Lowes Mock Interview

To help you prepare for a Lowes job interview, here are 40 interview questions and answer examples.

Lowes was updated by on June 26th, 2023. Learn more here.

Question 1 of 40

Tell me about yourself.

"Ever since I was a kid, I've had a knack for taking things apart, learning how they work, and putting them back together. I installed our garbage disposal when I was 12 years old. I repaired our TV set and our VCR when I was 10. I love working with my hands and helping others do the same. I have a strong customer service background and love the smell of cut wood. So, naturally, I love shopping at Lowe's, and I asked myself what could be better than spending my hard-earned money at Lowe's. Then the answer was staring me in the face, so here I am interviewing with you today."

Next Question

40 Lowes Interview Questions & Answers

Below is a list of our Lowes interview questions. Click on any interview question to view our answer advice and answer examples. You may view 15 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

Unlike other retail environments, Lowe’s falls in a niche where customer service skills aren’t the only skills required to serve their customers. Many people aren’t skilled when it comes to being handy or being familiar with home improvement, and fewer would consider themselves experts. Even though streaming platforms and social media make it far more accessible to be a DIYer, many of Lowe’s customers find themselves heavily reliant on the advice and skills of Lowe’s associates. Not to mention, Lowe’s warehouse-sized retail environment is sometimes difficult to navigate, where products can occasionally be difficult to find.

Therefore, the ideal candidates a Lowe’s hiring manager will consider are resourceful, have strong attention to detail, and possess strong project management skills. They will be looking for those they can trust as resources for the information their customers need. This is not a job for anyone, and your interviewer will be curious about what it is about their culture, their lifestyle, and the niche you are passionate about. So research what it is about yourself that finds this environment so appealing. Whether you are a huge fan of their gardening apartment, their electronics section, or have a passion for interior decorating, be prepared to speak to your passion.

Consider what you find attractive about working there, what you love about Lowes or home improvement in general, and the extent of your experience with renovation and repair projects, whether on or off the job. Before the day of your interview arrives, take time to walk the store, aisle by aisle, at least twice, so you can get a feel for where everything is, what products and services they offer, and what it is like to work there. Ask a Lowe’s associate some questions about the job. Come to your interview prepared to attest to your customer service background and experience and your personal and professional experience in the realm of home improvement as well. Take every measure to research the job, to research yourself, and to align the two well before your interviewer asks you a single question.

  • Accomplishment

    1. Tell me about yourself.

  • Adaptability

    2. What kind of availability do you have?

  • Adaptability

    3. Describe a time you disliked the rules at your last job.

  • Behavioral

    4. Name your three best qualities.

  • Behavioral

    5. What is your best personal trait?

  • Behavioral

    6. Do you prefer working in a team environment or alone?

  • Capability

    7. What do you know about tools?

  • Career Goals

    8. Where do you see yourself in the Lowe's organization in two years?

  • Career Goals

    9. What department at Lowes would you enjoy working in the most?

  • Career Goals

    10. Why do you want to work at Lowe's?

  • Communication

    11. What kind of home improvement jobs do you have experience with?

  • Compatibility

    12. How do you expect to make a difference at Lowe's?

  • Compatibility

    13. Why do you want to work at Lowe's over Home Depot?

  • Compatibility

    14. What makes you better suited for this job than other applicants?

  • Compatibility

    15. How familiar are you with our departments and what we sell?

  • Compatibility

    16. Have you done any volunteering?

  • Compatibility

    17. Do you shop at Lowe's?

  • Customer Service

    18. How do you handle customer complaints?

  • Customer Service

    19. Tell me about a time you went above and beyond for customer service.

  • Customer Service

    20. How do you define good customer service?

  • Diligence

    21. What would you do if a supervisor asked you to do something unsafe?

  • Diligence

    22. If you found a twenty dollar bill in the parking lot, what would you do?

  • Diligence

    23. What would you do if a coworker asked you to help them steal?

  • Direct

    24. Are you comfortable supplying your social security number so Lowes can perform a background check?

  • Diversity

    25. Why are inclusion, equitability, and diversity important in the workplace?

  • Education

    26. Tell me about your education.

  • EQ

    27. What are some of your weaknesses?

  • EQ

    28. How do you like to enjoy your free time?

  • Experience

    29. What's your next project?

  • Experience

    30. Tell me about your retail experience.

  • Experience

    31. What do you know about working in retail?

  • Leadership

    32. Tell me about a time you had to be a leader. What was the outcome?

  • Leadership

    33. When was the last time you stepped outside of your comfort zone?

  • Management

    34. Tell me about your last manager. What did you like and dislike about their leadership style?

  • Problem Solving

    35. What steps do you take to solve a problem?

  • Problem Solving

    36. When did you last struggle to meet a deadline?

  • Salary

    37. What kind of salary are you hoping for?

  • Teamwork

    38. Tell me about a time you had to work with someone you didn't get along with?

  • Teamwork

    39. When was the last time you contributed to a team effort, and what was your role?

  • Tough

    40. Why should we not hire you?

  • Questions to Ask in a Lowe's Interview

    As you research the company, write down any questions you can’t answer yourself. The more you can showcase that you came to the interviewer prepared, the better. Also, the more unique your questions are, the more memorable a candidate you can be.

    Even though it is advantageous to be personable and strike a rapport with your interviewer, you want to avoid being a sycophant or taking up all their time. With every interview, they are on the clock and have to manage their time well. So regardless of how well you feel your interview is going, try to limit the number of questions you ask at the end of your interview. However, you don’t want to run out of questions before the end of your interview, either. Undoubtedly many of your questions will be answered along the way. So make sure you have a few questions in reserve for the end when your interviewer asks if you have any questions for them. Try to be unique and original with the questions you ask, showcasing your scope of big-picture thinking.

    Here are five example questions to guide you on the types of questions you can ask your interviewer. However, try to think of some of your own.

    Lowe’s states that “We put the customer first in everything we do.” But this doesn’t always seem easy, like in more complicated situations. For example, how does the company prioritize safety with customer service? Many times, I have been in the store when an aisle is temporarily closed, and there is a forklift being operated at the other end. If I were an associate, would I continue working the forklift and ignore the customer, or would I stop everything and assist the customer, or would leaving that forklift unattended be a safety issue? I assume staffing is a concern, and calling someone on the radio might not always result in that customer getting immediate help.

    I am a big fan of Habitat for Humanity and volunteered with them a few times. I was curious if Lowe’s would be willing to go beyond paying for volunteer hours and be willing to donate refurbished tools to such an organization. Has the company ever done anything like this?

    I read online that HGTV and Lowe’s had a longstanding partnership long before they debuted the series, ‘Build it Forward.’ Is this true, and what role has Lowe’s played with the network, and for how long?

    Would it hurt my chances of winning this job if I wasn’t necessarily interested in growing into a leadership position but am very interested in occasionally transferring to different departments and eventually learning every aspect of the store?

    What do you love most about working for Lowe’s?

    About the Author

    My first job was working for a contractor at twelve years old. We tore up the old vinyl flooring in a kitchen, scraped the concrete substrate, and then laid down the terra cotta tile. It was dirty, physical labor, but it was fun. Later, I worked several food service and retail jobs to support myself through high school and college. In retail, I learned how to multi-task, keeping track of my progress while repeatedly having to drop everything for our demanding customers. This was the most difficult, and often the most frustrating, part of those jobs. Yet, those retail environments didn’t feel like a good fit for me at the time. The truth is, everyone I worked with in those jobs didn’t want to be there either. We weren’t having a good time, and neither were our customers.

    After college, I put retail behind me and landed in the office sector as a graphics designer and administrative assistant. I enjoyed the nature of the work, but it lacked variety and was far from physically challenging. During a recession, I experienced a couple of layoffs and realized I was tired of working in a cubicle. So, I decided to get my hands dirty again and found a physically demanding job outdoors that I enjoyed but which lacked social interaction. That eventually led to me returning to working in a physically demanding retail environment.

    I found measurable success when I landed a new job in a great city with a diverse demographic. Unlike the others, this retail job felt like the right fit for me. Our customers were always happy to be there, and the social aspect of the job was vibrant. I worked hard, had a great attitude, and felt gratitude, enthusiasm, and passion for what I was doing. I was having fun. It was such a good fit, and I enjoyed myself so much that I caught the attention of management and was recruited into a leadership position. My management career suddenly took off. When I entered the leadership realm, I was transferred to the toughest store in our region and was working for a boss who was an infamous tyrant. But I got along with him well enough for my part and enjoyed every challenge thrown my way.

    The growth that came over me during those years endured and eventually led me to greener pastures. When I had taken that career as far as I could, risen as high as I could, I said my thanks to all the company had given me, and took my management skills to the high-end art world. This eventually led to managing my own business as a writer, finally putting the combination of my degree and my work experience to use. It took some time to find my footing on my career path, and it certainly wasn’t linear. I had no idea where my degree would lead me, nor had I imagined my working experience would lead me where it did.

    Now, looking back on my journey, I realized what I enjoyed most along the way was finding like-minded individuals who found their path. I discovered a passion for recruiting those I knew belonged, coaching and training them, helping them along their way, and even offering career coaching at career fairs. Today, writing for, I am still enthusiastically doing what I love and looking forward to seeing where my path leads me next.

    Learn more about Kevin Downey