Heather Douglass has over 20 years of experience as a Career Coach, Recruiter, and HR Specialist. Much of her experience is as a Technical Recruiter in the healthcare industry.
Heather created content for MockQuestions in 2017 and 2018. Her interview answers and advice cover technical healthcare-based roles, including Medical Receptionist, Cardiovascular Technologist, and Pharmacy Technician.
Read more about Heather Douglass on LinkedIn.
"I know that it can be hard to handle customers when they get upset, because I've dealt with these situations before. However, I feel confident in my ability to handle all kinds of personalities. I am good at staying calm in these situations, and calming the customer."