American Express HireVue Mock Interview

To help you prepare for a HireVue interview at American Express, here are 30 interview questions and answer examples.

American Express was written by on August 30th, 2022. Learn more here.

Question 1 of 30

What would you consider your greatest achievement?

The aim of this question is to assess how you weigh your accomplishments against your career goals, while contrasting your example against their standards and expectations. Their aim is to evaluate whether your accomplishments exceed expectations or meet the status quo. Avoid exaggerating or telling the assessment vendor what you think the recruiters will want to hear. This will come across as disingenuous and, more often than not, will be flagged by the HireVue algorithm.

Next Question

American Express HireVue Interview Questions & Answers

  • Accomplishment

    1. What would you consider your greatest achievement?

  • Adaptability

    2. Tell us about a big change that happened in your previous position and how you adapted.

  • Behavioral

    3. Tell us about your ideal work environment or company culture.

  • Behavioral

    4. Tell us something about you that isn’t on your resume or cover letter.

  • Behavioral

    5. Tell us a little about yourself.

  • Behavioral

    6. What is your greatest strength and your greatest weakness?

  • Behavioral

    7. What would be the one thing your previous coworkers would say about you?

  • Career Goals

    8. Why are you leaving your job for this position?

  • Career Goals

    9. Where do you see your career taking you in the next five years?

  • Career Goals

    10. What makes American Express a good fit for you at this point in your career?

  • Career Goals

    11. Why do you want to work for American Express?

  • Communication

    12. Tell us about a time you had to explain something complex to someone.

  • Communication

    13. Tell us about a time you experienced difficulty communicating with a customer.

  • Competency

    14. What is the name of the CEO at American Express?

  • Competency

    15. How does your experience and background make you a strong candidate for American Express?

  • Conflict

    16. Tell us about a conflict you experienced at work.

  • Creative Thinking

    17. When was the last time you came up with a creative solution to a difficult problem?

  • Customer Service

    18. Tell us about a time a customer provided feedback you feel you didn’t deserve.

  • Customer Service

    19. How would you describe the pros and cons of working in customer service?

  • Customer Service

    20. What does customer service mean to you?

  • Diversity And Inclusion

    21. How comfortable are you working with people from different lifestyles and cultures than your own?

  • Experience

    22. Tell us what it was like working in your previous position.

  • Experience

    23. How well do you perform with repetitive and monotonous tasks?

  • Honesty

    24. Tell us about a time when you demonstrated you were trustworthy.

  • Job Satisfaction

    25. What will you miss most about your last job? What will you miss the least?

  • Performance-Based

    26. Tell us about a time you were dissatisfied with your own performance.

  • Problem Solving

    27. Tell us about a time when you had to creatively resolve a customer's dispute.

  • Stress

    28. When you experience a great deal of stress, how do you cope?

  • Teamwork

    29. What would you do to earn the trust of your new teams when entering a new work environment?

  • Teamwork

    30. Tell us about a time you worked with someone who wasn’t contributing to the team.