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Top 30 Medical Receptionist Interview Questions

Question 1 of 30
Have you ever used a hospital intercom system?
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Question 2 of 30
What motivates you at work?
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How to Answer
If I got paid to watch netflix and eat ice-cream all day that would be motivation enough. But sadly that job isn't what you are applying to so you need to think on your toes. Are you motivated to give 110% to satisfy the patient? Do you look forward to your weekly mentoring sessions from a fellow co-worker that is helping you identify your goals? Do you set personal goals to see how you can improve your efficiency each day? Maybe your learning a new software program and your desire to be programs go-to person in the office is your driving force? Whatever motivates you, do your best to relate it to the position you are interviewing for. Don't be afraid to be passionate about it- the interviewer will love it.
Answer Example
"The satisfaction that I've helped a patient is what motivates me each day."
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Question 3 of 30
What job skill have you learned in the last 6 months?
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How to Answer
This will be your chance to identify a skill that you either wanted to improve upon or have always been interested in learning. Be sure to incorporate how you are utilizing this skill now, how interesting it was to learn the skill and that you had fun along the way.

Answer Example
"I've used EXCEL for many years. After spending hours creating spreadsheets I thought there had to be an easier way to create them quicker. I did some research and ended up teaching myself how to create pivot tables. It's been such a time saver and so easy to use. I've been showing my co-workers how easy they are and almost the whole office is using pivot tables now."
Answer Example
"I've learned how to use our third party insurance system and scanner that was introduced to our office. I caught on so quickly that I was asked by my supervisor to be the POC and teach my fellow co-workers how to use it."
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Question 4 of 30
What task do you feel will be a challenge for you in this job?
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How to Answer
This could possibly be a sneaky way the interviewer is asking what your weakness is. Not a problem because you already have that answer memorized. For this particular question think back to the job description. Was there anything that stood out and made you scratch your head? Did they throw in a name of a software program you've never worked with? Are you used to working on your own and the position will have you working more independent? Whatever the challenge is, own it. State the challenge to the interviewer but spin it in a way that it will become your newest strength.

Here's and example answer: "I'm familiar with the accounting system you all use but haven't used it in years. I do know that I can reference the user guide and my fellow co-workers so I know I will catch on quick. I like to take detailed notes, screen shots and just dive in and do it. I'm up for the challenge and excited to learn something new."
Answer Example
"I'm familiar with the accounting system you all use but haven't used it in years. I do know that I can reference the user guide and my fellow co-workers so I know I will catch on quick. I like to take detailed notes, screen shots and just dive in and do it. I'm up for the challenge and excited to learn something new."
Answer Example
"It can be challenging learning a new computer system. I've worked in three clinics over the past 7 years, all with different systems. It took me just a few days to become efficient and not need assistance."
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Question 5 of 30
Are you comfortable with training new employees?
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How to Answer
Once you become the go-to person for the office will you be ready to share your knowledge with the rest of the staff? Let the interviewer know of a time you were personally requested to train new employees or train staff on a particular topic. Why did the requestor choose you? Was it because of your public speaking skills? Your ability to keep your audience engaged? You're allowed to tell the interviewer that you're awesome!
Answer Example
"I am comfortable training new employees. This past week I was requested to train employees on a new system for third party billing. My instruction was well received and all questions were answered."
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Question 6 of 30
What is your ideal work environment?
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Question 7 of 30
What is your greatest weakness?
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Question 8 of 30
What is your greatest strength?
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Question 9 of 30
Are you efficient with your time?
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Question 10 of 30
Share a time you willingly took on additional responsibilities.
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Question 11 of 30
How would you describe your work ethic?
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Question 12 of 30
Why are you looking for a new job?
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Question 13 of 30
Do you have any questions for us?
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Question 14 of 30
Tell me about a time you disagreed with your boss.
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Question 15 of 30
How would your co-workers describe you?
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Question 16 of 30
How would your boss describe you?
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Question 17 of 30
A patient returns the intake form incomplete. What should you do?
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Question 18 of 30
A patient calls to schedule an appointment with their provider but they are out of the office. The patient is not happy. What do you do?
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Question 19 of 30
Which accounts payable software are you most comfortable using?
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Question 20 of 30
A drug rep has come by offering to buy lunch for the office in exchange for talking to the providers for a few minutes. What do you do?
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Question 21 of 30
What experience to you have maintaining medical records?
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Question 22 of 30
The phones are ringing off the hook! What do you do?
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Question 23 of 30
The patient checking in does not speak English. How do you help this patient?
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Question 24 of 30
Your child is sick and you need to leave early. Leaving early won't allow you do pull charts for the next day. What can you do?
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Question 25 of 30
A patient insists you billed her incorrectly for services. How do you defuse this situation?
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Question 26 of 30
Tell me about a conflict you had with a co-worker and how you handled it.
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Question 27 of 30
How do you deal with stress?
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Question 28 of 30
Where would you like to be in your career in 5 years?
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Question 29 of 30
What is your dream job?
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Question 30 of 30
What do you know about our hospital?
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About Medical Receptionist

August 18th, 2017

A Medical Receptionists is the go-to person and face of the office. Medical Receptionists perform a number of duties to include greeting and scheduling patients and visitors, bookkeeping, calling patients to remind them of appointments, handling billing, answering and routing calls, making transactions, and keeping paperwork organized. You can find Medical receptionists in large medical facilities, clinics and small private offices.

Multi-tasker is your middle name and customer service is your game! As a Medical Receptionist you'll interact with patients, medical professionals and supervisors. Candidates must have excellent communication skills and be personable.

A successful interview will start with a professional outfit and approachable smile. Brush up on your medical terminology just in case the interviewer throws you a curve ball. As a candidate you are organized and have amazing time management skills. Share a story with the interviewer about a time you went above and beyond to improve a process that ultimately saved staff members time and improved customer satisfaction.

Print all Medical Receptionist Interview Questions