MockQuestions

Centene Corporation Mock Interview

Question 8 of 35 for our Centene Corporation Mock Interview

Centene Corporation was updated by on June 29th, 2022. Learn more here.

Question 8 of 35

This role requires patient collection, so you might have to have difficult conversations. Tell me about a difficult conversation you've had with a patient or customer.

"I know it isn't health care related, but when I was a waitress, I had an upset customer who didn't have his meat prepared the way he wanted. I apologized, but he was very upset to the point of yelling. I tried to stay calm so I wouldn't appear rattled. He did stop eventually- I apologized again, told him I would comp his meal, and that I would talk to the chef. I also asked him if he would like to order something different. He chose another option and was quiet after that."

Next Question

How to Answer: This role requires patient collection, so you might have to have difficult conversations. Tell me about a difficult conversation you've had with a patient or customer.

Advice and answer examples written specifically for a Centene Corporation job interview.

  • 8. This role requires patient collection, so you might have to have difficult conversations. Tell me about a difficult conversation you've had with a patient or customer.

      Why the Interviewer Asks This Question

      Centene Corporation requires cash collection for unpaid bills. It is nobody's favorite part of the job, but the organization must stay on top of collecting the cash owed to them. Your interviewer needs to know that you can be diligent yet respectful during these difficult conversations with members.

      Written by Ryan Brunner on June 29th, 2022

      How to Answer

      Ideally, you'll want to outline a time or two where you've had to have a difficult conversation on the job and describe how you kept your cool if things got tense. You'll also want to reiterate that you know this is an aspect that comes with this job at Centene Corporation, and you are ready to tackle the challenge head-on.

      Written by Ryan Brunner on June 29th, 2022

      1st Answer Example

      "I know it isn't health care related, but when I was a waitress, I had an upset customer who didn't have his meat prepared the way he wanted. I apologized, but he was very upset to the point of yelling. I tried to stay calm so I wouldn't appear rattled. He did stop eventually- I apologized again, told him I would comp his meal, and that I would talk to the chef. I also asked him if he would like to order something different. He chose another option and was quiet after that."

      Written by Ryan Brunner on June 29th, 2022

      2nd Answer Example

      "I used to work in a call center, so I often had customers upset because they had to wait a long time to talk to a "live person." One customer went on and on about how her time was valuable and how she couldn't believe it took this long to get a real person on the end of the line. I let her vent and then apologized. I told her I was here now and asked how I could help her. I listened carefully to what she needed, and instead of passing her to another individual when she asked me a question I didn't know, I put her on hold while I found the answer instead of transferring her. She was grateful I could help her and had calmed down by the end of the call."

      Written by Ryan Brunner on June 29th, 2022

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "As an HR support in my present job, I had to handle a call from an employee who was in FMLA for over a year, and she had to report back to work. She asked if we can extend her time and asked her if she submitted a new claim, which she didn't. I had to inform her that she needs to report to work unless a claim has been submitted, with the doctor informing us that she needs more time. Unfortunately, she didn't, which caused us to terminate her."

      Rachelle's Feedback

      These conversations and situations are never easy to approach, but it seems that you handled this professionally by clearly setting expectations and timelines and following protocol.

    • Next Question