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Anthem Mock Interview

Question 26 of 35 for our Anthem Mock Interview

Anthem was written by and updated on May 3rd, 2022. Learn more here.

Question 26 of 35

At Anthem, sometimes we have to make difficult decisions about whether or not a medical service is covered. In the past, how have you been able to put aside your personal feelings for the good of the business?

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Advice and Examples: At Anthem, sometimes we have to make difficult decisions about whether or not a medical service is covered. In the past, how have you been able to put aside your personal feelings for the good of the business? For an Anthem Interview Question.

  1. 26.

    At Anthem, sometimes we have to make difficult decisions about whether or not a medical service is covered. In the past, how have you been able to put aside your personal feelings for the good of the business?

      How to Answer

      You have to make very difficult decisions in the health insurance industry, and some of them don't feel great when you have a patient who is impacted. Assure the interviewer that you can handle a difficult situation and do your job effectively.

      Kimberly's Answer

      "I worked with a patient going through a very difficult time and had a procedure that wasn't covered. There was an alternative, but she had decided that wasn't the best route for her to take. I felt awful giving her this news, but I knew I couldn't approve it. I mentioned the scenario to my leader to double-check I had done the right thing, and she verified that I made a good call."

      Kimberly's Answer

      "I have a lot of empathy for others, so these situations are hard. I worked with a gentleman who had a denied claim and tried to point him in the direction of community resources that could help him pay for some of his expenses. I also referred him to a social worker at the hospital where he had his surgery to see what resources and payment plans they could come up with for him. I tried to give him the best service and look into as many alternatives as possible."