How would you calm a patient who is overcome by extreme stress?
"Often, patient stress comes from fear of the unknown. I've found that the most important thing to do when dealing with an anxious patient is to listen, answer their questions patiently, and be a professional yet caring support tool. Most people feel better knowing that you are listening to their concerns and that, as a medical professional, you have the answers."
As a medical professional, one of your best qualities is staying calm under pressure as well as keeping your patients calm. The interviewer would like to see how you handle challenging situations involving patients. Share a story with the interviewer about a time that you were able to calm the nerves of a patient. Be sure not to use names or details that would breach any confidentiality agreements.
"Procedures in our hospital can be very stressful for patients. Last week one of my patients was visibly shaken before her EKG. I took a few extra minutes to console her, explain all the details and answer all her questions. By taking a few extra minutes with this patient, I was able to put her mind at ease, and help her to understand better what to expect."
