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Medical Receptionist Interview Questions

30 Medical Receptionist Interview Questions
Question 1 of 30
How would your co-workers describe you?
How to Answer
The interviewer knows that you are capable to do the job- they can see that by your resume. What an interviewer is looking for is your personality. Can you play nice at work with others? When an interviewer asks this question they might be doing a little detective work to see if THEY want to work with you! Don't bore the interviewer with organized, good time management and rule follower- you already listed those in bullets on your resume.

Here is an example answer: "Creative, well-liked, dependable, always willing to help out and knowledgeable."
Answer Example
"Creative, well-liked, dependable, always willing to help out and knowledgeable."
Answer Example
"My co-workers would say that I'm organized and approachable."
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Question 2 of 30
What do you know about our hospital?
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How to Answer
A solid answer to this common interview question will set you apart from the other candidates. It is important to research the company website. Familiarize yourself with its history, Board of Directors, products, mission, and current projects. Mention professional awards and honors received the by the company as well as future projects that illustrate your interest in where the company is headed. Discussing the future of the organization is a win-win because it also establishes your interest in professional longevity.
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Question 3 of 30
Tell me about a time you disagreed with your boss.
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How to Answer
Even though you may have a great relationship with your employer, there may be times where you don't see eye to eye. Think of a conflict or disagreement you had with your boss where you responded well, either by suggesting a compromise or taking a calm, relaxed stance when you could have responded in a heated tone. Compromise puts you in a great position with your boss, because it shows your desire to work together and highlights your creative problem-solving abilities.

Answer Example
"One of the physicians and I disagreed on the way patients should be scheduled. I wanted to spend time training him a bit more. My director wanted to terminate him immediately. I presented to my director that it would be more expensive to replace him than to re-train. He agreed and we came to a middle ground."
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Question 4 of 30
Do you have any questions for us?
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How to Answer
Now is your opportunity to turn the tables on the interviewer. Come prepared for this question by bringing in a list of 3 to 5 questions. Bringing a list will keep you from getting sidetracked and jotting their answers down will show your eagerness and attention to detail.

Answer Example
"What is the most important thing that I can accomplish in the first 20 days?"
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Question 5 of 30
Why are you looking for a new job?
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Question 6 of 30
How would you describe your work ethic?
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Question 7 of 30
Share a time you willingly took on additional responsibilities.
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Question 8 of 30
Are you efficient with your time?
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Question 9 of 30
What is your greatest strength?
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Question 10 of 30
What is your greatest weakness?
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Author of Medical Receptionist Answers and Questions

Heather Douglass
Heather Douglass has over 20 years experience recruiting and hiring candidates. She has a knack for resume writing. You can find her on twitter at @heatherinidaho.
First written on: 01/25/2017
Last modified on: 08/30/2018

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Question 11 of 30
What is your ideal work environment?
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Question 12 of 30
Are you comfortable with training new employees?
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Question 13 of 30
What task do you feel will be a challenge for you in this job?
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Question 14 of 30
What job skill have you learned in the last 6 months?
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Question 15 of 30
What motivates you at work?
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Question 16 of 30
Have you ever used a hospital intercom system?
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Question 17 of 30
How would your boss describe you?
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Question 18 of 30
What is your dream job?
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Question 19 of 30
Where would you like to be in your career in 5 years?
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Question 20 of 30
How do you deal with stress?
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Question 21 of 30
Tell me about a conflict you had with a co-worker and how you handled it.
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Question 22 of 30
A patient insists you billed her incorrectly for services. How do you defuse this situation?
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Question 23 of 30
Your child is sick and you need to leave early. Leaving early won't allow you do pull charts for the next day. What can you do?
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Question 24 of 30
The patient checking in does not speak English. How do you help this patient?
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Question 25 of 30
The phones are ringing off the hook! What do you do?
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Question 26 of 30
What experience to you have maintaining medical records?
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Question 27 of 30
A drug rep has come by offering to buy lunch for the office in exchange for talking to the providers for a few minutes. What do you do?
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Question 28 of 30
Which accounts payable software are you most comfortable using?
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Question 29 of 30
A patient calls to schedule an appointment with their provider but they are out of the office. The patient is not happy. What do you do?
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Question 30 of 30
A patient returns the intake form incomplete. What should you do?
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About Medical Receptionist

August 18th, 2017

A Medical Receptionists is the go-to person and face of the office. Medical Receptionists perform a number of duties to include greeting and scheduling patients and visitors, bookkeeping, calling patients to remind them of appointments, handling billing, answering and routing calls, making transactions, and keeping paperwork organized. You can find Medical receptionists in large medical facilities, clinics and small private offices.

Multi-tasker is your middle name and customer service is your game! As a Medical Receptionist you'll interact with patients, medical professionals and supervisors. Candidates must have excellent communication skills and be personable.

A successful interview will start with a professional outfit and approachable smile. Brush up on your medical terminology just in case the interviewer throws you a curve ball. As a candidate you are organized and have amazing time management skills. Share a story with the interviewer about a time you went above and beyond to improve a process that ultimately saved staff members time and improved customer satisfaction.

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