We encourage innovation at Doordash. When have you brought innovation or new ways of thinking into your work?
As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. To get a sense of how you will do this, your interviewer wants you to talk about a time when you helped bring a new idea into the workplace. Whether the example you use is small or large in scale when looking at the bigger picture, make sure that you can clearly explain why the new idea was important and how you helped implement it.
"In my previous role I was fortunate enough to introduce my company to the idea of a gold level service where, in addition to our general customer service, we added on service options. Our customer base responded very positively, and we kept the program running for a few years."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
There was a time at the beginning of my position as a Front Office Manager I would notice that on cruises where the team was not that busy that overall ratings did not end up being as good as hoped. This meant to me that no news is most likely not good news. I started a program where we would use downtime to actively reach out to guests via a cold call or to interact with them during the various social activities we had going on throughout the ship. By reaching out to them, we could get them to give us information about potential disappointments they may be having with their cruise. We would then get their information, log it in our CRM, and within the next 4 to 12 hours have a full resolution with a service recovery built in. I started to notice by being more proactive, we could address these issues before the guest went home and gave us a low NPS rating/bad survey, ratings were ultimately exceeding targets as the guests could see we were going above and beyond.
Marcie's Feedback
Awesome! You did a great job here using the STAR method to describe the situation, your task/action, and the end result. This is a strong answer because you clearly explain how you identified an issue and then went about resolving it. The interviewer will appreciate how proactive and forward-thinking you were. They'll also be happy to hear that your actions prevented bad customer reviews for the company. Excellent answer!
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