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Medical Receptionist Interview
Questions

30 Questions and Answers by
| Heather has over 20 years experience recruiting and hiring candidates,
specifically in the health care industry.

Question 1 of 30

How would your co-workers describe you?

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Medical Receptionist Interview Questions

  1. 1.

    How would your co-workers describe you?

      The interviewer knows that you are capable to do the job- they can see that by your resume. What an interviewer is looking for is your personality. Can you play nice at work with others? When an interviewer asks this question they might be doing a little detective work to see if THEY want to work with you! Don't bore the interviewer with organized, good time management and rule follower- you already listed those in bullets on your resume.

      Here is an example answer: "Creative, well-liked, dependable, always willing to help out and knowledgeable."

      Heather's Answer

      "Creative, well-liked, dependable, always willing to help out and knowledgeable."

      Heather's Answer

      "My co-workers would say that I'm organized and approachable."

  2. 2.

    Are you comfortable with training new employees?

      Once you become the go-to person for the office will you be ready to share your knowledge with the rest of the staff? Let the interviewer know of a time you were personally requested to train new employees or train staff on a particular topic. Why did the requestor choose you? Was it because of your public speaking skills? Your ability to keep your audience engaged? You're allowed to tell the interviewer that you're awesome!

      Heather's Answer

      "I am comfortable training new employees. This past week I was requested to train employees on a new system for third party billing. My instruction was well received and all questions were answered."

  3. 3.

    Your child is sick and you need to leave early. Leaving early won't allow you do pull charts for the next day. What can you do?

      Your answer to this question will show if you are a team player. There will be times you and your co-workers will help each other out to get the job done. You could give the interviewer a scenario of asking your co-worker to pull charts in exchange you will help her with end of month billing. By offering your assistance to another co-worker it shows the interviewer that you are a team player and that you work well with others.

      Heather's Answer

      "Because I'm leaving early for the day I would have a few hours to make up. I would ask my supervisor if I could come in an hour early to make up the time and pull the charts then."

  4. 4.

    What motivates you at work?

      If I got paid to watch netflix and eat ice-cream all day that would be motivation enough. But sadly that job isn't what you are applying to so you need to think on your toes. Are you motivated to give 110% to satisfy the patient? Do you look forward to your weekly mentoring sessions from a fellow co-worker that is helping you identify your goals? Do you set personal goals to see how you can improve your efficiency each day? Maybe your learning a new software program and your desire to be programs go-to person in the office is your driving force? Whatever motivates you, do your best to relate it to the position you are interviewing for. Don't be afraid to be passionate about it- the interviewer will love it.

      Heather's Answer

      "The satisfaction that I've helped a patient is what motivates me each day."

  5. 5.

    Have you ever used a hospital intercom system?

      Now you may fumble over answering this question a bit but be sure to let the interviewer know you don't fumble during your overhead announcements. Let the interviewer know that you write down every detail that needs to be announced. You stick to your script and are sure to pronounce the providers name correctly and provide an accurate call back number. You can assure the interviewer that after your overhead page you will be waiting by the phone with a notepad and pen ready to take notes when the requested person calls back.

      Heather's Answer

      "I haven't ever used a hospital intercom system. I'm very efficient and comfortable using the telephone so I'm sure it wouldn't be much different."

  6. 6.

    A patient insists you billed her incorrectly for services. How do you defuse this situation?

      The most important thing to relay to the interviewer is that you are going to handle the situation calmly. Raising your voice to match the patient won't get you anywhere...but in trouble. Calmly listen to the patients concern, allow her to point out what she feels is wrong and ask how you can assist with the situation. Let the interviewer know that you want to take the time to pull her up in the system and verify that you have all of her insurance information correct. We are all human and her information could have been entered incorrectly at one time resulting in her being billed incorrectly. Let the interviewer know that you would consult with the appropriate staff for a second set of eyes if needed. If you realize the investigative work will take more time than expected take the patients name and number down and give them a time you will contact them with more information.

      Heather's Answer

      "I would ask for her ID and pull her up in our system. I would go line by line with the patient to find out the discrepancy. If we made the error I would apologize and correct it. If it was the patients misunderstanding I would explain it in detail until she was satisfied."

  7. 7.

    How do you deal with stress?

      We experience stress everyday. Stress motivates some people and shuts down others. It's a great idea to tell the interviewer how you deal with work stress during and after work. If you find yourself in a stressful environment at work you may be able to walk away and go get a soda for a few minutes. Taking that quick breather could be all you need to come back and tackle the situation. Going to the gym might be your stress relief after work. Running on the treadmill might clear your mind and help you relax.

      Heather's Answer

      "My hobby is gardening. I enjoy spending time in my garden after work with my family. It's very relaxing and helps me dissolve any stress iI may have."

  8. 8.

    Share a time you willingly took on additional responsibilities.

      This question is to gauge if you could take on additional responsibilities if need be. If your co-worker is going on maternity leave for 7 weeks would you be able to take on her patient workload? If a manager was needed on the night shift could you take on the role? Share the leadership qualities with the interviewer that you have and assure them that you could step up to the plate if needed.

      Heather's Answer

      "Just last week I stepped up to cover an additional shift. My colleague called out sick and her shift needed to be covered. I know she would do the same for me."

  9. 9.

    Do you have any questions for us?

      Now is your opportunity to turn the tables on the interviewer. Come prepared for this question by bringing in a list of 3 to 5 questions. Bringing a list will keep you from getting sidetracked and jotting their answers down will show your eagerness and attention to detail.

      Heather's Answer

      "What is the most important thing that I can accomplish in the first 20 days?"

  10. 10.

    What is your greatest weakness?

      This is one of the most common interview answers so you need to have this one memorized. Don't choose a weakness that will make the interviewer hesitant to hire you but a weakness that can be improved upon to make it a strength.

      Heather's Answer

      "My greatest weakness as a Medical Receptionist is being able to say no. I always want to help but I've found that its a great way to put too much on my plate. I'm working on saying no to helping at that moment but offering to help once I've completed my own tasks."

  11. 11.

    What do you know about our hospital?

      A solid answer to this common interview question will set you apart from the other candidates. It is important to research the company website. Familiarize yourself with its history, Board of Directors, products, mission, and current projects. Mention professional awards and honors received the by the company as well as future projects that illustrate your interest in where the company is headed. Discussing the future of the organization is a win-win because it also establishes your interest in professional longevity.

  12. 12.

    What is your dream job?

      This can be a tough question to answer. Stare off into space and talk about your dream of riding dolphins in the ocean might make your interviewer stand up, thank you for your time and move to the next candidate. But this is your chance to be true to yourself and share your passion and dream. Once you've announced your dream job to the interviewer back it up with what you are doing to achieve that dream. Are you taking college classes? Are you volunteering? Talking about the progress your making to get to that dream job will show the interviewer that you are motivated and passionate. A characteristic that they want in their office.

      Heather's Answer

      "My dream job would be to become a Nurse. I've always loved helping people and customer service seems to come naturally to me. I started taking some nursing classes and am really enjoying them. It might take me twice as long to get there but once I set my mind to complete something I follow through."

      Heather's Answer

      "My dream job would be working in a fun and challenging environment."

  13. 13.

    What is your ideal work environment?

      Tell the interviewer about qualities and attributes of the people and environments that you thrive in. Are you motivated by the positive attitudes of others? Do you thrive when your boss empowers you by giving you autonomy over decisions? It's important to know what you need and what you want out of a work situation.

      Heather's Answer

      "My ideal work environment is one that fosters positive, professional working relationships. Mutual respect and an encouraging working and learning environment is my ideal work environment."

  14. 14.

    A patient calls to schedule an appointment with their provider but they are out of the office. The patient is not happy. What do you do?

      You may know that the Dr. is playing golf in Hawaii but you don't need to let your patients know that. Cheerfully explaining that the provider is unavailable but that Dr. XXX is seeing his patients while he is away will hopefully calm the storm. You can always offer the soonest available appointment with the originally requested Dr. but chances are they won't want to wait that long. You can always put the patient's mind at ease by saying some kind words about the stand in provider.

      Heather's Answer

      "I'm sorry Ma'am, is there another provider that you would like to see?"

  15. 15.

    Tell me about a time you disagreed with your boss.

      Even though you may have a great relationship with your employer, there may be times where you don't see eye to eye. Think of a conflict or disagreement you had with your boss where you responded well, either by suggesting a compromise or taking a calm, relaxed stance when you could have responded in a heated tone. Compromise puts you in a great position with your boss, because it shows your desire to work together and highlights your creative problem-solving abilities.

      Heather's Answer

      "One of the physicians and I disagreed on the way patients should be scheduled. I wanted to spend time training him a bit more. My director wanted to terminate him immediately. I presented to my director that it would be more expensive to replace him than to re-train. He agreed and we came to a middle ground."

  16. 16.

    Why are you looking for a new job?

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  17. 17.

    How would you describe your work ethic?

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  18. 18.

    Are you efficient with your time?

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  19. 19.

    What is your greatest strength?

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  20. 20.

    What task do you feel will be a challenge for you in this job?

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  21. 21.

    What job skill have you learned in the last 6 months?

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  22. 22.

    How would your boss describe you?

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  23. 23.

    Where would you like to be in your career in 5 years?

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  24. 24.

    Tell me about a conflict you had with a co-worker and how you handled it.

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  25. 25.

    The patient checking in does not speak English. How do you help this patient?

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  26. 26.

    The phones are ringing off the hook! What do you do?

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  27. 27.

    What experience to you have maintaining medical records?

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  28. 28.

    A drug rep has come by offering to buy lunch for the office in exchange for talking to the providers for a few minutes. What do you do?

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  29. 29.

    Which accounts payable software are you most comfortable using?

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  30. 30.

    A patient returns the intake form incomplete. What should you do?

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