"I recently had a client who wanted to control every aspect of my work instead of being open to the process. He was very hands-on, which is great; however, he was not receptive to change. I held a one-on-one meeting with him to discuss the situation head-on. Professionally, I let him know that if he disallowed my process, he would not get the return he was seeking. The client apologized for the controlling behavior and gave me the room to work that I needed."

"The most challenging client profile is, for certain, the defensive client. I am sure you know the type - the client who argues everything and refuses to look at the hard data while bringing emotion into every conversation and process. When this occurs, I firmly yet professionally remind the client that past behavior will yield past results. I ask them to revisit why they hired my firm. Then, I have them recommit to our process before I proceed."