that you can face conflict and resolve disagreements without causing them to escalate. The goal of your response is to show the interviewer that you are a poised professional who understands how to resolve workplace conflict and communicate with team members even if they are displeased with you.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Be honest with the interviewer, but avoid telling an extreme story-based example that raises red flags. For instance, talking about a time when you knowingly caused a conflict with a co-worker could make the interviewer wonder if you are the type of individual to create chaos in the workplace. Instead, talk about a time when you faced an upset co-worker and introduced a resolution by exercising emotional intelligence and strong interpersonal skills.
Written by Rachelle Enns on January 8th, 2022
Pro Tip
It's a good idea to approach situational interview questions like this one by telling a brief story from the recent past. Using the STAR method (Situation, Task, Action, Result), try organizing your story to ensure that you provide the interviewer with the right amount of information and detail to form a memorable story-based response.
Written by Rachelle Enns on January 8th, 2022
How to Answer
Discuss a time when there was a miscommunication. Talk about how you smoothed the situation out, and be sure to mention if your relationship with that co-worker ended up being harmonious in the end. Focus the bulk of your response on how you approached a solution rather than dwelling on the problem. Assure the interviewer that you are a well-equipped professional to handle conflict and promptly problem solve.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"Last week, I had a co-worker mad at me. This situation doesn't happen too often since I am easy to get along with, but we had a miscommunication around the work schedule. She was working off the old schedule, and I was working from the new one. She thought that I had not shown up for my shift when, in fact, it was my day off. We worked it out, and each apologized for the communication gap. Together, we asked our manager to put the schedule into a cloud-based program rather than in Word so that changes would appear in real-time, and nobody would be stuck with poor communication over the schedule again."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"Some time ago, I worked with an individual who was often upset with me for the speed at which I worked. I am a go-getter and a multi-tasker, and she felt that I was making her look bad since her pace was much slower. I assured her that it was just my personality and that my work speed did not reflect poorly on her. She was insecure about her performance, and it was not my responsibility to make her feel better about her work ethic, but I chose to remain a team player. I continued being my true self, and went about my business, often helping her when she fell behind in her work."
Written by Rachelle Enns on January 8th, 2022
Manager Example
"As a general manager, I have encountered times when employees are upset with me. These situations might occur when I change the schedule, cut hours back, or terminate those who need to be let go. However, I work hard to maintain harmonious relationships. I am friendly, easy-going, and I deliver clear expectations to my team members. Just last week, one of my team members needed to help a customer after hours, and they were upset with taking on the responsibility. The customer service rep came to me and argued about their schedule. I discussed the situation with her calmly and explained why the customer needed to be cared for at that time. The team member understood the issue and agreed to be available in the future if similar customer needs arose. I am actively communicative and respectful of my team members, and I find these traits to be critical in resolving workplace conflict."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"In our marketing department, we will come across disagreements on creative direction from time to time. These disagreements rarely amount to a full-blown conflict; however, they can happen when the stakes are high. Last year, upon approaching a significant deadline, I had a co-worker yell at me for not meeting a deadline. It turns out she had missed my email with the attached document that she needed. I stood up for myself and told her that she was not welcome to speak to me like that again. We eventually made up, but it took a few days for her to apologize for inappropriate office behavior. I believe in keeping the utmost professionalism in the workplace, and that includes remaining calm and respectful of others."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"Earlier in my retail career, I worked with a person who would blatantly steal sales and the attached commissions. It was a toxic work environment, and I was always on edge. I would often bring up concerns with my boss regarding this person's behavior, however, there was no resolution. I left that job when I realized that the environment was not where I wanted to shape my profession. It's important that I get along with my co-workers and feel comfortable in my workspace. I strive to contribute to that positive culture wherever I go."
Written by Rachelle Enns on January 8th, 2022
Sales Example
"Sales environments can often be stressful, which can create more opportunities for conflict than certain other industries or job types. I recently had a co-worker angry with me when they thought I was poaching their client. This colleague did not realize that I had already added the lead into their Salesforce funnel for them. We worked out the misunderstanding quickly, and I focused on building further trust with that individual."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"I have never experienced a full-blown conflict with a co-worker, however, my work has always been quite independent. If I experience conflict with a co-worker, I would want to mend the situation as soon as possible. It's essential to maintain a harmonious workplace environment, especially in the education sector."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"As a supervisor of a team, I have had to make some unpopular choices that may have caused people to be upset with me. It is my job as the leader to then discuss with the person why the decision I made makes the most sense for the department and the company as a whole."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It's wonderful that you are willing to sit down and discuss your choices after making decisions for the good of all. Do you have a specific example of a time when you dealt with this situation?
24. Have you ever been terminated from a job?
The Goal
Most interviewers will ask questions about your job movement, especially if your resume includes short-lived roles or jumping around between companies. The goal of your response, if you have ever been terminated from a role, is to explain the circumstances around your exit. If you were terminated with cause, show that you took responsibility for your mistakes and describe the lesson you learned from the situation.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid allowing emotion to get in the way of responding to this question diplomatically. Perhaps you were terminated, or your company closed their office and laid you off. Maybe you were blindsided by a wrongful dismissal. Whatever the reasoning, respond in a positive and future-focused tone. Most importantly, do not speak poorly about any employer or organization.
Written by Rachelle Enns on January 8th, 2022
Pro Tip
If you are currently unemployed, a skilled interviewer will have a variety of approaches to discover what happened in your last position. If you have unexplained gaps in your resume, these are some of the questions you can expect to encounter:
- Why did you leave your most recent job?
- Tell me why you left Company ABC.
- Why are you looking for a new job?
- Why did you leave your latest job without another one secured?
- Have you ever been terminated from a company?
- Why have you not provided a reference from your previous employer?
- Did you leave your most recent employer on good terms?
- Was your latest job separation voluntary or involuntary?
Depending on your interviewer's curiosity, you can expect follow-up questions. For this reason, it's always best to be truthful and well prepared to discuss your latest job leave without emotion getting in the way.
Written by Rachelle Enns on January 8th, 2022
How to Answer
Being let go from your position can feel very confusing, emotional, and it's often an event that's out of your control. If you have ever lost your job, be honest about the situation. When you respond, be diplomatic about the events surrounding your termination. Focus on what you learned from the situation and how it helped you grow as an individual.
If you have never experienced a job termination, you can briefly respond by saying that you have not been released from a job while still showing empathy. For instance, you could say, 'I have never been terminated, however, I understand that job loss is challenging for employees and employers alike.'
Written by Rachelle Enns on January 8th, 2022
Answer Example
"I experienced a termination once before. Earlier in my career, I was not as prompt as I am today. After coming to work late a couple of times, my boss lets me go. The situation was embarrassing, and it changed how I viewed my professional responsibility. Now, I am much more dedicated and have not been late for work in years."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"I have never been asked to leave a role, however, I have worked in temporary positions that were not a good fit. I understand what it is like to feel the insecurity of unemployment and always commit to delivering my finest work."
Written by Rachelle Enns on January 8th, 2022
Manager Example
"Earlier in my career, I was let go for not meeting my sales numbers. I could have used further training, but I could have taken more ownership of my performance. Today, as a manager, I have terminated about six employees. Terminations are always tough conversations to have, but because I experienced a firing in the past, I can approach the situation in an empathetic way."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"Luckily, I have never experienced a termination. If I am not performing up to my employer's standards, I would appreciate an open and transparent conversation so that I have the opportunity to adjust my approach and deliver better work."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"Although it was not a termination, I did lose my job when Company XYZ merged with another retailer. I hoped to have kept my job through the acquisition, but I did not receive preference because I was only a part-time associate. Since then, I have grown to appreciate companies that offer employment stability."
Written by Rachelle Enns on January 8th, 2022
Sales Example
"I was terminated from my most recent position due to missing my sales target for three months in a row. I did everything in my power to meet my numbers, but unfortunately, it was not enough. Since then, I have taken two sales-related courses through the Dale Carnegie program. I have my confidence back, along with some great new techniques in my sales arsenal."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"I have never been terminated or even written up for poor performance. My reputation as an educator is critical to me, and I strive to excel every day."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"Unfortunately, I was let go in March due to the pandemic it has been tough but I take pride and comfort in knowing it's the only time I have been let go from a job and that the circumstances were out of my control."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Great response! You're right that this termination was likely outside of your control, and there are many others just like you who experienced the same situation. You've done a good job in explaining that this termination wasn't due to your behavior or job performance; instead, it was due to factors outside of your control. Nice job!
25. Tell me about your dream job.
The Goal
The interviewer would like to know how this position fits your career goals and dreams. The goal of your response is to help the interviewer get to know you better while highlighting the alignment between your career dreams and what the hiring company has to offer.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid giving a specific job title in your response. For instance, instead of saying, 'My dream job is to be a photographer,' consider focusing more on the general vibe of what you'd like to do - 'My dream job is one that would allow me to exercise my creativity.'
Written by Rachelle Enns on January 8th, 2022
Pro Tip
This open-ended question can be tricky to navigate! First, remember that you are not talking to a friend about your hopes and dreams. You are giving a career-related response to a potential employer.
Maybe you want to be a university professor, but you're applying for a summer swim coach position. In this case, make a connection between what excites you most about teaching university students and the accountabilities of the seasonal swim coach role. Using this example, you could state that your dream job includes teaching and training others, and you look forward to helping your swim students learn new swimming techniques.
Written by Rachelle Enns on January 8th, 2022
How to Answer
This question is one of the very few interview questions where you can be slightly ambiguous in your response. Consider taking one or more of these approaches:
- Focus your reply on the skills, abilities, and knowledge you wish to gain in your career, regardless of the job title.
- Make a connection between your career desires and what the hiring company offers.
- Talk about what motivates you in your career and how the company's approach aligns with your motivational factors.
- Consider the company's mission, and values then discuss how they align with your dream organization.
- Describe the career achievements you want to bring to fruition. Then, define how you can accomplish these achievements with the hiring company.
Make sure to tailor your response to the job and company you're interviewing with.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"My dream job is to work for a company that will allow me to grow in the hospitality industry while applying the knowledge I gained while earning my hospitality management diploma. I am most excited about this role with Hotel Group ABC because it will allow me to put into practice everything I learned about guest services, business management, human resources, and hospitality marketing."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"My dream job is not necessarily a specific function but more focused on the workplace vibe and company culture. I set my sights on your organization after seeing its name on the city's 'Top 25 Employer' list. I researched your methods and mission and was very impressed. Company ABC would be a dream 'fit' for me."
Written by Rachelle Enns on January 8th, 2022
Manager Example
"My dream job is one where I have the tools and support to be a great mentor to my team members. I am passionate about investing in my top performers, so a dream employer would be an organization that supports this passion. Would you agree that this describes Company ABC?"
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"My dream job is one where I can exercise my creativity in a variety of ways. I appreciate that Agency ABC works in pods and that the agency allows engaged team players to try their hand at a variety of tasks that interest them. I look forward to joining this talented and diverse team."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"I love retail and fashion, which is why I applied to Company ABC. I am deeply interested in working my way up in the organization, perhaps in a merchandising or even a buyer role one day."
Written by Rachelle Enns on January 8th, 2022
Sales Example
"Being a business development representative is my dream job! I am thrilled to be considered for this role and career path with Company ABC. The fact that the organization will provide international travel and continued education opportunities makes this position even more enticing."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"My dream is to be an educator in a school that focuses less on traditional learning methods and allows for creativity in the classroom. When I read an article about the new teaching methods this school has implemented in its classes, I knew I had to apply."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"My dream job is working in a big company where I can apply my knowledge and skills to solve real-world problems. Also, I can grow and develop in a long term. I have a strong interest in this role at your company because I believe my skills and qualities are a good match. I have a strong learning ability and a can-do attitude. I truly believe this role is my dream job."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Nice! It sounds like you want to work for a large company where there are opportunities for growth and that you believe your skills and qualities suit this particular role. That's great! You've mentioned 'real-world problems' a few times now - what types of real-world problems do you hope to solve? Also, what kind of growth are you hoping for? Do you want to one day manage other people? Your answer is strong but adding more specifics will make it even stronger.
26. What is the hardest decision you have had to make recently?
The Goal
The interviewer wants to know more about your critical thinking and problem-solving skills in the workplace. They also want to gauge the level of decisions you are responsible for in your current or most recent position. The goal of your response is to show the interviewer that you are a decisive individual capable of choosing the right plan of action for the hiring company when faced with a difficult decision.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid discussing decisions that are not work-related. The interviewer doesn't want to hear that you had to make a tough choice in your personal life and, getting too personal with near-strangers usually makes them feel uncomfortable. Instead, they want to know about your critical-thinking process and decision-making methods when it comes to workplace scenarios.
Written by Rachelle Enns on January 8th, 2022
Pro Tip
The example you use in this answer will help the interviewer determine the level of responsibility you have in your current position. For instance, if your hardest decision is what to have for lunch, you may not leave a fantastic impression on the interviewer. Instead, consider some of the weightier responsibilities and decisions assigned to you in your current or most recent role.
Written by Rachelle Enns on January 8th, 2022
How to Answer
Once you have chosen a work-related decision to discuss, be prepared to tell a brief story around the situation using the STAR framework (Situation, Task, Action, Result).
Make sure to describe why the decision was difficult. You can achieve this by talking about competing priorities or potential risks you faced. Emphasize the method you used to reach your conclusion or plan of action. Be sure to highlight the critical-thinking skills you deployed while facing this difficult decision.
At the end of your response, remember to give a qualifying statement that addresses how your decision-making skills will contribute to your success in this new opportunity.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"The hardest decision I made recently was related to budget cuts. Tasked with eliminating non-core expenses in the sales department, narrowing down which ones to cut was more challenging than I initially thought. After a day of deliberation, I presented two options to my boss. He is currently weighing the options I brought to him. The experience taught me a great deal about cost analysis, and I even strengthened my knowledge in Excel spreadsheets, a skill that I know will be very important in this new role."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"Last quarter, I had to decide which temporary associate to choose for our sales administrator's vacation coverage. I carefully chose a temp associate who I knew would catch onto the job quickly and fit in well with our clients and staff. This responsibility strengthened my skills in reading resumes and performing better pre-screen interviews. I understand that this role requires some HR administrative responsibilities, and I am glad to have gained even more exposure to these tasks."
Written by Rachelle Enns on January 8th, 2022
Manager Example
"Just yesterday, I faced a very challenging situation. I terminated two of our lowest sales performers. These terminations came after providing many coaching opportunities and performance plans with no marked improvement. It is never fun to let people go, but sometimes it needs to be done to keep productivity and reach corporate goals. I read a book last month called 'How to Fire an Employee.' It sounds basic, but there were some useful scripts that I ended up utilizing as a guideline for these terminations. Now, I bring increased confidence in my ability to have valuable exit interviews."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"My agency owner asked me to fire a client last month. It was challenging because I do not enjoy conflict, however, it needed to happen. The client was not cooperating with the processes required to deliver our best product within their demanding timeline. I researched and learned how to have constructive conversations surrounding expectations. I discussed the broken communication and unrealistic demands while providing supporting examples. In the end, the client agreed, and we parted ways amicably. As tough as the situation was, I learned a lot about outlining expectations and leading difficult conversations."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"The hardest decision I made recently was while creating the staff schedule for the next week. My manager usually does the team schedule, but I was in charge of this task when she took a holiday. Building a balanced staff schedule is harder than it looks! I wanted to make everyone happy while also being aware of not stacking the schedule or giving someone too many prime shifts. I believe that I did an excellent job, and I gained confidence in my scheduling abilities - a skill that I can bring to your company!"
Written by Rachelle Enns on January 8th, 2022
Sales Example
"Due to an imbalance of client numbers, I had to swap around the territories of our team last month. A few sales reps were not happy about the change, but they were also the ones who were underperforming. I explained the system and reminded them that the premium client accounts belong to the top performers. I never find it easy to disappoint someone; however, I also will not shy away from making tough decisions that benefit my employer."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"I recently recommended the suspension of a student with severe behavioral issues. It was not an easy choice, however, I had to evacuate the classroom a few times over the past couple of months. This behavior was unfair to other students, and I needed to take action. I have completed training on de-escalation in the classroom, and this knowledge was beneficial in this particular situation."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"The hardest decision that I had to make was to let go of employees due to budget cuts. The company no more could afford the extra burden of employees, so in that place, we had to let go of the employees who were not technology-friendly."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This would have been challenging, indeed. Try walking the interviewer through how you decided on who to let go, what the benchmarks were for your decisions, and how you led the termination conversations.
27. What will you deliver to us in your first three months?
The Goal
The interviewer would like to see that you have put thought into your action plan and goals when they choose to hire you. The stronger your 90-day plan, the brighter your enthusiasm for the role will shine. The goal of your response is to show the interviewer that you have taken the time to picture yourself performing successfully in the position.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid underestimating the importance of an action plan and targeted goals, even if you are in an entry-level job or are brand new to your career. Whatever the job function for which you are interviewing, there is always room to make a difference in the workplace. Impress the interviewer by showing them that you have already put some thought into your success with the hiring company.
Written by Rachelle Enns on January 8th, 2022
Pro Tip
Suppose the hiring company has shared specific role expectations or discussed the company's pain points. In that case, this question is an excellent opportunity to address those factors and spotlight exactly how hiring you will help. For instance, if you know that the hiring company faces concerns due to employee turnover after a merger, perhaps one of your 90-day action plan items is to support the company culture re-build.
Written by Rachelle Enns on January 8th, 2022
How to Answer
Here are some ways that you can quickly make an impact in any new job:
- Getting a head start on your new employee training by self-learning their most frequently used tools, programs, or software.
- Taking additional coursework that you know will support you and help you excel in your new position.
- Making a 30, 60, 90-day action plan for yourself, including specific targets and goals, then sharing this plan with your new leaders.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"I understand that Company ABC has seen a decrease in closed sales contracts over the last six months, and I plan to spring into action right away. In my first 30 days, I will complete my training faster than expected by spending extra time learning internal processes on the weekends and evenings. In the first 60 days, I will have reached out to all of my new clients and built a rapport with them. After 90 days, I plan to be exceeding sales targets. I believe you'll be very impressed with my drive and steep learning curve."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"You mentioned in our first meeting that you need someone to come in and re-organize all of your digital and physical files from the past five years. This organizing is a task I know I can do well and very quickly. I would like my 30 to 90-day impact to be in that area if this suits you."
Written by Rachelle Enns on January 8th, 2022
Manager Example
"For my first three months, I would like to get to know each of your staff members and become acquainted with their performance and recent results. From there, I can make an exciting action plan to motivate and encourage the team - especially the underperformers who are causing a strain on your company's bottom line."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"The first three months, while I train, the best thing I can do is study hard and soak in all of the mentorship available to me by your leadership team. You mentioned that you'd like to see your team have stronger skills in Facebook marketing, so I can certainly take additional coursework in that topic."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"I believe the best thing that I can deliver in my first three months, and long after that, is being a reliable and engaged employee who encourages customers to try new products. I plan to be well-versed in your product's features and benefits right out of the gates, making me a top performer."
Written by Rachelle Enns on January 8th, 2022
Sales Example
"I have brought with me a 30, 60, and 90-day plan. This plan outlines how I will exceed my targets in the first three months while getting to know my new clients, learning the territory, and gaining knowledge of your products. I am very excited to get started!"
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"In the first few months of this new teaching role, I will put a significant focus on getting to know my students. It's most important to me that I connect with them quickly, as this will build the foundation for a fruitful year of learning. This connection will allow me to reach them where they are, resulting in more effective classroom time."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"In my first 3 months, I plan to learn company processes and adapt as fast as possible. I also plan to demonstrate my dedication to the role through my timeliness, reliability, and knowledge."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Excellent answer! You sound dedicated and focused, two qualities any interviewer should love to see.
28. What negative things have you heard about our company?
The Goal
The interviewer wants to know if you've heard anything about the company that would cause you to hesitate to join the organization. The goal of your response is to show the interviewer that you have researched the company thoroughly and that you have prepared intelligent questions to any potential issues you've uncovered in your research. If the negative factors you've heard are valid, the other goal of your response is to ensure the hiring company is working towards making improvements.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid speaking negatively about the hiring company or expressing concerns in a blaming manner. For instance, saying, 'I heard that Company ABC doesn't offer equitable salaries to women and POC in its organization,' might make the interviewer go on the defensive.
Instead, you could say, 'A couple of former employees commented on Glassdoor that Company ABC offers inconsistent pay to its minority employees. It's important that Company ABC offers fair and equitable pay, so I am interested in learning more. Could you share with me what Company ABC has done in the past 12 months to ensure equitable treatment for all employees?'
Written by Rachelle Enns on January 8th, 2022
Pro Tip
The transparency brought by employer review sites can be beneficial for job seekers; however, it's important to note which negative reviews sound constructive and legitimate vs. those published online for pettiness.
For instance, if a former employee comments on Glassdoor that Company ABC has slow growth opportunities, this could be a legitimate and constructive review. However, if a former employee comments that Company ABC fires people for no reason, this is a comment to take with a grain of salt. It might just be that the former employee was let go with reason, felt upset by the situation, and placed 100% of the blame on the company.
In short - while researching a company, be sure to value balance in the reviews and forums that you read.
Written by Rachelle Enns on January 8th, 2022
How to Answer
This question is tricky because you do not want to sound too critical and create an air of negativity in your interview. If you have heard anything negative about the hiring company, and the matter is concerning, you should bring it up and ask questions. Be diplomatic in your approach and ask the interviewer for further information or explanations.
As a well-researched and informed job seeker, it's essential to approach this question with a genuine interest in learning more rather than pointing a finger. Ask questions, listen to what the company has to say, and then make a judgment call that is best for you.
Let's say that you did hear a concerning factor about the hiring company, and you chose to ask questions in the interview. If the interviewer gets defensive by saying something like, 'That's not true at all,' this is a red flag. It could be a sign that the company does not have a culture of accepting feedback or working toward improvements.
However, if the interviewer shows transparency by saying something like, 'I have heard this criticism of Company ABC in the past, and we are doing X, Y, Z to ensure we improve in this area,' it's a great sign that the company is aware of its weaknesses and is working towards improvement.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"I have primarily heard remarkable things about Company ABC. One area for improvement that came up was surrounding slow growth and limited career trajectory. Could you comment on that for me? I am interested in joining an organization where growth is present when I prove myself to be a valuable team member."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"I cannot remember where, but I did hear that Company ABC's hiring process can be slower compared to the average hiring cycle. Do you have a timeline in mind for filling this particular position? I am willing to be patient with your process, either way. Hiring someone new is an important decision that requires care."
Written by Rachelle Enns on January 8th, 2022
Manager Example
"Negative does not always mean it's true, and this is one lesson that I have learned after years of being in a leadership role. I have heard primarily great things about Company ABC. Anything negative that I have heard, such as turnover or slow growth, are complaints that all enterprise-level organizations receive."
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"I read a critical review about Company ABC on Glassdoor, likely from a disgruntled employee. I take those comments with a grain of salt, as there are always two sides to a story. When looking online, the positive far outweighed any negative comments."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"I have heard the usual comments retail stores receive regarding lack of training, unhappy customers, and high turnover. I asked around before coming here today as I have a couple of friends who have worked for Company ABC. Everyone I spoke to said it was a great environment, so I am going to lead with those positive thoughts instead!"
Written by Rachelle Enns on January 8th, 2022
Sales Example
"One thing I have heard was that Company ABC's sales targets are very challenging to achieve. Are you able to speak to that comment? I am a proven top performer who loves a challenge, but I certainly want to be set up for success."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"School ABC has a wonderful reputation. The only negative I have heard was related to small budgets and some additional cuts. I am happy to discuss this further if you are open to that."
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"I have not heard anything negative so far. I've done lots of research and have not seen any negative press."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Perfect answer! It's great that you showcased the fact that you have done extensive research.
29. Which other companies are you interviewing with?
The Goal
The interviewer wants to know if you are entertaining close competitors or discussing similar roles with other hiring companies. They also want to know if your job search stage will impact their preferred timing for making a hiring decision. The goal of your response is to inform the hiring company of your job search status while further expressing your interest in their particular opportunity.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid giving the impression that you are only counting on this particular opportunity. Think of this interview question as a 'first date' question. If the person you are on a first date with asked for the names of other people you're dating, you wouldn't start listing the names of other people. You also wouldn't say, 'I'm fully committed to only you.' Instead, you want to express your interest while remaining open to other opportunities.
Written by Rachelle Enns on January 8th, 2022
Pro Tip
You are never obligated to disclose the names of the companies you're entertaining. Instead of saying, 'Tomorrow I have a second interview with Company ABC and a third interview booked with Company XYZ at the end of the week...' consider giving an overview of the interviewing company's industry instead. You could say, 'I am actively interviewing with two other companies. One is a healthcare tech company, and the other is a SaaS company focused on education...'
A more general response protects the companies actively interviewing you. If the interviewer is interested in moving forward with your candidacy, an answer like this should elicit some urgency in putting you through the interview process at an appropriate pace.
Written by Rachelle Enns on January 8th, 2022
How to Answer
Be direct without giving away too much information about your job search and the other companies with which you're interviewing. Let the interviewer know that you are active in your job search. Then, make sure to bring your answer back to the opportunity you're currently discussing by expressing your interest in their role. Talk about what caught your interest and why you see this specific job as an excellent match.
If you are not interviewing elsewhere, you can express that you are not actively interviewing with other companies; however, you expect to hear back from various recent applications. Again, be sure to bring your answer back to the hiring company and why you are enthusiastic about their opportunity in particular.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"I have been interviewing for a couple of similar positions. I am furthest in the interview process with your organization, however. I am very pleased with the impressions Company ABC's management and HR team members have left on me so far."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"I am interviewing with two other organizations for similar roles. I am in the third interview stage for one of these positions. It is important that I find work shortly. However, I will wait for the right opportunity before I accept a job offer. Could you share with me the approximate timeline for this hiring decision?"
Written by Rachelle Enns on January 8th, 2022
Manager Example
"I am most familiar with Company ABC, which is my preferred opportunity. However, a competing organization has approached me to discuss a similar management role. I'd like to ensure the timeline is mutually beneficial. Do you have a date in mind for this hiring decision?"
Written by Rachelle Enns on January 8th, 2022
Marketing Example
"I have been actively interviewing and realize how tight-knit the marketing industry is in our city. Three other local marketing firms have approached me with interest, however, I look forward to joining an organization like Agency ABC where the work environment is flexible and the projects are highly creative."
Written by Rachelle Enns on January 8th, 2022
Retail Example
"There are many seasonal retail positions available right now. With that said, Company ABC's position is of great interest because it is a full-time opportunity, and I am in love with the brand! I shop at this store all the time and would love to join your team. Could you share with me your timeline for making a hiring decision?"
Written by Rachelle Enns on January 8th, 2022
Sales Example
"I am in early to mid-interview stages with two other companies. Company ABC is my first choice since I know this industry the best and this organizations' products are superior. I look forward to discussing the next steps with you and your hiring team."
Written by Rachelle Enns on January 8th, 2022
Teacher Example
"School ABC is my first choice because I know that I can learn a lot from your talented leadership team. Also, this location is ideal for my family. I have applied to three other schools, but I certainly hope to be your first choice!"
Written by Rachelle Enns on January 8th, 2022
User-Submitted Answer
"I have been interviewing for a couple of similar positions; however, I am furthest in the interview process with your organization. I am happy with the impressions your management and HR team members have left on me so far."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Avoid giving too much away. You can also ask questions re: next steps.
"I am actively interviewing; however, I am keenly aware of the roles that are best for me. I am very pleased with the impression of your HR and management team. Could you share with me your timeline for the next steps?"
30. What do you think we could do better?
The Goal
As a candidate, you have a unique advantage because you have gone through the company's hiring process and have performed unbiased research on the organization. For that reason, the interviewer wants to know your insights and observations regarding opportunities for business improvements. The goal of your response is to discuss what you have observed as a candidate or even as a recent customer.
Written by Rachelle Enns on January 8th, 2022
What to Avoid
Avoid approaching this question with a 'savior complex' by insinuating that you can fix all of the company's problems when hiring you. The interviewer doesn't want to hear that you have all of the answers (since nobody does), and they also do not want a long list of improvements you believe the company should make. Instead, show thoughtfulness by mentioning both a positive and a negative factor and then bring your response back to how you can assist.
Written by Rachelle Enns on January 8th, 2022
Pro Tip
Your interviewer might ask this question in other forms, including:
- What do you think we could do better?
- How do you think you could improve our company if we hired you?
- If this were your company, what would you do differently?
Be prepared to answer the question, 'What do you think we could do better?' in various forms.
Written by Rachelle Enns on January 8th, 2022
How to Answer
Begin your response with a compliment about what you've seen and experienced so far. Then, bring in an observation regarding what you think the hiring company could do better. Whenever possible, loop in another positive statement so that your answer sounds thoughtful and balanced. Your response should focus on what you can do (specific action steps) to help the company improve on its potential weaknesses. Ensure that your answer is not a severe critique. Instead, it's a thoughtful observation on an area where there is room for improvement and you can assist.
Written by Rachelle Enns on January 8th, 2022
Answer Example
"I have been through much of Company ABC's hiring process, and I must say that this company has the fastest callback time, and your team is the most responsive overall. The only point I could mention is that the job portal was a bit tough to navigate on my mobile phone. This factor aside, I am thrilled with the candidate experience your company has created. I look forward to joining the team and contributing to this exceptional workplace culture."
Written by Rachelle Enns on January 8th, 2022
Admin Example
"I did notice that Company ABC's social media profiles could be stronger. Company profiles on LinkedIn, Facebook, and even Instagram can be helpful resources f