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DHL Logistics Interview
Questions

31 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Shipping     Logistics    
Question 1 of 31
What types of activities keep you busy, outside of work?
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How to Answer
Having hobbies and interests outside of work is a vital part of maintaining a healthy work/life balance. Talk to the interviewer about the activities that interest you outside of the workplace.
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Answer Examples
1.
What types of activities keep you busy, outside of work?
Having hobbies and interests outside of work is a vital part of maintaining a healthy work/life balance. Talk to the interviewer about the activities that interest you outside of the workplace.

Rachelle's Answer #1
"I have a variety of hobbies that keep me busy outside of work hours. First, I have two children who are involved in basketball and gymnastics. I also play in a baseball beer league, I volunteer at our community church and like to read."
Rachelle's Answer #2
"I am a very physically active person, with a passion for outdoor sports. I love to ski, snowboard, and skate. I play in an adult hockey beer league, as well."
2.
In your opinion, what is the most valuable service DHL Logistics offers small business?
The interviewer wants to see that you have done your research on DHL Logistics before the interview. Before your meeting, you should have a firm idea of the business solutions that DHL Logistics offers as well as how their IT solutions stand out from their competitors. Discuss what you think is the best of their small business solutions, and why.

If you want to keep the conversation going, it's a great idea to ask the interviewer what they feel is the best service they offer. By doing this, you are going to extra mile to show the interviewer your keen interest in DHL Logistics.

Rachelle's Answer #1
"I have reviewed all of the small business services offered by DHL Logistics. It's tough to choose the one I feel is best because you have so many great options. If I had to choose just one, I would say that by offering LTL rates, you are giving an amazing service to the financially discerning small business customer. What do you feel is the most valuable service offered at DHL Logistics?"
Rachelle's Answer #2
"Although I truly believe that all of your services are equally important, I think that the way you break down analytics would be an especially important service for your small business clients."
3.
Give me an example of a time when you went above and beyond.
Display to the interviewer that you can do more than just the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.

Rachelle's Answer #1
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help."
Rachelle's Answer #2
"I'd like to think that I go above and beyond most days. I help out my colleagues when they are running behind. I work overtime hours when they are requested of me. And, I spend more time ensuring that safety practices are followed, than the average individual in our department."
4.
How would you describe your work ethic?
When the interviewer asks about your work ethic, they are looking for specific examples or keywords to which they can relate. When you read the company job, posting or job description do they refer to particular company ethics? Talk about the values of DHL Logistics and how those align well with your work values.

Rachelle's Answer #1
"I am a very dedicated and loyal employee. I saw on your website that you describe your company as honest, transparent and you go the extra mile for your clients. My work ethic is the same. I am honest, flexible, and come ready to work hard for my employer every day."
Rachelle's Answer #2
"Some characteristics you may want to use are:

- Determined/Driven
- Accountable
- Humble
- Respectful
- Dependable"
5.
There are a few major competitors who promise cheaper delivery than we do at DHL Logistics. How will you overcome this challenge with our potential customers?
The interviewer would like to know that you can overcome simple objections from clients. Being the cheapest solution in the market is not necessarily the best answer. Show the interviewer that you can identify the value in their service. How would you show a customer that DHL Logistics is the best choice for their shipping/logistics needs? To answer this question correctly, you must have conducted some research on DHL Logistics and their competitors. Your answer should reflect the ways that DHL Logistics stands out in the industry.

Rachelle's Answer #1
"I do not lean on price alone when I discuss shipping options with my customers. I would overcome this objection by showing the customer all of the value-added services at DHL Logistics such as your money back guarantee, the elevated professional environment, as well as the available 24/7 support line. I truly believe that most customers will take service and convenience over cost savings."
Rachelle's Answer #2
"I believe that the best business strategy is not to lead by price but by value. The best way to do this is to find out what they value and need, and then show them how I can help them to meet those needs."
6.
Tell me about a time when you failed to solve a problem. How did you overcome the failure?
"Success is bouncing from failure to failure without losing momentum," or so they say. Your resilience shines through when you can learn from your mistakes and keep going. Give an example that shows you can accept fault and learn from challenging experiences.

Rachelle's Answer #1
"Success is bouncing from failure to failure without losing momentum,"
Rachelle's Answer #2
"I was asked to solve our issue of employee turnover which ended up being much more difficult than I originally thought. My initial goal was to improve turnover by 70% but in the end, only reached 40% improvement. Although I did not reach my goal, I am still happy that my action plan made a difference."
7.
How do you show your co-workers the importance of communication in the workplace?
In the logistics industry, clear communication is incredibly important. Talk to the interviewer about how you put dialogue into action in the workplace.

Rachelle's Answer #1
"I show my co-workers the importance of communication through my willingness to ask questions if I do not understand the first time. I do not pretend to know something to save face. By creating an environment where questions are encouraged, we increase communication greatly, and see a healthier safety record as a result."
Rachelle's Answer #2
"I show my co-workers the importance of communication in the workplace simply from leading by example. I set the tone and expectations for how we should communicate by utilizing all forms of written, verbal and interpersonal communications, early and often in the process."
8.
How do you like to encourage ideas in others?
Being able to encourage others is a great skill to possess. Talk to the interviewer about your ability to promote creative ideas in your team members.

Rachelle's Answer #1
"I like to encourage other people to be creative in their thinking and present ideas to the company, no matter how off the wall they may seem. Some of our most successful employees are ones who are confident in their ability to bring forward their unique ideas. I encourage participation through an open door policy and strong praise for those who show initiative."
Rachelle's Answer #2
"I encourage people to tap into the best parts of themselves. It helps to ask probing questions to get them to generate ideas on their own. I have found that by painting a long-term vision for where I want to go, my team will often jump in with creative solutions to get us there."
9.
Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?
Are you the individual who prefers to know what the routine will be, or do you thrive on the challenge and excitement of unpredictability?

Rachelle's Answer #1
"I prefer working in a more predictable environment because I can be more effective in my tasks. With that said, I can certainly work in an unpredictable environment from time to time."
Rachelle's Answer #2
"I do prefer when the workplace is organized, and I am prepared for my daily tasks ahead of time. A solid level of organization creates efficiencies, and I can submit a complete job. I can also adapt well when unexpected situations arise."
10.
How can we motivate you on the job?
Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you receive motivation on the job.

Rachelle's Answer #1
"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard, and I do like that concept because it creates a healthy bit of personal competition for me as well."
Rachelle's Answer #2
"It's important to me that I felt capable and trusted in the workplace. If you see me doing a great job, let me know. Also, you could offer me additional, and more senior, responsibilities."
11.
At DHL Logistics we prefer to hire those with some industry knowledge. Can you tell me what Advanced Shipping Notice (ASN) is?
The interviewer is looking for evidence that you have some basic knowledge of the logistics industry. How you answer this question will indicate to the interviewer the level of experience that you have in their industry.

Even if you have not worked in the logistics industry before, you should have conducted some industry-related research before your interview. Remember, the interviewer is not necessarily looking for a full understanding of systems and processes (depending on the level of role you are interviewing for) - they may merely be looking for an indication of genuine interest in what they do at DHL Logistics.

Rachelle's Answer #1
"Advanced Shipping Notice is an important document that the customer receives containing all of their pertinent shipping information. This notice could include specifics related to their shipment, carrier information, delivery expectations, and estimated arrival time, for example."
Rachelle's Answer #2
"Although I am new to the logistics industry, I believe that ASN is related to shipping notices. With that said, I am here to learn. Could you take a moment to explain ASN briefly to me?"
12.
At DHL Logistics we prefer to hire those with some industry knowledge. Can you explain what Less Than Truckload (LTL) is?
The interviewer is looking for evidence that you have some basic knowledge of the logistics industry. How you answer this question will indicate to the interviewer the level of experience that you have in their industry.

Even if you have not worked in the logistics industry before, you should have conducted some industry-related research before your interview. Remember, the interviewer is not necessarily looking for a full understanding of systems and processes (depending on the level of role you are interviewing for) - they may merely be looking for an indication of sincere interest in what they do at DHL Logistics.

Rachelle's Answer #1
"From my understanding, LTL carriers will transport goods from multiple companies at a time. LTL or, Less Than Truckload, means that the shipper and deliverer may reach an agreement on reduced pricing if they aren't filling an entire truck. Instead of the price being based on the whole truck, it will be calculated according to the weight of the shipment, and the distance."
Rachelle's Answer #2
"Although I am new to the logistics industry, I believe that LTL is related to the shipping of partial loads. With that said, I am here to learn. Could you take a moment to explain LTL briefly to me?"
13.
Integrity is everything to us at DHL Logistics. What would you do if you caught a co-worker stealing?
Show the interviewer that you are honest and trustworthy. Theft can be a significant factor in financial loss for a transportation and logistics company. Discuss with the interviewer how you would do your part to alleviate this issue. If you have experienced a situation like this before, you can certainly use your real-life example. Discuss how you handled the situation and what the resolution was.

Rachelle's Answer #1
"If I caught a co-worker stealing I would report the situation to my manager right away. If my manager were not available, I would tell the co-worker that I saw what they did and ask them to return the item. I fully believe that it is my responsibility as an employee to enforce theft prevention procedures whenever it is safe to do so."
Rachelle's Answer #2
"If I caught a co-worker stealing, I would report the incident immediately. As a previous manager, I understand the value of employee honesty."
14.
There are a lot of career options within the logistics industry. Why do you specifically want to work for DHL Logistics?
The interviewer would like to know that this isn't just any ordinary opportunity for you. Show your desire to work for DHL Logistics specifically! Your answer should reveal that you have researchedDHL Logistics as well as their competitors.

To prepare, check out the company website and online reviews. Choose the aspect of their organization that stands out most to you. Perhaps DHL Logistics has the best online reviews in the industry. Maybe their company culture aligns well with the work environment you are seeking, or you like that they put a focus on giving back to their community. Whatever your reasons for being interested in DHL Logistics make sure it is evident to the interviewer that you want THIS job.

Rachelle's Answer #1
"I have been eager to find a place in your company for some time now. I regularly check your company careers site for opportunities. There are a few reasons why DHL Logistics stands out to me. The primary reasons are your great reputation and the fact that you have a healthy company culture. Your employees seem happy to be here."
Rachelle's Answer #2
"This position with DHL Logistics aligns nicely with my career goal of continued growth within logistics. This role is in my comfort zone, but a new enough approach that will intrigue me, and this company size is adequate to support growth."
15.
Do you understand our primary customer base at DHL Logistics?
Part of your research before going into an interview should include the demographic that DHL Logistics is trying to reach. Perhaps their customer base is made up primarily of small business owners. Or, maybe they focus only on custom business solutions for large-scale companies. Discuss with the interviewer your understanding of the customer base at DHL Logistics and talk about how your experience will benefit them should they choose to hire you.

Rachelle's Answer #1
"From the research that I have conducted, my understanding is that your primary customer base is small business owners looking for fast and affordable service, while still enjoying a personalized experience. The majority of my work experience has been with a start up companies and small business owners. This experience would be valuable to DHL Logistics if you choose to hire me because I am already aware of the customer experience small business owners are looking for."
Rachelle's Answer #2
"My understanding is that your primary customer base is currently medium-sized businesses but that you are now refocusing to target enterprise level businesses. Is this correct?"
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
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All Interview Topics
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Continue practicing by visiting these similar question sets
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31 DHL Logistics Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. What types of activities keep you busy, outside of work?
  2. In your opinion, what is the most valuable service DHL Logistics offers small business?
  3. Give me an example of a time when you went above and beyond.
  4. How would you describe your work ethic?
  5. There are a few major competitors who promise cheaper delivery than we do at DHL Logistics. How will you overcome this challenge with our potential customers?
  6. Tell me about a time when you failed to solve a problem. How did you overcome the failure?
  7. How do you show your co-workers the importance of communication in the workplace?
  8. How do you like to encourage ideas in others?
  9. Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?
  10. How can we motivate you on the job?
  11. At DHL Logistics we prefer to hire those with some industry knowledge. Can you tell me what Advanced Shipping Notice (ASN) is?
  12. At DHL Logistics we prefer to hire those with some industry knowledge. Can you explain what Less Than Truckload (LTL) is?
  13. Integrity is everything to us at DHL Logistics. What would you do if you caught a co-worker stealing?
  14. There are a lot of career options within the logistics industry. Why do you specifically want to work for DHL Logistics?
  15. Do you understand our primary customer base at DHL Logistics?
  16. DHL Logistics offers many avenues for career growth. Where would you like to take your career with us?
  17. We run a variety of shifts at DHL Logistics since our business is a 24/7 operation. Do you have a preferred shift?
  18. Superior customer service is very important to us at DHL Logistics. How would you handle a situation where a customer came to pick up a shipment and you could not locate it?
  19. At DHL Logistics we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software?
  20. What was your greatest cost-cutting measurement you accomplished at your previous employer?
  21. Why is this job with DHL Logistics right for you at this time in your career?
  22. At DHL Logistics we hire a diverse workforce. When have you worked among a diverse group of people?
  23. How do you manage a large workload?
  24. Would your former or current boss describe you as a worker who gladly goes the extra mile to complete their tasks?
  25. How do you handle stress?
  26. Judging by your resume, you appear to be overqualified for this position. What would keep you at DHL Logistics, if you were offered the position?
  27. At DHL Logistics we value and reward honesty. On a scale from 1 to 10, how honest are you?
  28. What is your definition of hard work?
  29. DHL Logistics tries to be competitive in the marketplace but some roles do not pay as well as our competitors. Is compensation the most important factor for you when taking a new job?
  30. What are your salary expectations?
  31. What causes you to feel dissatisfied on the job?
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