IKEA Mock Interview
Practice 40 IKEA interview questions covering design thinking, customer service, and Swedish values.
Question 11 of 40
What would you do if your co-worker did not show up for their shift?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
In a retail environment, schedules are carefully balanced when they are written. When things don't go according to plan, such as staff quitting or calling out sick, those moments are when your flexibility is needed the most. This question aims to determine how you would handle being asked to stay late or adjust your schedule when the need arises.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I would try to be there for my team. I am more than willing to cover a shift for a co-worker if I can. I don't mind accepting overtime hours and consider myself to be a team player."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to support my teams."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
When answering, you'll want to embody the qualities they are looking for in their ideal candidates, such as being a team player who gets "things done quickly and simply" and gets "together with co-workers to figure things out. You'll find a lot of problem-solving happens during impromptu moments. You're encouraged to find simple ways to do everything."
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Anonymous Answer
I've been asked to cover shifts before when someone didn't turn up. It happens. What is most important to me is that the customer is not let down. In my mind, the customer comes first so I will, where possible, be ready to roll up my sleeves.
Rachelle's Feedback
Wonderful answer! You are showing the interviewer that you have the team-driven and customer-centric mindset that IKEA is all about.
Anonymous Answer
I will try to help out picking up on his/her task.
Marcie's Feedback
Nice. Beyond covering for them, you might talk about also trying to cross-train in general so team members know how to do each other's tasks if/when this happens. This will show that you are proactive and take the initiative to make things run more efficiently.
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