"I am very respectful, professional, and friendly in my communication. I am a great listener and have a knack for ensuring everyone is on the same page. I have a commanding voice, am not shy, and can be assertive when necessary, such as ensuring everyone sitting in an exit row understands what is expected of them and can manage the responsibility that comes with being seated there in an emergency."

"Clear communication is essential in the airline industry. I would rate my communication skills as a 7 out of 10 because there is always room for improvement. Because I am an open leader, my team will let me know if I need to clarify anything. Communication needs to run smoothly, both ways."

Here are a few guidelines they advertise on their website pertaining to communication: "Must be able to speak in a clear, concise, and organized manner, loudly enough to be heard in an emergency. Ability to speak, read, write, and understand English fluently. Proficiency in a second language highly desirable. A 'People-First' demeanor. Ability to adapt/respond to different types of customer-facing scenarios. A passion to serve with optimism and positivity. Direct engagement with customers through outstanding interpersonal skills, good judgment, and ability to resolve issues with understanding, compassion, and grace. Influence customer loyalty through excellent service. Represent United with pride and distinction."