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Surveillance Operator Interview Questions

30 Surveillance Operator Interview Questions
Question 1 of 30
One of your coworkers starts making sexual comments about guests on the video monitors. What do you do?
How to Answer
Demonstrate your honesty and integrity as well as your professionalism by telling the interviewer what you'd do. Expand on the situation with "if...then" sentences to give the interviewer a complete picture of how your values define your actions.

Answer Example
"if...then"
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Question 2 of 30
What would your previous supervisor say about you?
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How to Answer
Choose 1-3 character traits that are uniquely valuable to this particular position. For instance, as a surveillance operator, you'll be expected to be vigilant for long periods of time.

Give a brief example of this trait in action. Then follow up with how this character trait will benefit the company. Use quantifiable impacts when possible.

Answer Example
"My last boss would say that I'm very vigilant and that I have a great memory. One time, I helped detect a banned individual. He was caught stealing two years ago, and I remembered his face. He was in the middle of stealing a high-value object, and I notified loss prevention, and together we successfully prevented a $350 theft."
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Question 3 of 30
Do you have an interest in criminal justice?
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How to Answer
People who have a professional interest in a related field tend to take the job more seriously and will have lower turnover rates. Give the interviewer confidence that you're a good fit for the job by showing that you're engaged with the profession.

Explain your interest in criminal justice and connect it with your role.

Answer Example
"I do have an interest in criminal justice. I get upset when I see people getting away with crime, and I see my job as a surveillance operator as one way to try to prevent that. The cameras are always going to be recording everything, but it's up to me to monitor the video feed and report any suspicious activity. I also have to provide solid documentation because this might be used in an investigation from law enforcement. They don't have time to watch hours of footage, they depend on me to point them in the right direction. Criminal justice is very interesting to me and I want to be a part of the system."
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Question 4 of 30
If you can, tell me about a time when your trustworthiness was challenged. How did you respond?
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How to Answer
Give a genuine answer. If you have been challenged before, explain the situation briefly. Then, whether you've been challenged or not, demonstrate your integrity by highlighting honesty and your willingness to comply.

Answer Example
"I haven't ever been questioned on my trustworthiness, but if I did, I would cooperate fully and give everyone anything that they need to complete an investigation. I know that they'll need concrete details, so I'll do my best to give them this kind of information. I wouldn't take it personally because it's our job to maintain integrity and do our due diligence."
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Question 5 of 30
We have had concerns with employee theft recently. What would you do if you saw someone stealing on the video monitor?
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How to Answer
Demonstrate your trustworthiness and knowledge of professional standards. Give the interviewer a step-by-step description of the actions you would take in response to this situation.

Answer Example
"Immediately I'd write down the details: a description of the person, the location of the incident, the date and time, and the item that I observed was being concealed. I would immediately report it to my supervisor."
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About Surveillance Operator

February 6th, 2017

A Surveillance Operator can also hold job titles such as CCTV Operator, Security Officer, or Surveillance Investigator. Using computer surveillance equipment, a Surveillance Operator spends their time observing the behavior of patrons in businesses and public spaces such as casino's, shopping malls, hotels, tourist attractions, parking garages, construction sites, hospitals, government buildings, and more.

Attention to detail and the ability to closely monitor CCTV footage is required for this role. Good judgement is important as is the ability to make important and timely decisions while under pressure. Understanding social norms and human behavior is also an important skill as a Surveillance Operator.

Strong documentation skills are needed as a Surveillance Operator may be asked to document and report any potential incidences, criminal behavior or unusual circumstances.

Formal post-secondary education is generally not required to be successfully employed as a Surveillance Operator; however, a High School Diploma or GED may be expected. To be competitive in this line of work it is recommended that a Surveillance Operator take some coursework or certification in security related matters such as Criminal Justice, Psychology, Self-Defense, CCTV operation and computer programming/ troubleshooting.

Most Surveillance Operator roles require a full criminal background check. A Security Industry Authority (SIA) licence may also be required. In order to take some of these courses, you may have to be of legal age in your State. Protective Services roles may require additional security clearance.