Tell me about a time when you made a mistake that made a client unhappy. What did you do to fix the situation and what did you learn?

"When I first started working for my current company, I called an important client right in the middle of earnings season. I wasn't calling to provide any investment information that might have helped him during this time; I was just doing a friendly check-in. The client wasn't happy that I wasted his time, especially during this hectic period. I apologized sincerely and wrapped up the call so he could go on with his day. I never forgot the lesson I learned from that experience. Now, I only make contact with clients when I have an express purpose or information of value to provide, and I always pay attention to when I choose to make the call."

"Early in my career, I had gotten so swept up in some of my larger accounts that I missed the deadline for a client. He was understandably frustrated with the lack of communication and didn't feel his business was valued. I apologized and ultimately retained the client in the end; however, it was a hard lesson to be learned. I ensure that all my clients are made to feel as if their individual needs are my top priority."