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Lowes Interview
Questions

30 Questions and Answers by Rachelle Enns
Updated August 13th, 2019 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Shopping     Retail    

Question 1 of 30

Why should we not hire you?

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Answer Examples

1.

Why should we not hire you?

This interview question is similar to 'What are your weaknesses?'. This question can be tricky to answer because you do not want to be a hundred percent honest and lay out all the reasons the interviewer should not hire you. Start your answer by saying there is no reason not to hire you. This reply displays confidence to the interviewer. Then focus on one skill which you still need to improve. Tell the interviewer you are weak in this one area but are actively looking to improve yourself there.

Rachelle's Answer

"I understand that you are looking for 6+ years of management experience, and I possess just 3. With that said, I have a great amount of training in management and some notable successes that I look forward to applying to my role here at Lowe's."

2.

Tell me about your last manager, what did you like and dislike about their leadership style?

The interviewer wants to hear that you only speak positively about your past manager. Think about the things that you enjoyed about this person and their leadership style. You might talk about how they had regular team huddles to provide ongoing communication about process changes or upcoming events. You might share how they regularly had fun activities going on to keep the team engaged. Keep the focus on the positive things.

Next, think about one thing you wish your manager would have done differently. Tell the interviewer that you would have liked to see your manager conduct this one thing differently, and be sure to explain why you think this alternative way would have been better. This allows the interviewer to see that you remain positive while offering constructive feedback. Positivity is key!

Rachelle's Answer

"My last manager was great. He had a no-nonsense personality to him. He never played favorites. He would dive in if we needed help. He rubbed a lot of people the wrong way because he wasn't overly personal with his employees, but that never bothered me."

3.

How well do you handle customer complaints?

Addressing customer complaints is an essential part of customer service, and the interviewer wants to hear that you are okay talking through a customer's complaint. Start off by telling the interviewer that you do not mind addressing customer complaints, and you recognize that most customers have good intentions when coming forth with a complaint. Tell the interviewer that you take time to listen to everything the customer has to say first to ensure you truly understand what they are upset about. Next, share that you make eye contact with the customer and sincerely apologize to them. Finally, be sure to mention that you offer to correct any mistakes that were made or take the appropriate action to rectify the situation such as making a new beverage for a customer who tried something new today and didn't care for it.

Rachelle's Answer

"I handle customer complaints like an expert! I do have some training in customer dispute resolution and have trained other retail sales reps on the same. When a customer is upset, I find that it's best to listen, repeat back to them for the sake of understanding, and then ask them what kind of resolution they would like to see. Apologizing also helps."

4.

Why do you feel you will be better suited for this job than the rest of the applicants?

The interviewer wants to hear the one unique thing that sets you apart from every other candidate who has applied for this position.

Talking about ourselves in this way can be challenging. We recommend reaching out to a few colleagues, family members, and friends. Ask them for their opinion. You'll probably be surprised at the consistency in their responses! Their answers will give you insight into how to answer this question. Tell the interviewer what sets you apart, and explain how your co-workers, family members, and friends have encouraged you with your gift in this area.

Rachelle's Answer

"I love working in retail, plus I have experience working in construction. I have a friendly and personal attitude so I believe I would be a great addition to your team here at Lowe's!"

Anonymous Answer

"I have twenty-three years of experience as an electrical professional and enjoy teaching people aspects of the trade."

Rachelle's Answer

Nice! And with 23 years' experience, who wouldn't want to learn from you :) Can you speak a bit about your customer service philosophy as well, since Lowe's is customer-experience centric.

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5.

Where do you see yourself in the Lowe's organization in two years?

The interviewer wants to hear that you have realistic career progression expectations within Lowe's.

Tell the interviewer that you are excited about joining the team at Lowe's, and you anticipate that you will likely be in the same job in two years that you are hired for. If a promotion or another opportunity is available before then, that is great! But, you recognize that it takes time for promotions and internal job changes to occur, so in two years, there is a good chance you will still be in the same job title, and that is okay with you! Be sure to mention that your goal is to learn as much as you can, so when the opportunity arises, you can be promoted.

If you are a student, tell the interviewer that you plan to stay at Lowe's through graduation in the role that you are hired into, and then share what career or further education you hope to be pursuing following graduation. If Lowe's offers careers in your field, such as management, be sure to mention that you would be open to considering a career in your area at Lowe's if one is available upon graduation.

Rachelle's Answer

"My two-year plan is to join Lowe's and earn my way into a floor manager position. I have a great deal of experience with team management, customer dispute, and inventory. I believe you will see me well-suited for a management role in a short amount of time."

6.

Why do you want to work at Lowe's?

The interviewer wants to hear that you are looking forward to working at Lowe's. Lowe's is focused on helping people create great homes. Tell the interviewer why you look forward to being a part of something as an employee of Lowe's. Recognize that you would be helping families take on DIY projects. Be mindful that you would be educating them on selecting great new gadgets for their homes. And, acknowledge that you would be the setting for people to make selections for creating their dream home! Be excited to share that you would get to be a part of something great by being an employee at Lowe's!

Rachelle's Answer

"Lowe's is one of the leaders in home-improvement retail. I love the store layout and the products you sell compared to your competitors. Lowe's is one of my favorite places to shop, so I believe I would enjoy working here."

7.

Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?

Start off by telling the interviewer that you are typically an organized person and achieve everything on time. Share how you usually organize your work.

You might share that you keep a to-do list of all the objectives that you must complete, keep your electronic calendar up-to-date and that you spend 5-10 minutes at the beginning of your day reviewing your schedule for the day as well as prioritizing your to-do list for that day.

Next, share a time when you failed to get an assigned task done on time due to something outside of your control. Perhaps you were sick, an emergency arose, or someone else called in sick for the day changing your priorities. Share how you prioritized your time with the goal of achieving the deadline, and share why you were not able to reach it on time.

Finally, be sure to wrap it up by reiterating that you are usually a deadline driven person, and you almost always complete everything on time.

Rachelle's Answer

"Not long ago we received an unexpected shipment from a large supplier, on a Saturday afternoon, which is also our peak customer time. We had to hurry up to receive the stock and ensure the inventory count remained accurate despite shoppers taking the items off the palette. It was a hectic couple of hours, but we prioritized by having four employees count while four received; double the usual workforce that we have on new arrivals."

8.

When was the last time you contributed to a team effort and what was your role?

The interviewer wants to hear that you enjoy being a part of a team and that you contribute to the success of the team. Start off by sharing the last time you added to a team effort. Perhaps it was a massive project at work. Maybe it was on a basketball team. Or, you might have led a Girl Scout troop. All of these make great examples! Discuss how you made efforts to contribute to the team and be sure to mention how successful the team was!

Rachelle's Answer

"I contribute to team efforts on a daily basis, as a department manager. I hold a team huddle every morning, and outline expectations for the day, including my own. I want my team to know that I am also carrying the bulk of the work versus being the type of manager who barks out orders. I am the mentor, the encourager, and the pacesetter in team efforts."

9.

How well would you say you know our departments and what we sell?

Be honest with the interviewer about your knowledge of departments and what is sold. If you have a lot of knowledge and experience, that is great! If not, just tell the interviewer that you do not know a lot and you look forward to learning. You might say that you know the basics and that Lowe's offers plumbing, bathroom, electrical, flooring, hardware, kitchen, paint, and tools department. You might also mention that you know the high-level of products sold at Lowe's such as tools, washers/dryers, kitchen appliances, tools, paint, patio furniture, flowers, plumbing, and many many more!

Rachelle's Answer

"I've shopped at each department but a few. I haven't shopped in the electrical or plumbing sections. I am a frequent visitor to the appliance department; I love viewing the new refrigerator units!"

10.

Name your three best qualities?

Think about the traits which people have repeatedly commended you. What are the typical qualities that you have received praise for at work, in school, or within your family? These things make great examples! Some examples might include your joyful attitude, your kindhearted spirit, your ability to help others, your knack for striking up a conversation, or your patience.

Rachelle's Answer

"Some of my best qualities include my attention to detail, my high level of reliability, and the fact that I love to learn. This means that I research a lot, and then apply my new knowledge at work. These skills will benefit Lowe's greatly, and I look forward to making an impression on your customers!"

11.

Tell me about a time when you had to work with someone you didn't get along with?

The interviewer wants to hear that you handle conflict appropriately in the workplace. If you have never dealt with conflict in the workplace, that is great! That might only work for a basic retail position at Lowe's. If you are interviewing for a higher-level job, you will need to recall a situation in which you handled a conflict with a co-worker.

Start off by sharing with the interviewer that you typically get along with your co-workers great, but from time-to-time, you might disagree with someone. Next, think of a time when you had a conflict with a co-worker. Tell the interviewer a brief overview of why you disagreed. Tell the interviewer that instead of continuing to be frustrated, it was better to talk about the situation to resolve it. Finally, be sure to mention that you and the person continued to have a respectful relationship following the conversation due to the way that you handled the situation.

Rachelle's Answer

"I get along with my co-workers and supervisors well, but there was one time when I worked with an individual whom I didn't get along with. The person seemed to disappear each time we were asked to pull in shopping carts from the parking lot. It wasn't a big deal, and I knew the supervisors saw his behavior. So I just let it be and continued to do my job."

12.

Have you ever worked on a house before? What was your project?

Think about a recent home project you have done. This can be anything from remodeling your home to putting on new light plate covers or painting in your apartment. Tell the interviewer, 'Yes, I have!' Follow this with a high-level overview of what project you tackled. If you used a DIY class at Lowe's to learn how to do your project, be sure to mention it!

If you have no remodeling or home improvement experience, do not worry! You can honestly say you don't, but you have a strong passion for home improvement. Tell the interviewer you hope to one day own a home and be able to work on it yourself.

Rachelle's Answer

"Yes, I have helped remodel my parents and grandparents bathrooms with my father. It was a great learning experience. When I own a home one day, I hope to pick up knowledge from working at Lowes and be able to do my home improvement projects."

13.

Do you prefer working in a team environment or alone?

Lowe's is very much a team environment. Start off by telling the interviewer that you prefer the team environment, and you are great at working alone too! If you had to choose one over the other, you would pick a team environment.

Rachelle's Answer

"I prefer working in a team environment, but I can work independently as well. At my previous job, it was common to work on display cases with a team but work alone while stocking particular aisles. "

Anonymous Answer

"I have had jobs both solo and team environments, and although I do work well alone, I prefer to be in a team environment."

Rachelle's Answer

Good answer! You show a great balance here. Could you add in why you prefer a team environment? (Learning, community, social aspect, etc.)

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14.

What are some of your weaknesses?

Pick weaknesses that are not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.

Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!

Rachelle's Answer

"My knowledge of plants is limited. I would have to take on additional training if I was placed in lawn and garden. I enjoy the outdoors though so I would welcome that training with open arms!"

Anonymous Answer

"I am a people pleaser; I tend to lend assistance at the expense of my own task."

Rachelle's Answer

It's tough to find a balance sometimes. It's important when you answer this question to also briefly discuss how you plan to overcome or improve this weakness.

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15.

Tell me about a time when you went above and beyond for customer service?

Talking about a time when you calmed an upset customer can be an excellent example for this question. Be ready to talk about the time you went above and beyond with handling a customer complaint. Explain how you listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, be sure to tell the interviewer what solution you offered the customer. Perhaps you did not charge them for a meal if it was in a restaurant. Maybe you offered a new dish for them to try. Be sure to close with how happy the customer was when they left!

Or, you may approach the question with something you have done during the ordinary course of the day to go above and beyond for your customers. For example, if you work at a grocery store, you might share that you walk the customers out to their car when customer levels allow and assist them with loading the groceries in their vehicle.

Rachelle's Answer

"I like to go above and beyond whenever possible. When a customer receives an unexpectedly high level of service, they are sure to come back. This means greeting them within the first 5 seconds of them entering the store, offering to help, asking questions, and getting to know their needs. When I worked in the paint department of Home Depot, I would often ask the customers if I could see pictures of their projects so that I could have a better understanding of their needs, and the entire scope. These are just a few ways in which I went above and beyond."

More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Manager
Retail Buyer
Cashier
Assistant Manager
Sales
30 Lowes Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. Why should we not hire you?
  2. Tell me about your last manager, what did you like and dislike about their leadership style?
  3. How well do you handle customer complaints?
  4. Why do you feel you will be better suited for this job than the rest of the applicants?
  5. Where do you see yourself in the Lowe's organization in two years?
  6. Why do you want to work at Lowe's?
  7. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
  8. When was the last time you contributed to a team effort and what was your role?
  9. How well would you say you know our departments and what we sell?
  10. Name your three best qualities?
  11. Tell me about a time when you had to work with someone you didn't get along with?
  12. Have you ever worked on a house before? What was your project?
  13. Do you prefer working in a team environment or alone?
  14. What are some of your weaknesses?
  15. Tell me about a time when you went above and beyond for customer service?
  16. Tell me about your experience in working in retail.
  17. Describe a time when you disliked company rules in your last job?
  18. What is your best personal trait?
  19. How do you define good customer service?
  20. What steps do you take to solve a problem?
  21. How do you expect to make a difference at Lowe's?
  22. Tell me about a time when you had to be a leader. How was the outcome?
  23. Explain to me how you would perform a tile remodeling job, from start to end, as if I were a customer.
  24. What would you do if a coworker asked you to help them steal?
  25. If you found a twenty dollar bill in the parking lot, what would you do?
  26. What do you know about tools?
  27. Do you shop at Lowe's?
  28. What department at Lowes would you enjoy working in the most?
  29. What do you know about working in retail?
  30. Why do you want to work at Lowe's over Home Depot?
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