FranklinCovey Mock Interview
Practice 29 FranklinCovey interview questions covering leadership principles, consultative selling, and organizational effectiveness.
Question 19 of 29
Give an example of when you used your listening skills to solve a problem.
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Example Answer
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Carly Zucker is an Instructional Designer who creates online training and classes for university and K-12 students.
The interviewer wants to see that you have strong listening skills. They want to see that you aren't the type to interrupt before hearing your co-workers out. When it comes to using your listening skills while receiving direction from your employer, asking for clarification can save you a lot of grief down the road! Show that you are one to check for full understanding when you are navigating new territory. Highlight to the interviewer that you are the type to attentively listen and troubleshoot problems in a collaborative style. Give an example that demonstrates how you avoided miscommunication by using your stellar listening skills!
Carly Zucker is an Instructional Designer who creates online training and classes for university and K-12 students.
"Someone with good listening skills will:
- Give the speaker their full attention
- Maintain proper eye contact
- Show invested interest by nodding or agreeing
- Avoid interrupting
- Ask followup questions if necessary
- Make statements such as 'If I am understanding you correctly...' or 'Do you mean that you want...'
- Ask for clarification if needed
- Take notes if needed
- Create a plan of action to resolve the problem if needed"
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Anonymous Answer
I had just reread the _____ book on coaching literally the weekend before. The following week, I had to speak to a student that I see on a regular basis regarding his choices in the classroom. This student is usually combative with me when working through the situation, oftentimes leading me frustrated and no change made. This time, I implemented the strategies reviewed in the book: seeking to understand before being understood. This involved me being quiet as the student talked and not trying to solve the problem, but supporting the student to find their own solution. In the end, he was able to calmly explain to his teacher his choices and how she could better support him when he is feeling frustrated.
Marcie's Feedback
Great! This is a strong example that shows you're fully capable of using your listening skills to solve a problem. Perfect!
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