Master 30 Account Manager interview questions covering client relationships, retention strategies, and revenue growth.
Question 28 of 30
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The interviewer wants to hear about your involvement in a big project. Explain what the project was about, how you contributed to it, and what the end result was. You can also discuss what you learned from the experience and how you will carry those lessons into the future with you.
"I started with my current company when it was just a startup, and it has continued to get larger and larger over the years. Initially, we were selling to small mom-and-pop companies, but over time this has evolved into closing very large multi-seat financial companies. A year ago, a large company that we had closed on not that long ago for just a few seats started expressing interest in expanding their account. My boss put me in charge of it. Over the next eight months, I worked various angles and developed numerous new contacts within the company. I remained persistent over time and eventually was able to increase the number of seats at the company to over a hundred, resulting in a large boost in revenue for us."
Brittany Payne is a recruiter with over five years of experience interviewing and hiring hundreds of candidates.
"In the first few years at my last company, I worked closely with my previous account manager on a client account. This potential client was very indecisive and balked at making decisions based on unpleasant experiences. I was tasked with committing the client to an in-person meeting where we could speak with the client in depth about their concerns, providing them with facts and information to supplement the competitive company's last performance with them. I took the time to listen to their concerns, ensuring they felt heard. When met with empathy and understanding, we retained the client. Not long after, we successfully connected with the clients' business partners and closed deals with them as well."

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Written by Marcie Wilmot
30 Questions & Answers • Account Manager
By Marcie
By Marcie