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1.
1.
How do you like to be recognized for your accomplishments?
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TOP ANSWERS
We all like recognition in some way for our accomplishments in the workplace. Share with the interviewer how you would want credit for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions?
Example #1
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."
Example #2
"As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."
2.
2.
How do you handle situations that could cause you to be late or miss work?
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TOP ANSWERS
At IKEA, we see challenges as opportunities for growth and big ideas, so the interviewer wants to get a feel for how you react when you encounter a challenge or unforeseen circumstance that could make you late for work. Talk to the interviewer about how you plan ahead to make it to your shifts on time, and how you react when things don't go according to plan.
Example #1
"I'm a mom, so I constantly have strategies running through my head for how I will respond to the unexpected. I operate from the perspective that you should always be prepared for something to go wrong. Since I'm constantly strategizing how I'll react to a problem, I usually have a good plan in place when the unexpected does happen."
Example #2
"I stay calm and composed when issues arise. My dad got rear ended one time when driving me to school. I texted my friend to see if she could tell my teacher what happened. I explained the situation to my teacher when I got to class. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift."
3.
3.
Do you have reliable transportation?
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TOP ANSWERS
Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Merely share that you have the means to get to work consistently and on time.
Example #1
"I have reliable transportation. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to your office every day."
Example #2
"I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."
4.
4.
What does your future with IKEA look like?
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At IKEA, one of our values is to 'Accept and Delegate Responsibility,' which means that our leadership team is constantly on the lookout for coworkers who show willingness to learn new things and take on new responsibilities. We promote coworkers who show potential and surpass expectations. Talk to the interviewer about what you expect from your time at IKEA.
Example #1
"I see myself working here at IKEA for the long haul -- I'm so excited by everything I've read about the work environment here, so right now I can't imagine a situation that would cause me to leave. I would love to work my way up into a leadership role in the future as you feel that I'm ready for more responsibility, and I'm eager to earn that responsibility with my hard work and down-to-earth personality."
Example #2
"Since I'm finishing up my degree, I'm only able to commit to about 20 hours per week, but I'm really looking forward to being able to work more after I graduate in December. I'm interested in several different areas of the organization, especially in merchandising and design -- I'm working to earn my degree in interior design, so I'm very hopeful that I can work my way into a creative position at IKEA in the future."
5.
5.
IKEA recently raised their average minimum hourly wage to $11.87 per hour, and they offer a competitive benefits package for workers over 20 hours per week. What are your salary expectations?
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TOP ANSWERS
IKEA truly values the work performed by every worker in the company, which is why they strive to continuously improve wages and benefits. Talk to the interviewer about how you hope to be compensated as a retail coworker at IKEA.
Example #1
"$11.87 per hour is a really generous starting minimum wage, so I'd be happy about starting out at that level. The benefits package looks amazing, and I would love to take advantage of that, so I'm hoping to be able to take on 20+ hours per week."
Example #2
"I really appreciate how transparent IKEA is about their compensation and benefits packages -- all the information I need is right on the website. I'm looking forward to the chance to eventually hit the 20+ hour per week mark so that I can take advantage of the amazing tuition assistance program."
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6.
6.
How can IKEA motivate you on the job?
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From our great benefits package, which includes a meal plan at our restaurant and a competitive coworker discount, to the values and culture we work hard to create every day, IKEA is invested in its employees and wants to motivate each coworker to do their best work. Talk to the interviewer about ways that you feel motivated at work. How can your managers support you in doing your best?
Example #1
"I'm most motivated by a culture that feels positive, encouraging, engaging, and peaceful -- even when the work is stressful, it's important to me to work on a team of people who see challenges as opportunities instead of hassles. On a personal level, I feel most motivated by having managers and teammates who are invested in me and in whom I am invested. If I feel like my individual contributions to my team are seen and appreciated, there's no additional motivation I need to do my best work."
Example #2
"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard and I do like that concept because it creates a healthy bit of personal competition for me as well."
Anonymous Answer
"I'm motivated at work when I'm told I'm doing a good job. It's nice to be rewarded financially with bonuses but It's not what drives me to work hard. Recognition for hard work is a great motivator!"
Rachelle's Reply
Excellent response! You are being specific and showing the interviewer that you are engaged at work.
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7.
7.
At IKEA, we value diversity, inclusion, and equality. What makes IKEA stand out to you as a great place to work?
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IKEA was rated at 100% on the 2016 Corporate Equality Index and listed in People Magazine's 'Companies That Care' list for 2018. We work hard to make sure that IKEA is a great place to work. Talk to the interviewer about what stands out to you about the environment at IKEA and what makes you most excited about a job here.
Example #1
"The 50/50 gender balance is something that's extremely important to me, and I love seeing how much information is on the IKEA website about how they have achieved at 50/50 balance so far and their plans in the future. It's clear that they take their values seriously and implement strategies to care for their employees at every level of the business, so I'm very excited about the possibility of working here."
Example #2
"IKEA has some amazing benefits for its employees -- I'm particularly excited about the coworker meal deal for the awesome food in the restaurant! But even more than that, I appreciate that IKEA is so transparent about its goals for diversity and equality, from the 50/50 gender balance to the fact that their medical plan covers gender reassignment surgery. I'm excited to work for any company who values its employees as individuals with unique needs."
Anonymous Answer
"I find the staff at Ikea to be so helpful all the time. They seem very happy at their work. To me, it's clear they love their job and that they are treated well by the company"
Rachelle's Reply
Try to add in specifics such as their employee perks, or any diversity related programs that IKEA offers for employees. This will take some research on their corporate website.
Rachelle's Reply
"I appreciate that IKEA has its own Global Diversity and Inclusion department; ensuring that all employees are treated fairly and with respect. This whole mindset is apparent when I shop at IKEA. The staff are always very helpful and seem happy to be at work."
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8.
8.
We need reliable people on our team at IKEA. How many days were you absent from work last year?
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OUR COACH SAYS
A part of being a diligent employee is to ensure that you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the dot. Talk to the interviewer about your attendance.
Example #1
"I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was sick just 2, and a note from my Doctor accompanied those. Once I was late due to a terrible snow storm, and I always try to be 10 minutes early for my shift."
Example #2
"I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected."
Anonymous Answer
"I missed 2 days from work last year."
Rachelle's Reply
Try being more specific about the fact that you were responsible by reporting those absences.
Rachelle's Reply
"I missed two days from work last year; however, one was with ample notice to my employer, and the other came with a doctor's note."
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9.
9.
What type of work environment do you dislike working in?
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OUR COACH SAYS
Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of environment offered in this position before the interview.
Example #1
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Example #2
"Rather than focusing on the negative, try spinning your answer into a positive focus: "I do best in a supportive environment where there is room to grow, the ability to ask questions, and healthy co-worker relationships."
Anonymous Answer
"I'm pretty adaptable to most working environments. I dislike environments where there is any distrust, ill will, or any bad behavior towards staff or management. It just creates a bad atmosphere for everyone."
Rachelle's Reply
Try flipping your language to the positive versus the negative.
Rachelle's Reply
"I am adaptable to most working environments; however, I thrive most when there is trust among co-workers. A positive work atmosphere is always appreciated!"
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10.
10.
Personality fit is important to us at IKEA. How would you describe your personality?
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OUR COACH SAYS
The culture at IKEA is based on a 'spirit of togetherness, enthusiasm, and fun,' and we are looking for coworkers who bring that spirit to work with them every day. Talk to the interviewer about how your personality will strengthen this cooperative environment and what you add to a team.
Example #1
"First and foremost, I'm a major team-player; I do my best work when I feel like I'm a valuable member of a team instead of just a cog in a machine. My friends always describe me as extremely loyal; when I'm on someone's 'team', I become their loyal advocate and supporter. I'm also very friendly and personable, and I love to bring positivity into an environment that could use some sprucing up."
Example #2
"If I had to boil my personality down into one phrase, I would say 'lifelong learner.' I love research, reading, and I especially love getting to know new people. I think my love of learning translates really well into a retail environment because I would get to learn new things about the products here every day and also get to learn more about my coworkers and customers."
Anonymous Answer
"I'm outgoing and really enjoy working with people. I think having fun and a good sense of humor is very important. I think those words would describe me."
Rachelle's Reply
Try relating your best personality traits to how they will benefit your future employer.
Rachelle's Reply
"I would describe myself as willing to jump in and help, sociable, and good-humored. My friendly personality makes me approachable at work, helping my co-workers when they need a hand."
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11.
11.
How do you handle a situation where your supervisor does not properly communicate information to you?
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You cannot force others to communicate with you in a way that you would always prefer. Talk to the interviewer about a time that you have handled a supervisor who does not interact with you in a way that you like.
Example #1
"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."
Example #2
"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."
Anonymous Answer
"Sometimes you need to recognize people have different styles of communicating. I've had a supervisor communicate a lot by email and I asked if it was ok that we chat on the phone or in person so that I can get a better understanding of the message. Simply asking how we can communicate better is a good place to start!"
Rachelle's Reply
Perfect answer! You are solving a problem and showing excellent communication skills.
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12.
12.
What type of manager brings out the best in you?
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Our very first value at IKEA is 'leadership by example': we hire managers who create an atmosphere of well-being and empower their employees to do the same. Talk to the interviewer about positive relationships you've had with managers in the past. What made these relationships so unique?
Example #1
"I'm really grateful to have had great managers throughout my career, but my most recent manager stands out as the best. She always knew exactly what each of her employees was working on, but she was never guilty of micro-managing. I always felt empowered to do my work but to also ask for help or feedback if I felt stuck. Her enthusiasm for the work was contagious; if a coworker was having a bad day, she always had a kind word or a positive spin on the situation that turned the energy around. She's the exact kind of person I love working for."
Example #2
"In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in."
Anonymous Answer
"A manager who is a good communicator. One who is encouraging and always eager to help and recognizes a job well done. I had a great manager once, who turned out to be more a mentor than a boss. He constantly pushed me to try harder, took the time to teach me new things, congratulated me on a job well done, and helped me improve all the time."
Rachelle's Reply
Very good response. You are drawing in a specific experience from a past mentor and boss which shows great insight.
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13.
13.
Why is this job with IKEA right for you at this time in your career?
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At IKEA, we believe that our coworkers' growth is mutually-beneficial: when you grow, we grow. We believe in every coworker's ability to develop while working at IKEA, and we want to help you achieve your goals. Talk to the interviewer about how a job at IKEA will help you meet your long-term goals.
Example #1
"I'm just starting out in retail, but so far I love it. I'm hoping to make the transition to IKEA from my current position because the culture seems great here -- my only real complaint about my current job is that the environment can be kind of competitive and combative, and that's not really my ideal atmosphere. I think a job in the positive, team-centered environment at IKEA would be more conducive to me learning more and developing my sales and communication skills."
Example #2
"I've been working in IT for the last several years, and I've been feeling pretty burnt out. I think it's time for me to tackle a new challenge, and retail feels like a good fit: I'm excited about a job that keeps me on my feet so that I can feel more active instead of sitting behind a desk all day, and I think it would be great to use my communication and interpersonal skills to the benefit of a team."
Anonymous Answer
"I've been working freelance and in a small office recently and I miss working with the general public. I'd like a change where I can work in an environment where I can work with people, be creative, solve problems, and have a lot of job satisfaction."
Rachelle's Reply
Try incorporating a bit about the IKEA culture and specific growth opportunity so the response is a balance of you and them.
Rachelle's Reply
"I've been working in a small office recently, and miss the opportunities that come with working among larger groups of people. This role with IKEA would offer me the chance to work in a busier environment where I can learn and grow from my team leaders. IKEA offers excellent employee growth opportunities, and I look forward to working my way into a position such as (list the role one or two ranks above the job you are interviewing for)."
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14.
14.
What is the most competitive work situation you have experienced? How did you handle it? What was the result?
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OUR COACH SAYS
This question is designed to determine if you can function well in a competitive environment. Think back to a time when you were racing others to achieve the highest sales, were working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention any successful outcome.
Example #1
"My current sales position is highly commission based, so my colleagues and I are quite competitive. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
Example #2
"Last year I worked at a high-end jewelry store where sales goals were intense, and the rewards were high. I am geared for healthy competition, so when we had contests, it greatly motivated me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."
Anonymous Answer
"I was a sales rep where I had monthly, quarterly, and annual targets. It was a very competitive environment. Every day was a challenge to sell more and one particular year, I achieved the top sales rep out of our team of 4. It was my first year! There was great camaraderie amongst the team and we always helped each other where we could."
Rachelle's Reply
You give specifics here on your goals, which is excellent. Exact numbers and percentages are exactly what an interviewer wants to hear. Good work!
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15.
15.
At IKEA, 'We Love Challenges' because they push us to achieve more. What challenges or problems have you encountered and solved at work?
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OUR COACH SAYS
Ingvar Kamprad, the founder of IKEA, liked to say that 'Most things still remain to be done' -- he was excited by the knowledge that new challenges were always waiting around the corner. At IKEA, we celebrate challenges as opportunities to come up with our next great idea. Talk to the interviewer about how you react to challenge, or describe a difficult problem you worked through on the job.
Example #1
"Creative problem-solving is one of my natural talents, so my brain feels really energized when I meet a challenge at work. When I was working at a smaller, family-owned retail shop a few years ago, the owners realized that they needed to put a system in place to perform a yearly inventory, but they didn't know where to start. It was a big challenge because we needed to figure out how to use our limited resources and workers to complete an inventory of the entire store before the shop opened for the day. I came up with a plan to split the store up into sections, like a grid, and assigned each of my coworkers a 'grid section' to work on. It meant everyone had to come in really early in the morning, but I tried to make it as fun as possible by bringing in coffee and breakfast from a local restaurant."
Example #2
"I totally agree with the philosophy that big challenges are opportunities for big ideas -- that's a really encouraging perspective, and it makes me excited to think about working for a company that values challenge and creative problem-solving. At my last job, my managers always seemed tense and frustrated when they encountered problems, so it would be refreshing to work at a company like IKEA that has such a positive outlook on challenge."
Anonymous Answer
"I love to be challenged. I love to solve problems. When I was working in the family retail business, I realized that we needed to put our business online or we would lose sales to competitors. I researched, found, and implemented an e-commerce solution. Soon we were selling 5% of our sales online!"
Rachelle's Reply
Try to lead with the result rather than burying it in the story. Even more specifics would be helpful here.
Rachelle's Reply
"In my previous role with a small family retail business, we realized the need to become more relevant online. I boosted our sales by 5% in 6 months by introducing an e-commerce solution. This solution allowed us to be competitive in the market while boosting our customer reach."
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16.
16.
This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
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OUR COACH SAYS
Most retail positions require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.
Example #1
"I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."
Example #2
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
Anonymous Answer
"I'm fully aware that retail business hours are a mix of weekends, evenings and holidays. That's not a problem for me"
Rachelle's Reply
Short and sweet is all that's needed here. Good response!
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17.
17.
At IKEA we like to hire strong achievers. Give me an example of a time when you went above and beyond.
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OUR COACH SAYS
IKEA's culture is built around values like leadership, innovation, and accepting and delegating responsibility. Talk to the interviewer about a time you accepted responsibility beyond your day-to-day obligations or challenged a policy or idea because you saw a better way to accomplish a task.
Example #1
"At my last job, I had an idea about how we could standardize and organize the stockroom so that things moved more efficiently. One week, I spent my evenings after work coming up with a solid plan that I thought I could implement in the course of one shift, and then I took my idea and plan to my manager. She thought the idea was a good one, so I asked if I could use one of my upcoming shifts to put my plan into action and she agreed. After that, things moved much more efficiently in the stock room, and my coworkers were really appreciative of how much easier it was to find everything they were looking for. It allowed us to spend more time focusing on what our customers needed on the sales floor."
Example #2
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
Anonymous Answer
"When I was a sale rep, we didn't have our products in one of the largest retailers in the country. I made it my personal mission to get stock into that retailer. It took a lot of research, planning, strategizing, building relationships with the retailer and suppliers but eventually, after about a year, I got our products listed."
Rachelle's Reply
Very good example! Try to add in specifics on the end result. For instance, how many SKU's were you able to get listed?
Rachelle's Reply
"Working as a sales rep for Company ABC, I knew if we had our products listed within larger retailers, our sales would skyrocket. Although it was not a job requirement, I made it a mission to earn our way into Retailer XYZ. Throughout 12 months I researched, planned, strategized, and built important relationships. Finally, after one year, we were able to get 56 products listed. This win boosted our annual revenue by $1.2mm."
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18.
18.
For IKEA coworkers, retail experience is preferred but not essential. Do you have any retail or sales experience?
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OUR COACH SAYS
At IKEA, retail and sales experience is useful -- but it's more important that IKEA coworkers exude a passion for home furnishings, are confident in handling customer inquiries and problems, and are able to prioritize and organize their responsibilities. Talk to the interviewer about any retail experience you have, or describe any experience that makes you suited to accomplishing the tasks and assignments of an IKEA retail coworker.
Example #1
"I started working in retail about 4 years ago and have really grown to enjoy it. My favorite part of working in this industry is that there are always new problems to solve, so it keeps my mind engaged. I also really enjoy learning new things, so I'm excited about acquiring more knowledge about IKEA products so that I can confidently share that information with customers."
Example #2
"While I don't yet have any retail experience, I'm really excited to get started! I have a firm grasp on solid customer service: for the last two years, I've worked at an IT call center helping clients with computer issues. Even though it's a very different industry, the essential qualities of good customer service are consistent -- a positive, helpful attitude; deep knowledge and the ability to confidently communicate that knowledge with customers; and the ability to prioritize to find the most efficient way of solving a problem or accomplishing a task. I think my experience has made me very well-suited for a job at IKEA."
Anonymous Answer
"I've worked in retail, inbound and outbound sales for 15+ years!"
Rachelle's Reply
Further detail on your roles would be very helpful to the interviewer.
Rachelle's Reply
"I worked in a retail environment selling hardware and DIY goods for five years. In this customer facing role, I would assist approximately 50 customers per day, making product suggestions and upselling. I also performed inbound, and outbound sales calls for Company ABC for ten years. In this role, I handled around 60 calls per day, upselling customers, offering new services, and handling account disputes."
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19.
19.
IKEA has a unique set of company values that define the way they do business at every level of their organization. Which of IKEA's values stand out to you?
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OUR COACH SAYS
IKEA's mission is to 'offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them.' Their values help support this mission in big and small ways every day. Show the interviewer that you took time to research some of IKEA's company values -- they're easy to find on the website -- and talk about which of these values made the biggest impact on you.
Example #1
"What stands out to me most about the IKEA philosophy is their commitment to innovation and renewal. They're constantly looking for better strategies to lower costs and thereby lower prices, and it's clear that they encourage their coworkers to speak their mind if they see an opportunity for improvement or need to question the way something is done. I know that if I worked at IKEA, my voice would matter -- even if my suggestions aren't adopted by the company, I feel confident that my ideas would be heard, respected, and appreciated."
Example #2
"I like their focus on a combination of humbleness and willpower -- I like pairing those two seemingly disparate ideas because really they do go hand-in-hand. When you're a member of a team, you have to be humble; there's no room for ego or vanity when you're working together to solve a problem or accomplish a task."
Anonymous Answer
"I believe the Ikea values of leadership resonate with me the most. It's IKEAs people (including customers) that are most important. Leaders need to lead by example, encourage and bring out the best in their staff and create an atmosphere of well-being for all."
Rachelle's Reply
Excellent response! You are showing that you researched the company's values, proving to the interviewer that you are engaged in the process.
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20.
20.
What do you think about IKEA's commitment to Democratic Design?
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OUR COACH SAYS
From its beginnings in a small Swedish town to being one of the most recognizable home furnishing retailers in the world, IKEA has always been committed to its five-pronged theory of Democratic Design: combining form, function, quality, and sustainability at the lowest prices. Which of these commitments is most important to you?
Example #1
"I really appreciate IKEA's commitment to bringing quality home furnishings to as many people as possible by keeping their costs and their prices low. It's really encouraging and inspiring to me to see a company that values its customers in such practical ways. I especially appreciate their commitment to sustainability across their supply chain and the fact that they are constantly improving sustainable possibilities throughout their business, from souring all of their wood from sustainable sources by 2020 to only selling energy-efficient LED lighting. They're making the world a better place while making their customers happy -- it's a win-win."
Example #2
"In my opinion, everyone should be able to afford quality furniture: too many companies today sell cheap products at high prices, but IKEA really breaks that mold. I loved reading about the way Ingvar Kamprad started his business back in the 1940s: he had a simple idea and a vision to include people from all economic levels in the pursuit of quality, no-nonsense furniture."
Anonymous Answer
"In this day and age where our planet is under threat from climate change, IKEA needs to focus on sustainability. Quality, form function at low prices are important but not at the cost of the planet."
Rachelle's Reply
This response seems to be in a negative framework. "IKEA needs to..." "Not at the cost of..." Try a more positive tone.
Rachelle's Reply
"I have read about French designer Phillipe Stark's concept of Democratic Design. From what I understand, the elements include form, quality, function, sustainability, and a low price. I appreciate that IKEA keeps the perspective that everyone has the right to a better everyday life, while also keeping environmental sustainability in the forefront."
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21.
21.
In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
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OUR COACH SAYS
Being flexible in your schedule is valuable as a retail-based employee. How would you handle it if your co-worker did not show up for their shift and you were asked to cover? Assure the interviewer that you are a team player.
Example #1
"I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours and do consider myself to be a team player."
Example #2
"If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to be a team player."
Anonymous Answer
"I've been asked to cover shifts before when someone didn't turn up. It happens. What is most important to me is that the customer is not let down. In my mind, the customer comes first so I will, where possible, be ready to roll up my sleeves."
Rachelle's Reply
Wonderful answer! You are showing the interviewer that you have the team-driven and customer-centric mindset that IKEA is all about.
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22.
22.
Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
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TOP ANSWERS
OUR COACH SAYS
Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.
Example #1
"If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect, in return."
Example #2
"Most places that I have worked have procedures in place for these kinds of scenarios, and I am happy to follow the procedures put in place by IKEA."
Anonymous Answer
"Sometimes people get aggressive because there is a problem with their order or they don't understand something. I find that explaining the situation and making sure they understand is important. Apologizing for the situation and explaining how you plan to rectify it usually disarms them. If they continue to be aggressive, I will say to them that I cannot deal with them if they continue to be aggressive. If they cannot calm down I call a supervisor"
Rachelle's Reply
Very good action steps. Your answer shows that you have some customer dispute training. Try incorporating that training into your response.
Rachelle's Reply
"I understand that customers can become aggressive if there is a problem with their order or a misunderstanding of some kind. My customer service training has taught me that openly listening to their grievances usually disarms the customer. If the customer remained aggressive after my apology and willingness to offer solutions, I would escalate the situation to my supervisor."
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23.
23.
Tell me 3 qualities you possess that make you a strong fit for this position with IKEA.
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TOP ANSWERS
OUR COACH SAYS
IKEA is looking for down to earth, straightforward coworkers who are enthusiastic about home design and are eager to live out the IKEA values personally and professionally. Talk to the interviewer about how you think you would fit in with the team at IKEA.
Example #1
"I appreciate what the IKEA website has to say about what they're looking for in coworkers: I'm a challenger by nature, and I think there is room for improvement in most situations, so it makes me feel really good to know that that's a quality that IKEA is looking for in its coworkers. My friends describe me as 'no-nonsense' -- I'm honest, sometimes blunt, but always kind. I'm also a big, friendly goofball who loves interacting with new people and lightening up a workplace with positive, enthusiastic energy."
Example #2
"One of my personal values and challenges I set for myself is to learn something new every single day, whether that's an aspect of my work I haven't explored, a fact about a coworker, or trying out a new skill. I always take time to reflect on what I've learned at the end of the day -- I think that makes me a better coworker and a better leader. I love to help people, so I'm looking for a job and a career where I can really see my impact, big or small, on others' lives. I'm also really down to earth; I have a big imagination, but I'm really grounded in reality while I'm at work. I like to be efficient and useful."
Anonymous Answer
"I love interacting with people be they managers, co-workers, customers. It energizes me. I guess I'm a people-person.
I have a passion for all things design. Interiors, furniture, art. I love how design solves everyday problems. I love how great design can genuinely make people happy. I'm a visual person.
I love the challenge of listening to people's design problems and finding the best solution together. It's a very rewarding feeling"
Rachelle's Reply
Solid response, bringing in elements of customer service, design, and problem-solving!
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24.
24.
At IKEA we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
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TOP ANSWERS
OUR COACH SAYS
We believe that as you grow, IKEA grows, too. More often than not, we promote to management position from within the company, so there are plenty of opportunities to move into management roles in the future, if that's something that interests you. Do you have any interest in leadership at the company in the future?
Example #1
"I've been looking for a work environment like the one at IKEA for a long time, so if all goes well I expect to stay here for many years. Of course, I'd be thrilled to be considered for leadership or management positions in the future, especially since the leadership model here is based on mutual respect, delegation, and leading by example."
Example #2
"I would be very excited about obtaining a role in leadership within IKEA in the future. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready."
Anonymous Answer
"I'm very interested in furthering my career within IKEA into a managerial position."
Rachelle's Reply
Try to mention a specific role or department that you have your eye on, for future growth.
Rachelle's Reply
"I am very interested in potential leadership roles with IKEA. While browsing opportunities on your career website, I saw that you have a Store Manager in Training program. I would love to be considered for this initiative, down the road."
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25.
25.
What is your experience as a shopper at IKEA?
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OUR COACH SAYS
IKEA stands out from other retailers in many ways: from our iconic layout to our down-to-earth designs. What has your experience been like as an IKEA shopper? What stands out to you about the way we do things?
Example #1
"I actually really like the layout of IKEA stores -- it makes shopping here fun, and I always end up getting to see new items that I wasn't necessarily looking for but fall in love with."
Example #2
"Everything at IKEA feels really hospitable, which is something that I value a lot. Personally, I love the restaurant -- the food is awesome and so unique; I've been introduced to some of my favorite dishes by trying new things here!"
Anonymous Answer
"What stands out to me most is the efficient way the stores are laid out so that the shopper is taken on a journey through the various departments, tempting them as they go. I love the way the rooms are beautifully designed to inspire shoppers. I love the way IKEA has simplified the home furnishing and interior shopping experience and making it a pleasant and fun experience!"
Rachelle's Reply
Very specific response - love it!
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26.
26.
This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
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TOP ANSWERS
OUR COACH SAYS
Our uniforms give off just the vibe we're looking for at IKEA: the bright yellow is friendly and eye-catching, while the uniform is also functional and no-nonsense -- just like our employees. Talk to the interviewer about your feelings about wearing a uniform to work.
Example #1
"I love the IKEA uniforms, actually. I think they're fun and really stand out from other retail uniforms I've seen, and they also seem really comfortable! I think uniforms are a great way to encourage team unity, and it makes getting ready for work a breeze!"
Example #2
"I think that uniforms are a great way to provide a feeling of unity in the workplace. May I see what your uniforms look like?"
Anonymous Answer
"I've worn work uniforms before. I don't mind wearing a uniform to work. It makes it easier to decide what to wear in the morning!"
Rachelle's Reply
Your response is to the point, and positive. Good one!
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27.
27.
In this role you may be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
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TOP ANSWERS
OUR COACH SAYS
Strong math skills are an asset in any retail based role. Assure the interviewer that you are comfortable with the math associated with handling cash transactions and performing inventory counts.
Example #1
"I did very well in math during High School and am comfortable with the math skills required when it comes to accepting cash, balancing a cash float, and performing inventory-related tasks."
Example #2
"My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."
Anonymous Answer
"7"
Rachelle's Reply
Try backing your response with reasoning. Which mathematical areas are you strongest, and where could you use additional training?
Rachelle's Reply
"I would rate my mathematical skills a 7 out of 10. I did well in math while attending high school, even volunteering part-time as a peer tutor. However, I could work on strengthening my skills when it comes to calculus and analysis."
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28.
28.
We have a strong employee honesty program in place at IKEA to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
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TOP ANSWERS
OUR COACH SAYS
Loss prevention initiatives are incredibly important in the retail sector. Discuss with the interviewer how you would handle a situation surrounding employee theft.
Be sure to avoid sounding self-righteous in your answer. Be diplomatic and refer to company protocol in these situations.
Be sure to avoid sounding self-righteous in your answer. Be diplomatic and refer to company protocol in these situations.
Example #1
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
Example #2
"I value honesty so if I saw a co-worker stealing; I would tell my manager immediately. Do you have a process in place for reporting these types of situations?"
Anonymous Answer
"If I discovered a co-worker stealing product or money I'd report it to a supervisor."
Rachelle's Reply
Try mentioning that you would absorb the employee honesty program training, following the IKEA protocol as mentioned in the interview question.
Rachelle's Reply
"Since IKEA has a strong loss-prevention plan in place, I would fully absorb your employee honesty training and follow the steps as trained. I appreciate working with honest people and would not hesitate to report any theft or unlawful behavior."
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29.
29.
IKEA is intentional about being a great place to work. What stands out to you about what makes IKEA different from other retail environments?
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TOP ANSWERS
OUR COACH SAYS
IKEA has franchises all over the world, so it's a unique challenge to create a work environment that is positive for each individual community. We have a diverse team, and so we work hard to make sure that the spirit of togetherness and enthusiasm is consistent in every store. Talk to the interviewer about what stands out to you about the culture here.
Example #1
"I've worked in retail for years, but I've never encountered an environment like the one at IKEA. What stands out to me most is that they encourage their coworkers to question and challenge company policy or way of doing things when they see an opportunity for growth. I appreciate that they invest so much in their coworkers and really want each team member to feel like an individual."
Example #2
"I love that IKEA is defined by the characteristics of Ingvar Kamprad's hometown of Sm?land -- 'simplicity, humility, thrift, and responsibility' are all values that I hold dear, as well. I like that IKEA empowers its coworkers to take responsibility for their work and to take initiative on a new project when they see something that needs to be done."
Anonymous Answer
"I love that IKEA invests in its coworkers and is genuinely interested in their input in making constant improvements to their products and their service. This gives the coworkers a strong sense of teamwork, ownership, and pride in the company. That is rare in a company so huge!"
Rachelle's Reply
Try being specific and discussing any awards or accolades that set IKEA apart. Most large companies boast teamwork and company pride, so what makes IKEA different?
Rachelle's Reply
"I have researched the IKEA employee experience and was pleased to see that you are 'Great Place to Work' Certified, with over 90% of your new employees reporting that they felt very welcome upon joining the IKEA organization. I look forward to that same warm welcome!"
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30.
30.
IKEA's vision is 'To create a better everyday life for the many.' How do you plan to adopt this vision as your own as an IKEA coworker?
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TOP ANSWERS
OUR COACH SAYS
IKEA is always finding new ways to serve its customers and to help new customers have access to our well-designed, functional home furnishings at low prices. Talk to the interviewer about your own vision for customer service and how you would take ownership of the IKEA vision in your customer interactions.
Example #1
"I think I can contribute to creating a better everyday life for my customers by treating every individual with respect, kindness, and courtesy. These are foundational values that I try to incorporate into every interaction I have in my life, whether I'm at work or not. By treating every person as more than just a customer but as a unique individual, and by carefully listening to their needs and questions, I hope to bring the IKEA vision to life."
Example #2
"The thing I value most as a consumer and customer is honesty -- I don't like to feel 'sold to.' I know that a lot of IKEA shoppers have already decided what they're looking for before they come into the store because they have access to the amazing IKEA catalogue. I would adopt the IKEA vision by being warm, friendly, and hospitable to a customer, and then giving them my honest advice and product knowledge if they have questions about a specific item."
Anonymous Answer
"I think I would adopt the IKEA vision by having empathy for each and every customer I deal with. To do my best to listen to their needs and provide them with the best possible solution."
Rachelle's Reply
It's great that you kept a focus on the customer. You could get into further specifics by diving into the IKEA Democratic Design concept again, which is where the 'to create a better everyday life for the many' stems from.
Rachelle's Reply
"On the IKEA website, you mention that you deliver a better everyday life to your shoppers by providing well-designed home furnishing solutions focused on sustainability and affordability. Should I be a successful candidate, I would adopt this specific vision, and that of Democratic Design. Every customer deserves the right to a better everyday life!"
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