In the team-based environment that Ramp Agents work in, there may be times where you may have to take the bull by the horns and be the leader of the team. While your interviewer will be able to see any formal leadership positions you've held during your career, they'll be looking to hear the details of the leadership role that you took and what you took from that experience that will be beneficial to their team. If you don't have any formal leadership experience on your resume, that is okay. Prior to your interview, think about times where you've taken the lead on the job and discuss those in detail.