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Kroger Interview
Questions

29 Questions and Answers by Rachelle Enns

Published August 23rd, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 29
At Kroger we like to hire strong achievers. Give me an example of a time when you went above and beyond.
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How to Answer
With nearly half a million employees at Kroger, how will you be one to stand out? Display to the interviewer that you can do more than the bare minimum. Show that you appropriately react when you see that your employer has a need that goes beyond your usual day-to-day expectations.
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1.
At Kroger we like to hire strong achievers. Give me an example of a time when you went above and beyond.
With nearly half a million employees at Kroger, how will you be one to stand out? Display to the interviewer that you can do more than the bare minimum. Show that you appropriately react when you see that your employer has a need that goes beyond your usual day-to-day expectations.

Rachelle's Answer #1
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her work so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
Rachelle's Answer #2
"Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her bags. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day. After reading your values statement, I believe these are the qualities that Kroger looks for in their employees as well."
2.
How do you handle situations that could cause you to be late or miss work?
Proper planning will get you far, but sometimes life happens, and you'll need a plan B. Think about some of the variables in your life that could affect your ability to arrive on time for work. Sick children, traffic, car breakdowns. The list goes on. It may not be possible for everything to work out so smoothly, getting your shift covered or still making it to work on time. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise.

Rachelle's Answer #1
"I stay calm and composed when issues arise. My dad got rear ended one time when driving me to school. I texted my friend to see if she could tell my teacher what happened. I explained the situation to my teacher when I got to class. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift."
Rachelle's Answer #2
"I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but there are unforeseen circumstances that can arise. I handle surprises using common sense and keeping courtesy to others top of mind."
3.
Do you have reliable transportation?
Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Merely share that you have the means to get to work consistently and on time.

Rachelle's Answer #1
"I have reliable transportation. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to your office every day."
Rachelle's Answer #2
"I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."
4.
What do you hope to learn from this job at Kroger?
Kroger aims to hire those who will grow with their organization. Perhaps you would like to gain communication skills and work your way into the customer service department. Maybe you are looking to get some warehouse experience to help you decide if you want to become a warehouse manager. Share what you are looking to get out of the experience. Review the job description and information about related careers to help you get a better idea of what you have to look forward to. Discuss how this position will help you in your career!

Rachelle's Answer #1
"I am looking to lay the foundation for the rest of my career with this position. I looked at a lot of job postings and had interviewed some very carefully selected places, but you are by far my front-runner. I want to learn not only the fundamentals of customer service and merchandising but also become comfortable with the marketing side of the business. I appreciate that you want me to start with the basics of the customer service associate role before moving into a keyholder position."
Rachelle's Answer #2
"I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the diverse personalities we face on a daily basis. I believe this will help my confidence to grow, and my human resources knowledge as well."
5.
What are your salary expectations?
The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

Rachelle's Answer #1
"Currently, I earn a base salary of $45,000 per year plus employee perks like discounts, bonus', and a 401k. Last year my total earnings were $49,000, and I would like to stay in the same range or higher."
Rachelle's Answer #2
"I am currently making $11/hour with health care benefits. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
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