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Medical Receptionist Interview
Questions

30 Questions and Answers by Heather Douglass

Updated August 30th, 2018 | Heather has over 20 years experience recruiting and hiring candidates,
specifically in the health care industry.
Job Interviews     Careers     Health    
Question 1 of 30
What do you know about our hospital?
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How to Answer
A solid answer to this common interview question will set you apart from the other candidates. It is important to research the company website. Familiarize yourself with its history, Board of Directors, products, mission, and current projects. Mention professional awards and honors received the by the company as well as future projects that illustrate your interest in where the company is headed. Discussing the future of the organization is a win-win because it also establishes your interest in professional longevity.
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Answer Examples
1.
What do you know about our hospital?
A solid answer to this common interview question will set you apart from the other candidates. It is important to research the company website. Familiarize yourself with its history, Board of Directors, products, mission, and current projects. Mention professional awards and honors received the by the company as well as future projects that illustrate your interest in where the company is headed. Discussing the future of the organization is a win-win because it also establishes your interest in professional longevity.
2.
What task do you feel will be a challenge for you in this job?
This could possibly be a sneaky way the interviewer is asking what your weakness is. Not a problem because you already have that answer memorized. For this particular question think back to the job description. Was there anything that stood out and made you scratch your head? Did they throw in a name of a software program you've never worked with? Are you used to working on your own and the position will have you working more independent? Whatever the challenge is, own it. State the challenge to the interviewer but spin it in a way that it will become your newest strength.

Here's and example answer: "I'm familiar with the accounting system you all use but haven't used it in years. I do know that I can reference the user guide and my fellow co-workers so I know I will catch on quick. I like to take detailed notes, screen shots and just dive in and do it. I'm up for the challenge and excited to learn something new."
Heather's Answer #1
"I'm familiar with the accounting system you all use but haven't used it in years. I do know that I can reference the user guide and my fellow co-workers so I know I will catch on quick. I like to take detailed notes, screen shots and just dive in and do it. I'm up for the challenge and excited to learn something new."
Heather's Answer #2
"It can be challenging learning a new computer system. I've worked in three clinics over the past 7 years, all with different systems. It took me just a few days to become efficient and not need assistance."
3.
The patient checking in does not speak English. How do you help this patient?
If you have a personal story to share on this topic with the interviewer definitely share it. Be sure to include how you solved the issue and were able to check in the patient. Chances are most everyone understands a genuine smile and the "hold on a second" finger. This will buy you some time to contact the office that maintains the translator list for your facility. It's always best to line up a translator for the patients safety.
Heather's Answer #1
"hold on a second"
Heather's Answer #2
"I would quickly assess the situation and determine if we had a staff member that could help out until I could contact someone from our translator list."
4.
Have you ever used a hospital intercom system?
Now you may fumble over answering this question a bit but be sure to let the interviewer know you don't fumble during your overhead announcements. Let the interviewer know that you write down every detail that needs to be announced. You stick to your script and are sure to pronounce the providers name correctly and provide an accurate call back number. You can assure the interviewer that after your overhead page you will be waiting by the phone with a notepad and pen ready to take notes when the requested person calls back.
Heather's Answer
"I haven't ever used a hospital intercom system. I'm very efficient and comfortable using the telephone so I'm sure it wouldn't be much different."
5.
How would your boss describe you?
Ok, let's skip using the word team-player. The interviewer is looking for something better. How about respectful, tough, diligent, hardworking and honest. Think of a time that a boss recently praised your work and share it with the interviewer. Still insisting that you convince the interviewer that you are a team player? Try this:

"My last boss would describe me as a team player. My boss noticed my co-workers were always looking to me for guidance and instruction. My co-workers respected my opinion and would regularly come to me for assistance. Because of the rapport with my colleges my boss asked if I would lead the team on a big project. The process ran smoothly and everyone respected me as the team leader. We were very successful in completing the project."
Heather's Answer #1
"My last boss would describe me as a team player. My boss noticed my co-workers were always looking to me for guidance and instruction. My co-workers respected my opinion and would regularly come to me for assistance. Because of the rapport with my colleges my boss asked if I would lead the team on a big project. The process ran smoothly and everyone respected me as the team leader. We were very successful in completing the project."
Heather's Answer #2
"My boss would say that I'm an eager and quick learner."
6.
Your child is sick and you need to leave early. Leaving early won't allow you do pull charts for the next day. What can you do?
Your answer to this question will show if you are a team player. There will be times you and your co-workers will help each other out to get the job done. You could give the interviewer a scenario of asking your co-worker to pull charts in exchange you will help her with end of month billing. By offering your assistance to another co-worker it shows the interviewer that you are a team player and that you work well with others.
Heather's Answer
"Because I'm leaving early for the day I would have a few hours to make up. I would ask my supervisor if I could come in an hour early to make up the time and pull the charts then."
7.
Tell me about a conflict you had with a co-worker and how you handled it.
A perfect time to share a short story about a time you experience conflict and how you handled it. Be sure not to ramble and get off track. No need to add names and company names to your story. By making it too personal it may come across to the interviewer that you are still bitter about the confrontation and haven't let it go. First things first- tell your story calmly. It's important not to get too animated and caught up in the story as it might suggest you have a fiery temperament. If the wound is too fresh stay away from a personal story and keep it short and sweet. Do your best to tell of a situation from a past position that is similar to the position that you are interviewing for. The interviewer wants to be sure that you could handle conflict in your new position.

Here's an example answer: "My co-worker and I were pulling charts for the next business day. I asked my co-worker if she would mind grabbing the phone since it was ringing next to her she slammed the records down and stormed out. I answered the phone, pulled my last two charts and headed back to talk to her. I thought that the 10 minutes between her outburst and me going back there would give her time to cool down. After confronting her and asking if I could be of help she opened up about stress at home and apologized for taking it out on me. To this day we have a great working relationship."
Heather's Answer #1
"My co-worker and I were pulling charts for the next business day. I asked my co-worker if she would mind grabbing the phone since it was ringing next to her she slammed the records down and stormed out. I answered the phone, pulled my last two charts and headed back to talk to her. I thought that the 10 minutes between her outburst and me going back there would give her time to cool down. After confronting her and asking if I could be of help she opened up about stress at home and apologized for taking it out on me. To this day we have a great working relationship."
Heather's Answer #2
"I was able to get the attention of my supervisor to just stand by and be a bystandard. I listened to my co-workers concern, explained my side of the story and was able to come to a resolution."
8.
Are you efficient with your time?
Time management is an essential skill in any workplace. As a Medical Receptionist, you have to prioritize your work and use your time wisely each day. Using your time wisely also means determining what tasks need to be done first, how to avoid distractions and how to get things done when new priorities pop up. Tell the interviewer how you prioritize your day.

Heather's Answer
"I can't stand to have too much downtime at work. In between patients I'm learning or helping my colleagues. I'm efficient with my time because I feel there is always something to do."
9.
Why are you looking for a new job?
The interviewer wants to be sure that they will be able to meet your needs and not use this position as a stepping stone to leave the job in a few months. Be honest, but be careful not to overshare. It is best if you can focus primarily on your future wish list vs. dwelling on what is going wrong in your current position.

Heather's Answer
"In my current role, there is a very little growth opportunity. The next position in line is held by one of the owners so I truly have reached my peak there. I am very thankful for everything my current company has offered me the past 4 years; however, I would like to expand my horizons."
10.
What is your ideal work environment?
Tell the interviewer about qualities and attributes of the people and environments that you thrive in. Are you motivated by the positive attitudes of others? Do you thrive when your boss empowers you by giving you autonomy over decisions? It's important to know what you need and what you want out of a work situation.

Heather's Answer
"My ideal work environment is one that fosters positive, professional working relationships. Mutual respect and an encouraging working and learning environment is my ideal work environment."
11.
Tell me about a time you disagreed with your boss.
Even though you may have a great relationship with your employer, there may be times where you don't see eye to eye. Think of a conflict or disagreement you had with your boss where you responded well, either by suggesting a compromise or taking a calm, relaxed stance when you could have responded in a heated tone. Compromise puts you in a great position with your boss, because it shows your desire to work together and highlights your creative problem-solving abilities.

Heather's Answer
"One of the physicians and I disagreed on the way patients should be scheduled. I wanted to spend time training him a bit more. My director wanted to terminate him immediately. I presented to my director that it would be more expensive to replace him than to re-train. He agreed and we came to a middle ground."
12.
Where would you like to be in your career in 5 years?
Your interviewer knows that this is your stepping stone to your dream job and that's ok. Since 5 years isn't too far away try not to make your goal seem too unrealistic. Stick to an answer that is in the same wheel house as the job you are interviewing for. Talking about a plan that is out in left field might make the interviewer wonder if you are going to put in your 2 weeks notice next week.

Heather's Answer #1
"With my three years of medical receptionist experience and education I'm hoping to become an office manager within the next 5 years. I love working in the medical field so it would be ideal if I could move within this facility."
Heather's Answer #2
"I'd like to enroll in a nursing program in 5 years. I love helping people and think this is a great career path to take."
13.
Are you comfortable with training new employees?
Once you become the go-to person for the office will you be ready to share your knowledge with the rest of the staff? Let the interviewer know of a time you were personally requested to train new employees or train staff on a particular topic. Why did the requestor choose you? Was it because of your public speaking skills? Your ability to keep your audience engaged? You're allowed to tell the interviewer that you're awesome!
Heather's Answer
"I am comfortable training new employees. This past week I was requested to train employees on a new system for third party billing. My instruction was well received and all questions were answered."
14.
How would your co-workers describe you?
The interviewer knows that you are capable to do the job- they can see that by your resume. What an interviewer is looking for is your personality. Can you play nice at work with others? When an interviewer asks this question they might be doing a little detective work to see if THEY want to work with you! Don't bore the interviewer with organized, good time management and rule follower- you already listed those in bullets on your resume.

Here is an example answer: "Creative, well-liked, dependable, always willing to help out and knowledgeable."
Heather's Answer #1
"Creative, well-liked, dependable, always willing to help out and knowledgeable."
Heather's Answer #2
"My co-workers would say that I'm organized and approachable."
15.
Do you have any questions for us?
Now is your opportunity to turn the tables on the interviewer. Come prepared for this question by bringing in a list of 3 to 5 questions. Bringing a list will keep you from getting sidetracked and jotting their answers down will show your eagerness and attention to detail.

Heather's Answer
"What is the most important thing that I can accomplish in the first 20 days?"
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30 Medical Receptionist Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. What do you know about our hospital?
  2. What task do you feel will be a challenge for you in this job?
  3. The patient checking in does not speak English. How do you help this patient?
  4. Have you ever used a hospital intercom system?
  5. How would your boss describe you?
  6. Your child is sick and you need to leave early. Leaving early won't allow you do pull charts for the next day. What can you do?
  7. Tell me about a conflict you had with a co-worker and how you handled it.
  8. Are you efficient with your time?
  9. Why are you looking for a new job?
  10. What is your ideal work environment?
  11. Tell me about a time you disagreed with your boss.
  12. Where would you like to be in your career in 5 years?
  13. Are you comfortable with training new employees?
  14. How would your co-workers describe you?
  15. Do you have any questions for us?
  16. How would you describe your work ethic?
  17. Share a time you willingly took on additional responsibilities.
  18. What is your greatest strength?
  19. What is your greatest weakness?
  20. What job skill have you learned in the last 6 months?
  21. What motivates you at work?
  22. What is your dream job?
  23. How do you deal with stress?
  24. A patient insists you billed her incorrectly for services. How do you defuse this situation?
  25. The phones are ringing off the hook! What do you do?
  26. What experience to you have maintaining medical records?
  27. A drug rep has come by offering to buy lunch for the office in exchange for talking to the providers for a few minutes. What do you do?
  28. Which accounts payable software are you most comfortable using?
  29. A patient calls to schedule an appointment with their provider but they are out of the office. The patient is not happy. What do you do?
  30. A patient returns the intake form incomplete. What should you do?
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