We pride ourselves on teamwork here at Bank of China and this role in Client Services relies on teamwork. What are the top qualities you would bring to a team based atmosphere here?

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Community Answers

At the heart of this question falls your interviewers need to determine how well you will work with others on the team at Bank of China. You will be working with high level advisors and managers that are under a lot of pressure to perform in their jobs and your communications with them will either alleviate some of that stress or add to it. To ensure that your interviewer walks away from your conversation knowing that you are a team player that keeps the end goals of the company in mind, focus your answer on your effective communication skills, your knowledge of everyone's role on the team and your knowledge of what your role on the team will be.

"As with any team that I have worked on in the past, my priority is knowing that everyone has an important piece in the overall success of the team. In customer service, this is knowing who to contact with the right questions and who to guide customers to when needed. This ensures that our work is done efficiently on our end of things and that our customers are handled efficiently and effectively. If hired here at Bank of China, my first goal would be to get to know everyone on the team that I would work with, what their roles are and how to best communicate with them."

"My top quality is my ability to communicate, both verbally and through writing. I have excellent interpersonal speaking and listening skills and my past colleagues have always appreciated this. Here at Bank of China, your clients would appreciate this in my work as well. I am a very efficient and effective written communicator as well and this would be very beneficial at a company like Bank of China, where your offices are spread throughout the country and I can imagine that email communication is vitally important."

Anonymous Answer

"I know that everyone has a part to play and without everyone's contribution, the work cannot get done efficiently, instead would cause more problems for the team. I always work to get things done in a timely manner to avoid holding up other colleagues. In addition to this, I always get to know my colleagues very well and what their roles are so I can work well with them."

Stephanie's Feedback

This is a great start, but I suggest being a little more specific here. You do your own work in a timely manner, but do you dip in to help colleagues if they're behind schedule? You mention that you get to know your colleagues well, but what strategies do you use to build relationships with them? A few specific details will take this response from good to great!