IKEA Mock Interview
Practice 40 IKEA interview questions covering design thinking, customer service, and Swedish values.
Question 31 of 40
What does your brand of customer service look like?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
When it comes to finding the right people to deliver their brand of customer service, IKEA states they are looking for answer-finders and problem-solvers who love connecting with people. They are looking for individuals who will capably resolve customer concerns independently to meet their unique needs and expectations and build and retain long-lasting relationships with new and existing customers. "Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!"
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"My brand of customer service is to accept the customer as one of the team. I'm a fan of IKEA, and I imagine IKEA customers are as well. So, we're in it together. I would accept all IKEA customers into the fan club and offer them the same respect, patience, and empathy as everyone else. They're a member of the family, they're a friend, and they are home."
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