If I ask you to do something in a way you are not used to, how would you handle this?
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"I would make sure I was clear about what you were asking me to do first. I may even ask you to show me if I'm not clear. I always listen carefully when someone is teaching me something new or asking me to do things differently to make sure I will perform the task as directed."
This question gives you a chance to show off your ability to listen and respond according to what you are being asked to do. Listening is a skill that requires paying close attention and observing. Thinking of an example might help you to process in your mind the way you would handle a situation such as this. Writing down your example will help you be even more prepared!
"I want to work for USPS for a few reasons. First, you have a solid reputation in the logistics industry, and second, you are an undeniable leader. Third, I saw many great employee and customer reviews. I would be proud to work for such a well-established organization."
USPS wants to hire individuals who are reliable and also those who are willing to work hard to get the job done right. You want them to know that you fit the profile of the type of candidate for which they are looking. But first, you want to butter them up a little bit! After a bit of research, you will learn about their mission to create new products and services to meet the needs of their customers.
They strive to keep up with the latest technology to make sure packages and mail are delivered as quickly as possible. Review the website and then consider checking out what people are saying about them on glassdoor.com. If you are impressed by the employee reviews, talk about their reputation. Companies love to hear about the good things future employees are looking forward to experiencing! It makes them feel good and shows you are not looking for just any job. Find two the three positive qualities about the company and talk about how they excite or impress you.
"Professionally, I'd describe myself as competitive and extroverted; I am in sales after all. Contests, encouragement, accolades motivate me, and of course, the financial carrot dangling in front of my nose. At the same time, I love a team environment and know that culture and mutual respect play such a huge role in my success. On a more personal note, I love to spend time with my family and travel as often as possible."
Now is a great time to share a few basic facts that will spark the interviewer's attention. You may want to talk about your education, your interests or your goals. Focus on your accomplishments! When you talk about benefits, you can speak of a community group you're involved with like a sports team or a place you like to volunteer. You want to keep it professional and relatable. Stay positive and upbeat to keep the interviewer engaged!
"I have been working in customer service for the past four years in the service industry at restaurants and coffee shops. I have learned to stay calm when customer issues arise and listen to customers by giving them my full attention. I am very flexible and willing to work with customers to resolve their complaints, always putting them first."
The banking industry requires you to be an excellent communicator, detail-oriented and patient. Patience indeed is the key to handling customers from all walks of life. The interviewer wants to feel confident in your customer service skills. They may even ask a follow-up question, requesting an example of your abilities. Write down a couple of examples so that you are prepared to discuss your experience in depth.
The United States Postal Service (originally called the U.S. Post Office Department, when it was completely managed by the U.S. government before 1971) also known as the Post Office, U.S. Mail, or Postal Service is an independent agency of the United States federal government responsible for providing postal service in the United States. It is one of the few government agencies explicitly authorized by the United States Constitution.