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Top 25 Lowes Interview Questions
1. How do you think you can work in a team environment here at Lowe's?
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Lowes is headquartered in Mooresville, NC. The company has been in operation since 1946 and has yearly revenues of 50.5 Billion with approximately 165,000 employees. Lowes is a publicly traded company, trading under the symbol LOW. Follow Lowes on Twitter at @Lowes. Read about the company culture, corporate mission, and discover any job openings at Lowes, by visiting their Career Page. If you need help finding more information about Lowes, visit their Website.
Lowes Interview Questions
2 of 25
Explain to me how you would perform a tile remodeling job, from start to end, as if I were a customer.
 
User Submitted Interview Answers
1.
Measure area to be tiled, determine tile and accents to be used for project, secure all tools need to perform job. Prepare your surface to be tiled, read instructions for mortor or mastic being used, apply adhesive with correct trowel, apply tile, check level as you go, secure bond with gently tapping tile, use spacers to establish the correct space between tiles,wipe off exxcessive adhesive from tile. Allow set tiles to sit for 24 hrs. Remove spacers, clean spaces where grout is to be applied, apply grout per instructions on container, allow to sit wor 48hrs apply sealant per instructions.
 
2.
First I would consider my options. What color, size and style tiles do I want? I would then consider the costs, and what I can afford. Then I would go shopping and purchase the proper materials. Once I know I have what I need, I will begin the process of removing my current floor, cleaning the area, and applying any pre-install materials I may need. Once that is done, I would begin the process of installing the tile. I would lay down the glue, then the first tile, apply the grout, then repeat the process for each tile, cutting it as necessary.
 
Question
3 of 25
Tell me about a time when you had to work with someone you didn't get along with?
 
User Submitted Interview Answers
1.
I had to work with someone who made it their goal everyday to find conflict with someone. I found the best method to deal with it was not to engage in the behavior with them, but rather to focus on what I needed to do to do my job each day... I. E. Check on customer orders, follow up on quotes, helping customers in the store to create new sales, keep the department in good order.
 
2.
I had to work with a coworker who seemed to like to make conflict with everyone. I tried not to take it personally as I could see she treated everyone that way. I just kept everything in a professional matter, and took the personal out of it. I would just try to focus on the things I had to worry about every day, such as checking on customer orders, making sales, keeping the department in great shape, etc.
 
Question
4 of 25
Have you ever worked on a house before? What was your project?
 
User Submitted Interview Answers
1.
I have had many home projects. The most recent one was putting in Pergo laminate flooring.
 
2.
The time I can recall working on a house is when I moved in the the home im in now. Wasnt much work to be done but we had to do a little painting and cleaning. Wasnt nothing major.
 
Question
5 of 25
Do you prefer working in a team environment or alone?
 
User Submitted Interview Answers
1.
I find that I work well in both team environment and alone. I tend to be a leader in a team environment, showing everyone what their role is in contributing to the common goal of the group. I also like taking the responsibility of taking on a project on my own.
 
2.
I like both. I enjoy working as a team to make sure an experience is maximized, but I am also capable of making a lot of decisions and accomplishing task on my own, if necessary.
 
Question
6 of 25
Tell me about a time when you went above and beyond for customer service?
 
User Submitted Interview Answers
1.
I stayed late locating a Lowes store that had the product in stock that the customer wanted. i followed through to the end ensuring the customer was more than satisfied
 
2.
i was helping a customer in plumbing with a tub and i asked them what they were looking for so i told them i would do some research and i would get back to them welll i looked some up and i told them the prices and different options they said they would get back to me and shortly later they got back with me and asked me if this one would be good iand they bought it
 
Question
7 of 25
What are some of your weaknesses?
 
User Submitted Interview Answers
1.
When tasked with a project I want the project to be completed with high standards. Unfortunately, time does not always allow for as much time to be given as I would like. Therefore in order to complete a project effectivly and correct, I use time management skills to determine what is most important to the project and what is expected and task myself with those elements.
 
2.
Filing has always plagued me, I have a system that I know but it is hard for others sometimes to follow my method. Another is tolerance for inappropriate behavior, there is no place for it in a team environment but I believe I have gotten a great deal better in handling those problems as they arrise now.
 
Question
8 of 25
Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
 
User Submitted Interview Answers
1.
Yes, when I as a department manager, I had an employee who wanted to raise his EPP close rate, but was not having any results. I watched how and when he presented it to the customer and found his methods were not so effective as he waited until the end of the sale to mention it. I found that after giving him some suggestions of talking about the EPP throughout the sale and showing the value in it while discussing the product, and him applying these techniques, as well as me recognizing his achievements... His close rate rose over time from less than 10% to over 30%.
 
2.
I am very good at teaching other people how to setup details, pse leads, how to order or manually order sos product, how to talk and sell to the customer and address the needs of the customer, and with doing so I am able to teach people how to become better at their job to help profits in the store.
 
Question
9 of 25
How would you deal with an angry customer while you were busy completing tasks?
 
User Submitted Interview Answers
1.
If I were approached by any customer, angry or not, while completing a task, the customer instantly becomes my focus. You have to make sure the customer knows they are the most important thing you are dealing with at any time. Nothing comes before a customer.
 
2.
I would stop all other tasks and focus completely on the customer. I would sustain eye contact with the customer and understand why they feel the way they do. I would do whatever I needed to do to make that customer happy.
 
Question
10 of 25
Why do you feel you will be better suited for this job than the rest of the applicants?
 
User Submitted Interview Answers
1.
I am a customer oriented person. I have demonstrated in past jobs that I will go above and beyond to ensure customer satisfaction. I have the drive and passion for this kind of work that not many others can match.
 
2.
I continually provide my customers with up to date knowledge on info about products and information on promotions from vendors and Lowes to support the customer with everything they need in the purchase of their prooduct
 
Question
11 of 25
What is your best personal trait?
 
User Submitted Interview Answers
1.
My best personal trait is finding a way to relate to people and finds what motivates them.
 
2.
willigness to help others
 
Question
12 of 25
Where do you see yourself in the Lowe's organization in two years?
 
User Submitted Interview Answers
1.
I hope to see my clientele base built to where I can expect many referrals from past customers.
 
2.
Learning in all the different departments and hopefully moving up in the company
 
Question
13 of 25
How do you define good customer service?
 
User Submitted Interview Answers
1.
Going out of your way to satisfy the customers needs and wants.
 
2.
Excellent customer service starts with listening to the customer to find out what they need, providing solutions based upon those needs and achieving those solutions.
 
Question
14 of 25
What steps do you take to solve a problem?
 
User Submitted Interview Answers
1.
First I identify how the problem happened, who is involved, etc. I talk to the people involved to hear all sides. Then I find a way to fix the problem, by making a plan, talking with others involved to get their input for a solution, do some brainstorming. Review the options available to resolve, then carrying out the chosen plan by putting it in writing for the team, and checking back to make sure everything has been addressed.
 
2.
identify, talk it over, impliment, follow through
 
Question
15 of 25
How do you expect to make a difference at Lowe's?
 
User Submitted Interview Answers
1.
Just by providing the best customer service and teaching others to do the same. Selling products as well as tecahing other to be the best sellers and tecahing the how sell add ons.
 
2.
Iam very motivated and my fellow coworkers get along with me great so I feel I can motivate them and make changes that should benefit the store.
 
Question
16 of 25
What do you know about working in retail?
 
User Submitted Interview Answers
1.
I know the customer is everything and if you dont keep them happy and coming back then you will fail.
 
2.
Alot of product knowledge and customer focus.
 
Question
17 of 25
Why do you want to work at Lowes?
 
User Submitted Interview Answers
1.
I like the working environment of being around many people and helping customers with their projects.
 
2.
I admire the company and feel that my skills would be a good fit for the position.
 
Question
18 of 25
Tell me about your experience in working in retail?
 
User Submitted Interview Answers
1.
I have worked in retail for over 10 years. My position has always been as a salesperson, helping customers complete projects. I am very comfortable helping people outside my own area of expertise, as the entire store is a sales floor and you can help a customer in any department.
 
2.
Hands on experience handling sales floor, customer service and operations.
 
Question
19 of 25
Describe a time when you disliked company rules in your last job?
 
User Submitted Interview Answers
1.
I did not like the return policy because I n some situations I knew merchandice were stolen. I discussed the situation with manager and She taught me to be more confortable with the policy.
 
2.
When I worked at Wal-Mart I did not like how their rules allowed them to work people over their 40 hours while not giving them overtime but just factoring the hours in on their next pay period. It felt like they were forcing us to work for free.
 
Question
20 of 25
How well do you handle customer complaints?
 
User Submitted Interview Answers
1.
I do very good job of listening and expressing myself with a positive attitude. I turn most customer complaints into compliments by helping the customer and turning their frustration into a positive shopping experience with lowes.
 
2.
Very well, I listen too what the customer has to say.. Apologise for any inconvienence and do anything I can to rectify the situation and make the customer happy.
 
Question
21 of 25
You have been out of work for a while, what have you been doing?
 
User Submitted Interview Answers
1.
Support my spouse and taking care of the kids while she finished her schooling.
 
2.
Resting. I worked 80 plus hours and me and my wife took a vacation.
 
Question
22 of 25
Tell me about a time when you had to be a leader. How was the outcome?
 
User Submitted Interview Answers
1.
I had to be a leader multiple times when we received new employees. I would show them how to do things to complete there tasks.
 
2.
Training new employees, excellent as they were able to start performing daily task as well as learn new. Which ultimately contribute to great sales.
 
Question
23 of 25
Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
 
User Submitted Interview Answers
1.
i took care of the task that were most essential first and worked on it all day untill the task was complete and made sure next time i used better time management
 
2.
I was once given several dozen items to photograph, and only a few hours to do it. I chose to photograph the highest priced, and most in demand items first, while keeping the cheaper, less demanded items for the end in case I did not make it to them.
 
Question
24 of 25
What would you do if a coworker asked you to help you steal?
 
User Submitted Interview Answers
1.
i would take no part in the act and directly talk to the manager and adress the issue
 
2.
I would tell that co-worker's supervisor. Stealing is not an option.
 
Question
25 of 25
When was the last time you contributed to a team effort and what was your role?
 
User Submitted Interview Answers
1.
My last team effort was to get everyone on the same page over current issues we were having with the department. Being short staffed causes issues such as coverage, work load, and so on. With that being said I had to stand up to the plate and change my scheduling around so that I would be in the area to help serve customers and take care of their needs.
 
2.
My role was as leader of my team as a department manager. You have to find out what motivates people and encourage that... Whether it be recognition, etc. As a leader, you have to make sure people understand their role on the team and how their achievements contribute to the goal.
 
Contributing Author
Rachelle Enns
Recruiter
 
Author
Why work at Lowes?
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