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Sodexo Interview

28 Questions and Answers by Jordan Henry
Published October 9th, 2018 | Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.
Job Interviews     Companies     Food     Food Service    

Question 1 of 28

Do you think it is possible to be a good team member, yet disagree with the leader?

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Do you think it is possible to be a good team member, yet disagree with the leader?

At Sodexo, we know that it's important to respect and follow the leadership of your management team, but we also know that you won't always agree with the decisions they make. How do you respond when a person in authority over you makes a decision you disagree with? Are you able to continue doing your best work in the face of disagreements?

Jordan's Answer #1

"I definitely think it's okay to disagree with a decision a manager or leader has made, but it's important not to contribute to a toxic work environment by gossiping, complaining, or sniping about that decision or manager behind closed doors. That's absolutely unacceptable behavior. It's important to always treat your management team with respect, especially when you disagree with them. If I had an ethical or moral concern with a decision my team leader made, I would see if I could discuss it with them in private."

Jordan's Answer #2

"I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion. It's okay to disagree you have to communicate your thoughts professionally."


What causes you stress on the job?

At Sodexo, we've worked hard to create an extraordinary company culture for our team members, but there are certain unavoidable realities in the food services industry: the fast-pace, attention to detail, and physical requirements of the job can be stressful for some people. Talk to the interviewer about stressors you've encountered in the workplace and how you respond to times of stress.

Jordan's Answer #1

"I feel stressed by stationary, inactive work -- that's why I made the transition from IT to food services in the first place. I've been working in this industry for about two years now, and my stress levels have honestly decreased so much. I do occasionally feel pressure during times of extreme customer traffic, like during the holidays, but even that stress is fun if I'm working on a team with people who are committed to having a good time while providing excellent customer service and performing our tasks perfectly."

Jordan's Answer #2

"I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."


Do you have any food safety training or health and safety related certifications?

Health and safety is the main priority for most recreation, hotel, and restaurant based organizations. Walk the interviewer through any related training.

Jordan's Answer #1

"I have had training in my past three roles in regards to health and safety, as well as proper food handling. If there is additional training that you require me to participate in, I am happy to do so."

Jordan's Answer #2

"I am new to the workforce and, having just graduated from high school, I do not have additional training in health or safety. If you have any required coursework related to this position with Sodexo, I am happy to get a head start on that training."


Do you feel that you are currently paid what you are worth?

Sodexo offers competitive salary and benefits for its part-time and full-time employees, and we think it's important that our employees always feel that they are being compensated in a fair and equitable way. Talk to the interviewer about your feelings about your current compensation and how Sodexo can help you meet your compensation goals.

Jordan's Answer #1

"One of the reasons I'm hoping to leave my current job is that there are no opportunities for growth and promotion. While I feel that my current compensation is fair based on my skills, training, and experience, I'm looking for a position that offers me opportunities to gain more experience and training so that I can become more competitive in the industry and move into a higher pay bracket."

Jordan's Answer #2

"Yes, I am always striving to add value to an organization. I feel this is the best way to ensure that I receive fair compensation."


What do you enjoy doing in your free time?

If you are a part of any organizations, sports teams or clubs, talk about your involvement. Share the role you play and your contribution as well as what you enjoy about it. If you enjoy other activities like writing, hiking or spending time with friends, talk about those too. This question gives the interviewer a chance to get to know you. They are interested in learning about your personality and what motivates you. If any of your outside activities related to this position, definitely share the skills you have learned and the similarities.

Jordan's Answer #1

"My absolute favorite thing to do is to travel. So far, my favorite destination has been Barbados. The beaches are incredible. I also play basketball with my brother most weekends."

Jordan's Answer #2

"I love to read in my free time and spend as much time as I can doing that. I can be found reading anything from a 19th-century piece of British literature to the latest dystopian fantasy novel."


How do you ensure that your customers feel that you are putting them first?

At Sodexo, we're focused on quality of life for all of our clients' customers, which means that the customer comes first in all that we do. It's important that our employees treat every customer with respect, kindness, and thoughtfulness. To serve them on a daily basis, we have to demonstrate our availability and responsiveness, to anticipate their expectations, and to take pride in satisfying them. How do you ensure that your customers feel that you are putting them first?

Jordan's Answer #1

"I work hard at my communication skills, and I think an important part of that skillset is being able to really listen to what customers are asking for. If they have a food allergy I've never heard of or a strange request, it's important to always treat their concerns as my concerns and go out of my way to make sure that they are receiving not only the food they've ordered in the way that they want it, but that they are also receiving the best service and care from me."

Jordan's Answer #2

"My customer service strategy is really adaptable based on the kind of customers I'm serving. I have to use my intuition and experience to get a feel for what kind of service they expect and want. Sometimes, customers enjoy having friendly banter and chatting with me while I serve them, which is enjoyable for me, as well. Other customers prefer more space and to be served without much interruption. I think it's important to follow your instincts with each individual customer. That's how I ensure that they feel that their needs are coming first for me."


Some positions with Sodexo require you to be available on weekends, evenings, and holidays. Is there anything in your schedule preventing you from being available?

At Sodexo, we're looking for flexible, adaptable employees who are willing to go the extra mile to serve our customers and positively impact their quality of life. An ability to work a flexible schedule is always helpful, and you may be required to work nights, weekends, and some holidays as a part of this role. Talk to the interviewer about any scheduling limitations you have.

Jordan's Answer #1

"I am accustomed to working a wide range of shifts that include evenings, weekends, holidays and a large amount of voluntary overtime. I enjoy working and am happy to work whenever required."

Jordan's Answer #2

"I am very flexible with my schedule except for Wednesday evenings, when I attend my night courses. Other than that evening, I am willing to accommodate any of your scheduling needs."


Have you researched our company values?

The Sodexo commitment to quality of life is supported by our three corporate values: Service Spirit, Team Spirit and Spirit of Progress. Talk to the interviewer about your response to these values. Which of the values stands out to you most? How would you embody this value in your work at Sodexo?

Jordan's Answer #1

"I really identify with how the website describes the Spirit of Progress -- I would describe myself as someone who is constantly assessing my strengths and weaknesses, how I could be doing better, and what I'm doing well. I made it a practice a few years ago to periodically schedule meetings with my managers to ask for feedback on my performance so that I know how I can be rising to meet new challenges and working on improving my weaknesses. These periodic checks with myself and with my managers have become really impactful for me."

Jordan's Answer #2

"I love that Team Spirit is one of the foundational values at Sodexo because being on a team is something I'm very passionate about. I've been in work environments in the past where the team is toxic and unhealthy, and it's not a good situation for anyone. I'm really looking for a workplace where I can invest in my teammates and form genuine relationships with them."


Tell me about yourself.

Sodexo is all about investing in the quality of life of our clients and their customers, but we extend that same investment to our employees as well. We want to know about you and make sure that every employee feels safe to truly be themselves when they're at work. What would you like us to know about you? What do you enjoy doing in your free time? How would you describe your personality?

Jordan's Answer #1

"I really love learning anything new -- I would definitely describe myself as a life-long learner and researcher. Any time I have the opportunity to dive deep into a new topic, I'll have a great time. I'm also a very physically active person, which I know can come in handy in a food services job. I would also say that I have really high standards for myself. I'm constantly setting myself new goals and challenges, and I'm never satisfied with the status quo. I always want to be moving forward."

Jordan's Answer #2

"I am a competitive individual who is driven and likes to win. In addition to my successful sales career, I also spend time playing competitive sports. I give back by volunteering at the local animal shelter and working for a variety of annual fundraisers in our community."


What questions do you have for me?

It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site!

Here are some sample questions:

- When would you like to have this position filled?
- How long has this role been vacant?
- Is this a replacement search or a newly created role?
- What is your favorite part about working here?
- What is the company's primary goal for this position in the next 12 months?
- Is there anything from my background and experience that I can clarify for you?
- What do you see as the biggest change in this industry over the past 3 years?
- Is there any reason why you would not hire me?

Jordan's Answer #1

"Yes, I would like to know what is the company's primary goal for this position in the next 12 months?"

Jordan's Answer #2

"Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates who are also interviewing for this position?"


What are your salary expectations?

The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

Jordan's Answer #1

"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

Jordan's Answer #2

"I am currently making $30,000 per year plus tips. I am looking for compensation that is aligned with the role and provides an opportunity for growth."


Tell me about a time when you led a team. What was your biggest success factor?

The interviewer would like to hear about a time that you led a team, with a positive outcome. Highlight for the interviewer the primary factors that made your leadership style a success. Your example could come from the workplace or perhaps a time when you led a group project during your post-secondary studies.

Jordan's Answer #1

"Just last month I was asked to lead our day shift employees when my boss was away on sick leave. I took charge for two weeks, and the experience was quite positive! I believe the biggest success factor was that I tried to emulate his leadership style and did ask his help when I wasn't sure what to do. I feel this experience prepared me for a leadership role. I am excited to take on a team lead role again."

Jordan's Answer #2

"Our company had a sales contest last month, and I was asked to be our team leader for the challenge. I enjoyed that responsibility, and we ended up winning the reward in the end because my team increased sales by the highest percentage."


Why did you leave your last job?

It's important for the interviewer to discover more about your work experience, the kinds of jobs you've enjoyed, and the work environments that weren't suited to your personality so that they can best gauge whether you will be a good fit for this position with Sodexo. Talk to the interviewer about why you left your last job and what you expect to be different about at job at Sodexo.

Jordan's Answer #1

"I worked with my last company for close to three years, and I recently realized that there were no opportunities for advancement or promotion. I'm really serious about developing my career and moving into a management position sometime in the future, so I knew it was time to move on. What really stands out to me about Sodexo is the almost limitless opportunities for growth, development, and training -- that's the exact kind of company I'm excited to work for."

Jordan's Answer #2

"I've been looking for a job with a company where the work/life balance and culture are healthy. I left my most recent job because the atmosphere at the restaurant was growing really competitive, combative, and hostile -- my coworkers were all really unhappy and took their frustrations out on each other on a regular basis. It's hard for me to do my best work when I'm distracted by team drama, so I thought it best to start looking for a new culture that was healthier and less competitive."


Where do you see yourself in the next 2-5 years?

At Sodexo, it's important to us to hire employees who are passionate about our mission and our values to join us in our journey to increase the quality of life for our clients and their customers. We're looking for excited, enthusiastic teammates to join our team for the long haul. What are your career aspirations? How can a job with Sodexo now set you up for success in your future?

Jordan's Answer #1

"I've been working in food services for five years now, but I haven't yet found a company that I really feel excited about sticking with for the long term. The reason I'm excited to interview here is that I've read so many reviews from Sodexo employees who are thrilled with the culture and the emphasis on work/life balance for employees here. When I'm not working, I'm an artist, and it's important to me to have work that's flexible and allows me time to work on my art. In 2-5 years, I can definitely see myself in a role at Sodexo that continues to afford me opportunities to pursue my dreams."

Jordan's Answer #2

"You can see in my resume that I have strong loyalty and tenure. My career plans include growing with Sodexo in a management based role as I prove my skills. I would be happy to find a long-term fit with your company."


What would you do if a coworker didn't show up for their shift while you were at work?

Sodexo is looking for enthusiastic workers who do their best to support their customers and each other. That's why one of our foundational values is a team spirit. Talk to the interviewer about how you would respond if a coworker didn't show up for their shift while you were at work.

Jordan's Answer #1

"First, I would let my manager know whether or not I'm available to stay later than my assigned shift if they need help covering for a worker who didn't show. I want to do my part to make sure my team keeps running smoothly, even in the midst of unexpected changes. I don't mind accepting overtime hours, and I always strive to be a team player."

Jordan's Answer #2

"I will always choose to be a team player. If I had a co-worker call in sick, I would take over what I was capable. The only time I would draw the line would be if I felt I was being taken advantage of. For example, if they were purposefully being inefficient and expecting me to pick up the slack. For the sake of the company, I am always willing to go above and beyond what is expected of me."

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