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Ramsay Health Care Interview
Questions

31 Questions and Answers by Ryan Brunner

Published November 11th, 2018 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 31
Ramsay Health Care believes that success comes through recognizing and encouraging the value of teams. Talk about a great team experience you had and explain what role you played on the team and what problem you solved together.
View Answers
How to Answer
No matter what career path you have chosen in healthcare, you will never have to go at things by yourself. For this question, your interviewer will be looking to get a feel for how you work as part of a larger team by having you provide an example of a time you demonstrated great teamwork abilities. Talk about your ability to work with differing work styles and personalities while also having the ability to be flexible when needed. If you are a natural leader, talk about your ability to lead a team of individuals towards a goal.
31 Ramsay Health Care Interview Questions
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  1. Ramsay Health Care believes that success comes through recognizing and encouraging the value of teams. Talk about a great team experience you had and explain what role you played on the team and what problem you solved together.
  2. Ramsay Health Care is a private, for-profit health care organization. What do you see as the advantages of working for a private, for-profit healthcare organization versus a not-for-profit organization?
  3. Do you think it is possible to be a good team member, yet disagree with the leader?
  4. Why do you think you will be successful in this role with Ramsay Health Care?
  5. What is your greatest weakness?
  6. Do you have experience working in a culturally diverse workforce? What were the challenges and benefits of being a part of that team?
  7. In your opinion, what makes you a great problem solver?
  8. What type of work environment do you dislike working in?
  9. With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
  10. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
  11. Have you witness the effects of the mental health crisis in your current role? What role do you think your position entails in ensuring the mental health of your patients is being cared for?
  12. Ramsay Health Care prides itself on the training and development of our staff for career expansion opportunities. What are your ultimate career goals and have you taken any steps to getting to that point in your career?
  13. Ramsay Health Care operates with an open door policy to all management and administrative staff. Describe an ideal relationship that you've had with a past leader and talk about why this was ideal.
  14. Tell me about yourself.
  15. Ramsay Health Care puts a direct focus on improvement in the way that they treat patients. Talk about a time you were involved in an improvement process that bettered patient care. How receptive were you to the change?
  16. Do you prefer to work in a team based position or individually?
  17. Ramsay Health Care is truly a global organization. Do you have direct experience working for an organization that crosses borders? What would you see as any barriers?
  18. How would you describe your personality?
  19. Building constructive relationships that lead to positive outcomes for all is a major part of the Ramsay Way. Talk about a time that a positive relationship that you built helped foster a great outcome for a patient or a team that you worked as part of.
  20. Ramsay Health Care seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
  21. The Ramsay Way values our employees having integrity, credibility and respect for both the individuals we care for and the people we work side by side with. How are these things important to you in your job?
  22. Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?
  23. It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
  24. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
  25. Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
  26. The Ramsay Way wants employees to take pride in their achievements and seek new ways of doing things better. What do you consider your greatest achievement during your career?
  27. What is your patient care philosophy?
  28. If hired, you'll hear a lot about the Ramsay Way. One key component of the Ramsay Way is enjoying our work and using a positive spirit to succeed. What are ways that you find personal joy in your work?
  29. Tell me about your healthcare related education and training.
  30. In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?
  31. At Ramsay Health Care we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?
15 Ramsay Health Care Answer Examples
1.
Ramsay Health Care believes that success comes through recognizing and encouraging the value of teams. Talk about a great team experience you had and explain what role you played on the team and what problem you solved together.
No matter what career path you have chosen in healthcare, you will never have to go at things by yourself. For this question, your interviewer will be looking to get a feel for how you work as part of a larger team by having you provide an example of a time you demonstrated great teamwork abilities. Talk about your ability to work with differing work styles and personalities while also having the ability to be flexible when needed. If you are a natural leader, talk about your ability to lead a team of individuals towards a goal.

Ryan's Answer #1
"I am a person that thrives on teamwork and this is best exemplified by a project I am currently working on with my current employer. As the charge nurse for our unit, I've been asked to create a team of individuals that will be creating what we call the Pathways to Success program for our nurses. Having always been a proponent of cross-training to help build nursing skills, the program is setting a footprint for individual nurses in our organization to reach their career goals. I started the team by hand selecting individuals throughout the organization to create a diverse team of nurses, leaders and administrators to bring their expertise. With everyone not being fully acquainted with each other, I started our first meeting with great ice breaking activities to get us laughing while getting to know each other. While the team is still young at this point, we have really laid the groundwork for a great start to the program."
Ryan's Answer #2
"Right now, I work with a great team of individuals in our radiology unit and our cohesiveness really starts with our director. She maintains open lines of communication and really promotes an open atmosphere for us to share ideas and support each other when needed. I am a teammate that is always willing to lend a helping hand when needed while also not afraid speak up and talk to others when I am overwhelmed. I am a firm believer in a full team effort for our patients. Can you talk about what the team atmosphere is like in the department here?"
Anonymous Answer
"I am a person that thrives on teamwork. In my current role as a clinical midwife, I am charged with coordinating all areas of the ward, such as the labor ward and postnatal ward. I also see antenatal patients and help assist with the day assessment unit. Often on busy days, the staff are working through their breaks and struggle to complete all aspects of their work. I will always make myself available to help them where I can and even cover their patient load so they can have a break. I will always encourage the girls to work as a team as it is a small team continually communicating with the midwives, doctors, and managers."
Rachelle's Answer
It sounds like you are often the glue that holds everything together in the day! This is a great example. My one recommendation is to avoid referring to "the girls." Use their actual job title and avoid pronouns when possible.
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Anonymous Answer
"I have been working around 1 year as a casual pool AIN. From this experience I have developed work in multidisciplinary team as an effective team member. For instance, due to I was casual pool, I had to go to the different clinical area for each shift. Even though, I have a relatively small scope of practice then RNs and ENs, I was able to consolidate value of teamwork. I would like to talk about how could I able to function as effective team member in each shift. To be a effective member of team, firstly I introduce myself to the other nurses; please let me know if I can help you with anything. Secondly, I show my respect to the other team members by listening to their opinion and needs. Moreover, I acknowledged the different scope of practice of each team member and recognize their value of team. Lastly, I took initiative to work together with other nurses such as look at the other nurses time planner and do what I can within my scope of practice. I believe this helped to make a positive work environment such as work together rather than individually. So, our team always able to complete the patient caring tasks on time."
Kristine's Answer
Good response! You provide specific examples that will convince the interviewer you are a great team member. I assisted with the wording to ensure clarity.
"I had been working for a hospital around one year as a casual pool Assistant in Nursing. During this time, I worked effectively on many multidisciplinary teams. Because my employment is in the category casual pool, I work in different clinical areas each shift. Even though I have a relatively small scope of practice compared to RNs and ENs, I have been able to contribute to the teams. To be an effective team member, firstly, I would introduce myself to the other nurses, letting them know my name and position and inviting them to tell me if I can help them with anything. Secondly, I would show respect to the other team members by listening to their opinions and needs. Moreover, I acknowledged the different scope of practice of each team member and recognized their value to the team. Lastly, I took the initiative to work together with other nurses. For example, I would look at the other nurses' time planner and do what I could to help them out within the scope of my practice. I believe working together versus individually helped to create a positive work environment. So, our team was always able to complete the patient care tasks on time."
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2.
Ramsay Health Care is a private, for-profit health care organization. What do you see as the advantages of working for a private, for-profit healthcare organization versus a not-for-profit organization?
The private, for-profit sector and not-for profit sectors of healthcare have their unique differences along with their similarities and your interviewer will be looking for your willingness to buy into the for-profit business side of Ramsay Health Care. Talk about the fact that for-profit healthcare organizations answer to a board of directors and focus on the results end of the business while creating great outcomes for patients. Talk about the fact that for-profit organizations typically have better funding for improvement projects, education and research that can help provide better care to patients as well.

Ryan's Answer #1
"Having worked on the public side of healthcare where we were a non-profit, I greatly look forward to the opportunity to jump to the private side of the industry. While we still always strived to put patient care first and do all that was possible for our patients, we unfortunately ran into limited resources at times and it was frustrating. Can you talk about the resources available to the medical lab at Ramsay?"
Ryan's Answer #2
"Having worked on both sides of the industry, it all comes down to providing the best care possible for patients through clinical care, education and research in the medical fields. In research Ramsay Health Care and talking to a few employees here, I was so glad to hear that Ramsay puts a focus on all three of these areas. Can you elaborate on the funding that goes into primary care research and education at Ramsay Health Care?"
Anonymous Answer
"Working for a for-profit organization opens up more opportunities for a greater improvement in clinical care. Greater access to the latest clinical equipment, which is helping the staff deliver even better care. Opportunities within education and external courses such as ALSO and FSEP, giving the midwives up to date education around clinical care."
Rachelle's Answer
Excellent! Your answer showcases your depth of knowledge in the health care industry. It's helpful, and insightful. Well done.
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3.
Do you think it is possible to be a good team member, yet disagree with the leader?
The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.

Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.

Show that even if you disagree with the final decision they make, you support the direction the team is heading.

Ryan's Answer #1
"I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."
Ryan's Answer #2
"I believe that being a good team member is more about attitude than it is about compatibility. You do not need to agree with everyone 100% of the time, to be effective in your job."
4.
Why do you think you will be successful in this role with Ramsay Health Care?
Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with Ramsay Health Care. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.

Ryan's Answer #1
"I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."
Ryan's Answer #2
"I believe my success with Ramsay Health Care will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."
5.
What is your greatest weakness?
Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.

Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!

Ryan's Answer #1
"I believe I could improve on some technical skills including Excel and Word. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
Ryan's Answer #2
"I know this will come off as cliche, but it's truthful. My weakness is in not delegating. I know what I want to be done and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project; I need to be able to give the task or a portion of it to another team member or direct report, let go of the control and know it will be taken care of. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."
Anonymous Answer
"My weakness is mainly around excel and reporting. I feel that I would need to go on a course or something similar."
Rachelle's Answer
Rather than stating what you need to do, the interviewer is looking for steps that you have already taken. I recommend a more actionable answer and have provided an example below.
"My greatest weakness is surrounding Excel and reporting. I have subscribed to a reputable YouTube channel and am taking some online tutorials on Excel through this resource. I must improve so; next, I will be taking an Intermediate Excel course at a local community college."
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6.
Do you have experience working in a culturally diverse workforce? What were the challenges and benefits of being a part of that team?
With Ramsay Health Care's reach across multiple continents, they have a very culturally diverse workforce. To succeed with Ramsay, you need to be able to work with a culturally diverse group of colleagues and your interviewer will be looking to hear your ability to do so. If you have direct experience working with a diverse team, talk about the challenges you face, how you overcame them and also talk about the benefits of working for that team. If you don't have direct experience working with a diverse team, let your interview know how you value diversity and the benefits a team can reap from it.

Ryan's Answer #1
"In my current role, I have the opportunity to work with individuals that come from very diverse backgrounds and we all bring our own unique sets of knowledge, skills and abilities to our team. This really does benefit our team and the care of our patients in a big way. One of the nurses that I work with is from China and she had been trained as a nurse there prior to coming to work with us. She brings a unique perspective to patient care and I've been able to learn a lot in working closely with her."
Ryan's Answer #2
"As a new graduate, I haven't had a diverse experience in the workforce but I feel like my college experience has prepared me well for working with a great team of diverse individuals. The university I attended hosted students from all over the world, including the United States, Europe, Africa and Asia. My experience in working with other students from across the globe really opened my eyes to the fact that every person holds a great deal of their own knowledge through their unique experiences. In working on group projects with people that had different upbringings than myself, I was able to learn quite a bit and I would look forward to continue this cultural learning with an organization like Ramsay Health Care."
7.
In your opinion, what makes you a great problem solver?
Employers want to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.

Ryan's Answer #1
"I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."
Ryan's Answer #2
"I believe I am a great problem solver because I am sure to gather as many facts as possible, I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path."
Anonymous Answer
"In my role as a clinical midwife, I am faced with many problems throughout the day. I try to deal with them one at a time. I will also gather all the information I need first to help me make the right decision. I like to try and think a few steps ahead so that I can predict the next problem that might arise."
Rachelle's Answer
Thinking a few steps ahead is a fantastic way to combat problems quickly and efficiently. Nice response!
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8.
What type of work environment do you dislike working in?
Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of situation offered in this position prior, to the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you.

Ryan's Answer #1
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Ryan's Answer #2
"I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."
9.
With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
Employers expect employees to stay up-to-date on their respective field, and today's technology makes this reasonably easy! List several ways that you receive your industry knowledge and stay on top of trends.

Tell the interviewer about those daily update emails you receive from professional organizations, conferences you attend, and seminars you have taken.

Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. That question can start up a great conversation, and you may learn a thing or two as well.

Ryan's Answer #1
"Every morning I listen to X Podcast because I find the information to be fresh, and valuable. In addition to this podcast, I also subscribe to a couple of industry blogs. One is ABC, and the other is XYZ. I greatly value the information shared between fellow professionals. What resources do you prefer to stay on top of industry trends and changes?"
Ryan's Answer #2
"I am an avid fan of google alerts! I will receive an email with the related information any time there is a major headline about the healthcare services industry. In addition to this, I also subscribe to a couple of medical-related journals."
10.
Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.

Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was with you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.

Ryan's Answer #1
"I once worked at a small medical facility where the primary physician was very demanding. When he would walk into the facility, employees would quietly announce that he was in the building, so that everyone could be prepared for his arrival. This physician had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."
Ryan's Answer #2
"In my previous position, I did have a coworker who didn't pull their weight. This unmotivated coworker created more work for the rest of the team by being slow and unresponsive. Our team started to complete most of the tasks when it came to group projects. It didn't take much time before our department head noticed this particular individual was slacking. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over."
11.
Have you witness the effects of the mental health crisis in your current role? What role do you think your position entails in ensuring the mental health of your patients is being cared for?
Mental health issues are an epidemic all over the globe and Ramsay Health Care has many resources dedicated to mental health treatment. And no matter what specialty area or department you work in, mental health issues can be witnessed and proper resources can be brought to the patients attention. Talk to your interviewer about your role and how a patients mental health can be discussed. If you don't work directly with patients, use some personal experience to express how proper care for patients with mental health crises is important.

Ryan's Answer #1
"Working in primary care setting, I frequently see patients that are battling mental health issues like depression, drug addiction and PTSD. Because of my great relationships that I build with my patients, I am able to recommend mental health treatment at our facility or utilize other resources for them to learn about what they may be suffering from. I find that most of the time, people struggling with mental health don't indeed realize that they are struggling until they do some research and some soul searching all around themselves."
Ryan's Answer #2
"Personally, I've been touched by mental health my whole life with a parent that struggled with extreme anxiety disorder. While my job in the lab doesn't personally work with patients struggling with mental health issues, I'm still a proponent of public education programs that have a positive influence on shedding light on the various disorders. There is such a negative stigma around mental health when, in reality, you may know a lot of people suffering from an illness and not even know it."
12.
Ramsay Health Care prides itself on the training and development of our staff for career expansion opportunities. What are your ultimate career goals and have you taken any steps to getting to that point in your career?
With Ramsay's commitment to developing their staff, now is a time to be open and honest with your interviewer on what your final career goals are. While being open and honest, you still must realize that a manager doesn't want to hire someone who will just be around for a year or two only to move on to another position or department. Give your answer a personal touch by talking about your internal motivations in your career and why the job you are interviewing for is critical to your future success toward your goals.

Ryan's Answer #1
"Having worked as a sonographer for eight years now, I'll honestly let you know that I'd love to be in a leadership position at some point in my career. I possess many great skills that are required of a leadership position and I've started to work towards this goal by enrolling in an online MBA program. Having gotten to know the inner workings of a radiology unit and knowing the jobs well, I'm working towards becoming a manger/director level employee in the Radiology setting. Do you see any potential for new leaders in your department 5-10 years down the road?"
Ryan's Answer #2
"As a newer nurse, this position in obstetrical care is a position where I feel I will be able to further hone the skills I've developed so far in my career and is a position that I wanted to work for out of nursing school. For a long-term career goal, I absolutely love to teach and feel that someday I would make a great nurse educator with a large organization like Ramsay Health Care."
13.
Ramsay Health Care operates with an open door policy to all management and administrative staff. Describe an ideal relationship that you've had with a past leader and talk about why this was ideal.
Having done your research on the organization, you will see that Ramsay Health Care believes in a decentralized management structure that allows managers to develop relationships with physician staff and their employees. This open door policy is a way of life at Ramsay facilities. Talk to you interviewer about an ideal relationship you've had in the past with a leader of yours and be sure to tie it directly to the philosophy of Ramsay Health Care.

Ryan's Answer #1
"As I read about the position and Ramsay's people caring for people philosophy, I was very excited to hear about the open door policy that your managers have. My greatest relationship with a manager is the one that I have currently and she operates under this same policy along with the rest of the organization. If I ever have an issue, concern or new idea, I can simply schedule a quick ten minutes for us to chat and she is open to this at any time outside of her scheduled meetings. As well, there have been creative solutions I've talked to our Operations Administrator about and it was always okay for me to go directly to him without going through my manager. I really thrive in this organizational structure and would look forward to working like this with Ramsay."
Ryan's Answer #2
"Having worked under a director that kept an eye over our shoulder at all times and didn't entrust our staff to do work on their own, the move to my current employer was like night and day. My current director empowers our team to think critically, make decisions on our own and be a part of larger decision making processes for the department. She hold regular 1:1 meetings with us to keep her pulse on the front line of patient care while she's handling her director level responsibilities. Is this similar to the way that you manage your staff?"
14.
Tell me about yourself.
Take a few minutes to tell the interviewer a few things about yourself. You can begin with your recent education, family life, volunteer work, or talk about your travels. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual.

Ryan's Answer #1
"A bit about me - I love to travel, read, and conduct research. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. I returned to the US just last month and had been actively looking for work the past couple of weeks. I am looking forward to getting into the routine of a career again."
Ryan's Answer #2
"I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I am a competitive individual and enjoy keeping fit. Being newer to my career in healthcare services, my biggest goal as of late has to take as many related courses and workshops as possible. I am eager to get a great start on my career."
15.
Ramsay Health Care puts a direct focus on improvement in the way that they treat patients. Talk about a time you were involved in an improvement process that bettered patient care. How receptive were you to the change?
Change for improvements sake is inevitable in any working environment, especially in the healthcare field. Employees need to be receptive to change and need to understand why improvements in processes will help effect the patient and your interviewer will be looking to hear that you are both receptive and understanding to change in the workplace. Think of a recent improvement you were a part of and let your interviewer know that you were able to fully comprehend all aspects of the change while remaining open minded about working in a new way.

Ryan's Answer #1
"A couple of years ago, a change in our electronic health record system was a pretty major switch in how we went about our work days. At first, many of my colleagues were not very receptive to having to learn a new system and it honestly prompted a few to find new jobs. Being the type of person that wants to know what a change is really going to effect in the end, after our initial meetings and trainings, it was easy to see that the new EHR would actually make our work days much more efficient once we were trained. On top of that, more accurate patient records would be able to ensure that our patients were receiving the most up to date care possible and that was a win in my book."
Ryan's Answer #2
"Having spent a majority of my career working in the home health setting seeing patients, the advent of home monitoring systems for patients with heart disease and other heart issues has greatly changed how we focus our time with these patients. Knowing that I would have to do a lot of training on the new systems once the announcement came of our use of them, I was skeptical at first that the machines would be difficult to learn and would potentially work me out of a job. But I quickly realized that not only would the systems be great for the patients due to the fact the re-hospitalization rates would significantly decline, they'd actually give me more face to face time with the patients versus them being hospitalized. This was a big positive for everyone involved."
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