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A Surveillance Operator can also hold job titles such as CCTV Operator, Security Officer, or Surveillance Investigator. Using computer surveillance equipment, a Surveillance Operator spends their time observing the behavior of patrons in businesses and public spaces such as casino's, shopping malls, hotels, tourist attractions, parking garages, construction sites, hospitals, government buildings, and more.
Attention to detail and the ability to closely monitor CCTV footage is required for this role. Good judgement is important as is the ability to make important and timely decisions while under pressure. Understanding social norms and human behavior is also an important skill as a Surveillance Operator.
Strong documentation skills are needed as a Surveillance Operator may be asked to document and report any potential incidences, criminal behavior or unusual circumstances.
Formal post-secondary education is generally not required to be successfully employed as a Surveillance Operator; however, a High School Diploma or GED may be expected. To be competitive in this line of work it is recommended that a Surveillance Operator take some coursework or certification in security related matters such as Criminal Justice, Psychology, Self-Defense, CCTV operation and computer programming/ troubleshooting.
Most Surveillance Operator roles require a full criminal background check. A Security Industry Authority (SIA) licence may also be required. In order to take some of these courses, you may have to be of legal age in your State. Protective Services roles may require additional security clearance.