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Payroll Specialist Interview

37 Questions and Answers Written by Ryan Brown

Updated on August 22nd, 2018 |
Question 1 of 37
If an employee called in with a payroll complaint, how would you handle it?
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How to Answer
Tell the interviewer that you always express empathy to the employee because you understand how concerning payroll challenges are for employees. State that you take detailed notes of the employee's complaint. When possible, tell the interviewer that you try to talk through the issue over the phone to solve the problem right away. Sometimes payroll issues need some time to figure out. In these instances, inform the interviewer that you express your apologies to the employee, and tell the employee you will look into it right away. Finally, tell the interviewer that you try to dig into these complaints as soon as possible following the phone call to ensure the employee's concerns are resolved within 48 business hours.

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Question 2 of 37
Describe to me any payroll process that you have developed or revised?
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How to Answer
Think of a problem you helped solve with an employee's check and what steps you took to ensure the problem never occurred again. This is your example of a process revision! Give the interviewer a brief overview of the problem that was brought to your attention as well as what process you put in place to ensure the problem did not occur again in the future. Most importantly, explain why you chose this revision to ensure all future problems were eliminated.

You can think of any such problem you faced at your workplace and of a way how you helped in dealing with it. Also, it might be possible that you never encountered any such situation, in which case be honest and describe to the interviewer about any small incident where you had to buckle up your shoes and come up with a solution which was used as a benchmark in future.

Question 3 of 37
What have you done to improve your verbal communication skills?
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How to Answer
If nothing comes to mind right away, think outside of the box! Maybe you volunteered to lead a new committee, run the PTA meetings at your child's school, or coach a youth sport. All of these require communication skills! Simply take what you have done, discuss how you utilize communication skills in the activity, and define how your communication has improved because of it.

Question 4 of 37
What is the largest payroll you have been in charge of?
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How to Answer
Simply tell the interviewer the largest payroll you have been in charge of including dollar amount and total employee headcount. Be sure to mention that you understand how important it is to maintain a high level of detail when working with such large sum of money.

Question 5 of 37
Give me examples of the payroll reports you have prepared.
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How to Answer
Start off by listing a handful of reports that you have prepared, including a high-level overview of what data can be found in the reports. Expand on this by telling the interviewer how you can manipulate data within your payroll system to generate any reports you are looking for, and mention that you can create reports in many formats including Word, Excel, and Adobe formats.

Questions 6 through 37
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Author of Payroll Specialist Answers and Questions

Ryan Brown
Ryan Brown, is the creator of MockQuestions. He has over ten years experience creating interview questions. His website has helped over 10 million job seekers in their interview preparation.
First written on: 03/27/2014
Last modified on: 08/22/2018

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