How to Answer: Have you ever had to go above and beyond the call of duty on the job in the past? What do you think are some ways team members at UnitedHealth Group do this?
Advice and answer examples written specifically for an UnitedHealth Group job interview.
2. Have you ever had to go above and beyond the call of duty on the job in the past? What do you think are some ways team members at UnitedHealth Group do this?
How to Answer
UnitedHealth Group's mission in seeking to enhance the overall health care system and improve the overall health and well-being of the people they serve often requires going the extra mile, far beyond a standard job description. Try to think of a time when you took the initiative to think outside the box and go above what was required of you to provide a great result or satisfy a customer. As you answer, it's important to explain why you decided to take this action. Then, make sure to speak to UHG's core values of innovation and performance as you explain the ways that the role you are interviewing for could go the extra mile.
Written by Ryan Brunner on January 18th, 2024
Answer Example
"Yes, I certainly have and am always willing and ready to do so as part of the UnitedHealth Group team to help satisfy a client. I know that they are the lifeblood of your success and can envision that your team works tirelessly to research claim inquiries and ensure that quick payment recovery occurs for clients. Looking back over the last five years of my career in my current role, I think of one particular client I was supporting who was having a lot of trouble reading and deciphering billing statements and insurance charges they were receiving. Knowing that this elderly individual was lost in the process, I read through her statements with her and noticed that there were likely some coding errors that could alter what was actually being covered by insurance. I encouraged her to call the provider's office to clarify, and I was sure glad I did because a majority of her re-coded things ended up being covered. I was certainly happy to provide this extra service for her."
Written by Ryan Brunner on January 18th, 2024
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It was never expected of me to go above and beyond to stay longer, but I decided to do that so the company won't be losing business."
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