How to Answer: Have you ever had to contact Amazon customer support? If so, describe your experience.
Advice and answer examples written specifically for an Amazon job interview.
24. Have you ever had to contact Amazon customer support? If so, describe your experience.
What You Need to Know
If you are an Amazon Prime member and have talked to a customer service representative, then you have likely been thanked for being a loyal prime member. This simple appreciation for your brand loyalty can go a long way. So, whether you dealt with Amazon Logistics or one of Amazon's other customer service departments, describe your above-average customer experience, highlighting what stood out in your mind about the service you received. Keep your response positive, detailing your issue and how it was resolved, preferably ultimately exceeding your expectations. Share how this customer service model aligns with your philosophy, and detail how you are similarly customer obsessed.
Written by Kevin Downey on January 25th, 2023
1st Entry Level Example
"There have been several times when a package I ordered didn't arrive on time, for whatever reason. Life happens, and it isn't something I am upset about. But on those occasions, I reached out to Amazon Logistics, which has always taken care of me. Whether they refunded my account or took extra measures to get that package to me as quickly as possible, I have had nothing but gratitude for how I was treated and taken care of."
Written by Kevin Downey on January 25th, 2023
1st Answer Example
"I have heard and experienced many incredible things about Amazon customer service. The wait time is usually short, and the agents are knowledgeable and energetic."
Written by Rachelle Enns on September 27th, 2021
2nd Answer Example
"Thankfully, my Amazon deliveries have always been early, and my expectations more than met. I like that you have various support methods, and I hear that the wait time is quite short."
Written by Rachelle Enns on September 27th, 2021
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