Medical Laboratory Technician Interview
Questions

6. If you discovered that a coworker was violating a patient's privacy by discussing his information with someone outside of the care team, how would you respond? Patient privacy is protected by federal law and anyone who works in the healthcare industry is required to understand and follow the law. Failure to do so can result in loss of employment, and possible criminal charges. The interviewer wants to know that you understand your role in protecting a patient's privacy and that you will make wise decisions if you feel a patient's confidentiality has been compromised. Here is an answer example: "I believe that we all should strive to protect our patient's confidentiality. If I were to discover that a coworker violated my patient's right to privacy, I would report it to my immediate supervisor. The consequences of protected information being shared could have an effect on all of us and we should all do our part in trying to prevent this events from ever occurring." Here is an entry level answer example: "I would notify my team leader or supervisor right away. The law demands that we protect our patient's private information and our patients expect us to honor that." Here is an experienced answer example: "Unfortunately, this happens more often than I like to even think about. If I were to discover that a coworker compromised a patient's right to privacy, I would report the incident to my supervisor. The effects of breeches in confidentiality are more far-reaching than many people realize. It is up to us, as care providers, to protect our patient's right to privacy at all times." Here is an anonymous answer example: "first of all, this is not acceptable at all. i would approach my coworker, bring them to the side and express to them that discussing patient information is unacceptable and can result in their termination. i would also express to them that it's part of our job to keep such patient information private. i would also bring up the situation to hr." In response to the anonymous answer example, here is what Rachelle Enns said: Actionable response - very good!7. Do you have any plans that may interfere with being able to commit to long-term employment with us? Knowing what goals you have and any changes you anticipate in your life will give the interviewer an opportunity to evaluate two things: 1. what positions are available that won't disrupt your plans and, 2. are you interested in having a long-term relationship within the company? Either way, being upfront and honest is always appreciated. Here is an answer example: "I recently became engaged. Although we have not set a date yet, we have agreed to wait twelve months before the marriage. My fiance' just passed the Bar exam here and has been offered an opportunity to join an existing law firm. Presently, our plans are to stay where we are and build a career, not just work a job. Also, we do not plan on having children for at least two years after our marriage. We both feel that being able to become established in our careers and save for our future would be the responsible thing to do before starting a family." Here is an entry level answer example: "I recently completed school and received my certification as a medical laboratory technician. My hope is to find a position that will allow me to work long term. I do not anticipate any significant changes that would affect that." Here is an experienced answer example: "I have no plans that would interfere with my ability to commit to a long-term position. I have traveled before and have come to a place in my life where I want to find a stationary position and grow with a company. I don't foresee any events that may cause a need for me to move any distance that would prevent me from being able to continue employment here if I am offered a position." Here is an anonymous answer example: "i do not have any plans that will interfere with being able to commit long-term. this is the career that i have always dreamed of doing and being able to do something that i love is a priority to me." In response to the anonymous answer example, here is what Rachelle Enns said: You sound very committed to the role. Exactly what the interviewer wants to hear! Here is an anonymous answer example: "yes, i came here with a student visa, but i am currently on opt status. i will need to extend my stay in this country as an h1b. the hospital will be able to sponsor me to extend my stay here in the country." In response to the anonymous answer example, here is what Rachelle Enns said: Assuming the interviewer knows your work status prior to your interview, you could also ask what steps you can take to make this happen. Your response is currently worded in a way that puts all the onus on the employer. In response to the anonymous answer example, here is a revised answer from Rachelle Enns: "Initially I cam here on a student visa but am currently on OPT status. I will take the steps necessary for the hospital to sponsor me, extending my status to H1B."8. Tell me about a time you experienced a significant change in your workplace, and how did you adapt to the change? In any healthcare setting, change is inevitable. Technology, processes, leadership, laws and organizations change. The interviewer is looking for cues from you that you are willing to embrace change without it being disruptive to your work productivity. Here is an answer example: "The biggest change that I had to endure was an organizational merger when a private lab I was working for merged with a larger health system. During this merger, our work location changed. Along with that change came the task of learning new company policies and procedures, new equipment, and new coworkers. With a focus on the end in mind and how great it was going to be to work for a much larger and well-established employer, I chose to have a positive outlook and tried to encourage others who were affected by the merge to be positive, as well." Here is an entry level answer example: "When I was in college, I worked at a large grocery store as a cashier. After working there for one year, the company purchased a new touchscreen register system that replaced the old system I was familiar with. For me, knowing how much the new system would help our work process made it easy to embrace the change. Moving forward, I fully understand how the healthcare world needs to embrace change on a regular basis and you'll find that I'm a person that will help encourage a positive outlook regarding change among my peers." Here is an experienced answer example: "About five years ago, my organization purchased a new benchtop centrifuge. The new centrifuge allowed us to complete our work in almost half the time. Many of my peers were apprehensive about the change, so I took that as an opportunity to be a positive influence by encouraging them regarding the benefits of a new machine, both for us and for our patients. In the end, it turned out to be a great addition to our lab."9. Can you give me some examples of some equipment that you feel proficient operating within a medical lab? Although medical laboratory technicians may operate a variety of different types of equipment, there may be specific ones that you feel more comfortable working with. An interviewer will usually ask this type of question so that he can see what your 'comfort zone' is, and to determine where you might best fit with your immediate skills. Further, it will give the interviewer an idea of what specific training you may need to help you feel proficient with all equipment within their lab. Be honest regarding your skills, as they will become evident when you are working. Here is an answer example: "While working for my former employer, we received a new hematology analyzer. I was sent for training to the manufacturer's facility to learn the entire system. I also have familiarity with centrifuges and other pieces of lab equipment as well. I am open to learning anything new and am able to pick-up on new technology quickly." Here is an entry level answer example: "During my clinical rotation, I was exposed to many different types of equipment within a medical laboratory. A few examples include auto-samplers, centrifuges and a chromatography machine. I feel comfortable with these machines, and I am excited about the opportunity to learn about other types of machines and add to my list of skills." Here is an experienced answer example: "Throughout my career, equipment that is found in medical laboratories has changed quite a bit. I have learned to appreciate the advances in this field and am always excited to learn about new procedures and equipment that help us to provide faster, more accurate care to our patients." Here is an anonymous answer example: "i am currently still a student and plan to obtain an internship soon, so i do not have much experience with medical lab equipment. the only equipment that i have had experience with was urocheck, in my urinalysis course." In response to the anonymous answer example, here is what Rachelle Enns said: Honest and to the point. If you'd like, you could mention a bit about your ability to quickly learn new technology. In response to the anonymous answer example, here is a revised answer from Rachelle Enns: "I have experience with UroCheck from my urinalysis course; however, being a student, my exposure to lab equipment is somewhat limited. With that said, I am technically savvy and am confident in my ability to learn your medical lab equipment very quickly."10. Has there ever been an emergency situation in your department, and how did you/would you react in such a situation? Depending on the situation, you will want to respond quickly and make yourself available to assist the doctor in any way you can. Be aware of the surroundings and also observe the patient. Your best response will be one where you are sensitive to the situation by listening closely to the doctor and nurses involved. There may not be anything you can do to help, but if you get in the way, you could definitely create more problems. Ask what you can do and pay attention. If you need to step aside, be respectful and understanding. Here is an answer example: "If there is an immediate danger to a patient or someone in my care, I would make sure to offer assistance to get them to safety. I would then follow my supervisor's instruction or facility protocol." Here is an entry level answer example: "That really depends on the situation. I always try to remember to remain as calm as possible and report to my designated area as quickly as possible and follow emergency protocol." Here is an experienced answer example: "There can be any number of emergency situations in a healthcare facility, so how I would respond would be dependent upon what type of emergency it is. First and foremost is the safety of patients and employees. I would make sure no one is in immediate danger and follow any emergency protocol, per facility instructions." Here is an anonymous answer example: "when i was a volunteer at a hospital in the nurse's wing, two code blues occurred in our wing at the same time. since i was just a volunteer, i knew from proper training to stay out of all the health care professionals' way until i was told to do a specific task." In response to the anonymous answer example, here is what Rachelle Enns said: Perfect! It's great that you refer back to your training - the interviewer will appreciate this response.11. What is one of your weaknesses, and what do you do in an effort to overcome that weakness? This is probably one of the most dreaded questions in a job interview. Answering this question requires self evaluation and honesty. Remember, whatever weakness you decide to share, make sure it is not a key characteristic needed to perform your job as a blood bank lab technician. Here is an answer example: "I think one of my biggest weaknesses is that I can get sidetracked easily. I recognize that in myself and have made a conscious effort to plan my day as much as possible and to stay on target." Here is an entry leel answer example: "One of my weaknesses is that I often get nervous around people I don't know. I know we all do that to a certain degree, but for me, it has become something that I am aware of. I now try to attend social activities where I know there are going to be opportunities to meet new people so that I can overcome social anxiety." Here is an experienced answer example: "My biggest weakness has got to be that I take on too many projects at once. While being involved and participating in various things is fun and can be good for a person, I tend to take on several things and then leave some projects unfinished. I have begun to limit myself to only taking on a few projects at a time so that I can devote the necessary time to staying on task." Here is an anonymous answer example: "sometimes when i am overwhelmed with multiple exams, quizzes, and readings all due in one week, it's hard for me to find out where to start and how to manage my time efficiently. to overcome this weakness, i have learned to plan by keeping a planner to be able to have an overview of all my tasks at hand. this allows me to prioritize assignments by due date and importance." In response to the anonymous answer example, here is what Rachelle Enns said: Your response is highly proactive. Nicely done!12. Are you familiar with some errors that may occur when using a pipette and how to prevent those errors? Pipettes, also called pipets or chemical droppers, are small tubes of glass or plastic used to transfer a measurable amount of liquid from one container to another. They come in two forms: volumetric pipettes, used to transfer a single specific volume of liquid, and measuring pipettes, used to transfer varying, measured volumes. Share an example of a common error. Here is an answer example: "If pipette operators do not pre-wet the pipette tip prior to initial delivery, sample volume can be lost due to evaporation within the tip. Aspirating and expelling sample liquid at least three times before delivery can mitigate this risk, and is especially important when handling volatile solutions such as organic solvents." Here is an entry level answer example: "Unnecessary tip wiping can lead to sample loss, especially if wiping with absorbent materials, which can carry sample from the pipette tip." Here is an experienced answer example: "Pipetting at an angle can cause an error. Touching the pipette tip to the container sides during aspiration results in loss of sample. In addition, removing the pipette at an angle can cause volume variation due to surface tension effects, especially when pipetting small volumes. Pulling the pipette straight out of the container can minimize error." Here is an anonymous answer example: "an error that was common in my clinical chemistry laboratory course was the improper use of the pipette plunger. to prevent this, a quick demonstration on how to use the micropipette in the dispensing and aspiration of the solution would have been helpful." In response to the anonymous answer example, here is what Rachelle Enns said: Great! Specific and focused.13. Do you feel that you are capable of working independently, rather than having a supervisor or coworker work with you? Like any other medical department, medical laboratories have unit managers or supervisors who oversee the day to day operations and assign duties to personnel within that department. However, Medical Laboratory Technicians are expected to learn skills that will enable them to work independently of other staff. The interviewer wants to know that you are comfortable with being given independent assignments. Be sure that your confidence does not come across as 'being cocky.' You can do that by stating that you are comfortable working independently, but that you don't mind working with a partner or team, and that you also ask for help if you are unsure about something. Here is an answer example: "I am very comfortable working independently. Wherever I work, I try to learn the routine of the lab and what my supervisor expects of our team so that my independent work can be an asset to the team. Although I am comfortable working alone, I also enjoy the company of others and am willing to work with a partner or team." Here is an entry level answer example: "I have no problem working independently. I do enjoy working with a team, too, because I feel like, as a new medical lab tech, I can learn a lot from my peers." Here is an experienced answer example: "Throughout my career, I have worked in various laboratory settings. Some of those settings required that the techs have a lab partner, and others required independent work. I feel like, because of my experience, I can work well in either environment." Here is an anonymous answer example: "yes, i am capable of working independently as long as i have had the proper training to do the given tasks. i am not afraid to ask questions when i am confused or if something is unclear to me." In response to the anonymous answer example, here is what Rachelle Enns said: The fact that you mention your ability to ask for help is a great touch. Excellent response.14. If you were the person interviewing employee candidates, what qualities would you look for to fill this position? There is more than one reason for asking this question. First, the interviewer wants to know what qualities you think are important to perform this job. Second, and most importantly, your answer will tell the interviewer if you hold yourself to the same standard as you do others. If you want to see certain characteristics in your peers, you should be able to tell the interviewer with confidence that you possess those traits, as well. This question is one that interviewers often use to distinguish sincerity on the part of the candidate. Here is an answer example: "I believe that honesty is important no matter what job title a person holds. I have found that being honest with people creates an atmosphere of mutual trust and respect. Those qualities, I feel, are essential when building rapport with patients and co-workers." Here is an entry level answer example: "If I were hiring someone, I would look for someone who is passionate about the job and about patient care. I also feel that being approachable and willing to learn is very important." Here is an experienced answer example: "We all possess different qualities and that is what makes a great team. If I were responsible for interviewing and hiring new employees,I would look for someone who has a genuine interest in the job and a desire to grow and learn. None of us knows everything there is to know about each disease or treatment. Being willing to learn and share what we've learned with one another makes us a better team and benefits our patients and those who will need care in the future." Here is an anonymous answer example: "i would look for someone who is eager to learn, resourceful and has the ability to multi-task if needed." In response to the anonymous answer example, here is what Rachelle Enns said: Excellent! If there are specific qualities mentioned in the company's job description, feel free to add some of those in as well.15. Other than technical work, such as testing specimens, what other duties are you accustomed to performing within a medical laboratory? The work of a medical lab technician is not limited to performing experiments and tests. The interviewer wants to know that you are able, and willing, to do whatever the job requires. Share your experience of, not only operating equipment, but your understanding of the importance of other laboratory duties. Here is an answer example: "Part of working in a medical laboratory, for me, has meant learning the ins and outs of daily operations. I do feel proficient with the skills required to perform testing, but I also understand the other work that is required. For example, I have been responsible for record keeping, maintaining inventory of supplies, tools, and equipment, and ensuring that waste management activities are carried out, per company protocol." Here is an entry level answer example: "As part of my training, I learned different skills that are required of a medical laboratory technician. Other than performing tests on specimens or obtaining specimens from patients, we are responsible for maintaining accurate records of test results, performing scheduled inventory of supplies, and performing or requesting maintenance on equipment, as needed." Here is an experienced answer example: "Through my career, I have definitely been at points where work was stressful and overwhelming. During these times, I have found it super helpful to communicate how I am feeling to my leader and talk over any issues that may be occurring. More often than not, any stress can be reduced with a simple conversation to help problem solve the situation. "16. How do you handle times when you have a disagreement with a coworker? Any time you work with someone else, there is a chance of having a disagreement about something at one time or another. The interviewer knows this. It's human nature for people to have their own opinions. What is important to the interviewer in this question is whether or not you are willing to compromise and work through difficult situations with your co-workers. Being unwilling to compromise or find alternative solutions to a dispute can affect everyone on the team, even if it is indirectly. Sharing a personal experience is OK, but do not embellish it to 'be the hero.' Here is an answer example: "I believe if we think about it, each of us could remember at least one disagreement with a friend or co-worker. Although I consider myself to be pretty easy-going, I am also very passionate about my patients and the care that they receive. I have been aware of disagreements between other co-workers, but really like to think of myself as more of a peacekeeper. I feel like professional people should be able to discuss things logically and come to an agreement that is satisfactory for everyone involved." Here is an entry level answer example: "I am usually a very soft-spoken person and strive to be the 'peacekeeper.' I can't recall any specific incident of a disagreement. I would like to think if a disagreement should arise that I can remain objective and willing to resolve the issue without incident." Here is an experienced answer example: "I think the most common disagreement between myself and others have involved our personal feelings about how healthcare should be carried out. However, I have learned, as have most of the people that I have worked with, that while our opinions are important, plans of care are designated by strict guidelines and with the input of everyone on the care team as well as the patient. Learning to respect those guidelines and patient wishes usually resolves issues that arise." Here is an anonymous answer example: "if there is a disagreement with a coworker, i try my best to understand the logic and reasoning behind what we are disagreeing on. i try to see their point of view rather than trying to demand that they agree with me. there is always a different perspective on one situation. i try to be open-minded." In response to the anonymous answer example, here is what Rachelle Enns said: Your answer shows a very strong willingness to collaborate. Well done!17. What are some things that you do to help prevent contamination within your work space? Contamination in a medical laboratory can cause a catastrophe on so many levels. Knowing how to protect yourself and your workplace is crucial. The interviewer wants to know that you understand the importance of preventing contamination and what you feel like you can do to make sure your workplace is free of contamination events. Here is an answer example: "Preventing contamination is one of the most important jobs of a medical laboratory technician. I follow all set safety and sanitization protocols before, during and after each test procedure. By doing this, I am doing my part to help prevent contamination." Here is an entry level answer example: "Following guidelines for safety is the easiest way to prevent contamination. If there is ever a question about a procedure or technique, I always ask before beginning my work so that I can lessen the chances of a contamination." Here is an experience answer example: "The thought of contamination within the lab is a frightening one for any medical laboratory technician. I always try to familiarize myself with facility protocol and follow it strictly. Following protocol is the easiest way to prevent contamination and the problems that can arise because of it." Here is an anonymous answer example: "before starting my work, i would always disinfect my workspace. when using a micropipette i know to change my tip when switching between different solutions. if my ppe is soiled, i would change my gloves or change my lab coat." In response to the anonymous answer example, here is what Rachelle Enns said: To the point and specific. Good work! Overall, you seem highly prepared for this interview :)18. What sets you apart from other medical laboratory technicians, and why do you feel you will be a good fit for us? In most cases, more than one candidate is interviewed for a position before an offer of employment is made. This is your chance to tell the interviewer what makes you a better choice. However, remember that being confident and being conceited have a fine line of separation. Highlight your strengths, but remember to be humble. Here is an answer example: "I believe my dedication to my studies and the compassion that I have for others is something that will make me an asset if I am given the opportunity to work here. I look forward to being able to become a part of a team and becoming an asset to the teamwork that needs to be accomplished." Here is an entry level answer example: "I am passionate about learning more about medical laboratory technology and want to work in a place where I can stay for the long-term and become a strong part of a team. I believe my history of dependability and my drive to work hard will make me a great candidate for this position." Here is an experienced answer example: "I am sure every candidate for this position will feel that he is the better choice for the job. I have (x) years of experience as a medical laboratory technician. I have written articles on the processes of specimen collection and storage and strive to stay on top of all new education that is related to this industry so that I can be a valuable asset to my team." Here is an anonymous answer example: "i can see myself doing this career for a very long time, and i believe that i am very passionate about this career. i am very eager to learn more each day when it comes to learning how to operate machinery and perform certain tests. i work hard every day to try and be the best at what i do. i know that mlts are not recognized for their work sometimes, but it is not about people recognizing my work. it is about my work being able to help patients' treatments." In response to the anonymous answer example, here is what Rachelle Enns said: Try to think of specific and measurable ways that you are different from the competition. It's best to answer with something unique that will be memorable for the interviewer. Feel free to try again, and resubmit :)19. Do you feel like you have strong relationship building skills? Building strong relationships is essential for success of any business. The healthcare industry is no exception. The interviewer wants to know that you value building strong relationships and why you think you have the necessary skills to do so. Share your thoughts. Here is an answer example: "I have often been complimented on my relationship building skills. I like to get to know people and ask them questions about themselves; I find it's a great and simple way to start building rapport with others. I consider myself to be a strong relationship builder and take pride in my 'people skills'." Here is an entry level answer example: "I do feel like I have good relationship building skills. I like people and enjoy getting to know them. I feel it is important to establish a good working relationship with my peers, as well as my patients." Here is an experienced answer example: "I believe I have strong relationship building skills. I value the opinions of others and try to show respect to them. I find that having a caring attitude and a willingness to learn about others helps build relationships."20. If a lab specimen were delivered to you without the proper labels and identification on it, what would your response be? Because of safety issues and the risks of misdiagnosis, laboratories have policies in place regarding how specimens should be labeled and handled. The interviewer wants to know that you are capable of addressing mislabeled or unlabeled specimens in the appropriate manner. If you have experienced a similar incident, it is OK to share this with the interviewer as long as patient confidentiality is not compromised. Here is an answer example: "One of the first things we learn when being trained to work in a lab is that all specimens should be properly labelled with specific information. If a specimen is delivered to me and is not labelled properly, I would notify the delivering staff that there is missing documentation. If the error can be corrected and proper labeling secured, I can perform the ordered test. If the error is not one that can be corrected immediately, the test cannot be performed and a new specimen must be collected and proper identification/labeling attached. Labeling precautions are part of assuring that the correct test results are associated with the patient for whom it was ordered and to help prevent misdiagnosis." Here is an entry level answer example: "While I haven't yet experienced an incident like this, I know that specific policies are in place in each organization that outline how specimens should be labeled when collected. If an improperly labeled or unlabeled specimen were delivered to me, I would follow the protocols within the department to ensure that the correct steps are taken to prevent error." Here is an experienced answer example: "In my years as a lab tech, I have worked in facilities that have varying policies relating to improper identification of a sample. While the processes for rejecting a sample may differ between facilities, most facilities require that the mislabeled/unlabeled specimen be discarded and a new specimen be obtained. Although I understand the frustration that a patient may feel because of having to submit a new specimen or having to undergo an additional venipuncture, the risks associated with testing an improperly labeled specimen can be profound. In the event that a situation like this occurs, I explain to the patient that a new specimen needs to be collected so that we can properly label and test the specimen, as per the doctor's orders." Here is an anonymous answer example: "i would inform the patient, physician or nurse that we would need to obtain a redraw or new specimen. it's irresponsible to run tests on this sample given the fact that there's a possibility that the results may not come back to the right person, leading to a misdiagnosis." In response to the anonymous answer example, here is what Rachelle Enns said: Your answer is very clear and shows that you have a full understanding of best practices.21. What advice would you give others who are considering pursuing a career as a medical laboratory technician? We all have something of substance to add to the lives of others. Being willing to share your personal insight and experiences with others who may come after you is a privilege. An interviewer will often ask a question like this to see if you are approachable and willing to help others. Here is an answer example: "I would tell someone who is considering a career as a medical lab technician to read and gather as much information as possible about the specialty and then chase their dreams until they catch them!" Here is an entry level answer example: "If I were to talk with someone considering this specialty, I would encourage them to make a plan of action, to visit universities and community colleges, to ask questions and never stop learning." Here is an experienced answer example: "I would tell someone wanting to become a medical laboratory technician to spend a little time every day reading and learning something new. Whether it involves reviewing the basics or searching for the latest advances in medical lab equipment, prioritize your education. It is this habitual self-promotion of always expanding your fund of knowledge which will pay off in the future." Here is an anonymous answer example: "i would inform others that if they choose to become an mlt, never forget the basics that they learned in their intro courses. without a proper foundation of knowledge on the material, it's ten times harder to find a solution if they lose the basics." In response to the anonymous answer example, here is what Rachelle Enns said: Very well-thought out response. Bravo!22. Has there ever been a time that you had difficulty drawing blood from a patient, and if so, how did you handle that situation? Unfortunately, there are times that everyone who draws blood has difficulty with a venipuncture. The interviewer is aware of that and simply wants to know that you are able to handle the situation professionally without causing the patient to be alarmed. If possible, share an experience that you had with the interviewer. Here is an answer example: "There have been times when drawing blood was difficult. One instance I can recall was when a pediatric patient was brought in for some lab work. Although I feel comfortable performing venipunctures, one of my coworkers had more experience with children. Because the child was already crying and fretful and the mother was worried, I asked my coworker if she could perform the draw, as I knew she would be more likely to have a successful stick on the first attempt. I explained to the mother that, although I can perform venipunctures, my coworker is experienced with pediatric patients and that I wanted to have the person best suited for her child to perform the procedure. She was very thankful." Here is an entry level answer example: "During my internship, I was being mentored by a really great lab tech with amazing phlebotomy skills. On my second day, we had a patient, who was accompanied by police officers, come in to have his blood drawn. The patient was being very unruly. My mentor explained to the officers and the patient that safety for everyone was the main priority and that no one would attempt the venipuncture until the patient was calm enough and compliant with the procedure. Eventually, the patient agreed to have his blood drawn and I was able to obtain the specimen without difficulty. I appreciated the way my mentor took charge and showed me how to address a difficult situation. It was a great learning experience for me as a new lab tech." Here is an experienced answer example: "Throughout my experience, I have found that some of the most difficult lab draws are on elderly patients. Many of them have loose skin turgor and often do not consume enough liquids in a day to help keep them well hydrated. Learning how to assess for a good vein and hold a patient's loose skin taut to help observe for a vein is a valuable skill. I also encourage patients who know they need to have blood drawn to make sure they are well hydrated, unless of course, they are ordered to have fasting lab." Here is an anonymous answer example: "there was a time where i was attempting to draw blood on a patient during my phlebotomy externship and i missed the vein. i kindly asked the patient if i could try again but on the other arm. unfortunately, i missed again. thankfully the patient was extremely understanding and i had asked the lvn who was supervising me if she could try." In response to the anonymous answer example, here is what Rachelle Enns said: Everyone has to learn! Glad to hear the patient was understanding. This is a great example. Try to add on how this specific skill has improved over time. In response to the anonymous answer example, here is a revised answer from Rachelle Enns: "There was a time where I was attempting to draw blood on a patient during my phlebotomy externship, and I missed the vein. I kindly asked the patient if I could try again, but on the other arm. Unfortunately, I missed it again. Thankfully the patient was extremely understanding. I asked the LVN who was supervising me if she could try. Since this time, I have improved on my skills significantly."23. Some medical laboratory technicians at our facility often work on rotation. Are you willing to work, nights, weekends, holidays, or overtime if needed? Being flexible with the schedule you are willing to work is always a plus. However, many people work more than one job or have a one parent home which requires them to have a flexible schedule. Others simply prefer to work one shift rather than another. Being upfront with the interviewer about what schedule suits your preference could help prevent conflict later on. It is easier to plan a schedule you can agree on than it is to fix problems that arise due to fear of being rejected. Be honest and direct. Here is an answer example: "I am not married and have no children at this time. So, I am pretty flexible with my schedule. If I had a choice, I would prefer the late shift, as I am a bit of a night owl. However, I am excited about the opportunity to become a part of this team and am willing to work where I'm needed." Here is an entry level answer example: "While I am not unopposed to working overtime or extended schedules such as holidays, I would like to have the opportunity to spend time with small children, as well." Here is an experienced answer example: "Yes, I am prepared to work that type of schedule. My family and I always plan special events around my work schedule. Also, part of us giving back has always been that I like to offer to work some extra time for those who have small children or other responsibilities." Here is an anonymous answer example: "yes. i don't mind working this type of schedule. i plan my personal days with friends and family around my work schedule. i understand that working holidays and overtime is a part of the job." In response to the anonymous answer example, here is what Rachelle Enns said: Your response shows teamwork and dedication - exactly what the interviewer will be seeking.24. Are you comfortable performing venipunctures? While phlebotomy tasks are not always required for many Medical Laboratory Technician positions, being comfortable performing venipunctures with ease is always a plus. One thing is important to remember: When an interviewer asks questions that include 'are you comfortable with....' or 'would you be willing to...', be sure to be honest. If you have experience performing venipunctures, say so. If you don't have experience, state your willingness to learn. Here is an answer example: "Prior to continuing my education as a medical laboratory technician, I worked at a local hospital as a phlebotomist. I am very comfortable with my venipuncture skills and am willing to lend a hand in the blood lab, as needed. I think it is important to put forth an effort in keeping my skills sharp..... (no pun intended)." Here is an entry level answer example: "I took a phlebotomy course several years ago. Although I am confident that I can effectively perform venipunctures, if needed, I wouldn't mind having some extra time in the lab, if the opportunity presents itself." Here is an experienced answer example: "I have a lot of experience performing venipunctures and am confident regarding my technique. I taught a phlebotomy course at a community college a few years ago and I also like to lend a hand, when needed, at the local blood bank." Here is an anonymous answer example: "yes, i am. i took a phlebotomy training course a year ago and would not mind practicing this skill." In response to the anonymous answer example, here is what Rachelle Enns said: 100%!25. If you had a patient come to your lab stating his physician sent him to have his blood drawn, but he didn't bring a lab requisition slip, how would you help remedy the situation without neglecting other patients? Questions like these are the interviewer's way of gauging your communication and customer service skills. Keep in mind, customer service should be a high priority for anyone working in the healthcare industry. The interviewer wants to know that you are able to communicate effectively with the client and provide good care, all while following protocol. Here is an answer example: "This is usually an easy fix. If a patient comes to me without a lab form, I will explain to him that I do need the form before I can draw his blood, but if he will give me a few minutes, I will contact the physician's office to verify the orders. I will make sure that the other lab tech(s) are aware that I am verifying an order so that we can work together and make sure that all patients are handled in a timely manner." Here is an entry level answer example: "First, I will explain to the patient that I need to get an order from the physician before I can draw his blood. When a patient understands why he may have to wait, the wait is not usually as frustrating. As soon as I explain the necessity of the order to the patient, I will ask my coworkers to assist with other patients while I contact the physician's office and request the completed lab requisition form. Working together makes our jobs easier and the patients more at ease." Here is an experienced answer example: "In my years of experience as a lab tech, I have learned that having a calm demeanor and a willingness to communicate effectively with patients is extremely important in helping solve issues quickly and efficiently. When we have a packed waiting room, teamwork is of utmost importance. For the patient that didn't have an official lab request, I would contact the physician's office immediately and ask if someone can enter the order into the system or fax an order to me as soon as possible. I will follow up with the patient and assure him that as soon as I receive an order, we will get him taken care of." Here is an anonymous answer example: "i would kindly talk to this patient and help him understand that without a requisition slip, i am unable to draw his blood. i understand that some patients do not like hearing this so i would also inform him that he needs the requisition for his own patient safety. to prevent neglecting other patients, i would inform my coworkers of the situation and ask for their help with other patients." In response to the anonymous answer example, here is what Rachelle Enns said: Your response is exactly right. Professional, and still empathetic. Good balance!26. Have you ever had a patient be combative toward you? If so, how did you handle the situation? Unfortunately, there are times when a patient may be more difficult to care for than others. The interviewer wants to know that, when faced with this type of situation, you will be able to maintain your composure and handle the incident professionally. Here is an answer example: "I think anyone who has worked very long in the medical field will tell you that, at one time or another, he/she has had a patient who was not very cooperative. Before I became a medical laboratory tech, I worked as a nursing assistant. During that time, I had a patient throw his food tray at me once. While I was not happy about having oatmeal all over my outfit, I took a minute and talked to the patient to find out what was really going on. I found out that the patient had reported an allergy to oatmeal and had asked the nurse the day before to make sure that dietary knew of the allergy. When he received his breakfast tray, he became upset and threw it at the first person he saw. I cleaned the mess, ordered him a new tray, and asked his nurse to make a note on his chart of the allergy. He was later apologetic." Here is an entry level answer example: "I have not had a patient become combative toward me yet. I would like to think that, if/when I am faced with a situation like that, I will remain calm and try to get to the source of the aggression. Many times people act out in fear and if I can be patient enough to find out what is really going on, perhaps I can help my patient overcome that fear and be more at ease, not only with me, but with all of the care team." Here is an entry level answer example: "In this situation, communicating to the patient the steps that I needed to take is extremely important so they understand if they have to wait for a bit before being able to perform the draw. By understanding the situation and what needed to be done, that would put the patients mind at ease. I would contact the physicians office directly to try and expedite the lab order and wouldn't hesitate to ask for help from my teammates to take care of the other patients as well." Here is an experienced answer example: "In my years of experience as a lab tech, my calm demeanor and ability to communicate with patients is extremely important in helping solve the issue quickly and efficiently. When we have a packed waiting room, teamwork is of utmost importance. For the patient that didn't have an official lab request, I would contact the physician's office immediately to see if an order was in fact supposed to occur and then ask that it be entered into our system quickly. I would be sure to communicate to the patient any waiting period that would be expected as well." Here is an anonymous answer example: "i have never been in this type of situation. i hope that with proper training, i am able to learn how to handle this situation. but if this were to happen to me i would remain calm and try not to further agitate the patient. i would also call for help if i felt that i could not defuse the situation on my own." In response to the anonymous answer example, here is what Rachelle Enns said: Great! Proactive response yet very professional.27. Personal protective equipment is provided for all of our employees. If you saw a coworker performing a test that required the use of PPE, but he was not wearing it, how would you respond? Exposure to blood and body fluids is one of the risks associated with being a medical laboratory technician. Because of the risk of exposure, policies relating to the use of personal protective equipment are in place in laboratories. The interviewer wants to know that you are able to identify the times that PPE should be worn. Further, the interviewer will be looking for verbiage that points to your ability to communicate with your coworker without sounding condescending. Here is an answer example: "I think it is very important for lab technicians to understand when to use PPE and why its use is beneficial. If I were to notice a coworker who was performing a test or procedure that required the use of PPE, but he wasn't wearing it, I would first ask him if he needs any help and if I could locate some PPE for him so that he can be protected from possible contaminants. I really feel like approaching coworkers respectfully, and with an offer of assistance, is the best way to bring attention to the necessity of using the PPE without creating friction between us." Here is an entry level answer example: "I worked in a lab where one of my co-workers insisted on pushing up his sleeves- exposing his arms. When I quietly went over to remind him to push them down he mentioned how hot he was and that he was cooling off. We had been having unseasonably warm weather and he was wearing a long sleeved shirt under his PPE. I offered my clean gym t-shirt to him so he would be more comfortable. Since then he wears a short sleeved shirt to work to avoid any further violations. He was thankful I casually approached it and brought it to his attention." Here is an experienced answer example: "I have always felt like a calm, respectful approach is best, rather than approaching someone in an accusing manner. I have worked with others who have neglected to don personal protective equipment when it was needed. I usually just make a statement like, 'Hey, let's not forget to protect ourselves and get our PPE on.' Making it about 'us,' rather than pointing the finger at someone usually gets a more positive response." Here is an anonymous answer example: "i would kindly inform my coworker that proper ppe is extremely important and that they should put it on before continuing their work. working in the laboratory, there are numerous bodily fluids and harmful solutions that can get on our skin and clothes. i would also express to them that as a coworker, i care for their safety as if it were my own." In response to the anonymous answer example, here is what Rachelle Enns said: Wonderful response! Very thorough, and shows your high level of self-awareness.28. If a test system deficiency was discovered or suspected, how would you handle the situation? Ensuring that there are no deficiencies in the testing system is crucial for giving accurate test results. If a deficiency is suspected or discovered, it is your responsibility to make sure that the appropriate staff are notified and the test is run again to assure accuracy before reporting results. Take this time to let the interviewer know that you are familiar with maintaining auditing worksheets, quality control records and preventative maintenance records. Letting the interviewer know that you are proficient in the administrative portion of being a Laboratory Technician will be an added plus to the interview. Here is an answer example: "If I were to suspect or discover a test system deficiency, I would notify my supervisor right away. Lab results are of great importance in the diagnosis of a patient. Because of this, it is important for me to follow through with all system checks in a timely fashion and to report any discrepancies as soon as they are suspected. Having a slight delay in reporting results is better than overlooking something that could give inaccurate results and result in the misdiagnosis of a patient." Here is an entry level answer example: "During my training, I was instructed regarding the importance of maintaining the integrity and accuracy in the systems that we work on as lab techs. If I ever found a problem, I wouldn't hesitate to let my supervisor know of the issue." Here is an experienced answer example: "As the lead tech on night shift with my current employer, I am the person that deficiencies get reported to. I have been through several trainings on simple maintenance of a lot of our machines in our lab and I have a specific protocol to follow should an issue be found. It is imperative that I am timely on these responses." Here is an anonymous answer example: "i assume the correct action is to notify the supervisor at the time as well as notify my coworkers of the deficiency so that they are also aware. since i am not entirely sure, i would like to learn the correct action during this type of situation." In response to the anonymous answer example, here is what Rachelle Enns said: Your answer is educated and I like how you expressed a desire to learn further. Very well-rounded response.29. Have you ever received negative feedback from a supervisor, and if so, how did you handle it? Receiving negative feedback can be discouraging, but it doesn't have to be something that leaves you feeling incapable of doing your job. The important thing to remember when answering this question is don't talk negatively about the person who gave you the feedback. Rather state what was said and how you grew from the event. Here is an answer example: "I remember when I first began my career in the healthcare field. I worked as a CNA. I thought I had to do everything for everyone. I ended up taking on too many tasks and falling behind with my assignments. One of my supervisors told me that a patient had complained because I seemed too rushed and asked for a new aide to be assigned to her. I was so embarrassed because I didn't want anyone to feel like I couldn't do my job. I apologized to the supervisor and to my patient and explained that I had taken on some extra assignments, but that I didn't mean to make her feel neglected. When I apologized, the patient agreed to let me continue caring for her. I learned from that experience that it's ok to want to give more, but that I should not stretch myself too thin and risk compromising patient care." Here is an entry level answer example: "I once received negative feedback when I was working as a tech the ER. One of my patient's mother was very upset that her child was not being treated as quickly as she thought she should be and she complained to my supervisor that I was not doing my job. After talking with the supervisor, I asked if I could spend some extra time with the patient and his mother so that she could experience the good care that we give. Fear and uncertainty is often a reason that people lash out. Sometimes a gentle word is all that one needs to help relieve a stressful situation." Here is an experienced answer example: "I am sure that anyone who works in the healthcare industry for any amount of time will learn that receiving negative feedback is not always a truly 'negative' thing. People respond to situations differently. I recall I once received a negative rating on one of my evaluations. It was a disheartening experience because I really pride myself on doing good work. I scheduled a time to sit and talk with my supervisor and understand his point of view with regard to the negative rating and made a plan of action to improve on the issue." Here is an anonymous answer example: "yes, i have. my supervisor was upset with me for leaving the drying oven on in one of the chemistry laboratories in which i used to work. to handle this, i gave my supervisor my full attention and asked questions on how to improve. i also assured my supervisor that such an incident would never happen again. from then on, i have been extremely cautious about my work, and i double-check everything before i leave." In response to the anonymous answer example, here is what Rachelle Enns said: This example is exactly what an interviewer would want to hear, including how you improved from the feedback, moving forward. Nice work.30. The physical requirements of working as a medical lab tech can often be demanding. Do you feel like you are able to stand for long hours, or lift/transfer equipment, as needed? Knowing the requirements for a job before applying is always important. As a medical laboratory technician, there will be a great deal of time spent standing and moving/lifting equipment. When applying for a job that requires some physical exertion, most interviewers will address that need during the interview. If you are capable of handling the physical work, say so. If you feel you can stand for long hours, but have trouble lifting heavy objects,say that, too. It is always best to address these issues during an interview rather than omitting the information just to get a job. This would be a good time for you to express your understanding of the importance of self-care when working a job that requires physical exertion. Here is an answer example: "Having worked as a lab tech now for five years, I am comfortable with all of the physical requirements of the job. I found out quickly in my first position out of school that proper footwear is extremely important. After a team meeting, we discussed some things that would help us be more comfortable and, as a result, our manager has put rubber mats at all of our workstations to make it easier to stand for long periods as well." Here is an entry level answer example: "I am physically active outside of work and like working in an environment that keeps me busy and active. I feel very comfortable performing a job with the physical requirements of a medical laboratory technician. I utilize my off time to relax and practice good self-care." Here is an experienced answer example: "I've learned to rotate my work up in the lab to ensure that I am moving around from time to time to stretch my legs and body and this prevents me from feeling like there is too much of a toll taken on my body. I also really believe in having a good exercise routine outside of work to help. It has helped me adjust, through time, to the demands of a physically exerting job." Here is an anonymous answer example: "yes, i am able to fulfill these physical requirements during a workday. i am fairly active outside of school so lifting heavy objects and standing for long hours is no problem for me. i understand my physical limits as well." In response to the anonymous answer example, here is what Rachelle Enns said: Perfection! Great answer.