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1.
1.
What is one of your biggest fears about being a medical lab technician?
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TOP ANSWERS
OUR COACH SAYS
While a career in the healthcare industry is very rewarding, the responsibility that each member of the care team has to shoulder can, sometimes, become overwhelming. As a medical laboratory technician, there is a great deal of responsibility, such as handling specimens, monitoring machines for accuracy and reporting results. The interviewer wants to know that, although some things related to your work may cause you to be cautious, you are able to handle those things with professionalism and not allow yourself to become so overwhelmed that it interferes with your job performance.
Example #1
"I guess if I were to say that I fear something, it would be the fear of giving an inaccurate test result for a patient. Many people don't realize the measures that we have to follow as lab techs to ensure that equipment is properly maintained so that our test results are accurate, or that we have to check and double check labels and orders to make sure that we are performing the right tests for the right patient(s). No one wants to make an error that could result in an accurate plan of care being developed for a patient."
Example #2
"One of my fears is that I may misread an order or enter the wrong information in the computer and end up having a result that is not correct. I really pride myself on following orders and verifying documentation before and after performing a test so that nothing like this happens."
Example #3
"I could think of a number of things that concern me. Being a medical laboratory technician requires me to follow strict guidelines for handling specimens and running tests. The biggest concern, I believe, that most lab techs will admit to having is the fear of mishandling specimens and ending up with results that are not accurate because of that. This can cause a test to have to be repeated in its entirety."
Anonymous Answer
"One of my biggest fears is not being able to properly identify an abnormal value resulting in releasing false results to the receiving physician. I also do not want to cost the hospital a great deal of money due to my mistakes. I know mistakes happen, but I fear that my mistakes may negatively affect a patient's life."
Rachelle's Reply
Your example is a good one; however, try to finish your response on a note of confidence.
Rachelle's Reply
"One of my biggest fears is being unable to properly identify an abnormal value, resulting in releasing false results to the receiving physician. I do not want to cost the hospital money due to error or affect a patient in any negative way. I know these types of mistakes happen on occasion; however, I will do everything I can to ensure 100% accuracy at all times."
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Anonymous Answer
"My biggest fear is when the specimen processor mislabelled a specimen, which you would not know until when you received a call that is not the correct patient and you resulted already."
Lauren's Reply
You provided a legitimate fear. I suggest explaining the mishap more concisely, and offer methods you take to safeguard against this from occurring. By doing so, you will offer a more well-rounded response.
Lauren's Reply
"One of my biggest fear is mislabeling a specimen for a patient. Due to the serious ramifications associated with this mishap, I remain completely focused and detail-oriented when working with the specimen processor. I demonstrate pride in my work, and take my role very seriously."
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2.
2.
Why did you choose to become a medical laboratory technician?
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TOP ANSWERS
OUR COACH SAYS
There are so many career options out there. When interviewers ask you questions like this, they are trying to get to know you, what interests you, what drives you. If you had an experience personally that made you choose this field of work, share it with the interviewer.
Example #1
"I have always been interested in the human body and the way things work together. The function of the body is very complex and something I enjoy studying. I felt like working in a medical laboratory would be a great opportunity to study the effects of disease processes on the human body while contributing to caring for others."
Example #2
"I knew I wanted to do something that would allow me to work closely with people and learn about healthcare related careers. Becoming a medical lab tech was a way for me to become part of the healthcare industry without having to spend a number of years in school. I feel like doing this job will give me an opportunity to learn and grow and also to see if there is a higher degree in this field that I may be interested in pursuing later."
Example #3
"My favorite leader was my supervisor for over ten years, who just retired a couple of years ago. He was the type of leader that lead by example by working hard, following all policies and procedures and keeping an open door to talk at any time on any day. He inspired me to hopefully someday pursue a leadership role in a lab where I can lead the same way as he once did."
Anonymous Answer
"I love being in the laboratory, and I am deeply fascinated by the human body. I find it so interesting that biological specimens can give such a great amount of information about a patient's health status.
I would love to be a part of that process by running tests to provide the necessary information to help a patient get better. I believe this career has many challenges that can help me learn new skills every day, which excites me."
Rachelle's Reply
Excellent response! Well done.
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Anonymous Answer
"After I graduated from high school, I always wanted to become a doctor. But comes after graduation I decide to look for a job."
Lauren's Reply
Your response is fragmented and hard to understand.
Lauren's Reply
"After graduating from high school, I explored my interests and passions. Becoming a medical laboratory technician was the perfect choice for me because I love helping people in a healthcare setting, and I get to utilize my innate skills of organization and attention to detail."
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3.
3.
If you had a team member who constantly seemed to be abandoning his post and leaving unfinished work, how would you handle the situation?
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TOP ANSWERS
OUR COACH SAYS
Although this is not meant to be a 'trick question,' it is important to remember to answer carefully. The interviewer understands that it takes a team effort to make a lab run efficiently. Further, he knows that if one person does not fulfill his responsibilities, it can cause a strain on others. What the interviewer is looking for is your ability to address a possibly tense situation with professionalism while maintaining as much order as possible within your role.
Example #1
"There are times when everyone feels a bit inadequate or as if they can't finish a job. That's understandable. If a coworker was constantly leaving a job incomplete, however, I think it may be better left to the lab manager to address the issue. In this case, I would ask to speak to my supervisor privately and voice my concerns. I would remember to not be judgmental, as the supervisor may already be aware and taking measures to correct the situation. I will continue to do my job as assigned and offer assistance to others, when I am able."
Example #2
"It can be frustrating when others don't do their job, as we all work together as a team to get things done. However, it is not my job to correct another employee. If the situation is truly one that seems to be habitual and it is affecting my work or the overall production of my team,I will report my concerns to my supervisor and trust them to manage the situation."
Example #3
"Unfortunately, situations like this may arise in any work environment. I have learned, throughout my career, to not pass judgement too quickly. There are often times that a person is going through something personally and it affects their work before they even realize it. I would like to think that I could kindly offer support to my coworker and see if we can work as a team to get things accomplished and caught up. If that approach does not work, I will notify my lab manager and let it be handled."
Anonymous Answer
"Talk to him personally. Let him be reminded that drs and patients are dependent on our job and will reflect patient healthcare."
Lauren's Reply
Great start. I created more depth in your response so the interviewer can see more of your value system and work style.
Lauren's Reply
"I value transparency and open communication in the workplace. I would address the situation privately and expeditiously, as their actions are a reflection of the overall company reputation. I treat others the way I would like to be treated, so when having the discussion, I would offer my observations while coming up with solutions to address the issue. I do not want to blame or confront people; that method is unnecessary and not constructive."
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4.
4.
If you began to feel overwhelmed with your workload or other work related issues, how would you handle the situation?
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OUR COACH SAYS
Working as a medical laboratory technician requires a great deal of time and attention to detail. The interviewer understands the stresses that are often related to being a lab tech. He wants to know that you can identify personal stressors and that you are capable of addressing them before the anxiety of a situation gets out of hand.
Example #1
"I am usually not easily overwhelmed, but we do all have times that some situations affect us differently. If I begin to feel anxious or overwhelmed, if possible, I take a break for a few minutes. Sometimes just stepping outside and getting a breath of fresh air helps me to relax. Also, I am not too embarrassed to call on a coworker or supervisor if I need help. Patient care is my number one priority."
Example #2
"Working as a medical lab tech, there are times that we all feel overwhelmed. I have found that when I begin to have feelings of stress or anxiety, it is always a good idea to let a team leader know. Sometimes a short break or a slight change in routine is all it takes to relieve those feelings."
Anonymous Answer
"I would take a moment to breathe and gather my thoughts. After I took a moment to collect myself, I would trace my steps from the beginning to find out why I am getting so overwhelmed. Once the reason is identified, I can come up with a new plan to approach my workload to prevent feeling overwhelmed again. If this does not help, I am not afraid to ask a colleague for help."
Rachelle's Reply
Well thought out answer, and it's delivered in an easy to absorb way. Good work.
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Anonymous Answer
"When I work, I always prioritize the stats. Once I get the workflow, everything will be under control and run smoothly."
Lauren's Reply
You offer ways you try to prevent feeling overwhelmed, but the question is asking about when you are in that place of stress. It is fine to keep your original content, but add information that directly answers the interviewer’s question.
Lauren's Reply
"When I feel overwhelmed, I take a deep breath and reassess my workload. Creating to-do lists and prioritizing tasks helps ground and calm me. Once I have organized my workload to be more easily digestible, I focus on urgent matters first and carry on with the rest of my tasks. Working in a high-stress field, it is important to have work-life balance. Outside of work, I make sure to decompress and alleviate stress to be rejuvenated and fresh for work."
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5.
5.
What would you do if a patient complained to you about one of your coworker's conduct toward him/her?
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OUR COACH SAYS
This question aims to test your knowledge of internal procedures used within healthcare establishments. While the exact protocol for this may be specific to the place you're applying, there are general rules that should be followed by all healthcare providers, no matter which facility you work in. It is important to explain that all complaints must be taken seriously and be directed to the appropriate member of staff so that appropriate action can be taken. Emphasize that patient concerns should never be ignored.
Example #1
"It is unfortunate that situations like this ever occur. However, when they do, patient safety and concerns should always be acknowledged. If a patient presented a complaint to me, I would notify my immediate supervisor and give him whatever information I have so that he can investigate the validity of any allegations and act accordingly."
Example #2
"I've never had a patient complain to me about one of my coworkers. If I were to be faced with this situation, I would assure the patient that I will talk to my supervisor so that he can help address the situation. I believe it is important to let a patient know that any concerns will be addressed, but to not 'choose sides,' as this can make the situation worse. I believe that leaving the responsibility of investigating the complaint with my supervisor is the most appropriate action to take."
Example #3
"Being a Medical Laboratory Technician that has worked many years in the field, I have seen many advancements in technology over the years. While still being able perform tests the old-fashioned way, I have grown to appreciate modern technology in my job and I am a fast learner on these new machines. Currently, I use a high tech centrifuge that I was trained on when my current organization first purchased the machine. I am also familiar working on all of the other machines in our lab as well."
Anonymous Answer
"First, I would want to know what the issue was and try to understand both sides. And at the same time, ask apology to the patient what might offend him. And talk to the coworker about the issue and help him or her what he would do not to offend other patients the next time."
Lauren's Reply
Great start. You are client-focused, which is wonderful. I added language about policies and procedures the employer may have when faced with that particular scenario.
Lauren's Reply
"If faced with that situation, I would listen to the patient openly and non-judgmentally. I would apologize for their experience, and tell them the situation will be addressed. I would rely on the policies and procedures offered through employment training and follow through with necessary steps in that regard. If acceptable or applicable, I would discuss the feedback with my colleague and offer ways to prevent a similar situation from occurring in the future."
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6.
6.
If you discovered that a coworker was violating a patient's privacy by discussing his information with someone outside of the care team, how would you respond?
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OUR COACH SAYS
Patient privacy is protected by federal law and anyone who works in the healthcare industry is required to understand and follow the law. Failure to do so can result in loss of employment, and possible criminal charges. The interviewer wants to know that you understand your role in protecting a patient's privacy and that you will make wise decisions if you feel a patient's confidentiality has been compromised.
Example #1
"I believe that we all should strive to protect our patient's confidentiality. If I were to discover that a coworker violated my patient's right to privacy, I would report it to my immediate supervisor. The consequences of protected information being shared could have an effect on all of us and we should all do our part in trying to prevent this events from ever occurring."
Example #2
"I would notify my team leader or supervisor right away. The law demands that we protect our patient's private information and our patients expect us to honor that."
Example #3
"Unfortunately, this happens more often than I like to even think about. If I were to discover that a coworker compromised a patient's right to privacy, I would report the incident to my supervisor. The effects of breeches in confidentiality are more far-reaching than many people realize. It is up to us, as care providers, to protect our patient's right to privacy at all times."
Anonymous Answer
"First of all, this is not acceptable at all. I would approach my coworker, bring them to the side and express to them that discussing patient information is unacceptable and can result in their termination. I would also express to them that it's part of our job to keep such patient information private. I would also bring up the situation to HR."
Rachelle's Reply
Actionable response - very good!
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Anonymous Answer
"Immediately talk to him in private and let him know the consequences of his actions."
Lauren's Reply
The employer will have protocols when a HIPAA violation is made.
Lauren's Reply
"When a HIPAA violation occurs, I will follow the company’s protocol to best address the issue."
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7.
7.
Do you have any plans that may interfere with being able to commit to long-term employment with us?
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OUR COACH SAYS
Knowing what goals you have and any changes you anticipate in your life will give the interviewer an opportunity to evaluate two things: 1. what positions are available that won't disrupt your plans and, 2. are you interested in having a long-term relationship within the company? Either way, being upfront and honest is always appreciated.
Example #1
"I recently became engaged. Although we have not set a date yet, we have agreed to wait twelve months before the marriage. My fiance' just passed the Bar exam here and has been offered an opportunity to join an existing law firm. Presently, our plans are to stay where we are and build a career, not just work a job. Also, we do not plan on having children for at least two years after our marriage. We both feel that being able to become established in our careers and save for our future would be the responsible thing to do before starting a family."
Example #2
"I recently completed school and received my certification as a medical laboratory technician. My hope is to find a position that will allow me to work long term. I do not anticipate any significant changes that would affect that."
Example #3
"I have no plans that would interfere with my ability to commit to a long-term position. I have traveled before and have come to a place in my life where I want to find a stationary position and grow with a company. I don't foresee any events that may cause a need for me to move any distance that would prevent me from being able to continue employment here if I am offered a position."
Anonymous Answer
"Yes, I came here with a student visa, but I am currently on OPT status. I will need to extend my stay in this country as an H1B. The hospital will be able to sponsor me to extend my stay here in the country."
Rachelle's Reply
Assuming the interviewer knows your work status prior to your interview, you could also ask what steps you can take to make this happen. Your response is currently worded in a way that puts all the onus on the employer.
Rachelle's Reply
"Initially I cam here on a student visa but am currently on OPT status. I will take the steps necessary for the hospital to sponsor me, extending my status to H1B."
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Anonymous Answer
"I do not have any plans that will interfere with being able to commit long-term. This is the career that I have always dreamed of doing and being able to do something that I love is a priority to me."
Rachelle's Reply
You sound very committed to the role. Exactly what the interviewer wants to hear!
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Anonymous Answer
"I always wanted to move here because I have a family here. For me to do that, I need to resign from my present job and find a job here."
Lauren's Reply
The interviewer wants to know you are seeking long-term employment.
Lauren's Reply
"I do not have any plans that would interfere with long-term employment. This opportunity is a great fit for my career goals and skills expansion."
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8.
8.
Tell me about a time you experienced a significant change in your workplace, and how did you adapt to the change?
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OUR COACH SAYS
In any healthcare setting, change is inevitable. Technology, processes, leadership, laws and organizations change. The interviewer is looking for cues from you that you are willing to embrace change without it being disruptive to your work productivity.
Example #1
"The biggest change that I had to endure was an organizational merger when a private lab I was working for merged with a larger health system. During this merger, our work location changed. Along with that change came the task of learning new company policies and procedures, new equipment, and new coworkers. With a focus on the end in mind and how great it was going to be to work for a much larger and well-established employer, I chose to have a positive outlook and tried to encourage others who were affected by the merge to be positive, as well."
Example #2
"When I was in college, I worked at a large grocery store as a cashier. After working there for one year, the company purchased a new touchscreen register system that replaced the old system I was familiar with. For me, knowing how much the new system would help our work process made it easy to embrace the change. Moving forward, I fully understand how the healthcare world needs to embrace change on a regular basis and you'll find that I'm a person that will help encourage a positive outlook regarding change among my peers."
Example #3
"About five years ago, my organization purchased a new benchtop centrifuge. The new centrifuge allowed us to complete our work in almost half the time. Many of my peers were apprehensive about the change, so I took that as an opportunity to be a positive influence by encouraging them regarding the benefits of a new machine, both for us and for our patients. In the end, it turned out to be a great addition to our lab."
Anonymous Answer
"We have new machines in Chemistry. We daily, weekly, and monthly maintenance in our shift. I need to take a step forward by lerning all those weekly and monthly, as well as the needs maintenance. I always have an interest in learning new skills. That's one of my passion"
Lauren's Reply
Be mindful to not only answer every question adequately, but efficiently. Be mindful of spelling errors by reading each response back to make edits. You want the interviewer to know you take the interview process seriously, since attention to detail is a large requirement of the role you are applying for.
Lauren's Reply
"My department received all new machines which required daily, weekly, and monthly maintenance. In order to effectively continue my duties, I needed to learn the new machines and conduct the necessary maintenance during my shifts. I liked the change, because it caused me to learn new skills. I am always open to learning new things, and can adapt to changes smoothly."
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9.
9.
Can you give me some examples of some equipment that you feel proficient operating within a medical lab?
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OUR COACH SAYS
Although medical laboratory technicians may operate a variety of different types of equipment, there may be specific ones that you feel more comfortable working with. An interviewer will usually ask this type of question so that he can see what your 'comfort zone' is, and to determine where you might best fit with your immediate skills. Further, it will give the interviewer an idea of what specific training you may need to help you feel proficient with all equipment within their lab. Be honest regarding your skills, as they will become evident when you are working.
Example #1
"While working for my former employer, we received a new hematology analyzer. I was sent for training to the manufacturer's facility to learn the entire system. I also have familiarity with centrifuges and other pieces of lab equipment as well. I am open to learning anything new and am able to pick-up on new technology quickly."
Example #2
"During my clinical rotation, I was exposed to many different types of equipment within a medical laboratory. A few examples include auto-samplers, centrifuges and a chromatography machine. I feel comfortable with these machines, and I am excited about the opportunity to learn about other types of machines and add to my list of skills."
Example #3
"Throughout my career, equipment that is found in medical laboratories has changed quite a bit. I have learned to appreciate the advances in this field and am always excited to learn about new procedures and equipment that help us to provide faster, more accurate care to our patients."
Anonymous Answer
"I am currently still a student and plan to obtain an internship soon, so I do not have much experience with medical lab equipment. The only equipment that I have had experience with was UroCheck, in my urinalysis course."
Rachelle's Reply
Honest and to the point. If you'd like, you could mention a bit about your ability to quickly learn new technology.
Rachelle's Reply
"I have experience with UroCheck from my urinalysis course; however, being a student, my exposure to lab equipment is somewhat limited. With that said, I am technically savvy and am confident in my ability to learn your medical lab equipment very quickly."
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Anonymous Answer
"At the hospital, I am comfortable using these machines, Olympus Cobas stago Sysmex. I conquered the daily weekly and monthly maintenance."
Lauren's Reply
The interviewer will be pleased to know the specific machines you are experienced with. I altered your response slightly.
Lauren's Reply
"I have extensive experience using the Olympus Cobas and Sysmex Stago. I am accustomed to performing their daily, weekly, and monthly maintenance."
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10.
10.
Has there ever been an emergency situation in your department, and how did you/would you react in such a situation?
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OUR COACH SAYS
Depending on the situation, you will want to respond quickly and make yourself available to assist the doctor in any way you can. Be aware of the surroundings and also observe the patient. Your best response will be one where you are sensitive to the situation by listening closely to the doctor and nurses involved. There may not be anything you can do to help, but if you get in the way, you could definitely create more problems. Ask what you can do and pay attention. If you need to step aside, be respectful and understanding.
Example #1
"If there is an immediate danger to a patient or someone in my care, I would make sure to offer assistance to get them to safety. I would then follow my supervisor's instruction or facility protocol."
Example #2
"That really depends on the situation. I always try to remember to remain as calm as possible and report to my designated area as quickly as possible and follow emergency protocol."
Example #3
"There can be any number of emergency situations in a healthcare facility, so how I would respond would be dependent upon what type of emergency it is. First and foremost is the safety of patients and employees. I would make sure no one is in immediate danger and follow any emergency protocol, per facility instructions."
Anonymous Answer
"When I was a volunteer at a hospital in the nurse's wing, two code blues occurred in our wing at the same time. Since I was just a volunteer, I knew from proper training to stay out of all the health care professionals' way until I was told to do a specific task."
Rachelle's Reply
Perfect! It's great that you refer back to your training - the interviewer will appreciate this response.
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Anonymous Answer
"The emergency situation that we do not want to happen is the massive transfusion protocol. Knowing the SOP helps a lot."
Lauren's Reply
The question is asking for your experience with an emergency situation.
Lauren's Reply
"Thankfully, I have not experienced an emergency in the workplace. In the event of an emergency, I would remain calm and rely on protocols such as SOP."
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11.
11.
What is one of your weaknesses, and what do you do in an effort to overcome that weakness?
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OUR COACH SAYS
This is probably one of the most dreaded questions in a job interview. Answering this question requires self evaluation and honesty. Remember, whatever weakness you decide to share, make sure it is not a key characteristic needed to perform your job as a blood bank lab technician.
Example #1
"I think one of my biggest weaknesses is that I can get sidetracked easily. I recognize that in myself and have made a conscious effort to plan my day as much as possible and to stay on target."
Example #2
"One of my weaknesses is that I often get nervous around people I don't know. I know we all do that to a certain degree, but for me, it has become something that I am aware of. I now try to attend social activities where I know there are going to be opportunities to meet new people so that I can overcome social anxiety."
Example #3
"My biggest weakness has got to be that I take on too many projects at once. While being involved and participating in various things is fun and can be good for a person, I tend to take on several things and then leave some projects unfinished. I have begun to limit myself to only taking on a few projects at a time so that I can devote the necessary time to staying on task."
Anonymous Answer
"Sometimes when I am overwhelmed with multiple exams, quizzes, and readings all due in one week, it's hard for me to find out where to start and how to manage my time efficiently. To overcome this weakness, I have learned to plan by keeping a planner to be able to have an overview of all my tasks at hand. This allows me to prioritize assignments by due date and importance."
Rachelle's Reply
Your response is highly proactive. Nicely done!
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Anonymous Answer
"I am too caring. I delayed my short and dinner break. We can no go to the restroom as we want."
Lauren's Reply
Your response is hard to follow. Be sure to answer in complete sentences, so the interviewer gets a full understanding.
Lauren's Reply
"I get so involved in my work that I become hyper-focused. I am working on taking the time for necessary breaks."
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12.
12.
Are you familiar with some errors that may occur when using a pipette and how to prevent those errors?
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OUR COACH SAYS
Pipettes, also called pipets or chemical droppers, are small tubes of glass or plastic used to transfer a measurable amount of liquid from one container to another. They come in two forms: volumetric pipettes, used to transfer a single specific volume of liquid, and measuring pipettes, used to transfer varying, measured volumes. Share an example of a common error.
Example #1
"If pipette operators do not pre-wet the pipette tip prior to initial delivery, sample volume can be lost due to evaporation within the tip. Aspirating and expelling sample liquid at least three times before delivery can mitigate this risk, and is especially important when handling volatile solutions such as organic solvents."
Example #2
"Unnecessary tip wiping can lead to sample loss, especially if wiping with absorbent materials, which can carry sample from the pipette tip."
Example #3
"Pipetting at an angle can cause an error. Touching the pipette tip to the container sides during aspiration results in loss of sample. In addition, removing the pipette at an angle can cause volume variation due to surface tension effects, especially when pipetting small volumes. Pulling the pipette straight out of the container can minimize error."
Anonymous Answer
"An error that was common in my clinical chemistry laboratory course was the improper use of the pipette plunger. To prevent this, a quick demonstration on how to use the micropipette in the dispensing and aspiration of the solution would have been helpful."
Rachelle's Reply
Great! Specific and focused.
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Anonymous Answer
"Inaccurate. Calibrate when expired."
Lauren's Reply
Your response is fragmented and hard to understand. Rephrase your response to include full sentences and detailed explanation.
Lauren's Reply
"From my experience, pipettes can cause inaccuracies. Calibrating pipettes, when expired, will prevent future errors with the tool."
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13.
13.
Do you feel that you are capable of working independently, rather than having a supervisor or coworker work with you?
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OUR COACH SAYS
Like any other medical department, medical laboratories have unit managers or supervisors who oversee the day to day operations and assign duties to personnel within that department. However, Medical Laboratory Technicians are expected to learn skills that will enable them to work independently of other staff. The interviewer wants to know that you are comfortable with being given independent assignments. Be sure that your confidence does not come across as 'being cocky.' You can do that by stating that you are comfortable working independently, but that you don't mind working with a partner or team, and that you also ask for help if you are unsure about something.
Example #1
"I am very comfortable working independently. Wherever I work, I try to learn the routine of the lab and what my supervisor expects of our team so that my independent work can be an asset to the team. Although I am comfortable working alone, I also enjoy the company of others and am willing to work with a partner or team."
Example #2
"I have no problem working independently. I do enjoy working with a team, too, because I feel like, as a new medical lab tech, I can learn a lot from my peers."
Example #3
"Throughout my career, I have worked in various laboratory settings. Some of those settings required that the techs have a lab partner, and others required independent work. I feel like, because of my experience, I can work well in either environment."
Anonymous Answer
"Yes, I am capable of working independently as long as I have had the proper training to do the given tasks. I am not afraid to ask questions when I am confused or if something is unclear to me."
Rachelle's Reply
The fact that you mention your ability to ask for help is a great touch. Excellent response.
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Anonymous Answer
"I can work independently at the same time I am also a good team player."
Lauren's Reply
It would be better to respond with more specificity. An interviewer will read a general response like this many times. It is your responsibility to offer unique responses that will help you stand out from other candidates with similar skillsets.
Lauren's Reply
"I am very confident in my abilities and have worked a lot independently throughout my career. I would have no hesitations working alone or within a group."
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14.
14.
If you were the person interviewing employee candidates, what qualities would you look for to fill this position?
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OUR COACH SAYS
There is more than one reason for asking this question. First, the interviewer wants to know what qualities you think are important to perform this job. Second, and most importantly, your answer will tell the interviewer if you hold yourself to the same standard as you do others. If you want to see certain characteristics in your peers, you should be able to tell the interviewer with confidence that you possess those traits, as well. This question is one that interviewers often use to distinguish sincerity on the part of the candidate.
Example #1
"I believe that honesty is important no matter what job title a person holds. I have found that being honest with people creates an atmosphere of mutual trust and respect. Those qualities, I feel, are essential when building rapport with patients and co-workers."
Example #2
"If I were hiring someone, I would look for someone who is passionate about the job and about patient care. I also feel that being approachable and willing to learn is very important."
Example #3
"We all possess different qualities and that is what makes a great team. If I were responsible for interviewing and hiring new employees,I would look for someone who has a genuine interest in the job and a desire to grow and learn. None of us knows everything there is to know about each disease or treatment. Being willing to learn and share what we've learned with one another makes us a better team and benefits our patients and those who will need care in the future."
Anonymous Answer
"I would look for someone who is eager to learn, resourceful and has the ability to multi-task if needed."
Rachelle's Reply
Excellent! If there are specific qualities mentioned in the company's job description, feel free to add some of those in as well.
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Anonymous Answer
"Team player. Conscious of their work and a multi-tasker."
Lauren's Reply
I took your content and worded it in such a way as to describe yourself. See below.
Lauren's Reply
"If I were conducting interviews, I would seek candidates who had a passion for their work. This person would be a team player and contribute positively to the work dynamic and environment. They would also need to be meticulous and mindful of their work with the ability to multi-task. I would seek others who were reflective of my work ethic and style."
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15.
15.
Other than technical work, such as testing specimens, what other duties are you accustomed to performing within a medical laboratory?
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TOP ANSWERS
The work of a medical lab technician is not limited to performing experiments and tests. The interviewer wants to know that you are able, and willing, to do whatever the job requires. Share your experience of, not only operating equipment, but your understanding of the importance of other laboratory duties.
Example #1
"Part of working in a medical laboratory, for me, has meant learning the ins and outs of daily operations. I do feel proficient with the skills required to perform testing, but I also understand the other work that is required. For example, I have been responsible for record keeping, maintaining inventory of supplies, tools, and equipment, and ensuring that waste management activities are carried out, per company protocol."
Example #2
"As part of my training, I learned different skills that are required of a medical laboratory technician. Other than performing tests on specimens or obtaining specimens from patients, we are responsible for maintaining accurate records of test results, performing scheduled inventory of supplies, and performing or requesting maintenance on equipment, as needed."
Example #3
"Through my career, I have definitely been at points where work was stressful and overwhelming. During these times, I have found it super helpful to communicate how I am feeling to my leader and talk over any issues that may be occurring. More often than not, any stress can be reduced with a simple conversation to help problem solve the situation. "
16.
16.
How do you handle times when you have a disagreement with a coworker?
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OUR COACH SAYS
Any time you work with someone else, there is a chance of having a disagreement about something at one time or another. The interviewer knows this. It's human nature for people to have their own opinions. What is important to the interviewer in this question is whether or not you are willing to compromise and work through difficult situations with your co-workers. Being unwilling to compromise or find alternative solutions to a dispute can affect everyone on the team, even if it is indirectly. Sharing a personal experience is OK, but do not embellish it to 'be the hero.'
Example #1
"I believe if we think about it, each of us could remember at least one disagreement with a friend or co-worker. Although I consider myself to be pretty easy-going, I am also very passionate about my patients and the care that they receive. I have been aware of disagreements between other co-workers, but really like to think of myself as more of a peacekeeper. I feel like professional people should be able to discuss things logically and come to an agreement that is satisfactory for everyone involved."
Example #2
"I am usually a very soft-spoken person and strive to be the 'peacekeeper.' I can't recall any specific incident of a disagreement. I would like to think if a disagreement should arise that I can remain objective and willing to resolve the issue without incident."
Example #3
"I think the most common disagreement between myself and others have involved our personal feelings about how healthcare should be carried out. However, I have learned, as have most of the people that I have worked with, that while our opinions are important, plans of care are designated by strict guidelines and with the input of everyone on the care team as well as the patient. Learning to respect those guidelines and patient wishes usually resolves issues that arise."
Anonymous Answer
"If there is a disagreement with a coworker, I try my best to understand the logic and reasoning behind what we are disagreeing on. I try to see their point of view rather than trying to demand that they agree with me. There is always a different perspective on one situation. I try to be open-minded."
Rachelle's Reply
Your answer shows a very strong willingness to collaborate. Well done!
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17.
17.
What are some things that you do to help prevent contamination within your work space?
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OUR COACH SAYS
Contamination in a medical laboratory can cause a catastrophe on so many levels. Knowing how to protect yourself and your workplace is crucial. The interviewer wants to know that you understand the importance of preventing contamination and what you feel like you can do to make sure your workplace is free of contamination events.
Example #1
"Preventing contamination is one of the most important jobs of a medical laboratory technician. I follow all set safety and sanitization protocols before, during and after each test procedure. By doing this, I am doing my part to help prevent contamination."
Example #2
"Following guidelines for safety is the easiest way to prevent contamination. If there is ever a question about a procedure or technique, I always ask before beginning my work so that I can lessen the chances of a contamination."
Example #3
"The thought of contamination within the lab is a frightening one for any medical laboratory technician. I always try to familiarize myself with facility protocol and follow it strictly. Following protocol is the easiest way to prevent contamination and the problems that can arise because of it."
Anonymous Answer
"Before starting my work, I would always disinfect my workspace. When using a micropipette I know to change my tip when switching between different solutions. If my PPE is soiled, I would change my gloves or change my lab coat."
Rachelle's Reply
To the point and specific. Good work! Overall, you seem highly prepared for this interview :)
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18.
18.
What sets you apart from other medical laboratory technicians, and why do you feel you will be a good fit for us?
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OUR COACH SAYS
In most cases, more than one candidate is interviewed for a position before an offer of employment is made. This is your chance to tell the interviewer what makes you a better choice. However, remember that being confident and being conceited have a fine line of separation. Highlight your strengths, but remember to be humble.
Example #1
"I believe my dedication to my studies and the compassion that I have for others is something that will make me an asset if I am given the opportunity to work here. I look forward to being able to become a part of a team and becoming an asset to the teamwork that needs to be accomplished."
Example #2
"I am passionate about learning more about medical laboratory technology and want to work in a place where I can stay for the long-term and become a strong part of a team. I believe my history of dependability and my drive to work hard will make me a great candidate for this position."
Example #3
"I am sure every candidate for this position will feel that he is the better choice for the job. I have (x) years of experience as a medical laboratory technician. I have written articles on the processes of specimen collection and storage and strive to stay on top of all new education that is related to this industry so that I can be a valuable asset to my team."
Anonymous Answer
"I can see myself doing this career for a very long time, and I believe that I am very passionate about this career. I am very eager to learn more each day when it comes to learning how to operate machinery and perform certain tests. I work hard every day to try and be the best at what I do. I know that MLTs are not recognized for their work sometimes, but it is not about people recognizing my work. It is about my work being able to help patients' treatments."
Rachelle's Reply
Try to think of specific and measurable ways that you are different from the competition. It's best to answer with something unique that will be memorable for the interviewer. Feel free to try again, and resubmit :)
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19.
19.
Do you feel like you have strong relationship building skills?
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Building strong relationships is essential for success of any business. The healthcare industry is no exception. The interviewer wants to know that you value building strong relationships and why you think you have the necessary skills to do so. Share your thoughts.
Example #1
"I have often been complimented on my relationship building skills. I like to get to know people and ask them questions about themselves; I find it's a great and simple way to start building rapport with others. I consider myself to be a strong relationship builder and take pride in my 'people skills'."
Example #2
"I do feel like I have good relationship building skills. I like people and enjoy getting to know them. I feel it is important to establish a good working relationship with my peers, as well as my patients."
Example #3
"I believe I have strong relationship building skills. I value the opinions of others and try to show respect to them. I find that having a caring attitude and a willingness to learn about others helps build relationships."
20.
20.
If a lab specimen were delivered to you without the proper labels and identification on it, what would your response be?
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OUR COACH SAYS
Because of safety issues and the risks of misdiagnosis, laboratories have policies in place regarding how specimens should be labeled and handled. The interviewer wants to know that you are capable of addressing mislabeled or unlabeled specimens in the appropriate manner. If you have experienced a similar incident, it is OK to share this with the interviewer as long as patient confidentiality is not compromised.
Example #1
"One of the first things we learn when being trained to work in a lab is that all specimens should be properly labelled with specific information. If a specimen is delivered to me and is not labelled properly, I would notify the delivering staff that there is missing documentation. If the error can be corrected and proper labeling secured, I can perform the ordered test. If the error is not one that can be corrected immediately, the test cannot be performed and a new specimen must be collected and proper identification/labeling attached. Labeling precautions are part of assuring that the correct test results are associated with the patient for whom it was ordered and to help prevent misdiagnosis."
Example #2
"While I haven't yet experienced an incident like this, I know that specific policies are in place in each organization that outline how specimens should be labeled when collected. If an improperly labeled or unlabeled specimen were delivered to me, I would follow the protocols within the department to ensure that the correct steps are taken to prevent error."
Example #3
"In my years as a lab tech, I have worked in facilities that have varying policies relating to improper identification of a sample. While the processes for rejecting a sample may differ between facilities, most facilities require that the mislabeled/unlabeled specimen be discarded and a new specimen be obtained. Although I understand the frustration that a patient may feel because of having to submit a new specimen or having to undergo an additional venipuncture, the risks associated with testing an improperly labeled specimen can be profound. In the event that a situation like this occurs, I explain to the patient that a new specimen needs to be collected so that we can properly label and test the specimen, as per the doctor's orders."
Anonymous Answer
"I would inform the patient, physician or nurse that we would need to obtain a redraw or new specimen. It's irresponsible to run tests on this sample given the fact that there's a possibility that the results may not come back to the right person, leading to a misdiagnosis."
Rachelle's Reply
Your answer is very clear and shows that you have a full understanding of best practices.
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21.
21.
What advice would you give others who are considering pursuing a career as a medical laboratory technician?
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OUR COACH SAYS
We all have something of substance to add to the lives of others. Being willing to share your personal insight and experiences with others who may come after you is a privilege. An interviewer will often ask a question like this to see if you are approachable and willing to help others.
Example #1
"I would tell someone who is considering a career as a medical lab technician to read and gather as much information as possible about the specialty and then chase their dreams until they catch them!"
Example #2
"If I were to talk with someone considering this specialty, I would encourage them to make a plan of action, to visit universities and community colleges, to ask questions and never stop learning."
Example #3
"I would tell someone wanting to become a medical laboratory technician to spend a little time every day reading and learning something new. Whether it involves reviewing the basics or searching for the latest advances in medical lab equipment, prioritize your education. It is this habitual self-promotion of always expanding your fund of knowledge which will pay off in the future."
Anonymous Answer
"I would inform others that if they choose to become an MLT, never forget the basics that they learned in their intro courses. Without a proper foundation of knowledge on the material, it's ten times harder to find a solution if they lose the basics."
Rachelle's Reply
Very well-thought out response. Bravo!
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22.
22.
Has there ever been a time that you had difficulty drawing blood from a patient, and if so, how did you handle that situation?
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OUR COACH SAYS
Unfortunately, there are times that everyone who draws blood has difficulty with a venipuncture. The interviewer is aware of that and simply wants to know that you are able to handle the situation professionally without causing the patient to be alarmed. If possible, share an experience that you had with the interviewer.
Example #1
"There have been times when drawing blood was difficult. One instance I can recall was when a pediatric patient was brought in for some lab work. Although I feel comfortable performing venipunctures, one of my coworkers had more experience with children. Because the child was already crying and fretful and the mother was worried, I asked my coworker if she could perform the draw, as I knew she would be more likely to have a successful stick on the first attempt. I explained to the mother that, although I can perform venipunctures, my coworker is experienced with pediatric patients and that I wanted to have the person best suited for her child to perform the procedure. She was very thankful."
Example #2
"During my internship, I was being mentored by a really great lab tech with amazing phlebotomy skills. On my second day, we had a patient, who was accompanied by police officers, come in to have his blood drawn. The patient was being very unruly. My mentor explained to the officers and the patient that safety for everyone was the main priority and that no one would attempt the venipuncture until the patient was calm enough and compliant with the procedure. Eventually, the patient agreed to have his blood drawn and I was able to obtain the specimen without difficulty. I appreciated the way my mentor took charge and showed me how to address a difficult situation. It was a great learning experience for me as a new lab tech."
Example #3
"Throughout my experience, I have found that some of the most difficult lab draws are on elderly patients. Many of them have loose skin turgor and often do not consume enough liquids in a day to help keep them well hydrated. Learning how to assess for a good vein and hold a patient's loose skin taut to help observe for a vein is a valuable skill. I also encourage patients who know they need to have blood drawn to make sure they are well hydrated, unless of course, they are ordered to have fasting lab."
Anonymous Answer
"There was a time where I was attempting to draw blood on a patient during my phlebotomy externship and I missed the vein. I kindly asked the patient if I could try again but on the other arm. Unfortunately, I missed again. Thankfully the patient was extremely understanding and I had asked the LVN who was supervising me if she could try."
Rachelle's Reply
Everyone has to learn! Glad to hear the patient was understanding. This is a great example. Try to add on how this specific skill has improved over time.
Rachelle's Reply
"There was a time where I was attempting to draw blood on a patient during my phlebotomy externship, and I missed the vein. I kindly asked the patient if I could try again, but on the other arm. Unfortunately, I missed it again. Thankfully the patient was extremely understanding. I asked the LVN who was supervising me if she could try. Since this time, I have improved on my skills significantly."
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23.
23.
Some medical laboratory technicians at our facility often work on rotation. Are you willing to work, nights, weekends, holidays, or overtime if needed?
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OUR COACH SAYS
Being flexible with the schedule you are willing to work is always a plus. However, many people work more than one job or have a one parent home which requires them to have a flexible schedule. Others simply prefer to work one shift rather than another. Being upfront with the interviewer about what schedule suits your preference could help prevent conflict later on. It is easier to plan a schedule you can agree on than it is to fix problems that arise due to fear of being rejected. Be honest and direct.
Example #1
"I am not married and have no children at this time. So, I am pretty flexible with my schedule. If I had a choice, I would prefer the late shift, as I am a bit of a night owl. However, I am excited about the opportunity to become a part of this team and am willing to work where I'm needed."
Example #2
"While I am not unopposed to working overtime or extended schedules such as holidays, I would like to have the opportunity to spend time with small children, as well."
Example #3
"Yes, I am prepared to work that type of schedule. My family and I always plan special events around my work schedule. Also, part of us giving back has always been that I like to offer to work some extra time for those who have small children or other responsibilities."
Anonymous Answer
"Yes. I don't mind working this type of schedule. I plan my personal days with friends and family around my work schedule. I understand that working holidays and overtime is a part of the job."
Rachelle's Reply
Your response shows teamwork and dedication - exactly what the interviewer will be seeking.
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24.
24.
Are you comfortable performing venipunctures?
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OUR COACH SAYS
While phlebotomy tasks are not always required for many Medical Laboratory Technician positions, being comfortable performing venipunctures with ease is always a plus. One thing is important to remember: When an interviewer asks questions that include 'are you comfortable with....' or 'would you be willing to...', be sure to be honest. If you have experience performing venipunctures, say so. If you don't have experience, state your willingness to learn.
Example #1
"Prior to continuing my education as a medical laboratory technician, I worked at a local hospital as a phlebotomist. I am very comfortable with my venipuncture skills and am willing to lend a hand in the blood lab, as needed. I think it is important to put forth an effort in keeping my skills sharp..... (no pun intended)."
Example #2
"I took a phlebotomy course several years ago. Although I am confident that I can effectively perform venipunctures, if needed, I wouldn't mind having some extra time in the lab, if the opportunity presents itself."
Example #3
"I have a lot of experience performing venipunctures and am confident regarding my technique. I taught a phlebotomy course at a community college a few years ago and I also like to lend a hand, when needed, at the local blood bank."
Anonymous Answer
"Yes, I am. I took a phlebotomy training course a year ago and would not mind practicing this skill."
Rachelle's Reply
100%!
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25.
25.
If you had a patient come to your lab stating his physician sent him to have his blood drawn, but he didn't bring a lab requisition slip, how would you help remedy the situation without neglecting other patients?
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OUR COACH SAYS
Questions like these are the interviewer's way of gauging your communication and customer service skills. Keep in mind, customer service should be a high priority for anyone working in the healthcare industry. The interviewer wants to know that you are able to communicate effectively with the client and provide good care, all while following protocol.
Example #1
"This is usually an easy fix. If a patient comes to me without a lab form, I will explain to him that I do need the form before I can draw his blood, but if he will give me a few minutes, I will contact the physician's office to verify the orders. I will make sure that the other lab tech(s) are aware that I am verifying an order so that we can work together and make sure that all patients are handled in a timely manner."
Example #2
"First, I will explain to the patient that I need to get an order from the physician before I can draw his blood. When a patient understands why he may have to wait, the wait is not usually as frustrating. As soon as I explain the necessity of the order to the patient, I will ask my coworkers to assist with other patients while I contact the physician's office and request the completed lab requisition form. Working together makes our jobs easier and the patients more at ease."
Example #3
"In my years of experience as a lab tech, I have learned that having a calm demeanor and a willingness to communicate effectively with patients is extremely important in helping solve issues quickly and efficiently. When we have a packed waiting room, teamwork is of utmost importance. For the patient that didn't have an official lab request, I would contact the physician's office immediately and ask if someone can enter the order into the system or fax an order to me as soon as possible. I will follow up with the patient and assure him that as soon as I receive an order, we will get him taken care of."
Anonymous Answer
"I would kindly talk to this patient and help him understand that without a requisition slip, I am unable to draw his blood. I understand that some patients do not like hearing this so I would also inform him that he needs the requisition for his own patient safety. To prevent neglecting other patients, I would inform my coworkers of the situation and ask for their help with other patients."
Rachelle's Reply
Your response is exactly right. Professional, and still empathetic. Good balance!
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26.
26.
Have you ever had a patient be combative toward you? If so, how did you handle the situation?
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OUR COACH SAYS
Unfortunately, there are times when a patient may be more difficult to care for than others. The interviewer wants to know that, when faced with this type of situation, you will be able to maintain your composure and handle the incident professionally.
Example #1
"I think anyone who has worked very long in the medical field will tell you that, at one time or another, he/she has had a patient who was not very cooperative. Before I became a medical laboratory tech, I worked as a nursing assistant. During that time, I had a patient throw his food tray at me once. While I was not happy about having oatmeal all over my outfit, I took a minute and talked to the patient to find out what was really going on. I found out that the patient had reported an allergy to oatmeal and had asked the nurse the day before to make sure that dietary knew of the allergy. When he received his breakfast tray, he became upset and threw it at the first person he saw. I cleaned the mess, ordered him a new tray, and asked his nurse to make a note on his chart of the allergy. He was later apologetic."
Example #2
"I have not had a patient become combative toward me yet. I would like to think that, if/when I am faced with a situation like that, I will remain calm and try to get to the source of the aggression. Many times people act out in fear and if I can be patient enough to find out what is really going on, perhaps I can help my patient overcome that fear and be more at ease, not only with me, but with all of the care team."
Example #3
"In this situation, communicating to the patient the steps that I needed to take is extremely important so they understand if they have to wait for a bit before being able to perform the draw. By understanding the situation and what needed to be done, that would put the patients mind at ease. I would contact the physicians office directly to try and expedite the lab order and wouldn't hesitate to ask for help from my teammates to take care of the other patients as well."
Example #4
"In my years of experience as a lab tech, my calm demeanor and ability to communicate with patients is extremely important in helping solve the issue quickly and efficiently. When we have a packed waiting room, teamwork is of utmost importance. For the patient that didn't have an official lab request, I would contact the physician's office immediately to see if an order was in fact supposed to occur and then ask that it be entered into our system quickly. I would be sure to communicate to the patient any waiting period that would be expected as well."
Anonymous Answer
"I have never been in this type of situation. I hope that with proper training, I am able to learn how to handle this situation. But if this were to happen to me I would remain calm and try not to further agitate the patient. I would also call for help if I felt that I could not defuse the situation on my own."
Rachelle's Reply
Great! Proactive response yet very professional.
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27.
27.
Personal protective equipment is provided for all of our employees. If you saw a coworker performing a test that required the use of PPE, but he was not wearing it, how would you respond?
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OUR COACH SAYS
Exposure to blood and body fluids is one of the risks associated with being a medical laboratory technician. Because of the risk of exposure, policies relating to the use of personal protective equipment are in place in laboratories. The interviewer wants to know that you are able to identify the times that PPE should be worn. Further, the interviewer will be looking for verbiage that points to your ability to communicate with your coworker without sounding condescending.
Example #1
"I think it is very important for lab technicians to understand when to use PPE and why its use is beneficial. If I were to notice a coworker who was performing a test or procedure that required the use of PPE, but he wasn't wearing it, I would first ask him if he needs any help and if I could locate some PPE for him so that he can be protected from possible contaminants. I really feel like approaching coworkers respectfully, and with an offer of assistance, is the best way to bring attention to the necessity of using the PPE without creating friction between us."
Example #2
"I worked in a lab where one of my co-workers insisted on pushing up his sleeves- exposing his arms. When I quietly went over to remind him to push them down he mentioned how hot he was and that he was cooling off. We had been having unseasonably warm weather and he was wearing a long sleeved shirt under his PPE. I offered my clean gym t-shirt to him so he would be more comfortable. Since then he wears a short sleeved shirt to work to avoid any further violations. He was thankful I casually approached it and brought it to his attention."
Example #3
"I have always felt like a calm, respectful approach is best, rather than approaching someone in an accusing manner. I have worked with others who have neglected to don personal protective equipment when it was needed. I usually just make a statement like, 'Hey, let's not forget to protect ourselves and get our PPE on.' Making it about 'us,' rather than pointing the finger at someone usually gets a more positive response."
Anonymous Answer
"I would kindly inform my coworker that proper PPE is extremely important and that they should put it on before continuing their work. Working in the laboratory, there are numerous bodily fluids and harmful solutions that can get on our skin and clothes. I would also express to them that as a coworker, I care for their safety as if it were my own."
Rachelle's Reply
Wonderful response! Very thorough, and shows your high level of self-awareness.
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28.
28.
If a test system deficiency was discovered or suspected, how would you handle the situation?
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OUR COACH SAYS
Ensuring that there are no deficiencies in the testing system is crucial for giving accurate test results. If a deficiency is suspected or discovered, it is your responsibility to make sure that the appropriate staff are notified and the test is run again to assure accuracy before reporting results. Take this time to let the interviewer know that you are familiar with maintaining auditing worksheets, quality control records and preventative maintenance records. Letting the interviewer know that you are proficient in the administrative portion of being a Laboratory Technician will be an added plus to the interview.
Example #1
"If I were to suspect or discover a test system deficiency, I would notify my supervisor right away. Lab results are of great importance in the diagnosis of a patient. Because of this, it is important for me to follow through with all system checks in a timely fashion and to report any discrepancies as soon as they are suspected. Having a slight delay in reporting results is better than overlooking something that could give inaccurate results and result in the misdiagnosis of a patient."
Example #2
"During my training, I was instructed regarding the importance of maintaining the integrity and accuracy in the systems that we work on as lab techs. If I ever found a problem, I wouldn't hesitate to let my supervisor know of the issue."
Example #3
"As the lead tech on night shift with my current employer, I am the person that deficiencies get reported to. I have been through several trainings on simple maintenance of a lot of our machines in our lab and I have a specific protocol to follow should an issue be found. It is imperative that I am timely on these responses."
Anonymous Answer
"I assume the correct action is to notify the supervisor at the time as well as notify my coworkers of the deficiency so that they are also aware. Since I am not entirely sure, I would like to learn the correct action during this type of situation."
Rachelle's Reply
Your answer is educated and I like how you expressed a desire to learn further. Very well-rounded response.
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29.
29.
Have you ever received negative feedback from a supervisor, and if so, how did you handle it?
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TOP ANSWERS
OUR COACH SAYS
Receiving negative feedback can be discouraging, but it doesn't have to be something that leaves you feeling incapable of doing your job. The important thing to remember when answering this question is don't talk negatively about the person who gave you the feedback. Rather state what was said and how you grew from the event.
Example #1
"I remember when I first began my career in the healthcare field. I worked as a CNA. I thought I had to do everything for everyone. I ended up taking on too many tasks and falling behind with my assignments. One of my supervisors told me that a patient had complained because I seemed too rushed and asked for a new aide to be assigned to her. I was so embarrassed because I didn't want anyone to feel like I couldn't do my job. I apologized
to the supervisor and to my patient and explained that I had taken on some extra assignments, but that I didn't mean to make her feel neglected. When I apologized, the patient agreed to let me continue caring for her. I learned from that experience that it's ok to want to give more, but that I should not stretch myself too thin and risk compromising patient care."
to the supervisor and to my patient and explained that I had taken on some extra assignments, but that I didn't mean to make her feel neglected. When I apologized, the patient agreed to let me continue caring for her. I learned from that experience that it's ok to want to give more, but that I should not stretch myself too thin and risk compromising patient care."
Example #2
"I once received negative feedback when I was working as a tech the ER. One of my patient's mother was very upset that her child was not being treated as quickly as she thought she should be and she complained to my supervisor that I was not doing my job. After talking with the supervisor, I asked if I could spend some extra time with the patient and his mother so that she could experience the good care that we give. Fear and uncertainty is often a reason that people lash out. Sometimes a gentle word is all that one needs to help relieve a stressful situation."
Example #3
"I am sure that anyone who works in the healthcare industry for any amount of time will learn that receiving negative feedback is not always a truly 'negative' thing. People respond to situations differently. I recall I once received a negative rating on one of my evaluations. It was a disheartening experience because I really pride myself on doing good work. I scheduled a time to sit and talk with my supervisor and understand his point of view with regard to the negative rating and made a plan of action to improve on the issue."
Anonymous Answer
"Yes, I have. My supervisor was upset with me for leaving the drying oven on in one of the chemistry laboratories in which I used to work. To handle this, I gave my supervisor my full attention and asked questions on how to improve. I also assured my supervisor that such an incident would never happen again. From then on, I have been extremely cautious about my work, and I double-check everything before I leave."
Rachelle's Reply
This example is exactly what an interviewer would want to hear, including how you improved from the feedback, moving forward. Nice work.
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30.
30.
The physical requirements of working as a medical lab tech can often be demanding. Do you feel like you are able to stand for long hours, or lift/transfer equipment, as needed?
TIPS TO PREPARE
TOP ANSWERS
OUR COACH SAYS
Knowing the requirements for a job before applying is always important. As a medical laboratory technician, there will be a great deal of time spent standing and moving/lifting equipment. When applying for a job that requires some physical exertion, most interviewers will address that need during the interview. If you are capable of handling the physical work, say so. If you feel you can stand for long hours, but have trouble lifting heavy objects,say that, too. It is always best to address these issues during an interview rather than omitting the information just to get a job. This would be a good time for you to express your understanding of the importance of self-care when working a job that requires physical exertion.
Example #1
"Having worked as a lab tech now for five years, I am comfortable with all of the physical requirements of the job. I found out quickly in my first position out of school that proper footwear is extremely important. After a team meeting, we discussed some things that would help us be more comfortable and, as a result, our manager has put rubber mats at all of our workstations to make it easier to stand for long periods as well."
Example #2
"I am physically active outside of work and like working in an environment that keeps me busy and active. I feel very comfortable performing a job with the physical requirements of a medical laboratory technician. I utilize my off time to relax and practice good self-care."
Example #3
"I've learned to rotate my work up in the lab to ensure that I am moving around from time to time to stretch my legs and body and this prevents me from feeling like there is too much of a toll taken on my body. I also really believe in having a good exercise routine outside of work to help. It has helped me adjust, through time, to the demands of a physically exerting job."
Anonymous Answer
"Yes, I am able to fulfill these physical requirements during a workday. I am fairly active outside of school so lifting heavy objects and standing for long hours is no problem for me. I understand my physical limits as well."
Rachelle's Reply
Perfection! Great answer.
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