35 DHL Logistics Interview Questions & Answers
Below is a list of our DHL Logistics interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Accomplishment Questions
- 2. Adaptability Questions
- 3. Behavioral Questions
- 4. Career Goals Questions
- 5. Communication Questions
- 6. Compatibility Questions
- 7. Competency Questions
- 8. Creative Thinking Questions
- 9. Customer Service Questions
- 10. Diligence Questions
- 11. Diversity And Inclusion Questions
- 12. Experience Questions
- 13. Honesty Questions
- 14. Leadership Questions
- 15. Performance Based Questions
- 16. Personal Questions
- 17. Salary Questions
- 18. Stress Questions
Accomplishment
1. Would your former or current boss say you gladly go the extra mile to complete your tasks?
What You Need to Know
The interviewer is trying to determine if you prefer to stick to the routine, enjoy the status quo, and meet expectations, or if your standard is padding the job, exceeding expectations, and consistently going the extra mile. However, actions speak louder than words. Offer them a real-life example to illustrate to your interviewer what this looks like to you. You want to showcase yourself as a clutch player, and that above and beyond is your status quo.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"My former boss would describe me as an employee who goes the extra mile. In my most recent position, I was always available through email, and many of my service clients had my cell phone number just in case of an after-hours emergency. When you call my reference, I am sure he will be happy to expand on that for you."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"I hope so! I have always put my best foot forward, and I dislike being bored. I go the extra mile whenever possible because that's what great employees do! I have received positive feedback from all of my previous employers."
Written by Kevin Downey on September 7th, 2022
Adaptability
2. We run a variety of shifts at DHL Logistics since our business is a 24/7 operation. Do you have a preferred shift?
What You Need to Know
The interviewer wants to know your availability and what kind of restrictions you have on your schedule. Additionally, if you have any obligations or dates you require off in the future, this is an excellent opportunity to reveal this. Depending on the position you are applying for, there may be a high demand for less desirable shifts or expectations for putting in overtime or weekend hours or on-call coverage when experiencing staff shortages. With this question, they are gauging your overall flexibility and expectations for what the role entails. It is best to be honest.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"I am more than willing to be a flexible employee for DHL Logistics. Currently, I do not have many restrictions on my availability except Tuesday evenings."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"For my family and personal life, I prefer to work the afternoon shift. This shift allows me to get my kids to school, and my husband picks them up after school. We try to stagger our hours to accommodate our children's needs."
Written by Kevin Downey on September 7th, 2022
Behavioral
3. What causes you to feel dissatisfied on the job?
What You Need to Know
DHL has a vested interest in improving its career satisfaction scores across the board. As they state on their website, "Our yearly Employee Opinion Survey recognizes your voice, and the voice of all our employees, allowing you to influence the way we move forward." They not only want to gauge how you cope with stress, but they're also interested in your professional conduct. They're also curious why you are interested in this position. Everyone has those unique triggers that cause dissatisfaction with the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace. They're testing to see if your personality fits the role.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"I can feel dissatisfaction on the job when I am not feeling heard or when there is no mutual respect among the team members. I work best in more harmonious situations with little drama or gossip."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"I have felt dissatisfied on the job when I feel underpaid and overworked. I don't mind working hard, but I don't like to feel that I'm being taken advantage of."
Written by Kevin Downey on September 7th, 2022
Behavioral
4. How would you describe your work ethic?
What You Need to Know
As they claim on their career pages on their website, "This is built on the two 'Rs' - Respect and Results. We value our employees, we provide them with opportunities to achieve, and together this produces results. You'll be working alongside people who take pride in getting things right the first time every time, have a Can-do spirit and a positive outlook on life. We share a hands-on attitude, love a challenge and do everything with a smile on our faces."
When your interviewer asks about your work style or ethic, they seek to determine your skill level and professionalism. Explain how you deliver results, doing your work the right way right off the bat while preventing rework. Align your values to the values of DHL Logistics. Talk about the tools and resources you used to plan your work and stay organized on the job. Exhibit your strong time management skills, the standards you used to prioritize your work, and your ability to assess the timing, commercial importance, and your priorities.
Multitasking is challenging for most. How you track your progress and pick up where you left off on a task you had to shelve when more pressing priorities took precedence is important. Staying productive and preventing rework is part one of this. Being singularly focused is a strength, so long as you can shift gears and exhibit flexibility when the need arises. Your ability to demonstrate sound judgment and prioritize based on the greater good of the team is of equal relevance.
Written by Kevin Downey on September 7th, 2022
Pro Tip
Some characteristics you may want to use are:
- Determined/Driven
- Accountable
- Humble
- Respectful
- Dependable
Written by Kevin Downey on September 7th, 2022
Answer Example
"I am a very dedicated and loyal employee. I saw on your website that you describe your company as honest and transparent, and you go the extra mile for your clients. My work ethic is the same. I am honest, flexible, and work hard for my employer every day."
Written by Kevin Downey on September 7th, 2022
Behavioral
5. Do you prefer performing routine work on a day-to-day basis, or would you rather mix up your routine on occasion?
What You Need to Know
This question aims to determine how sustainable an employee you'd be in an environment such as theirs. Your interviewer will ask this question to gauge if you lean towards one aspect of the job versus another and if you prefer a predictable routine or thrive on unpredictability. Try to strike a balance when you answer this question. Whether your personality type leans more towards introverted or extroverted, give an answer as close to the middle as possible. Indicate that you are up to the challenge without hesitation.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"I prefer working in a more predictable environment because I can be more effective in my tasks. With that said, I can certainly work in an unpredictable environment from time to time."
2nd Answer Example
"I prefer an organized workplace where I can prepare for my daily tasks ahead of time. A solid level of organization creates efficiencies, and I can submit a complete job. I can also adapt well when unexpected situations arise."
Written by Kevin Downey on September 7th, 2022
Behavioral
6. How can we motivate you on the job?
What You Need to Know
Every employer aims to understand how to motivate their staff and maintain productivity and high morale. They want to know what a partnership with you would look like and what might motivate you in this environment while ensuring you won't burn out in this position. Share with them how you approach your work, regardless of whether the task is high-pressure or monotonous. Offer them some insights into what motivates you and inspires you. Explain how your attitude informs your professionalism and how you stay productive throughout your workday.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"I am best motivated through words of praise and recognition for a job well done. I like to know that my efforts are noticed. In my current position, we have a leaderboard, and I like that concept because it creates healthy competition."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"It's important that I feel capable and trusted in the workplace. If you see me doing a great job, let me know. Also, you could offer me additional and more senior responsibilities."
Written by Kevin Downey on September 7th, 2022
Behavioral
7. How would you rate your performance in this interview so far?
What You Need to Know
Your interviewer is interested in how well aligned your perception is with theirs. Your self-awareness will inform them to a degree of your emotional intelligence. Additionally, this question can serve as a confidence test, especially since, for some, this question can generate feelings of insecurity, stress, and anxiety. Remain confident, and take advantage of this opportunity to take another stab at those questions you wished you'd answered a little differently.
Written by Kevin Downey on September 7th, 2022
Answer Example
"I feel relatively confident this interview has gone well so far. However, when you asked me about my definition of hard work, there was one thing I left out that I would like to add..."
Written by Kevin Downey on September 7th, 2022
Career Goals
8. DHL Logistics offers many avenues for career growth. Where would you like to take your career with us?
What You Need to Know
Spend adequate time researching the company, this role, and the career opportunities they advertise that suggest the opportunity for career growth from within. Additionally, consider your career goals and how they aline with this role. You want to convey that you have a trajectory in mind for your career and that you've thought about how DHL can get you there. That will communicate to them that you desire a long-term opportunity with DHL Logistics by discussing the career path you would like.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"I saw a few leadership opportunities posted on your company website that seemed very interesting. I would like to work my way into a management role where I could lead a team. I am very interested in working for DHL Logistics because of the multiple growth opportunities present here, and I look forward to proving my capabilities to you."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me see a great long-term fit here."
Written by Kevin Downey on September 7th, 2022
Career Goals
9. DHL Logistics tries to be competitive in the marketplace, but some roles do not pay as well as our competitors. Is compensation the most important factor for you when taking a new job?
What You Need to Know
This question aims to reveal your motivation for choosing a career with them. Some candidates might compete for this position for opportunities towards their long-term career goals, because the work environment and culture feel like a good fit, or because the salary and benefits package is better than their current employer's. The interviewers need to be sure the new hires they bring onboard will contribute as much as they're willing to give and that a professional relationship with them would be symbiotic and mutually rewarding. Share your motives, expectations, and any other factors that are important to you when considering a new job.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"Salary is important to me because I know I am skilled and well educated. With that said, I look at the full picture, including benefits, work-life balance, perks, and company culture."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"Several factors are important to me when taking a job. Compensation is a driving component of that. I'm also considering the company mission, culture, benefits, and location."
Written by Kevin Downey on September 7th, 2022
Career Goals
10. Judging by your resume, you appear to be overqualified for this position. What would keep you at DHL Logistics, if you were offered the position?
What You Need to Know
Sometimes, hiring an overqualified individual can mean that they will leave when a better opportunity arises. Additionally, it raises questions about why you are leaving your job when it seems like a step back in your career progression. When asked such questions, consider how your skills and experience may not have aligned with the direction you wanted to take in your career. Focus on goals and motivation. Deliver a clear and candid response, providing a context for this career move. Share why this position is a good fit and how it would satisfy your long-term plans.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"I have more years of experience than what you have outlined in your job posting; however, there are aspects of this position that would be new and exciting for me. For example, I would enjoy exposure to more enterprise accounts. Despite my experience, there would be much for me to learn here."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"Although I may appear to be overqualified for this role, I assure you that the work at DHL Logistics will offer me an exciting challenge. Your company is larger than my current employer, and I look forward to learning how to manage the volume of work here."
Career Goals
11. Why is this job with DHL Logistics right for you at this time in your career?
What You Need to Know
While examining your career goals and trajectory, consider how this opportunity is right for you right now. Discuss with the interviewer why you are looking to make a change and how this particular role with DHL Logistics fits into this particular stage in your professional growth. Consider how their values and culture seem like a good fit and how your unique skills and traits would contribute to their culture and environment. Be sure to give a more in-depth answer than the typical "I am looking for growth" answer that many interviewers hear. Be thoughtful and draw upon the research you have done on the company.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"I am looking for growth. My previous role had little room to grow within the company, and I'd like to work with a company that encourages growth and development. I believe DHL is a good fit for me."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"This is the right job for me because it is what I have been trained to do. My education and previous work history are related to the role and the industry, making it a perfect fit."
Written by Kevin Downey on September 7th, 2022
Career Goals
12. Why are you currently seeking employment?
What You Need to Know
The circumstances surrounding your job search reveal a great deal about you as a potential employee. Quitting before lining up another job suggests poor planning, and depending on your motives could imply emotional immaturity. Being laid off or let go could lower your professional worth when negotiating salary. So when answering this question, speak sincerely, and frame your answer with a positive growth mindset.
Written by Kevin Downey on September 7th, 2022
Answer Example
"I feel a bit stuck at my current job. The growth opportunity there isn't quite what they advertised when I took the job. I figured it was best to move on before I burn out there and continue to deliver and set all parties, including myself, up for success."
Written by Kevin Downey on September 7th, 2022
Communication
13. Tell me about a time you worked closely with someone you didn’t get along with.
What You Need to Know
This question assesses your professionalism and emotional intelligence, primarily whether you maintain your focus on the team goals or let your ego get in the way of performing according to the expectations of the job. Proceed with caution when navigating this question. Offering several examples of difficult co-workers you worked with could accidentally betray your narrative and suggest you were, in fact, the problem employee.
They're trying to determine how easy you are to work with and how adept your mediation and nondefensive communication skills are. Being able to non-defensively communicate with a wide range of personalities is a trait of strong leadership. Investing the time to work with employees who take more effort to get on the same page makes for a much stronger team. This brand of team collaboration broadly enhances work relations.
Written by Kevin Downey on September 7th, 2022
Answer Example
"I worked with a fellow who had issues with another employee. It was a personality conflict, but he was clearly in the wrong. He got fired. Then one day, he showed up, acting erratic and aggressive. I stepped in and volunteered to escort him out. He was disgruntled, drunk, and belligerent, trying to stir things up. I escorted him off the premises. It was unfortunate. I knew the guy and liked him. He was friendly, and we had our own banter. But they let him go, and he came back drunk and wasn't himself that day. He tried to slip past me twice, but I detained and escorted him out. It was easy to get hold of him without hurting him or myself. But that was the last time I saw him."
Written by Kevin Downey on September 7th, 2022
Communication
14. How do you show your co-workers the importance of communication in the workplace?
What You Need to Know
Everyone has their own communication style, and this is your opportunity to showcase yours. In the logistics industry, clear communication is essential. An adept communicator is an active listener and makes a habit of verifying the information exchanged is thorough and accurate through mirroring while validating and empathizing where necessary. Additionally, they'll adapt their communication style to others, especially when others are less skilled and less adaptable. Place more emphasis on your communication skill level rather than your style.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"I show my co-workers the importance of communication through my willingness to ask questions if I do not understand the first time. I do not pretend to know something to save face. By creating an environment where questions are encouraged, we increase communication and see a healthier safety record."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"I show my co-workers the importance of communication in the workplace simply by leading by example. I set the tone and expectations for how we should communicate by utilizing all forms of written, verbal and interpersonal communications, early and often in the process."
Written by Kevin Downey on September 7th, 2022
Compatibility
15. In your opinion, what is the most valuable service DHL Logistics offers small businesses?
What You Need to Know
This question is another opportunity to separate yourself from the other candidates by showing your interviewer the research you performed on DHL Logistics. Share your thoughts on their small business offerings and solutions and how they stand apart. Make the conversation more memorable by asking the interviewer their thoughts. Allowing them to share their enthusiasm reveals your interest in working with DHL Logistics.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"I have reviewed all the small business services offered by DHL Logistics. It's tough to choose the one I feel is best because you have so many great options. If I had to choose just one, I would say that by offering LTL rates, you are giving amazing service to the financially discerning small business customer. What do you feel is the most valuable service offered at DHL Logistics?"
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"Although I believe that all of your services are equally important, I think the way you break down analytics is an especially important service for your small business clients."
Written by Kevin Downey on September 7th, 2022
Compatibility
16. There are a lot of career options within the logistics industry. Why do you specifically want to work for DHL Logistics?
What You Need to Know
The interviewer is asking this question to determine why you want to work for them specifically. How you answer will inform them of your career goals, personality, and how their work environment and culture are the right fit for you. They also want to keep an eye out for any indicators that you are simply applying to every job you might be qualified for and are trying to land any job anywhere, according to your skill sets and who would consider taking you in.
Showcase your company knowledge by sharing the aspects of their organization that stand out to you. Elaborate on how their company culture aligns with the environment where you'd most likely thrive and advance your career goals and objectives. Job satisfaction should be a motivator as well. Whatever your reasons for being interested in DHL Logistics, make sure it is evident to the interviewer that you want THIS job.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"I have been eager to find a place in your company for some time now. I regularly check your company careers site for opportunities. There are a few reasons DHL Logistics stands out to me. The primary reasons are your great reputation and the fact that you have a healthy company culture. Your employees seem happy to be here."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"This position with DHL Logistics aligns nicely with my career goal of continued growth within logistics. This role is in my comfort zone but is a new enough approach that it will intrigue me, and this company size is adequate to support growth."
Written by Kevin Downey on September 7th, 2022
Compatibility
17. There are a few major competitors who promise cheaper delivery than DHL Logistics. How will you overcome this challenge with our potential customers?
What You Need to Know
This question evaluates how you retain a customer's brand loyalty, how far you would go to protect your company's interests, and how effectively you'd be able to represent their brand. They state on their website, "The strategy is simple, though never simplistic. It is based on three pillars: Focus, Connect and Grow. What is the DHL competitive advantage? The DHL Same Day proprietary, multi-modal system gives us the unique ability to find not just a fast route for your shipment, but THE fastest route. Once we obtain your destination information, our Customer Service Representatives know within seconds the most advantageous route to use."
To answer this question correctly, you must conduct thorough research on the company, its competitors, and what separates DHL Logistics from the rest of the herd. Approach your interview prep as if you were already training for the job. Doing so will communicate an above-and-beyond work ethic that will set you apart from the competition.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"I do not lean on price alone when discussing shipping options with my customers. I would overcome this objection by showing the customer all of the value-added services at DHL Logistics, such as your money-back guarantee, the elevated professional environment, and the available 24/7 support line. I believe most customers will take service and convenience over cost savings."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"I believe the best business strategy is not to lead by the price but by value. The best way to do this is to find out what they value and need, and then show them how I can help them to meet those needs."
Written by Kevin Downey on September 7th, 2022
Competency
18. Explain what Less Than Truckload (LTL) is.
What You Need to Know
Answer this question as articulately as you can. By explaining these industry terms to your interviewer, you are effectively taking a test on your communication skills. Speak as clearly as possible while avoiding stammering, taking long pauses, or relying too heavily on speech-crutch words. You want to be clear and effective in what you are relating. Present yourself as the kind of professional they would want to represent their company.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"From my understanding, LTL carriers will transport goods from multiple companies at a time. LTL, or Less Than Truckload, means that the shipper and deliverer may reach an agreement on reduced pricing if they aren't filling an entire truck. Instead of basing the price on the whole truck, they will calculate it according to the weight of the shipment and the distance."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"Although I am new to the logistics industry, I believe that LTL is related to the shipping of partial loads. With that said, I am here to learn. Could you take a moment to explain LTL briefly to me?"
Competency
19. At DHL Logistics, we prefer to hire employees with some industry knowledge. Can you tell me what Advanced Shipping Notice (ASN) is?
What You Need to Know
The interviewer is looking for evidence that you have some basic knowledge of the logistics industry. How you answer this question will indicate your experience in their industry. But this is also an opportunity to go further by detailing what you know about how DHL serves its clients in this regard.
Even if you have not worked in the logistics industry before, you should have conducted some industry-related research before your interview. Remember, the interviewer is not necessarily looking for a full understanding of systems and processes (depending on the level of role you are interviewing for) - they may merely be looking for an indication of genuine interest in what they do at DHL Logistics and how they go about serving their customers in this way.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"Advanced Shipping Notice is an important document the customer receives containing their pertinent shipping information. This notice could include specifics related to their shipment, carrier information, delivery expectations, and estimated arrival time, for example."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"Although I am new to the logistics industry, I believe that ASN is related to shipping notices. With that said, I am here to learn. Could you take a moment to explain ASN briefly to me?"
Creative Thinking
20. Tell me about a time you had to come up with a creative solution to solve a problem.
What You Need to Know
The interviewers want to know how resourceful you are and whether you exhibit 'outside-the-box thinking. Innovation is integral to leadership, and one of the aspects of DHLs culture is "Insights and Innovation." They're interested in measuring whether you, as a potential employee, will be able to meet their required criteria. Demonstrate that you aren't easily discouraged. You want your answer to exhibit determination.
Written by Kevin Downey on September 7th, 2022
Answer Example
"Our department was coming in over budget. We'd recently implemented new systems to streamline all our processes and increase productivity and our quality of work. However, we knew it would save us money and time over the next few months, but unless made cuts immediately elsewhere, it wouldn't be sustainable. So, anticipating this, we cut expenses dramatically across our entire department. A week later, reports came in, and we were still slightly over budget, and something else had to go. Then, I had an idea. We were using an overpriced vendor for our office supplies, and they frequently shipped the wrong products or had significant delivery delays. I knew someone who managed an office supply company, and I was able to negotiate a bulk buyer's discount for our company while cutting out the vendor. Our annual savings provided us with a budget surplus, which then allowed us to readjust our company budget in innovative ways."
Written by Kevin Downey on September 7th, 2022
Customer Service
21. Superior customer service is very important to us at DHL Logistics. How would you handle being unable to locate a customer's shipment when they came to pick it up?
What You Need to Know
This question determines how well you'd be able to represent their brand and retain the brand loyalty of their base. Showcase your communication skills by detailing how you'd actively listen and mirror what your customers are communicating while validating their perception and reality. This is the heart of the adage, 'the customer is always right.'
From there, suggest you'd introduce any external components beyond the customer's perspective while exploring every avenue available to you to resolve their situation and make things right. This will assure your interviewer you can be trusted to handle sensitive customer issues with professionalism. Display your high emotional intelligence by being able to keep calm under pressure.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"I fully understand that parcels are essential to your customers, and I will try to be as empathetic as possible when it comes to the customers' needs. Keeping a calm tone is always helpful when working with dissatisfied customers. If I could not find the package, I would offer to locate it and have it delivered to their home, free of charge, once it was received. If the situation needed to be escalated, I would refer to a manager for assistance."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"I am sure that DHL Logistics has policy and procedures in place for a situation like this. With that said, my instinct would be to keep a calm tone and offer to deliver their package to them once it was located."
Written by Kevin Downey on September 7th, 2022
Diligence
22. What is your definition of hard work?
What You Need to Know
Hard work and dedication can be interpreted differently by everyone. Sometimes it's necessary to hustle and move fast. Other times it makes more sense to take your time and be focused. Discuss your ability to effectively manage your time while effectively prioritizing your tasks, staying organized, and approaching your projects strategically. This speaks to your experience and skill. Acknowledge there's a time and place for working smarter and a time and a place for working harder.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"For me, hard work means that I did what I could that day to exceed expectations. I come to work early, stay late if needed, and go over and above the requirements without hesitation."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"Hard work means going over and above the call of duty whenever the opportunity arises. It means giving my best to my employer every day."
Written by Kevin Downey on September 7th, 2022
Diversity And Inclusion
23. At DHL Logistics, we hire a diverse workforce. When have you worked among a diverse group of people?
What You Need to Know
This question tests your cultural competence. Their careers page states, "As a global company we value the diversity of our employees as a genuine strength. Our organization brings together people from a wide range of cultural backgrounds - all with different skills, experiences, and viewpoints." Share your experiences working with diverse teams or individuals from backgrounds different from your own. Focus on the human experience. Assure the interviewer you're equipped to thrive in an inclusive and diverse professional environment that offers diversity.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable and happy in that environment because it offers a great learning opportunity."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"I would say that every company I have worked for has valued diversity. Working with people from all walks of life helps identify potential problems faster."
Written by Kevin Downey on September 7th, 2022
Experience
24. What was the greatest cost-cutting measurement you accomplished at your previous employer?
What You Need to Know
Showcase your team mentality and leadership potential by detailing how you protect and preserve your company's assets. Volunteer any improvements you've helped implement, great or small, and any other means you supported the company's interests and goals. Doing so will present you as a more desirable candidate with a clearer view of the big picture.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"I have been able to present cost-cutting suggestions many times to my previous employer. The one that I feel had the biggest impact was my suggestion to add more warehouse staff. We had three shifts and an average of 100 hours of overtime per week. In my presentation, I told my employer that we hire one more warehouse employee for each shift, keeping the hours to just 120 regular vs. 100 hours of overtime pay (@1.5x) My recommendation saved the company $31,000 per year. They implemented this change across 15 warehouses the following year, amounting to nearly half a million dollars in savings per year."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"The greatest cost-cutting measurement I accomplished at work was through new suggestions for theft prevention. Since we implemented some of my suggestions, our loss due to theft has decreased by 12%."
Written by Kevin Downey on September 7th, 2022
Experience
25. How do you manage a large workload?
What You Need to Know
The interviewer wants to know how you manage your workload and whether you have a strategic approach to your work. Share how you identify opportunities to be more efficient at your work through any systems or processes you've developed. Your answer will speak to your leadership potential and emotional maturity. It will also assure them you don't regularly feel overwhelmed by your work and suffer task paralysis or task procrastination. You want to communicate you are well equipped to perform the work expected of you at DHL Logistics. Focus your answer on your time management skills, recognizing the commercial importance and priority level of the work to be done, and when and where to ask for help if needed.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"When I have a large workload, I do not stress over the tasks in front of me. Rather, I organize my tasks based on high and low priority. I complete the higher priority first. Through this system, I can focus on my tasks individually, rather than stress out by them."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"My workload is always packed but consistent. The only time it gets hectic is if we've had a lot of assessments and I've gotten behind in grading. My work schedule leaves no room for error; I have a class starting when the previous one ends. So, I am accustomed to having an incredibly full workload."
Written by Kevin Downey on September 7th, 2022
Experience
26. Tell me about a time you failed to solve a problem. How did you overcome the failure?
What You Need to Know
This question allows you to showcase how you turn your failures into success by learning lessons from your setbacks while ensuring you don't repeat them. Avoid offering excuses or deflecting blame. You want to convey that you did the best you could with the circumstances and your skills at that time. Taking ownership of your failures and assuring the interviewers that you're unlikely to repeat them will speak to your professionalism and steady growth potential.
Written by Kevin Downey on September 7th, 2022
Answer Example
"I was asked to solve our issue of employee turnover, which was much more difficult than I originally thought. My initial goal was to improve turnover by 70%, but in the end, I only reached a 40% improvement. Although I did not reach my goal, I am happy that my action plan made a difference."
Written by Kevin Downey on September 7th, 2022
Experience
27. At DHL Logistics, we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software?
What You Need to Know
Whether you have exposure to the same software systems used at DHL Logistics or not, you need to demonstrate your ability to pick up new programs and technology. Look back at your relevant work experience and draw correlations between them, showcasing your skills are transferrable to their environment. Go into depth about your technical skills. Take advantage of this opportunity to go deeper into the hard skills on your resume and cover letter by sharing the programs you are familiar with, how quickly you learned them, and how adept you are at them.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"I understand that you use Software A for your parcel tracking. In my most recent position, we used a similar program. I have approximately four years' experience with Software B and would consider myself an advanced user."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"I do not have experience in any logistics-specific software; however, I have about two years of experience using tracking software like Tick and Backlog. I look forward to learning your systems."
Written by Kevin Downey on September 7th, 2022
Experience
28. Do you understand our primary customer base at DHL Logistics?
What You Need to Know
Part of your research before going into an interview should include branding, audience, and the demographic that DHL Logistics aims to serve. Identify the keywords and phrases they use and incorporate them into your answers.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"From the research I conducted, my understanding is that your primary customer base is small business owners looking for fast and affordable service while enjoying a personalized experience. Most of my work experience has been with start-up companies and small business owners. This experience would be valuable to DHL Logistics if you hire me because I am already aware of the customer experience small business owners are looking for."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"My understanding is that your primary customer base is medium-sized businesses, but you are now refocusing to target enterprise-level businesses. Is this correct?"
Written by Kevin Downey on September 7th, 2022
Honesty
29. At DHL Logistics, we value and reward honesty. On a scale from 1 to 10, how honest are you?
What You Need to Know
Elaborate on your self-perception, integrity, and the moral compass that guides you. Express that you try to be honest with yourself as often as possible, especially when confronted with emotionally confusing situations. Offer that you see great value in transparency while consistently respecting the chain of command. Speak to your intentions and self-accountability.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"I would love to give myself a 10/10 for honesty, but truthfully, nobody is 100% honest all the time. I will give myself a nine because I always do my best to be as honest as possible."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"I value honesty and trustworthiness in the workplace and in my personal life. Because I strive for complete honesty, I will rate myself as a 10/10. My values are solid."
Written by Kevin Downey on September 7th, 2022
Honesty
30. Integrity is everything to us at DHL Logistics. What would you do if you caught a coworker stealing?
What You Need to Know
Choose your words carefully. You want to communicate that you are honest and trustworthy. Theft can be a significant factor in financial loss for a transportation and logistics company. It is your responsibility to act with professionalism and integrity while protecting the assets and the principles of the company you represent. Discuss with the interviewer how your integrity guides you and what your word means to you. If you have experienced a situation like this before, you can certainly use your real-life example. Discuss how you handled the situation and what the resolution was.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"If I caught a coworker stealing, I would report the situation to my manager right away. If my manager was unavailable, I would tell the coworker I saw what they did and ask them to return the item. I fully believe it is my responsibility as an employee to enforce theft prevention procedures whenever it is safe to do so."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"If I caught a coworker stealing, I would report the incident immediately. As a previous manager, I understand the value of employee honesty."
Written by Kevin Downey on September 7th, 2022
Leadership
31. How do you encourage ideas in others?
What You Need to Know
Your answer to this question will offer the interviewer a glimpse into your coaching style, your sense of team collaboration, and how supportive you are of your teammates. Encouraging and aiding the professional development of your coworkers showcases your strong interpersonal skills, reveals leadership potential, and sets you up as a desirable candidate. It also exhibits big-picture thinking and an ability to identify and promote the strengths of those around you.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"I like to encourage other people to be creative in their thinking and present ideas to the company, no matter how off the wall they may seem. Some of our most successful employees are confident in their ability to bring forward their unique ideas. I encourage participation through an open door policy and strong praise for those who show initiative."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"I encourage people to tap into the best parts of themselves. It helps to ask probing questions to get them to generate ideas on their own. I have found that by painting a long-term vision for where I want to go, my team will often jump in with creative solutions to get us there."
Written by Kevin Downey on September 7th, 2022
Performance Based
32. Give me an example of a time you went above and beyond your responsibilities.
What You Need to Know
Your answer to this question will reveal your work standard and how much you put into your work day to day. Display to the interviewer that your standard is more than the bare minimum. Show that you're quick to react when you identify opportunities to rise to the occasion beyond your usual day-to-day expectations. Try to come across as that can-do clutch player they're on the lookout for.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"Last week, I noticed my manager had not completed the schedule for the following week. Some of the staff complained that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and caught her up on everything. It felt good to help."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"I'd like to think that I go above and beyond most days. I help my colleagues when they are running behind. I work overtime hours when they are requested of me. And, I spend more time ensuring that safety practices are followed than the average individual in our department."
Written by Kevin Downey on September 7th, 2022
Personal
33. What activities keep you busy outside of work?
What You Need to Know
Having hobbies and interests outside work is vital to maintaining a healthy work/life balance and will keep you from burning out on the job. Talk to the interviewer about the activities or special interests you have outside of work that restore your balance, recharge your battery, and contribute to your quality of life. The more interesting or relatable you can make yourself here, the more memorable of a candidate you'll be.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"I have a variety of hobbies that keep me busy outside work hours. First, I have two children who are involved in basketball and gymnastics. I also play in a baseball beer league, I volunteer at our community church, and I like to read."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"I am a very physically active person with a passion for outdoor sports. I love to ski, snowboard, and skate. I play in an adult hockey beer league, as well."
Written by Kevin Downey on September 7th, 2022
Salary
34. What are your salary expectations?
What You Need to Know
If you can get away with it tactfully, avoid immediately giving a definitive answer. Discuss your previous salary and any benefits, PTO, IRAs, and other relevant perks. Discuss what you uniquely bring to the table and how that equates to your worth. Remain confident, but exude humility at the same time. This can keep the negotiation going without selling yourself short or setting your expectations too high. Don't dodge the question, but don't close negotiations too early, either.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year, my earnings were $52,000, and I would like to stay in the same range or slightly higher."
Written by Kevin Downey on September 7th, 2022
2nd Answer Example
"I make $100,000 per year with two bonus opportunities. I am looking for compensation that aligns with the role and provides an opportunity for growth."
Written by Kevin Downey on September 7th, 2022
Stress
35. How do you handle stress?
What You Need to Know
Stress on the job is inevitable. However, this question gauges if you can manage that stress or if it dictates your behavior. Your ability to manage your stress, work well under pressure, and make intelligent decisions is the aim here.
Written by Kevin Downey on September 7th, 2022
1st Answer Example
"I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."
2nd Answer Example
"Stress is part of any demanding job, and I embrace it to the fullest. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels."
Written by Kevin Downey on September 7th, 2022