How to Answer: What type of sales and account management software do you have experience using?
Advice and answer examples written specifically for an Account Manager job interview.
7. What type of sales and account management software do you have experience using?
How to Answer
There are many different software programs widely available that account managers use to organize and prioritize their accounts. Most likely the company you're interviewing for uses one of these programs. Let the interviewer know which programs you have experience with, and also indicate that you are always open to learning new software as well. If you don't have experience using any common programs, focus on conveying that you are a fast and eager learner.
Answer Example
"Throughout my years in account management, I have used various applications to help me organize contacts, segment markets, customize pipelines, and prioritize my accounts. On a very basic level, I have used Microsoft Excel and internal admins to support my own organizational methods. But beyond that, I am very comfortable using Salesforce and Freshsales as I used them in my last two positions. I have friends who use Zendesk Sell and Zoho, among others, and I am confident I can easily learn how to use these or any other programs if needed."
Experienced Example
"Over the past 'x' years in account management, I have used software such as Salesforce to perform tasks such as running reports, call logs, and creating new contacts. I also created personalized reports through Salesforce as well. I have also utilized Sales Intelligence to establish and grow relationships with prospective clients. I have used Arrangr to coordinate dates, times, and attendees for meetings. While I am familiar with these platforms, I am open to training in and using new software.
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