What does client service mean to you?
Often in any interview, a recruiter will ask questions that are directly related to the company's culture or values. For example, this question correlates with their core value, "Client Service Drives Our Success. Our clients are partners and friends; our responsiveness to their needs never falters. We're relentless in our dedication. We strive to be the type of people they'd want on their teams." The more familiar you are with their mission, their values, and their culture, the stronger your interview performance will be.
"I would say my point of view of client service is very akin to Burns & McDonnell's core value. For me, it is about character, and doing what's right. Take care of each other, and be the best kind of person, ally, as you can be. Take care of your clients as you would a family member, a friend, a neighbor."
While in your video interview try to be mindful of your how you might come across. Keep it natural, speaking with friendly confidence while maintaining eye contact with the camera. Be mindful of your posture and smile with both your mouth and your eyes. Keep your body language open, your tone steady, even, and consistent with your statements. Looking at yourself on the screen could be interpreted as looking down, which is a sign of lacking confidence. So practice beforehand until you are comfortable with this style of interview, and come across as if you are speaking to a real person or to an audience.
