Think of the traits that have helped you succeed in the past. You can draw from your experiences in school or activities if you lack in work experience. Having great people skills, being positive and a good listener are all strengths worth sharing. Next, talk about how this strength will help you in the workplace! Your positive attitude keeps you and your coworkers in a good mood all day! Your listening skills make solving customer issues a breeze! Whatever your strength may be, link it back to how it positively impacts your work environment. Some strengths you could mention are: - Communicative - Loyal - Collaborative - Tech Savvy - Flexible in Schedule/Availability - Persistent and Determined - Eager for Knowledge/New Skills
"I have a lot of strengths that will be put to great use in this role with USPS. My most significant strength is the fact that I am very tech savvy and can pick up any complicated CRM or project management system out there. The downtime to train me would be minimal."
The banking industry requires you to be an excellent communicator, detail-oriented and patient. Patience indeed is the key to handling customers from all walks of life. The interviewer wants to feel confident in your customer service skills. They may even ask a follow-up question, requesting an example of your abilities. Write down a couple of examples so that you are prepared to discuss your experience in depth.
"I have been working in customer service for the past four years in the service industry at restaurants and coffee shops. I have learned to stay calm when customer issues arise and listen to customers by giving them my full attention. I am very flexible and willing to work with customers to resolve their complaints, always putting them first."
Breakdowns, wrecks, traffic jams, rain storms... the possibilities that could interfere with your morning route to work are endless. You want to show that you can be counted on to show up for your shift. Give an example that shows you take the most responsible approach to these predicaments.
"I always arrive to work at least 15 minutes before I am expected to be there, to give me extra time in case something happens. I also make sure I have the numbers of my coworkers and my boss so that I can call to let them know if I'm stuck or might be running late."
The only way to prove you have impeccable attention to details is by painting a picture through giving a well-articulated example. If you are interviewing for a role focused on customer service, you might want to share how your attention to detail helped you resolve a customer issue. You can also give an example from your education, sharing how this skill helped you be successful on a group project or presentation. Break it down. Share the details you looked for when you identified the problem and how that approach helped you be more effective. Be specific, clear and concise!
"I have to be extra thorough from time to time when I have clients that are especially detail oriented. Often this will mean spending additional time on calls with them to highlight project changes. I am okay with being extra thorough when needed."
Sometimes being busy means that you are bombarded with customer calls and navigating one crisis after the next! Unfortunately, you don't always get to control your to-do list! Managing daily tasks starts with managing stress. If you can stay calm, you will be much more useful at handling any job. You can still take control by putting things on your calendar, adding items to your to-do list and checking them off as you go about your day. Think about what helps you manage the hustle and bustle of your hectic days!
"I will determine which task needs my attention the most by urgency or deadline. I am comfortable delegating or even putting extra hours in when necessary. I am strong when it comes to time management."
The interviewer wants to hear some context about the situation, how you acted and what the results were. Every time you answer a question requesting an example, you can frame your answer the same way: 1) Context - explain the situation and the task you were addressing. 2) Action - share what you did to handle the problem or accomplish the goal. 3) Results - explain what happened through the actions of you and your team. What did you create? How were your actions effective? When talking about your actions, share how you contributed toward the goal of your and communication with the group. "When I leased apartments for an apartment complex, we had a goal of reaching 100% occupancy during the busy months. Each of us contributed to every lease. I made a point to make the most of every interaction with a potential customer, being consistent and always providing outstanding service with a smile. My coworkers and I made a pact to be encouraging and supportive of each other, checking in during our weekly meetings to see how we can help each other reach our goal. That summer my leasing team reached 100% occupancy each month!"
"When I leased apartments for an apartment complex, we had a goal of reaching 100% occupancy during the busy months. Each of us contributed to every lease. I made a point to make the most of every interaction with a potential customer, being consistent and always providing outstanding service with a smile. My coworkers and I made a pact to be encouraging and supportive of each other, checking in during our weekly meetings to see how we can help each other reach our goal. That summer my leasing team reached 100% occupancy each month!"
Demonstrate how you follow through by showing up and taking care of your responsibilities. A manager will be enthusiastic about hiring someone they feel can fulfill daily duties with integrity. Give an example that proves you are dependable and can be entrusted to handle your responsibilities.
"I use to work the morning shift at a coffee shop. I arrived every morning at 6 a.m. and was always on time, making sure that everything was set up before the customers arrived. I never complained about having to be there early and took pride in my espresso making skills. A customer even told my manager that the only reason he came to our coffee shop was that he loved seeing my smiling face!"
Before you give an example, think about what excellent customer service means to you. Some people enjoy making the customer happy and receiving positive feedback after an interaction. Others like the satisfaction of solving problems. You want to show the interviewer that you treat customers with respect and take great care to resolve issues. Explain some of the elements of customer service that you displayed in your example, like empathy and patience.
"I was working in a call center, and a woman called who was upset about her account. I could tell she needed to vent and I wasn't quite sure what the actual problem was, so I listened first. Then I asked questions to figure out what was going on. She was so appreciative of me because I was able to think on my feet and troubleshoot to solve the problem quickly. She even apologized for raising her tone of voice and thanked me for my patience."
Starting a new job is exciting! It gives you the opportunity to learn new skills and overcome challenges you haven't faced before. Whether you are applying for a customer-facing role or your role is more technology focused, identify a couple of responsibilities where you anticipate a little bit of a learning curve. It's okay not to know everything! It's also better for you to admit it from the beginning than to come of up with some vague statement to try to prove you are experienced in something you are not. Interviewers will see right through it! Be honest about the challenges and be brave enough to ask questions. Do a little research before the interview on any task, software or system with which you are unfamiliar.
"I anticipate that the biggest challenge will be to learn your software and CRM systems. I am quite tech savvy, yet I imagine that being such a huge corporation, USPS will have a very intricate and robust system. I look forward to the challenge!"
When a person is so angry they are loud, obnoxious or vicious; they would fall into the "irate" category. Explain to the interviewer that you always take the time to listen and let the person vent before taking any action. Yes, even when you're dealing with an angry person, you still need to show empathy. Give an example that shows you can handle someone with a fiery temper. Remember, the key is to listen first, empathize and then do your best to solve the problem.
If you are struggling to think of an accomplishment worth sharing, don't fret! You can start by looking over your resume, glancing at some of those shining moments from your work and volunteer experience. When you answer this question, start off by explaining the accomplishment and why it was great for you. Stories about overcoming obstacles and achieving challenging goals are always great to share! Give an example that shows you are determined and motivated.
"My greatest career accomplishment is the fact that, in my current company, I gained a promotion faster than anyone in the organization's entire history. I received accolades from the VP of Operations, which was an extraordinary moment. Exceeding expectations, and being promoted due to great customer feedback was exhilarating."
To successfully answer this question, you will need to be strategic. First, think of an area where you can improve. For instance, maybe you could do a better job of taking the initiative to solve problems before they become an issue. Even though it may feel vulnerable to share a weakness, your self-awareness is a strength! Your insight that you need to grow in this area shows the interviewer that you know you have room for improvement and that you have a desire to improve. Now, think about how you can explain what you're doing to improve. This insight shows you are working on becoming more perceptive. Don't be hard on yourself. You can refine if you work at it so, show that you are proactive at growing and learning from your weaknesses.
"I am paying closer attention to the details in my customer interactions by noticing body language and listening closely to identify the problem."
USPS prides themselves in raising up leaders, so much so that they have developed programs to motivate and help employees advance their careers. They even offer education assistance. Goals are essential at USPS, so be sure to take some time to write down yours. If you haven't put much thought into your career goals, now is the time. Start by writing down where you would like to see yourself in the next five to ten years. A goal typically motivates you to get from point A to point B. It's important enough that it will drive you to make sacrifices with your social life and your time. They are like a road map for your life. USPS is looking for dedicated employees who will stick with them through the ups and downs. The interviewer wants to know about your motivation to achieve this goal. They also might inquire about how you will navigate the challenges that arise. The more you focus on your career goals, the more likely you are to achieve them! Show off your focus and your determination.
"This position aligns nicely with my career goal of becoming a team leader in within a logistics environment. The role is in my comfort zone, but a new enough approach that will intrigue me, and your company size is adequate to support growth."
At USPS, you may face long lines of customers, some frustrated, or some in a bad mood. You will need to be able to handle your stress and the stress of others, professionally. The interviewer is most interested in hearing a specific example to help them better understand your ability to deal with pressure. Try to describe the situation that shows you can stay calm in the most stressful situations. If you haven't experienced intense work environments, think about the last time you were preparing for a test that made you nervous.
"Yes, I am quite resilient to stress and pressure. I have learned how to deal with everyday stress and the pressure of a fast-paced environment. When I was working in a busy restaurant, I dealt with a wide variety of personalities. One night we were slammed, and I had just worked two double shifts in a row, but I managed to resolve a customer complaint about the steak and keep a positive attitude the whole night!"
The United States Postal Service honors those who are motivated to work hard by giving them opportunities to grow their career. Give an example that explains your motivation, whether it be your family or daily affirmations.
"We just bought a new home in a great neighborhood last year. I also have a family to support. They motivate me to go to do my best at work! It was the holidays, and I had so many packages to deliver, I wasn't sure if I could do it all in one day. Thinking about my family motivated me to hustle and get everything done in time to pick my son up from school! Seeing their faces at the end of the day helps keep me going."
Take a moment to reflect on your interactions with your boss. When you find yourself at a loss for words, take a look at your resume and think of some of your daily responsibilities. If you were quick to listen and take action whenever they asked you to complete a task, they would probably describe you as proactive. If you were consistently positive even when times were tough for the company, your employer might say that you were a pillar of strength on which they could always rely. Think of some qualities that make you a fantastic new hire!
"When you call my former boss for a reference they will say that I am reliable, with a friendly disposition, and always willing to help out my coworkers. I am confident that all of my references will have very positive things to say about me."
If you have dealt with angry customers before, you know that sometimes people need to be heard. Demonstrating patience and being willing to listen will help you resolve some of the most challenging customer situations. Show off your customer service skills and your patience level. If you have any formal training in customer dispute management, this is a great time to mention it.
"A customer came into my store upset about a dress she wore to a party. The strap broke, and she had to hold it up with a safety pin. Even though I knew it wasn't my fault, I listened and empathized with the woman. That would be so embarrassing! The customer calmed down after I took the time to hear her out, and I made sure she got her money back. I also talked my manager into giving her an additional coupon for $10 off her next purchase!"
At the U.S. Postal Service, postage, products, and services fund all operations. If you want to help support the business, you've got to keep that friendly smile on your face! In a customer-facing role, you are the face of the company. You represent their values and their mission to provide services that help connect people and help businesses grow. Explain to the interviewer that you understand how your actions reflect upon the company, coworkers, and customers.
"Great customer service should be expected everywhere you go not only because it's important to be a positive face of the organization, but also because it's important to treat everyone the same way you would want to be treated. It's a simple human philosophy that I try to embody in everything that I do."
Depending upon your role at USPS, you may be required to work more extended hours. You may be needed for shift work or weekends if you are working at a local branch or in a delivery role. Before you agree to any schedule, be sure to know your availability! Now is a great time to ask about the schedule.
"Yes! I am willing to work whatever hours you need me. Can you tell me a little more about what to expect from the schedule?"
If you can give a specific example to a question like this, it will help give you more credibility. Having a concrete situation to draw from will also help you to think through the steps you take to deal with conflict. Keep in mind that sometimes it is better to be kind than to be right. Use an example that demonstrates your care and compassion when a dispute arises.
"I'm not very confrontational, but if I feel like someone is acting out of line, then I will try to find a way to talk about it. My coworkers use to gossip a lot at lunchtime about other people in the office. It started to bother me really, so I decided to approach one of the girls in the group. I was direct but also considerate of her feelings. Even though it was a little awkward, we were able to have a calm discussion about it, and I was glad I said something."
In a busy work environment, everyone needs a little help staying on track and on time. Many tips and tricks can help you manage deadlines and complete projects. One of the most helpful tools to start with is a calendar. By maintaining a schedule online and even a written one will help you with anything from keeping appointments to managing your daily to-do list. Talk about what works for you. Everyone has a method to their madness, so think through the tools that have helped you be successful in the past. Or, in thinking about this new position, think about what will help you complete all of your responsibilities.
"There are a few tools I use daily that always help. My online calendar connected to my email always helps me with managing appointments and events. My to-do list helps me stay on task every day, and who doesn't love checking things off when they get done?! I like to stay organized and check my list throughout the day, re-prioritizing if I need to."
The interviewer wants you to identify leadership qualities to see what you are looking for in a manager or boss. Here is a short list we came up with that might help jog your memory: 1) Honest 2) Good communicator 3) Good listener 4) Committed 5) Positive You may not have ever worked for someone with these qualities. However, you have probably learned what helps you be successful from teachers, professors or managers from your past. Give an example of something they did that impressed you, like giving you positive feedback and encouraging you when you were struggling to meet a goal.
"My ideal manager is someone who is patient, kind, and willing to train me in any area they see fit. I like to work with people who know there is room at the top for everyone and is not afraid to help others gain footing in their career."
The United States Postal Service (originally called the U.S. Post Office Department, when it was completely managed by the U.S. government before 1971) also known as the Post Office, U.S. Mail, or Postal Service is an independent agency of the United States federal government responsible for providing postal service in the United States. It is one of the few government agencies explicitly authorized by the United States Constitution.