Memorial Hermann Southwest Hospital Mock Interview

Practice 35 Memorial Hermann Southwest Hospital interview questions covering clinical excellence, patient safety, and values-based care.

Question 1 of 35

Memorial Hermann hospitals exercise an ER Navigation Program to address the problem of inappropriate ER use. Are you familiar with any such program?

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Darby Faubion

Darby Faubion has been a Nurse and Allied Health Educator for over 20 years. She has clinical experience in several specialty areas, including pediatrics, medical-surgical, critical care, and hospice.

ER Navigation places a Community Health Worker (CHW) in the Memorial Hermann ERs that are frequently used by uninsured and under-insured patients. CHWs identify clinics that best fit a patient's location, income, language, work hours, and bus routes and address issues that may lower the priority of health care (e.g., need for food stamps, rental support, or assistance with utilities). They make appointments, arrange transportation, share information and referrals to community/safety net programs, and educate about public benefits and other payment resources. CHWs initially meet patients during an ER visit. Still, much of their work is done in follow-ups, such as ensuring a clinic appointment was made/ was successful and assisting with the paperwork required for qualification for Medicaid, CHIP, or county indigent programs. Like Palliative Care, using an ER Navigation Program can significantly reduce the number of unnecessary emergency room visits and healthcare costs across the board. Share your opinion of these programs with the interviewer so they can see if you will be a good fit for the company culture if hired.

Darby Faubion

"I love this idea! Having worked in an emergency room for several years, I understand that uninsured or under-insured patients often feel their only option is to go to the ER when they are sick. Many do not realize how many resources there are for community members that may assist with healthcare and other needs. Also, having someone to follow up with patients once they leave the emergency room makes them feel like more than just a number, but like their well-being matters."

Darby Faubion

"I have never worked in a facility with a program like this, but I think it is a great way to provide education and continuity of care in a much broader way. Educating the people that come through the emergency department about available resources is great in itself, but helping them tap into those resources is a great way to give back!"

Krista Wenz

Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.

If you are familiar with such programs, describe your positive experience. If you are unfamiliar with this program, show the interviewer that you have researched the program and let them know how it can benefit the hospital.

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35Memorial Hermann Southwest Hospital Interview Questions & Answers

1.Memorial Hermann hospitals exercise an ER Navigation Program to address the problem of inappropriate ER use. Are you familiar with any such program?

2.At Memorial Hermann Southwest Hospital, we seek to hire individuals keenly interested in healthcare. Would you consider yourself dedicated to a career in healthcare services?

3.How do you keep your emotions from getting in the way of your productivity?

4.The Memorial Hermann Mental Health Crisis Clinics (MHCCs) are outpatient mental health service providers that serve individuals in crises. Do you have any experience working with patients with mental health diagnoses?

5.At Memorial Hermann Southwest Hospital we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?

6.Memorial Hermann Texas Medical Center is one of the nation's busiest Level I trauma centers. Have you ever worked in a trauma center?

7.To work for Memorial Hermann Southwest Hospital, you must be able to pass a full criminal background check and drug screen. Will you have an issue passing either?

8.Memorial Hermann requires our team members to have strong organizational skills and attention to detail. How do you ensure that your workdays are organized, and your documentation is accurate?

9.If you could expand your knowledge and expertise in any of our specialty services, which would you choose?

10.Our Behavioral Health Program offers patients with mental health issues treatment within the comfort of their own homes. What can you think of that would be a benefit to treating mental health patients in their homes?

11.One of the values in Memorial Hermann Southwest Hospital's mission statement is, "We measure the outcomes of each effort and only sustain and expand those with demonstrable outcomes." What does this statement mean to you?

12.At Memorial Hermann Southwest Hospital we seek to hire individuals who have ambitions of growing their careers. Where do you see yourself in 3-5 years?

13.Memorial Hermann Southwest Hospital seeks to hire those with strong problem-solving skills. When were you able to successfully resolve a problem in the workplace?

14.Memorial Hermann Southwest Hospital promotes Supportive Medicine; a medical discipline focused on reducing gaps in patient care and support. Are you familiar with Supportive Medicine, and have you ever been involved with it?

15.How would your coworkers describe your personality?

16.Memorial Hermann Southwest Hospital is proud of its diverse workforce. When have you worked amongst a diverse group of people?

17.This position requires a team approach to healthcare. Do you prefer to work in a team-based position or individually?

18.What do you like to do in your free time to relieve the stressors from your job?

19.Memorial Hermann Southwest Hospital has a 118-bed Level IV Neonatal Intensive Care Unit. Have you ever worked with critically ill newborns?

20.What part of your healthcare career brings you the most stress?

21.How did you hear about this position?

22.What is your impact goal if Memorial Hermann Southwest Hospital hired you today?

23.Think about a difficult boss, professor, or coworker. What made them challenging to be around? How did you successfully interact with this person?

24.How do you keep your knowledge current with the ongoing changes in the healthcare services industry?

25.What type of work environment do you thrive in?

26.In your opinion, what makes you a great problem solver?

27.Have you ever heard of the Memorial Hermann Health Centers for Schools Program, and what are your thoughts about healthcare services being connected to school programs?

28.Memorial Hermann Southwest has received Magnet(R) recognition for excellence in nursing. Have you ever received an award or recognition for a job you've done?

Memorial Hermann Southwest Hospital Mock Interview

Memorial Hermann hospitals exercise an ER Navigation Program to address the problem of inappropriate ER use. Are you familiar with any such program?

35Memorial Hermann Southwest Hospital Interview Questions & Answers

1.Memorial Hermann hospitals exercise an ER Navigation Program to address the problem of inappropriate ER use. Are you familiar with any such program?

2.At Memorial Hermann Southwest Hospital, we seek to hire individuals keenly interested in healthcare. Would you consider yourself dedicated to a career in healthcare services?

3.How do you keep your emotions from getting in the way of your productivity?

4.The Memorial Hermann Mental Health Crisis Clinics (MHCCs) are outpatient mental health service providers that serve individuals in crises. Do you have any experience working with patients with mental health diagnoses?

5.At Memorial Hermann Southwest Hospital we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?

6.Memorial Hermann Texas Medical Center is one of the nation's busiest Level I trauma centers. Have you ever worked in a trauma center?

7.To work for Memorial Hermann Southwest Hospital, you must be able to pass a full criminal background check and drug screen. Will you have an issue passing either?

8.Memorial Hermann requires our team members to have strong organizational skills and attention to detail. How do you ensure that your workdays are organized, and your documentation is accurate?

9.If you could expand your knowledge and expertise in any of our specialty services, which would you choose?

10.Our Behavioral Health Program offers patients with mental health issues treatment within the comfort of their own homes. What can you think of that would be a benefit to treating mental health patients in their homes?

11.One of the values in Memorial Hermann Southwest Hospital's mission statement is, "We measure the outcomes of each effort and only sustain and expand those with demonstrable outcomes." What does this statement mean to you?

12.At Memorial Hermann Southwest Hospital we seek to hire individuals who have ambitions of growing their careers. Where do you see yourself in 3-5 years?

13.Memorial Hermann Southwest Hospital seeks to hire those with strong problem-solving skills. When were you able to successfully resolve a problem in the workplace?

14.Memorial Hermann Southwest Hospital promotes Supportive Medicine; a medical discipline focused on reducing gaps in patient care and support. Are you familiar with Supportive Medicine, and have you ever been involved with it?

15.How would your coworkers describe your personality?

16.Memorial Hermann Southwest Hospital is proud of its diverse workforce. When have you worked amongst a diverse group of people?

17.This position requires a team approach to healthcare. Do you prefer to work in a team-based position or individually?

18.What do you like to do in your free time to relieve the stressors from your job?

19.Memorial Hermann Southwest Hospital has a 118-bed Level IV Neonatal Intensive Care Unit. Have you ever worked with critically ill newborns?

20.What part of your healthcare career brings you the most stress?

21.How did you hear about this position?

22.What is your impact goal if Memorial Hermann Southwest Hospital hired you today?

23.Think about a difficult boss, professor, or coworker. What made them challenging to be around? How did you successfully interact with this person?

24.How do you keep your knowledge current with the ongoing changes in the healthcare services industry?

25.What type of work environment do you thrive in?

26.In your opinion, what makes you a great problem solver?

27.Have you ever heard of the Memorial Hermann Health Centers for Schools Program, and what are your thoughts about healthcare services being connected to school programs?

28.Memorial Hermann Southwest has received Magnet(R) recognition for excellence in nursing. Have you ever received an award or recognition for a job you've done?

29.Why do you think you will be successful in this role with Memorial Hermann Southwest Hospital?

30.Do you think it is possible to be a good team member yet disagree with the leader occasionally?

31.There are many hospitals you could have applied to. Why did you choose Memorial Hermann Southwest Hospital?

32.What makes you the best candidate for this position?

33.How would your references describe you?

34.Do you see yourself as a leader? When have you led a team?

35.Why should we not hire you?