IKEA's culture is built around values like leadership, innovation, and accepting and delegating responsibility. Talk to the interviewer about a time you accepted responsibility beyond your day-to-day obligations or challenged a policy or idea because you saw a better way to accomplish a task.
"At my last job, I had an idea about how we could standardize and organize the stockroom so that things moved more efficiently. One week, I spent my evenings after work coming up with a solid plan that I thought I could implement in the course of one shift, and then I took my idea and plan to my manager. She thought the idea was a good one, so I asked if I could use one of my upcoming shifts to put my plan into action and she agreed. After that, things moved much more efficiently in the stock room, and my coworkers were really appreciative of how much easier it was to find everything they were looking for. It allowed us to spend more time focusing on what our customers needed on the sales floor."
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
"When I was a sale rep, we didn't have our products in one of the largest retailers in the country. I made it my personal mission to get stock into that retailer. It took a lot of research, planning, strategizing, building relationships with the retailer and suppliers but eventually, after about a year, I got our products listed."
Very good example! Try to add in specifics on the end result. For instance, how many SKU's were you able to get listed?
"Working as a sales rep for Company ABC, I knew if we had our products listed within larger retailers, our sales would skyrocket. Although it was not a job requirement, I made it a mission to earn our way into Retailer XYZ. Throughout 12 months I researched, planned, strategized, and built important relationships. Finally, after one year, we were able to get 56 products listed. This win boosted our annual revenue by $1.2mm."
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