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XPO Logistics Interview
Questions

31 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 31

How do you handle stress?

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XPO Logistics Interview Questions

  1. 1.

    How do you handle stress?

      Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.

      Rachelle's Answer #1

      "I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."

      Rachelle's Answer #2

      "Stress is part of any demanding job, and I embrace it to the fullest. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels."

  2. 2.

    How can we motivate you on the job?

      Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you receive motivation on the job.

      Rachelle's Answer #1

      "I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard, and I do like that concept because it creates a healthy bit of personal competition for me as well."

      Rachelle's Answer #2

      "It's important to me that I felt capable and trusted in the workplace. If you see me doing a great job, let me know. Also, you could offer me additional, and more senior, responsibilities."

  3. 3.

    What is your definition of hard work?

      Hard work and dedication can be interpreted differently by everyone. To one person, another person's hard work could seem like slacking. Talk to the interviewer about how you interpret a hard day's work.

      Rachelle's Answer #1

      "For me, hard work means that I did what I could that day to exceed expectations. I come to work early and stay late if needed and I go over and above the requirements without hesitation."

      Rachelle's Answer #2

      "To me, hard work means going over and above the call of duty whenever the opportunity arises. It means giving my best to my employer every day."

  4. 4.

    How would you describe your work ethic?

      When the interviewer asks about your work ethic, they are looking for specific examples or keywords to which they can relate. When you read the company job, posting or job description do they refer to particular company ethics? Talk about the values of XPO Logistics and how those align well with your work values.

      Rachelle's Answer #1

      "I am a very dedicated and loyal employee. I saw on your website that you describe your company as honest, transparent and you go the extra mile for your clients. My work ethic is the same. I am honest, flexible, and come ready to work hard for my employer every day."

      Rachelle's Answer #2

      "Some characteristics you may want to use are:

      - Determined/Driven
      - Accountable
      - Humble
      - Respectful
      - Dependable"

  5. 5.

    There are a few major competitors who promise cheaper delivery than we do at XPO Logistics. How will you overcome this challenge with our potential customers?

      The interviewer would like to know that you can overcome simple objections from clients. Being the cheapest solution in the market is not necessarily the best answer. Show the interviewer that you can identify the value in their service. How would you show a customer that XPO Logistics is the best choice for their shipping/logistics needs? To answer this question correctly, you must have conducted some research on XPO Logistics and their competitors. Your answer should reflect the ways that XPO Logistics stands out in the industry.

      Rachelle's Answer #1

      "I do not lean on price alone when I discuss shipping options with my customers. I would overcome this objection by showing the customer all of the value-added services at XPO Logistics such as your money back guarantee, the elevated professional environment, as well as the available 24/7 support line. I truly believe that most customers will take service and convenience over cost savings."

      Rachelle's Answer #2

      "I believe that the best business strategy is not to lead by price but by value. The best way to do this is to find out what they value and need, and then show them how I can help them to meet those needs."

  6. 6.

    Superior customer service is very important to us at XPO Logistics. How would you handle a situation where a customer came to pick up a shipment and you could not locate it?

      Customers will become quite agitated and upset when their packages are not received, delivered on time, or lost. Assure the interviewer that you would always handle a sensitive customer related issue with the utmost professionalism. Walk the interviewer through the steps that you would take. Show that you are capable of problem-solving while under pressure.

      Rachelle's Answer #1

      "I fully understand that parcels are incredibly important to your customers and I will try to be as empathetic as possible when it comes to the needs of a customer. Keeping a calm tone is always helpful when working with dissatisfied customers. If I could not find the package, I would offer to locate the package and have it delivered to their home, free of charge, once it was received. If the situation needed to be escalated, I would refer to a manager for assistance."

      Rachelle's Answer #2

      "I am sure that XPO Logistics has policy and procedures in place for a situation like this. With that said, my instinct would be to keep a calm tone, and offer to deliver their package to them once it was located."

  7. 7.

    How do you like to encourage ideas in others?

      Being able to encourage others is a great skill to possess. Talk to the interviewer about your ability to promote creative ideas in your team members.

      Rachelle's Answer #1

      "I like to encourage other people to be creative in their thinking and present ideas to the company, no matter how off the wall they may seem. Some of our most successful employees are ones who are confident in their ability to bring forward their unique ideas. I encourage participation through an open door policy and strong praise for those who show initiative."

      Rachelle's Answer #2

      "I encourage people to tap into the best parts of themselves. It helps to ask probing questions to get them to generate ideas on their own. I have found that by painting a long-term vision for where I want to go, my team will often jump in with creative solutions to get us there."

  8. 8.

    Judging by your resume, you appear to be overqualified for this position. What would keep you at XPO Logistics, if you were offered the position?

      Sometimes, hiring an overqualified individual can mean that they will leave when a better opportunity arises. Talk to the interviewer about why this position would be satisfying for you, long-term.

      Rachelle's Answer #1

      "I do have more years' experience than what you have outlined in your job posting; however, there are aspects of this position that would be new and exciting for me as well. For example, I would enjoy the exposure to more enterprise accounts. Despite my level of experience, there would be much for me to learn here."

      Rachelle's Answer #2

      "Although I may appear to be overqualified for this role, I assure you that the work at XPO Logistics will offer me an exciting challenge. Your company is larger than my current employer, and I look forward to learning how to manage the volume of work here."

  9. 9.

    What causes you to feel dissatisfied on the job?

      Everyone will have their particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace.

      Rachelle's Answer #1

      "I can feel dissatisfaction on the job when I am not feeling heard or when there is not mutual respect among the team members. I work best in more harmonious situations where there is little drama or gossip."

      Rachelle's Answer #2

      "I have felt dissatisfied on the job when I feel underpaid and overworked. I don't mind working hard at all, but I don't like to feel as though I'm being taken advantage of."

  10. 10.

    What are your salary expectations?

      The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

      Rachelle's Answer #1

      "Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

      Rachelle's Answer #2

      "I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

  11. 11.

    XPO Logistics tries to be competitive in the marketplace but some roles do not pay as well as our competitors. Is compensation the most important factor for you when taking a new job?

      In addition to compensation, there are many other factors to a fulfilling career. Talk to the interviewer about other factors that are important to you when considering a new job.

      Rachelle's Answer #1

      "Salary is important to me because I know that I am skilled and well educated. With that said, I do look at the full picture which includes factors such as benefits, work-life balance, perks, and company culture."

      Rachelle's Answer #2

      "Several factors are important to me when taking a job. Compensation is a driving component of that along with company mission, culture, benefits, and location."

  12. 12.

    At XPO Logistics we value and reward honesty. On a scale from 1 to 10, how honest are you?

      Do you feel that you are a sincere person or do you have room for growth? This question could be a tricky one as nobody is always 100% honest. Answer to the best of your ability and back your reply by speaking about your ethics.

      Rachelle's Answer #1

      "I would love to give myself a 10/10 for honesty but truthfully - nobody is 100% honest all of the time. I will give myself an nine because I always do my best to be as honest as possible."

      Rachelle's Answer #2

      "I put a heavy focus on honesty and trustworthiness in the workplace, as well as in my personal life. Because I strive for complete honesty, I will rate myself as a 10/10. My values are solid."

  13. 13.

    Would your former or current boss describe you as a worker who gladly goes the extra mile to complete their tasks?

      You can say that you will go the extra mile, but it's best to give a real-life example to the interviewer about a time when you did just that. Offer up your references as well and discuss with the interviewer what you feel your most recent employer would say about you.

      Rachelle's Answer #1

      "My former boss would describe me as an employee who goes the extra mile. In my most recent position, I was always available on my email, and many of my service clients had my cell phone number just in case of an after-hours emergency. When you call my reference he will be happy to expand on that for you, I am sure."

      Rachelle's Answer #2

      "I sure hope so! I have always put my best foot forward, and I very much dislike being bored. I go the extra mile whenever possible because that's what great employees do! I have received very positive feedback from all of my previous employers."

  14. 14.

    How do you manage a large workload?

      The interviewer wants to know that you can handle the workload required of you in this position with XPO Logistics. Start by clarifying that you never let a large workload stress you out. Let the interviewer know that you complete each task by priority level and, before you know it, your large workload is complete.

      Rachelle's Answer #1

      "When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. The higher priority tasks, I complete first. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me."

      Rachelle's Answer #2

      "My workload is always packed, but consistent. The only time it gets hectic is if we've had a lot of assessments and I've gotten behind in grading. My work schedule leaves no room for error; I have a class starting at the same time the previous one ends. So, I am accustomed to having an incredibly full workload."

  15. 15.

    How do you show your co-workers the importance of communication in the workplace?

      In the logistics industry, clear communication is incredibly important. Talk to the interviewer about how you put dialogue into action in the workplace.

      Rachelle's Answer #1

      "I show my co-workers the importance of communication through my willingness to ask questions if I do not understand the first time. I do not pretend to know something to save face. By creating an environment where questions are encouraged, we increase communication greatly, and see a healthier safety record as a result."

      Rachelle's Answer #2

      "I show my co-workers the importance of communication in the workplace simply from leading by example. I set the tone and expectations for how we should communicate by utilizing all forms of written, verbal and interpersonal communications, early and often in the process."

  16. 16.

    What was your greatest cost-cutting measurement you accomplished at your previous employer?

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  17. 17.

    Give me an example of a time when you went above and beyond.

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  18. 18.

    XPO Logistics offers many avenues for career growth. Where would you like to take your career with us?

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  19. 19.

    In your opinion, what is the most valuable service XPO Logistics offers small business?

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  20. 20.

    At XPO Logistics we prefer to hire those with some industry knowledge. Can you tell me what Advanced Shipping Notice (ASN) is?

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  21. 21.

    At XPO Logistics we prefer to hire those with some industry knowledge. Can you explain what Less Than Truckload (LTL) is?

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  22. 22.

    Integrity is everything to us at XPO Logistics. What would you do if you caught a co-worker stealing?

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  23. 23.

    There are a lot of career options within the logistics industry. Why do you specifically want to work for XPO Logistics?

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  24. 24.

    Do you understand our primary customer base at XPO Logistics?

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  25. 25.

    We run a variety of shifts at XPO Logistics since our business is a 24/7 operation. Do you have a preferred shift?

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  26. 26.

    At XPO Logistics we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software?

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  27. 27.

    Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?

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  28. 28.

    Why is this job with XPO Logistics right for you at this time in your career?

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  29. 29.

    At XPO Logistics we hire a diverse workforce. When have you worked among a diverse group of people?

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  30. 30.

    What types of activities keep you busy, outside of work?

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  31. 31.

    Tell me about a time when you failed to solve a problem. How did you overcome the failure?

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