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Kroger Interview Questions

29 Kroger Interview Questions
Question 1 of 29
At Kroger we like to hire strong achievers. Give me an example of a time when you went above and beyond.
How to Answer
With nearly half a million employees at Kroger, how will you be one to stand out? Display to the interviewer that you can do more than the bare minimum. Show that you appropriately react when you see that your employer has a need that goes beyond your usual day-to-day expectations.

Answer Example
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her work so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
Answer Example
"Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her bags. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day. After reading your values statement, I believe these are the qualities that Kroger looks for in their employees as well."
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Question 2 of 29
How do you handle situations that could cause you to be late or miss work?
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How to Answer
Proper planning will get you far, but sometimes life happens, and you'll need a plan B. Think about some of the variables in your life that could affect your ability to arrive on time for work. Sick children, traffic, car breakdowns. The list goes on. It may not be possible for everything to work out so smoothly, getting your shift covered or still making it to work on time. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise.

Answer Example
"I stay calm and composed when issues arise. My dad got rear ended one time when driving me to school. I texted my friend to see if she could tell my teacher what happened. I explained the situation to my teacher when I got to class. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift."
Answer Example
"I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but there are unforeseen circumstances that can arise. I handle surprises using common sense and keeping courtesy to others top of mind."
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Question 3 of 29
Do you have reliable transportation?
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How to Answer
Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Merely share that you have the means to get to work consistently and on time.

Answer Example
"I have reliable transportation. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to your office every day."
Answer Example
"I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."
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Question 4 of 29
What do you hope to learn from this job at Kroger?
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How to Answer
Kroger aims to hire those who will grow with their organization. Perhaps you would like to gain communication skills and work your way into the customer service department. Maybe you are looking to get some warehouse experience to help you decide if you want to become a warehouse manager. Share what you are looking to get out of the experience. Review the job description and information about related careers to help you get a better idea of what you have to look forward to. Discuss how this position will help you in your career!

Answer Example
"I am looking to lay the foundation for the rest of my career with this position. I looked at a lot of job postings and had interviewed some very carefully selected places, but you are by far my front-runner. I want to learn not only the fundamentals of customer service and merchandising but also become comfortable with the marketing side of the business. I appreciate that you want me to start with the basics of the customer service associate role before moving into a keyholder position."
Answer Example
"I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the diverse personalities we face on a daily basis. I believe this will help my confidence to grow, and my human resources knowledge as well."
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Question 5 of 29
What are your salary expectations?
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Question 6 of 29
How can Kroger motivate you on the job?
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Question 7 of 29
Describe to me your ideal employer.
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Question 8 of 29
We need reliable people on our team at Kroger. How many days were you absent from work last year?
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Question 9 of 29
What type of work environment do you dislike working in?
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Question 10 of 29
Personality fit is important to us at Kroger. How would you describe your personality?
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Author of Kroger Answers and Questions

Rachelle Enns
Rachelle Enns is an executive head-hunter and job search expert. Utilized by top executives from Fortune 100 & 500 companies like Fitbit, Microsoft, General Electric, Nestle, and more, she helps professionals position themselves in a competitive marketplace. Rachelle founded Renovate My Resume, a company that focuses on helping job seekers get their edge back. Renovate My Resume creates stand-out resumes, cover letters, LinkedIn profiles and professional summaries for new grads, all the way to corporate executives. Rachelle spends much of her time training career coaches, recruiters, and resume writers. She also holds interview workshops for students and interns, globally. For great tips and tricks, follow Rachelle on Instagram @_rachelle_e or @renovatemyresume.
Published: 08/23/2018

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Question 11 of 29
How do you handle a situation where your supervisor does not properly communicate information to you?
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Question 12 of 29
What type of manager brings out the best in you?
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Question 13 of 29
Why is this job with Kroger right for you at this time in your career?
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Question 14 of 29
Tell me about a time when you made a suggestion requesting change in an organization.
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Question 15 of 29
How do you like to be recognized for your accomplishments?
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Question 16 of 29
This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
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Question 17 of 29
Have you researched our company values? What makes you the best candidate for Kroger?
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Question 18 of 29
You will be responsible for a significant amount of cash and valuable merchandise at Kroger. What would your most recent employer say about your character and honesty?
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Question 19 of 29
In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
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Question 20 of 29
Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
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Question 21 of 29
Tell me 3 qualities you possess that make you a strong fit for this position with Kroger.
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Question 22 of 29
At Kroger, we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
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Question 23 of 29
In our retail stores, we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?
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Question 24 of 29
This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
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Question 25 of 29
In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
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Question 26 of 29
We have an active employee honesty program in place at Kroger to prevent loss. What would you do if you discovered that a co-worker was stealing a product or money?
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Question 27 of 29
At Kroger we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
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Question 28 of 29
What do you know about Kroger? Why do you want to work for us?
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Question 29 of 29
Kroger puts customer service first. How do you ensure that you always put the customers' needs first?
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About Kroger

The Kroger Co. (Kroger) is a retailer in the United States. The Company also manufactures and processes some of the food for sale in its supermarkets. As of January 30, 2010, the Company operated, either directly or through its subsidiaries, 2,468 supermarkets and multi-department stores, 893 of which had fuel centers. The Company?s supermarket and multi-department stores operate under banners, including Kroger, Ralphs, Fred Meyer, Food 4 Less, King Soopers, Smith?s, Fry?s, Fry?s Marketplace, Dillons, QFC and City Market. Kroger operates 40 manufacturing plants, primarily bakeries and dairies. In addition to the supermarkets, it operated through subsidiaries, 777 convenience stores and 374 fine jewelry stores. Its fine jewelry stores located in malls are operated in leased locations. In addition, 87 convenience stores were operated through franchise agreements.

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