Ramsay Health Care puts a direct focus on improving the way we treat our patients. Talk about a time you were involved in an improvement process that bettered patient care. How receptive were you to the change?

"A couple of years ago, a change in our electronic health record system was a major switch in how we went about our work days. At first, many of my colleagues were not very receptive to learning a new system, which prompted a few to find new jobs. Being the type of person that wants to know what a change will affect in the end, after our initial meetings and training, it was easy to see that the new EHR would make our work days much more efficient once we were trained. On top of that, more accurate patient records would be able to ensure that our patients were receiving the most up-to-date care possible. That was a win in my book."

"Having spent most of my career in the home health setting seeing patients, the advent of home monitoring systems for patients with heart disease and other heart issues has greatly changed how we focus our time with these patients. Knowing that I would have to do a lot of training on the new systems once the announcement came of our use of them, I was initially skeptical that the machines would be difficult to learn and potentially work me out of a job. But I quickly realized that not only would the systems be great for the patients due to the fact the re-hospitalization rates would significantly decline, but they'd also give me more face-to-face time with the patients versus them being hospitalized. This was a big positive for everyone involved."

Focus on showing the interviewer that you are flexible in your work environment and embrace change when it improves patient care. Describe a change you encountered and how receptive you were to the change.

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