Ramsay Health Care seeks to hire those with strong problem-solving skills. What was the last problem you solved in the workplace?
Problem-solving and dispute resolution are critical skills to possess. Talk about the last time you had a workplace problem and were creative, proactive, and displayed the leadership qualities required to resolve the issue. Display to the interviewer that you are capable of problem-solving within the workplace.
"In my most recent position, we had a consistent problem with employees arriving late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, a bonus was added for every month with zero sick days. Ultimately, we awarded those with perfect attendance a 600 bonus. In the end, the bonus cost us less money than the cost of lowered productivity due to absent employees. The program was successful, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to work very well."
"I worked in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I took these methods and incorporated them into our setting. We did that twice weekly, which completely solved our scheduling problem."
You may have had a problem with a patient, colleague, or supervisor that you needed to resolve. Whatever the issue, the interviewer wants to hear what the problem was and how it was resolved.
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
The last problem I solved in the workplace was during a tender process for a project. The project owner required specific equipment that was only available from a single supplier. However, we were not the only tender participants, which made it challenging to secure the equipment at a reasonable price. To overcome this, I took the initiative to negotiate with the supplier extensively. I emphasized the importance of staying within budget while highlighting our commitment to the project. Through persistent negotiation and building a strong rapport with the supplier, I was able to secure a supporting letter that allowed us to obtain the equipment at a competitive price directly from the supplier. This solution ensured that we could maintain the project's budget and deliver it successfully. This experience demonstrated my problem-solving skills, ability to negotiate effectively, and dedication to achieving the best outcomes for my organization.
Jaymie's Feedback
Great example! You did an excellent job walking the interviewer through each step of the process.
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