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Amazon Mock Interview

Question 25 of 54 for our Amazon Mock Interview

Amazon was updated by on February 19th, 2024. Learn more here.

Question 25 of 54

Amazon is known for exceptional customer service. What does excellent customer service mean to you?

Amazon believes excellent customer service goes beyond doing precisely as you're expected; it's more than having a smile on your face when the customer is looking. They view excellent customer service as actively seeking out opportunities to deliver more than the standard and thoroughly listening to your customers when they tell you what they need. As Jeff Bezos has said, 'Start with the customer and work backwards. It's our job every day to make every important aspect of the customer experience a little bit better. Obsessing over customer experience is the only long-term defensible competitive advantage.' Pay attention to the language of their culture and the keywords they use, and where possible, incorporate those keywords or statements you most identify with in your answer.

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How to Answer: Amazon is known for exceptional customer service. What does excellent customer service mean to you?

Advice and answer examples written specifically for an Amazon job interview.

  • 25. Amazon is known for exceptional customer service. What does excellent customer service mean to you?

      What You Need to Know

      Amazon believes excellent customer service goes beyond doing precisely as you're expected; it's more than having a smile on your face when the customer is looking. They view excellent customer service as actively seeking out opportunities to deliver more than the standard and thoroughly listening to your customers when they tell you what they need. As Jeff Bezos has said, 'Start with the customer and work backwards. It's our job every day to make every important aspect of the customer experience a little bit better. Obsessing over customer experience is the only long-term defensible competitive advantage.' Pay attention to the language of their culture and the keywords they use, and where possible, incorporate those keywords or statements you most identify with in your answer.

      Written by Kevin Downey on January 25th, 2023

      1st Entry Level Example

      "Customer service means exactly what those two words mean when you put them together. If you want someone to be a customer, that means they want to try out your brand or are loyal to it. Otherwise, they are not your customer. Service means tending to one's needs. To serve their needs. So when you put them together, you are saying that you want someone to be your customer, and their patronage is earned. To serve them is to tend to their needs and make sure all of those needs, both conscious and sub-conscience needs are both met."

      Written by Kevin Downey on January 25th, 2023

      1st Experienced Example

      "I know that Amazon aims to improve every customer's day by delivering over and above their expectations. I appreciate that Amazon tweets back to every complaint, has a strong team committed to every social platform where customers might leave a comment and that you never have to wait long for a meaningful reply from a customer service agent. If I can change my customer's day for the better, I have done my job delivering exceptional customer service."

      Written by Rachelle Enns on September 27th, 2021

      2nd Experienced Example

      "Kate Zabriskie, the author of Business Training Works, once said, 'The customers' perception is your reality.' To me, this means that if my clients think my team does not care about them, they likely do not. Excellent customer service starts with proper training and setting high standards for my team from the get-go."

      Written by Rachelle Enns on September 27th, 2021

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "Customer service is everything for any business. Being customer-obsessed, I think excellent customer service is that we provide the best deliverables to our customers beyond their expectations. Listen and analyze their feedback properly and try to make changes in our service to provide the best."

      Rachelle's Feedback

      These are all fantastic ways to deliver exceptional service! Here are some words from Amazon's Leadership Principles on Customer Service. You will want to consider adding in 'Amazonian' language into your responses: "Customer Obsession: Leaders start with the customer and work backward. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers."
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