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Concierge Interview Questions

25 Questions and Answers by

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Concierge was updated on February 5th, 2018. Learn more here.

Question 1 of 25

Have you ever been yelled at by a patron? How did you handle the situation?

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Concierge Interview Questions & Answers

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  1. 1.

    Have you ever been yelled at by a patron? How did you handle the situation?

  2. 2.

    How do you handle stress on the job?

  3. 3.

    When have you worked with a diverse group of people?

  4. 4.

    What experience do you have using team-based messaging applications?

  5. 5.

    Poise and professionalism is required of you. Do you feel that you possess these qualities?

  6. 6.

    How would your co-workers describe your attention to detail?

  7. 7.

    Would you be willing to work over 40 hours a week?

  8. 8.

    Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?

  9. 9.

    Why should we hire you?

  10. 10.

    Have you ever experienced bad customer service? What did you learn from it?

  11. 11.

    Why did you choose to become a concierge professional?

  12. 12.

    What is your greatest weakness? What are you currently doing to improve it?

  13. 13.

    Why do you want to work for our hotel?

  14. 14.

    Would you say you are a better verbal or written communicator?

  15. 15.

    How well do you know this surrounding area?

  16. 16.

    What tools do you use when finding local suggestions for tourists?

  17. 17.

    What is the highest end restaurant within five miles of here?

  18. 18.

    When have you had to shift your priorities in response to sudden changes?

  19. 19.

    Many of our patrons are business professionals. Tell me about your ability to fit in with this demographic.

  20. 20.

    Were you permitted to accept tips in your previous role?

  21. 21.

    Give me an example of a time when you went above and beyond.

  22. 22.

    How did you maintain a good relationship with your most recent hotel/department manager?

  23. 23.

    Where do you see yourself in five years?

  24. 24.

    Tell me about yourself.

  25. 25.

    We have had concerns about employee theft recently. What would you do if you caught an employee stealing?