1. Our goal is to hire very ambitious people. Tell me about a time you went the extra mile, even when it may not have been required or asked of you.
2. At Anthem, sometimes we have to make difficult decisions about whether or not a medical service is covered. In the past, how have you been able to put aside your personal feelings for the good of the business?
3. At Anthem, we want a world class call center where each team member is empowered to give feedback to others. Tell me about a time you gave feedback to a colleague.
4. At Anthem, innovation is really important to us. Give an example of an innovative idea you've had recently.
5. At Anthem, we believe in continuous feedback. Tell me about a time you received constructive feedback. What did you do after hearing this?
6. We want to hire people who can grow within our company. When have you stretched yourself in your current role and done more than what was expected of you?
7. Anthem seeks to hire those with strong problem-solving skills. When were you able to successfully resolve a problem in the workplace?
8. Many of our jobs at Anthem require us to do projects when there is down time. Can you give an example of a project you led start to finish?
9. This role requires patient collection, so you might have to have difficult conversations. Tell me about a difficult conversation you've had with a patient or customer.
10. At Anthem, we have large patient data sets we need to analyze. Tell me about a large data set you had to analyze and how you added value through your analysis.
11. Patients are becoming increasingly technology savvy and have higher expectations than ever from our industry. Innovation is required to provide more cost effective and high value care. Tell me about a new idea you recommended in your current role.
12. At Anthem, we do a lot of community education to help the people in our local communities understand their health insurance. Tell me about outreach you have done in the community in your previous role.
13. At Anthem, we've invested in the latest technology to create efficient work flows. Tell me how you've gone about learning new technology in the past.
14. At Anthem, we deal with confidential patient data. Tell me about a time you followed HIPAA regulations even when it wasn't easy or convenient to do so.
15. We work with patients and customers who are confused or upset about their medical insurance. Tell me about a time you had to teach and train an upset customer. How did you handle the situation, and what was the outcome?
16. Tell me about a time you had to deal with a difficult person at work. How did you handle it?
17. Give me an example of a time you were given little direction on a job assignment. How did you complete it?
18. To work at Anthem, you have to be passionate about compliance and accuracy. Tell me why this is important to you.
19. What is your patient care philosophy or customer care philosophy (if coming from different industry)?
20. If you could expand your knowledge and expertise in any area of the health plan space, which would you choose?
21. We encourage professional curiosity in our workplace and an entrepreneurial mindset. If you could start your own business, what would you do?
22. If Anthem hired you today, what would you accomplish first?
23. Tell me about your healthcare related education and training.
24. What inspired you to apply for this position at Anthem?
25. This role would involve sales to new partners who want to offer their employees our health insurance. What are some ways you add value to prospective clients so that you can have meaningful discussions?
26. At Anthem, we believe in transparency with our health insurance customers and our employees. Tell me about your leadership style in regards to transparency.
27. What is your process for explaining technical information to people who aren't technical?
28. How do you connect with a customer you are working with virtually?
29. At Anthem, we have many health insurance competitors that we need to have a pulse on. In your current role, how do you stay up to date with competitors?
30. At Anthem, we have many positions where employees work remotely 99% of the time. How would you set yourself up for success at your home office?
31. The health industry is strongly influenced by changing legislation. How do you stay current on new rules and regulations that impact our industry?
32. The health insurance industry is very complex. All of our positions require strong organizational skills and attention to detail. How do you ensure that your work is properly organized and highly accurate?
33. How do you prioritize your work?
34. What is your preference - working alone or as part of a group?
35. Tell me the difference between a medical bill and an EOB.