What would you do if a patient complained to you about one of the nurses under your care?

"I would first sit down with the patient and get all of the information and documentation that I can. I always make sure that I'm asking the right questions and keeping a level head. I would then sit down with my nurses in a respectful and non-accusatory setting to get their account of what occurred. After I've gotten both sides of the story along with any documentation, I can then proceed with the best course of action."

I begin with interviewing the patient. I listen attentively to their concern and obtain as much information as possible from them regarding the complaint. I would then interview the nurse. It's important to stay unbias and calm during the interview so the nurse doesn't feel attacked or accused. I discuss with the nurse the patients concern using objective information as much as possible and get their side of the story. Once I have both sides of the complaint, I will complete an investigation and determine if the complaint is warranted or not.