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Lowes Interview
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30 Questions and Answers by Rachelle Enns

Updated August 13th, 2019 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
Tell me about a time when you had to work with someone you didn't get along with?
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How to Answer
The interviewer wants to hear that you handle conflict appropriately in the workplace. If you have never dealt with conflict in the workplace, that is great! That might only work for a basic retail position at Lowe's. If you are interviewing for a higher-level job, you will need to recall a situation in which you handled a conflict with a co-worker.

Start off by sharing with the interviewer that you typically get along with your co-workers great, but from time-to-time, you might disagree with someone. Next, think of a time when you had a conflict with a co-worker. Tell the interviewer a brief overview of why you disagreed. Tell the interviewer that instead of continuing to be frustrated, it was better to talk about the situation to resolve it. Finally, be sure to mention that you and the person continued to have a respectful relationship following the conversation due to the way that you handled the situation.
30 Lowes Interview Questions
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  1. Tell me about a time when you had to work with someone you didn't get along with?
  2. Have you ever worked on a house before? What was your project?
  3. Do you prefer working in a team environment or alone?
  4. What are some of your weaknesses?
  5. Tell me about a time when you went above and beyond for customer service?
  6. Why do you feel you will be better suited for this job than the rest of the applicants?
  7. Tell me about your experience in working in retail.
  8. Describe a time when you disliked company rules in your last job?
  9. What is your best personal trait?
  10. How do you define good customer service?
  11. Where do you see yourself in the Lowe's organization in two years?
  12. What steps do you take to solve a problem?
  13. How do you expect to make a difference at Lowe's?
  14. Why do you want to work at Lowe's?
  15. How well do you handle customer complaints?
  16. Tell me about a time when you had to be a leader. How was the outcome?
  17. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
  18. Explain to me how you would perform a tile remodeling job, from start to end, as if I were a customer.
  19. What would you do if a coworker asked you to help them steal?
  20. When was the last time you contributed to a team effort and what was your role?
  21. If you found a twenty dollar bill in the parking lot, what would you do?
  22. Why should we not hire you?
  23. What do you know about tools?
  24. Do you shop at Lowe's?
  25. How well would you say you know our departments and what we sell?
  26. What department at Lowes would you enjoy working in the most?
  27. What do you know about working in retail?
  28. Name your three best qualities?
  29. Why do you want to work at Lowe's over Home Depot?
  30. Tell me about your last manager, what did you like and dislike about their leadership style?
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15 Lowes Answer Examples
1.
Tell me about a time when you had to work with someone you didn't get along with?
The interviewer wants to hear that you handle conflict appropriately in the workplace. If you have never dealt with conflict in the workplace, that is great! That might only work for a basic retail position at Lowe's. If you are interviewing for a higher-level job, you will need to recall a situation in which you handled a conflict with a co-worker.

Start off by sharing with the interviewer that you typically get along with your co-workers great, but from time-to-time, you might disagree with someone. Next, think of a time when you had a conflict with a co-worker. Tell the interviewer a brief overview of why you disagreed. Tell the interviewer that instead of continuing to be frustrated, it was better to talk about the situation to resolve it. Finally, be sure to mention that you and the person continued to have a respectful relationship following the conversation due to the way that you handled the situation.

Rachelle's Answer
"I get along with my co-workers and supervisors well, but there was one time when I worked with an individual whom I didn't get along with. The person seemed to disappear each time we were asked to pull in shopping carts from the parking lot. It wasn't a big deal, and I knew the supervisors saw his behavior. So I just let it be and continued to do my job."
2.
Have you ever worked on a house before? What was your project?
Think about a recent home project you have done. This can be anything from remodeling your home to putting on new light plate covers or painting in your apartment. Tell the interviewer, 'Yes, I have!' Follow this with a high-level overview of what project you tackled. If you used a DIY class at Lowe's to learn how to do your project, be sure to mention it!

If you have no remodeling or home improvement experience, do not worry! You can honestly say you don't, but you have a strong passion for home improvement. Tell the interviewer you hope to one day own a home and be able to work on it yourself.

Rachelle's Answer
"Yes, I have helped remodel my parents and grandparents bathrooms with my father. It was a great learning experience. When I own a home one day, I hope to pick up knowledge from working at Lowes and be able to do my home improvement projects."
3.
Do you prefer working in a team environment or alone?
Lowe's is very much a team environment. Start off by telling the interviewer that you prefer the team environment, and you are great at working alone too! If you had to choose one over the other, you would pick a team environment.

Rachelle's Answer
"I prefer working in a team environment, but I can work independently as well. At my previous job, it was common to work on display cases with a team but work alone while stocking particular aisles. "
Anonymous Answer
"I have had jobs both solo and team environments, and although I do work well alone, I prefer to be in a team environment."
Rachelle's Answer
Good answer! You show a great balance here. Could you add in why you prefer a team environment? (Learning, community, social aspect, etc.)
Was this answer helpful? Yes or No
4.
What are some of your weaknesses?
Pick weaknesses that are not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.

Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!

Rachelle's Answer
"My knowledge of plants is limited. I would have to take on additional training if I was placed in lawn and garden. I enjoy the outdoors though so I would welcome that training with open arms!"
Anonymous Answer
"I am a people pleaser; I tend to lend assistance at the expense of my own task."
Rachelle's Answer
It's tough to find a balance sometimes. It's important when you answer this question to also briefly discuss how you plan to overcome or improve this weakness.
Was this answer helpful? Yes or No
5.
Tell me about a time when you went above and beyond for customer service?
Talking about a time when you calmed an upset customer can be an excellent example for this question. Be ready to talk about the time you went above and beyond with handling a customer complaint. Explain how you listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, be sure to tell the interviewer what solution you offered the customer. Perhaps you did not charge them for a meal if it was in a restaurant. Maybe you offered a new dish for them to try. Be sure to close with how happy the customer was when they left!

Or, you may approach the question with something you have done during the ordinary course of the day to go above and beyond for your customers. For example, if you work at a grocery store, you might share that you walk the customers out to their car when customer levels allow and assist them with loading the groceries in their vehicle.

Rachelle's Answer
"I like to go above and beyond whenever possible. When a customer receives an unexpectedly high level of service, they are sure to come back. This means greeting them within the first 5 seconds of them entering the store, offering to help, asking questions, and getting to know their needs. When I worked in the paint department of Home Depot, I would often ask the customers if I could see pictures of their projects so that I could have a better understanding of their needs, and the entire scope. These are just a few ways in which I went above and beyond."
6.
Why do you feel you will be better suited for this job than the rest of the applicants?
The interviewer wants to hear the one unique thing that sets you apart from every other candidate who has applied for this position.

Talking about ourselves in this way can be challenging. We recommend reaching out to a few colleagues, family members, and friends. Ask them for their opinion. You'll probably be surprised at the consistency in their responses! Their answers will give you insight into how to answer this question. Tell the interviewer what sets you apart, and explain how your co-workers, family members, and friends have encouraged you with your gift in this area.

Rachelle's Answer
"I love working in retail, plus I have experience working in construction. I have a friendly and personal attitude so I believe I would be a great addition to your team here at Lowe's!"
Anonymous Answer
"I have twenty-three years of experience as an electrical professional and enjoy teaching people aspects of the trade."
Rachelle's Answer
Nice! And with 23 years' experience, who wouldn't want to learn from you :) Can you speak a bit about your customer service philosophy as well, since Lowe's is customer-experience centric.
Was this answer helpful? Yes or No
7.
Tell me about your experience in working in retail.
If you have experience, start off by giving the interviewer a high-level overview of your experience by sharing where you have worked, your job title, and how long you were employed there. Add a sentence or two about what your job duties were in each role as well. Be sure to mention that you really enjoy this industry, and you look forward to continuing to work in retail industry roles.

Rachelle's Answer
"I have worked in the fast-food industry for the last seven years, while it is not exactly retail I believe it is pretty similar. I have experience with customer service and cash handling."
8.
Describe a time when you disliked company rules in your last job?
The interviewer wants to hear that you are not a rule breaker, and you support the rules the company has put into place. Start off by telling the interviewer that you follow all of the company rules and are supportive of the leadership decisions the company makes regarding regulations. After all, there had to be some logic to their professional decision!

Rachelle's Answer
"If I could change one decision the leadership team made, it would be the implementation of a 45-day return policy. I felt that was a long time for many of our products, but I remind myself that they know what they are doing!"
9.
What is your best personal trait?
Think about the one thing that people repeatedly commend you for; this is your answer to this question! Start off by sharing the one trait, and tell the interviewer that people often tell you this is your strength.

Rachelle's Answer
"My best trait is my ability to relate to people. My co-workers often mention that they admire this trait. I enjoy helping people."
Anonymous Answer
"I am a hard worker."
Rachelle's Answer
Try giving an example of ways that you exude this trait in the workplace. Bring your answer to life a bit further for your interviewer.
Was this answer helpful? Yes or No
10.
How do you define good customer service?
Start off by telling the interviewer that excellent customer service means having a positive attitude, and creating a unique experience for customers while doing what it takes to ensure customers come back to your store. Tell the interviewer that excellent customer service is dropping what you are doing to happily assist a customer, greeting them when they walk through the door and asking them if you can help them find something.

Rachelle's Answer
"To me, good customer service means being friendly, available, willing to help, and also know a lot when it comes to the products you sell. All of these factors amount to a very positive experience for a customer."
11.
Where do you see yourself in the Lowe's organization in two years?
The interviewer wants to hear that you have realistic career progression expectations within Lowe's.

Tell the interviewer that you are excited about joining the team at Lowe's, and you anticipate that you will likely be in the same job in two years that you are hired for. If a promotion or another opportunity is available before then, that is great! But, you recognize that it takes time for promotions and internal job changes to occur, so in two years, there is a good chance you will still be in the same job title, and that is okay with you! Be sure to mention that your goal is to learn as much as you can, so when the opportunity arises, you can be promoted.

If you are a student, tell the interviewer that you plan to stay at Lowe's through graduation in the role that you are hired into, and then share what career or further education you hope to be pursuing following graduation. If Lowe's offers careers in your field, such as management, be sure to mention that you would be open to considering a career in your area at Lowe's if one is available upon graduation.

Rachelle's Answer
"My two-year plan is to join Lowe's and earn my way into a floor manager position. I have a great deal of experience with team management, customer dispute, and inventory. I believe you will see me well-suited for a management role in a short amount of time."
12.
What steps do you take to solve a problem?
Start off by telling the interviewer that once you recognize a problem, you like to analyze the problem and all possible solutions. Next, share that you pick your best solution, and implement it. Finally, be sure to mention that you like to take note of the outcome of your choice because this helps you continually learn to ensure you keep making good decisions in the future.

Rachelle's Answer
"I try to analyze the situation best myself and calculate each option in fixing the problem. If I am unsure of a solid solution, I will seek advice. After I implement any idea, I carefully analyze the outcome and take notes on whether it was successful or not."
13.
How do you expect to make a difference at Lowe's?
The interviewer wants to hear that you are excited about working at Lowe's and have thought about how you can make a positive impact while working there. Think about what kind of impact you could make.

Possible things that might come to mind are:

- Creating a favorable environment for customers by smiling, asking them if you can help them find something, and providing them with excellent service.
- Building business relationships with your co-workers, so everyone looks forward to coming to work each day.
- By helping to ensure a place where parents and children come to buy supplies for their first DIY project!

Whatever comes to mind that you are passionate about, share it with the interviewer!

Rachelle's Answer
"I plan to bring my exceptional customer service skills with me to work at Lowe's every day. Also, I want to be a great influence on your staff by bringing a positive and reliable work ethic with me to the job every day."
14.
Why do you want to work at Lowe's?
The interviewer wants to hear that you are looking forward to working at Lowe's. Lowe's is focused on helping people create great homes. Tell the interviewer why you look forward to being a part of something as an employee of Lowe's. Recognize that you would be helping families take on DIY projects. Be mindful that you would be educating them on selecting great new gadgets for their homes. And, acknowledge that you would be the setting for people to make selections for creating their dream home! Be excited to share that you would get to be a part of something great by being an employee at Lowe's!

Rachelle's Answer
"Lowe's is one of the leaders in home-improvement retail. I love the store layout and the products you sell compared to your competitors. Lowe's is one of my favorite places to shop, so I believe I would enjoy working here."
15.
How well do you handle customer complaints?
Addressing customer complaints is an essential part of customer service, and the interviewer wants to hear that you are okay talking through a customer's complaint. Start off by telling the interviewer that you do not mind addressing customer complaints, and you recognize that most customers have good intentions when coming forth with a complaint. Tell the interviewer that you take time to listen to everything the customer has to say first to ensure you truly understand what they are upset about. Next, share that you make eye contact with the customer and sincerely apologize to them. Finally, be sure to mention that you offer to correct any mistakes that were made or take the appropriate action to rectify the situation such as making a new beverage for a customer who tried something new today and didn't care for it.

Rachelle's Answer
"I handle customer complaints like an expert! I do have some training in customer dispute resolution and have trained other retail sales reps on the same. When a customer is upset, I find that it's best to listen, repeat back to them for the sake of understanding, and then ask them what kind of resolution they would like to see. Apologizing also helps."
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