Careers
Companies
Topics
Get Started
Interview Coach 1:1
Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about.
Let Us Review Your Answers
Our interviewing professionals will gladly review and revise any answer you send us. Allowing you to craft perfect responses for your next job interview.
Interview Questions by Topic
Interview Questions by Career
Interview Questions by Company

Airline Operations Agent Interview
Questions

25 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 25

Tell me about a time you had difficulty working with a colleague. What did you do to try and help that situation?

1000s of Interview Questions

Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Airline Operations Agent Interview Questions

  1. 1.

    Tell me about a time you had difficulty working with a colleague. What did you do to try and help that situation?

      Because of the many different roles and subsequent personalities that you will work with in this role as an Operations Agent, there will likely be some uncomfortable interpersonal conflict between you and a colleague at some point in time. Your interviewer will be looking to hear that you are able to remedy these situations in a healthy manner. As you answer this question, think of a situation where you used your great interpersonal skills to take a potentially bad working situation and change it into a positive result. Keep in mind that your interviewer will be looking to hear that you keep your answer upbeat and positive, so try to avoid complaining about the situation.

      Ryan's Answer

      "A couple of years ago, a new member of our team was very defiant towards another team lead and me when given direction on the job. This all started after his initial training on the job. For the first week or two, I remained diligent in my attempts to give directions in a forthright and personable manner. After seeing a few times where my direction was ignored, I decided to talk to the employee in a one on one environment away from other coworkers. I focused on communicating in a very personable manner and tried to get to the root of what could've been causing the defiance of direction. In this approach, the employee opened up about what he felt were significant inefficiencies in our training and onboarding process and let me know that he would be putting his best foot forward from there. Indeed he did from there and remains a great employee. Looking back, I'm really thankful that this whole scenario played out because I was able to pose some potential training issues to our HR team as well."

  2. 2.

    Have you ever had a time where your workload became too unbearable? How did you handle this situation?

      While certainly not asking this question to scare you away from this role, your interviewer ideally wants you to understand that some days on the job as an Operations Agent with their airline can be very overwhelming. By asking this question, they are looking to hear that you are able to handle these types of situations by prioritizing and being resourceful in your handling of the situation. In the past situation that you describe, talk about it in a positive light and explain what resources you used to dig out. If you used the help of others, discuss what led you to come to that decision. To conclude your answer, talk about what you learned in the situation that you bring with you to this day on the job.

      Ryan's Answer

      "Early in my career, I was a part of a company merger where my employer merged with another large moving company. Not wanting to stall anything for current customers, my team had to transition many upcoming customers to a new platform and we just didn't have the overall manpower to do this in a timely manner that was appeasing to the customers. At that time, I was mandated to work four hours of overtime each evening to work on moving customer information to the new platform. This work, coupled with our busiest time of the year, made life at work very stressful for a month. While I knew I could press my nose to the grindstone and get through it with success, maintaining a focus on my own personal health and well-being was very crucial to my work life as well. In the evenings, I recuperated my thoughts by spending quality time with my family and on my bike. I used the weekends to recharge and get ready for upcoming weeks that would find me working 60+ hours as well."

  3. 3.

    Which part of this position as an Operations Agent do you feel you would excel at?

      With this question, your interviewer will be looking to hear about the aspects of the job that you would both feel the most comfortable in and be successful in, if hired as their next Operations Agent. Prior to your interview, it will be important for you to research the duties of the job so you can highlight the pieces that you feel you would do best in. This question also allows you the opportunity to showcase some knowledge or skills you have that your interviewer can't see on your application materials.

      Ryan's Answer

      "After learning about this role with your organization, I was compelled to apply because I knew that being an Operations Agent really matched all of my skills that I would bring here. But probably the most important skill I would bring that sets me apart from others applying for the job is my ability to provide outstanding customer service. Throughout my career, I've been in customer facing roles. Both on the sales and service sides of the aisle, I am a firm believer in treating customers the way I would want to be treated if I were in their shoes, and I am ready to bring that mindset to this job."

  4. 4.

    To be successful as an Operations Agent with us, being diligent about attention to detail on the job is important. Why do you think being very detail-oriented is important for this role?

      With this question, your interviewer is looking to hear two very distinct and different things out of your answer. First, they'll be looking to hear that you did your research on the role of an Operations Agent with their company by having you talk about the duties that will require details. Then, they'll be looking to hear that you understand why being detail-oriented is important for those duties as you explain the little nuances of the role. As you answer, don't hesitate to talk about any job duties you've had in the past that required a strict attention to detail.

      Ryan's Answer

      "As you can see from my resume, I spent a few years during my time in college as a Records Examiner and this role really helped instill a need for paying attention to detail in the work that I do. Success as an Operations Agent requires a strong attention to detail in almost every aspect of the job. Whether planning out cargo storage for a long flight or mapping out a flight pattern based on the weather, the need to take in and consider every detail that is critical for a safe and timely flight. As well, the top notch customer service that your airline provides is also due to a strict attention to detail and if hired for this role, I'd look forward to carrying on that torch."

  5. 5.

    If hired as our next Operations Agent, would you bring any bilingual skills to our team?

      The commercial airline industry sees customers from all over the world traveling from location to location; being well-versed in another language is always a plus for your interviewer to be aware of about you. While certainly not a make or break question for you as the candidate, your interviewer is simply looking to know if you do speak any other languages, as that would be a major asset to their team. Be honest as you answer this question and don't hesitate to say that you are open to learning any new languages that may help you be a step ahead in this role down the road.

      Ryan's Answer

      "Having taken four years of French in high school, I would consider myself at a pretty novice level in that language. I may be able to hold a relatively basic conversation with others and have an understanding of questions that may come my way. If ever needed in this job, I think I would pick the language back up pretty quickly, as it has been over 15 years since I last spoke it."

  6. 6.

    Talk about a role you've held in the past where problem solving was an essential part of the job? What did you learn in that role that you can bring to our team as an Operations Agent?

      Whether you will be faced with ensuring all necessary baggage and cargo can safely make it on a flight or dealing with an overbooked flight in this job as an Operations Agent, your interviewer needs to be assured that you have solid, quick problem solving skills to be hired for this job. To do this, they are posing this question to you to learn about a previous job that you've held where you had to be a problem solver on a daily basis. As you prepare for this question, be sure to talk about a job where you can clearly describe a multitude of issues you faced and handled with ease. Most importantly, finish your answer by talking about how this experience has you totally prepared to be a problem solver in this job.

      Ryan's Answer

      "As you can see from my resume, the early part of my career was spent in retail as a manager, and this work provided challenges on a daily basis. In retail, I handled everything from wrong shipments, late shipments, upset customers, incorrect pricing, staffing issues, and many other issues on top of those. My success in that role was due to my resiliency, teamwork, flexibility, and analytical skills, and these are skills that I would look forward to bringing to your team as your next Operations Agent."

  7. 7.

    Talk about the position you've held during your career where you faced the most amount of pressure. How did you perform well under this pressure?

      Airline Operations Agents often have to work under high stress, high pressure situations, and your interviewer will be looking to hear that you can handle high pressure situations in this job with ease by asking this question. No matter what position you decide to talk about as an example of handling pressure on the job, be sure that you can display your ability to handle stress on the job in a healthy and positive manner. Try to explain the tools and resources you used to help manage pressure. It is also important to not get caught saying things like you don't get stressed because your interviewer will know that either you are not telling the truth or that you've never worked in a role that actually involved some high pressure situations.

      Ryan's Answer

      "As the Shipping Manager for a large manufacturer, I was under pretty intense pressure on a daily basis when it came to coordinating shipments of orders to not have backup on our floor. To handle this pressure, I used my own personal organization skills and team building skills to build processes that ensured my team was on schedule and on time at all times. I started an RFP process on a new shipping system within weeks after starting in this role and hired a team of staff to help build the new software into our department. From my years of experience in this role, I grew so much as a manager to the point where I really thrive in pressure packed situations."

  8. 8.

    Why are you interested in working for our airline?

      As you get to the interview process for this role as an Operations Agent, your interviewer knows that you are dedicated to a career in the airline industry. Now, they are looking to hear that you are dedicated and have a personal investment into their organization. They are asking this question to have you sell them on your own personal investment into their organization and really to ensure that your own personal convictions and beliefs match the airline's. As you answer this question, try to tie your own beliefs and views to that of the airline to prove your investment in the mission and values of the organization.

      Ryan's Answer

      "While I wasn't actively seeking a new position when I applied for this job, I had just heard so many great things about working here, and I knew this role was the right fit for my skills. From others that I've talked with, I love the passion that the staff here show towards providing the most friendly and reliable air travel in the industry. I also am very invested in the potential for growth and learning that you provide your employees, as I want to continue to grow within my own career path until I one day retire."

  9. 9.

    Has a colleague every tried to encourage you to cut corners at work? How did you handle that situation?

      Working as part of a very large team as an Operations Agent will put you face to face with many different people each day on the job and your interviewer is looking to see how you handle a situation where a fellow employee is just not getting the job done correctly. Chances are, you have run into a situation like this at some point during your working career, so try to think about a situation where you can paint a clear picture of the situation and how you handled it with grace. To seal the deal for your interviewer, make sure that the situation you talk about highlights your ability to do what is right and hopefully even convince your colleague to as well.

      Ryan's Answer

      "During my college years working in the restaurant industry, I had a coworker that would always try to convince the staff closing that night to leave some of our required duties for the crew opening the next morning. He was always in a rush to get out of there soon after the door closed to customers for the night. I explained to him that not only was this work required of us by our manager, but that doing this would also put our coworkers the next day in a very tough bind to be able to complete all of their tasks prior to the doors opening to customers. I was raised to be a hard working and respectful person, and I have always naturally carried this into the workplace."

  10. 10.

    The Operations Agent that we hire for this role needs to have a strict focus on safety. What aspects of safety do you envision being responsible for in this job?

      Operations Agents in the commercial airline industry work closely with the passengers, cargo, fuel, and flight plans, and the person your interviewer hires for this role needs to at least come to the interview with a basic knowledge of the facets of safety that this job will entail. While you can speak broadly in your answer while covering as much of the job as possible, make sure your interviewer clearly understands your focus on safety by how you talk about the details of the role. As you answer, it is okay to talk about similar safety related measures you've had to take in prior jobs that you've held, and it is okay to ask follow up questions as well.

      Ryan's Answer

      "One thing that I really appreciate about your organization is the devotion you show to your passengers. If hired for this role, doing my part to ensure the safety of all would be at the front of my mind in every task that I perform. From the understanding I have from the job description and reading more about this role, safety would be a huge focus in managing the cargo area of each flight to ensure the stability of the plane in flight. Safety would also be a big factor when helping determine flight paths and making the decision to delay a flight due to weather."

  11. 11.

    Do you have any pet peeves in the workplace?

      While asking this question to ultimately see how you will work with others in this role as an Operations Agent, your interviewer also may get a good look into your personality, depending on how you answer this question. Be careful as you answer this question because discussing a very common workplace pet peeve that you would likely encounter on the job could make your interviewer think that you would struggle working as part of a larger team. In the end, try to talk about a pet peeve that either is harmless and highlights your calm demeanor or talk about a pet peeve that leads to poor performance or insubordination in the workplace.

      Ryan's Answer

      "In all honesty, my only pet peeve in the workplace is having a teammate that isn't invested in their work. I'm a firm believer that every person should be passionate about what they do on the job and not just be there to collect a paycheck. Having worked with colleagues like this in the past, I try my hardest to help motivate them and get them invested in their job and career."

  12. 12.

    Let's say you had to let an overweight passenger know that they would have to purchase two seat tickets on a flight. How would you approach that passenger?

      While your interviewer will likely look to hit at themes like having difficult conversations and providing excellent customer service during your interview at different times, this questions poses a specific and real scenario that you may face in this role that really combines your ability to provide great conversation while having a very difficult conversation. As you answer, try to focus on your ability to know and adhere to company policies and your ability to do this with a positive tone when explaining to the customer.

      Ryan's Answer

      "I would approach this customer in a very professional manner while relying on my interpersonal skills to make sure they understood why this decision had to be made. I would let them know that this was a company policy that had been implemented, as I know that each airline's policy on this can differ slightly. I would make it a priority to ensure the customer knew why the policy was in place and understood the need to purchase an additional ticket. If I can ask, can you tell me what your policy is in regards to this?"

  13. 13.

    Have you ever went above and beyond the expectations of a customer or colleague to provide excellent service?

      Because customer service is a huge part of this role as an Operations Agent, your interviewer is looking for insight on your personality and work ethic on the job by hearing you talk about a time you went above the call of duty to provide a great outcome in the workplace. Whether you have done it for a customer or a colleague, try to paint a clear picture that describes the situation, provides your thought process in the situation, and clearly explains how and why you went above and beyond for that person. In the end, your interviewer will be looking to connect the dots on your outcome and why you took the necessary actions to provide this outcome, in order to gauge your ability to do just that in the job you are interviewing for.

      Ryan's Answer

      "Throughout my career, I've never hesitated to go beyond the call of duty to provide excellent service to the customers that I've worked with. Exceeding the expectations of the customer is what most often brings them back time and time again, and I imagine this is especially true in the airline industry. Last year, the sales team that I supported was working on landing a huge client, and I was asked to help organize a meeting between the potential client's leadership and our sales managers. To do my part in impressing the clients, I decorated the conference room the group would be meeting in with the sports teams from their home state to make them feel more at home. I also printed out large poster sized positive feedback from customers around the room. When our sales director saw the room the evening before the meeting, he commended me for taking the initiative to do such a great job on the room. The next day, I heard the clients were thoroughly impressed with all of the work we had done."

  14. 14.

    Talk about a time you had to settle a conflict in the workplace. What were the important things you did to ensure that this happened in a safe way that ended well?

      Because of the large number of staff the airlines employ and the sheer number of passengers that fly commercially with airlines, your interviewer needs to know that you have solid conflict resolution skills if hired for this role, so they are posing a question like this directly to you during your interview. As you reflect upon your career to this point to think of a good example to talk about, be sure that you talk about a time where you handled a conflict by addressing the situation directly, kept a positive attitude, and came through with a result where all parties involved were happy in the end. As you answer, highlight your interpersonal skills that you used to ensure that it was a true win-win situation. It's also important to be aware that you can answer this question by either talking about a conflict between colleagues or between yourself and a customer.

      Ryan's Answer

      "In my current role a few years back, I took it upon myself to help resolve a serious conflict between two of my colleagues who just couldn't work effectively together. I knew that their issues stemmed from their personal lives overflowing into the workplace, and one day it came to a head over a loud shouting match that was about to get physical. Right away, I jumped in to separate them while another colleague helped me to distance them from one another. Knowing that emotions were running high, I took the time to talk to each individually and let them know that all three of us would meet together the next day. Going into a meeting with both of them, I knew it was important to be objective towards both parties and hear them out on their differences. I made it clear during the meeting that arguments over differences in their personal lives wouldn't be tolerated in the workplace, and it ended up being a very good situation for both of them to talk out their issues in a civil way. In the end, we decided that while both could still remain in the department in their jobs, we would switch around some duties on the team to keep their work separate for the most part. In the end, I used my interpersonal skills to create a positive atmosphere for them to talk out their differences, and I used problem solving skills to work out a resolution that all could agree with."

  15. 15.

    If hired as our next Operations Agent, what would providing excellent customer service look like to you?

      At times on the job as an Operations Agent, you will be face to face with customers and your interviewer wants to know that you will be an excellent representative of their airline in this role. To make a lasting impression on your interviewer, it is important to understand which aspects of the job will have you working closely with passengers. As you answer, show a solid understanding of these aspects and try to display a passion for providing awesome service to customers with an infectious personality and a smile on your face at all times.

      Ryan's Answer

      "If hired for this position, I understand that I will be working with passengers while they board and while they are waiting to board. I also understand that I will work with passengers during difficult situations when a flight may be delayed or when a flight may be overbooked. At any time on the job in this role, I would be a smiling and understanding representative of the company and work with passengers in a personable way. I don't shy away from difficult conversations and I would come to your airline with a lot of experience having difficult customer conversations in a very professional tone. In the airline industry, you never know if a passenger is traveling for a vacation or because of the death of a loved one, so being that friendly and approachable face of the airline is important at all times."

  16. 16.

    How would you keep yourself motivated and upbeat on a day where customers are being very difficult to work with?

      View All 25 Airline Operations Agent Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  17. 17.

    Our Operations Agents need to be very highly organized on the job. How do you ensure that your workload stays organized and on track?

      View All 25 Airline Operations Agent Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  18. 18.

    If hired as our next Operations Agent, where do you see yourself five years down the road?

      View All 25 Airline Operations Agent Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  19. 19.

    What is the highest level of mathematics that you completed during your education?

      View All 25 Airline Operations Agent Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  20. 20.

    How skilled are you in learning new computer software programs?

      View All 25 Airline Operations Agent Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  21. 21.

    Our Operations Agents are relied upon to make sound decisions on a turnaround almost every day. Have you ever had a time where you had to be quick in coming to an important decision on the job?

      View All 25 Airline Operations Agent Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  22. 22.

    If hired as our next Operations Agent, I will expect you to build a solid rapport with all of the people you will be working closely with. How would you go about doing this?

      View All 25 Airline Operations Agent Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  23. 23.

    Tell me about a time you had to have a difficult conversation with a colleague. How did you handle that situation to ensure it was successful?

      View All 25 Airline Operations Agent Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  24. 24.

    Our Operations Agents need to be the ultimate team players among our entire staff. What makes you a great team player?

      View All 25 Airline Operations Agent Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  25. 25.

    Do you have any direct experience in shipping and receiving duties throughout your career?

      View All 25 Airline Operations Agent Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.