How to Answer: What would you do if a patient complained to you about one of the nurses under your care?
Advice and answer examples written specifically for a Nurse Supervisor job interview.
18. What would you do if a patient complained to you about one of the nurses under your care?
Focus Your Answer On
When you answer this question, focus not only on your coaching style but also on your investigation and problem-solving skills. If a patient complains about one of the nurses on your team, it's your job to gather all of the information and facts before deciding whether or not this patient's claims are valid. This is called evidence-based performance management.
Written by Brittanie Young on December 28th, 2022
1st Answer Example
"I would first sit down with the patient and get all of the information and documentation that I can. I always make sure that I'm asking the right questions and keeping a level head. I would then sit down with my nurses in a respectful and non-accusatory setting to get their account of what occurred. After I've gotten both sides of the story along with any documentation, I can then proceed with the best course of action."
Written by Brittanie Young on December 28th, 2022
2nd Answer Example
I begin with interviewing the patient. I listen attentively to their concern and obtain as much information as possible from them regarding the complaint. I would then interview the nurse. It's important to stay unbias and calm during the interview so the nurse doesn't feel attacked or accused. I discuss with the nurse the patients concern using objective information as much as possible and get their side of the story. Once I have both sides of the complaint, I will complete an investigation and determine if the complaint is warranted or not.
Written by Tiffiny Duchene on December 28th, 2022