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31 Questions and Answers by Rachelle Enns

Updated August 17th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Careers     Transportation    
Question 1 of 31
How are your communication skills, and what have you done, or would you do, to improve them?
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How to Answer
Tell the interviewer about your communication skills and provide a few strategies to improve the communication channels within a team. The emphasis should be on human contact, i.e., meeting fave-to-face as opposed to exchanging endless emails or using other impersonal mediums.
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Answer Examples
1.
How are your communication skills, and what have you done, or would you do, to improve them?
Tell the interviewer about your communication skills and provide a few strategies to improve the communication channels within a team. The emphasis should be on human contact, i.e., meeting fave-to-face as opposed to exchanging endless emails or using other impersonal mediums.

Rachelle's Answer
"I pride myself on my excellent communication skills. For instance, to improve the communication channels within a team, I do my best to meet with colleagues and superiors in person to talk about given projects as opposed to exchanging back-and-forth emails to ensure the exchange of a clear message. Communication can easily be distorted in an email. An in-person meeting also enables the sharing of ideas and promotes true human interactions. However, if I absolutely have to communicate via email, I will do so and then follow up over the phone or in-person to ensure that the recipient understands my message and that we really are on the same page - and that we won't have to start all over again."
2.
Do you have any experience in the airline industry?
Tell the interviewer about your experience in the airline industry, in any capacity, i.e., professional (paid/unpaid) or volunteer. The objective is to show the interviewer you have the bookkeeping skills required for this position and as such, will be successful in this role.

Rachelle's Answer
"I worked as a Volunteer for (X company name) during my first summer break from university, and as an Intern for (X company name) upon graduation from (X university."
3.
What do you look for in an employer?
Ensure to review the job posting and company website/social media pages before the interview to familiarize yourself with the company. Do your best to answer by including something you saw on the job description or website to show you did your due diligence before the interview and that you are serious about working for this employer specifically.

Rachelle's Answer
"I am looking for an employer who values its employees and who will give me the opportunity to grow. I also saw on your job posting that your company is a family environment, which is exactly the type of environment I wish to work in."
4.
How do you evaluate success?
Answer this question by mentioning what constitutes success for you, such as meeting all deadlines, being recognized as a team player by your employer, and so on. Ensure to not mention monetary incentives. The objective is to show the interviewer you wish to grow as a professional, not simply be rewarded monetarily.

Rachelle's Answer
"Success is meeting my daily, weekly, monthly and annual goals and being recognized as a hardworking professional by my employer. The company's success is my success. I also value becoming the best in my field."
5.
Give me an example of your ability to handle stressful situations.
Tell the interviewer what you do to handle situations calmly despite the high stress level by providing an example to support your position.

Rachelle's Answer
"I always remain calm and look for ways to be more efficient. For instance, if there is an unexpected deadline, I will determine what can be done to ensure the deadline can be met, I will write down the steps to take to ensure successful completion and will delegate a few tasks if necessary. In brief, I am always ready to adjust my approach because stressful situations are bound to occur in a professional environment."
6.
Tell me about your organizational skills, and how you ensure your duties are successfully completed.
Tell the interviewer about your organizational skills in a work environment by providing an example of your capabilities. Provide an example in a professional or volunteer capacity, or alternatively in a university setting to illustrate you have experience successfully completing duties and that you are strategic in your approach.

Rachelle's Answer
"I believe excellent organizational skills are essential to successfully perform in any position. For example, if I have to perform numerous duties in a short period of time, I need to know how to prioritize and meet the respective deadlines. I will use lists to keep track of upcoming duties and a calendar to keep track of deadlines. To ensure my duties are successfully completed, I follow up with the relevant parties, and do no hesitate to adjust my approach - and work - should it be necessary."
7.
Tell me about a success you had with an especially difficult coworker.
Give the interviewer an example of your conflict resolution skills, past or future, i.e., how you have dealt, or would deal, with conflict at work. If you do not have any example in a professional situation, you can provide an example of conflict in a university setting.

Rachelle's Answer
"I remain professional and respectful, and seek to resolve any conflict in a timely manner. For example, when working on a project with other team members, if someone is not submitting his/her part of the work by the agreed-upon deadline, I will meet with this person to see why he/she hasn't done so. If the person simply does not care about respecting the deadlines, I would calmly explain the repercussions for all of us as we are all part of a team and the project's success, and grades, depend on all of us. This particular situation happened to me when working on a project in a marketing class while in university, and I would act in a similar way at work. In the end, the person in question realized that her lack of commitment was impacting all of us and adjusted her approach."
8.
What would you do in the event you had a disagreement with your superior?
Tell the interviewer about your conflict resolution skills and your ability to remain professional and respectful in all situations.

Rachelle's Answer
"When working as a/an (X position title) for (X company), (... X example of a conflicting situation with a superior). To resolve the situation in a timely fashion, I (... what you did to revolve the situation). I remained respectful and professional and in the end, the situation successfully resolved."
9.
How will working for us help you reach your professional goals?
Answer this question by telling the interviewer what seems great about the company, e.g., their services, initiatives, growth opportunities, and so on.

Make sure to answer by providing evidence that you did your due diligence before the interview (e.g., by mentioning something exciting you saw on the job posting, company website or social media pages), which demonstrates you are serious about working for this employer specifically and are not simply looking for any job. Link this evidence to your professional goals proving this position was made for you and it is one in which you will excel.

For instance, you can point to their seemingly friendly company culture as per some specific programs or initiatives you came across on their website, and say how friendly and how much of a team-player you are - and that this is exactly the type of work environment you are looking for.

Rachelle's Answer
"I saw on your website that your company is participating in initiatives benefiting the Breast Cancer Foundation. This is a great initiative contributing to the company morale by strengthening relationships while giving back to the community. I always seek the opportunity to demonstrate my team playing skills and hope to work with colleagues I will consider part of my family."
10.
What do you know about our organization?
Tell the interviewer about your knowledge of the company you applied for. It is imperative to always conduct your due diligence before an interview by reviewing the job description, company website and social media pages to familiarize yourself with the company and work involved. It is also important to show the interviewer you did not apply to the advertised position simply because you are looking for just any job, but that you wish to work for this company specifically.

Rachelle's Answer
"I reviewed the job description and website before this interview and know you are a company specializing in (X services you noticed on the company website). I am particularly excited about (X programs/initiatives) that I saw on your (website/social media pages) as I (X reasons you are excited about these programs/initiatives, such as passion or similar initiatives undertaken in school or volunteer capacity)."
11.
How do you handle performance reviews? Tell me about a difficult one.
Answer this question by providing examples of your ability to remain calm, collected and professional at all times. Lastly, provide an example of a situation reflecting your ability to handle difficult performance reviews. If such a situation never happened to you, tell the interviewer how you would hypothetically handle such a situation.

Rachelle's Answer
"No difficult performance review comes to mind. However, I would remain calm and professional, would take notes of the areas I must improve, and would later on follow up with my superior so as to obtain feedback upon having adjusted my behavior. I always welcome constructive criticism as it enables me to better myself and improve my work."
12.
What is/are your greatest strength(s)?
Tell the interviewer your greatest strength(s) which you believe will help you be successful in this role.

Rachelle's Answer
"I thrive on challenges and do not hesitate to work long hours to get the job done. I also have strong project management, time management and organizational skills which will absolutely benefit me in this role."
13.
Tell me about your experience.
Provide an overview of your professional experience while putting emphasis on your experience as per the advertised position, proving you indeed have the qualifications required for this position.

Review the job description before your interview and answer this question by selecting some of the main duties on the posting and telling the interviewer you have performed these duties in the past, when and how.

Rachelle's Answer
"I pursued a Bachelor's degree in X at UCLA and upon graduation I worked as an Intern for [X company] where I was responsible for [X relevant duties]. Since this internship, I have gained considerable experience working for [X company] where I managed [X relevant duties] and for [X company] where I was responsible for [X relevant duties]. These are some of the reasons I believe I am a perfect fit for your position."
14.
Tell me about an accomplishment you are the most proud of.
Tell the interviewer about the accomplishment you are the most proud of, preferably in a professional capacity and related to the position you are applying for. Alternatively, provide any accomplishment in another professional capacity, in a volunteer capacity, or in a university setting.

Rachelle's Answer
"The accomplishment I am the most proud of is managing a very large project on a very tight deadline (... detailed information pertaining to this project, such as the company name, and so on). As a result, I developed strong project and time management skills that will undoubtedly enable me to thrive in this role at your company."
15.
Describe a recent unpopular decision you made and what the outcome was.
Tell the interviewer about a decision you made as part of the accomplishment you are the most proud of, one that was initially unpopular among your colleagues, and which was nevertheless successful as a result of your project management and leadership capabilities.

Provide an example preferably in a professional capacity and related to the position you are applying for. Alternatively, provide any accomplishment in another professional capacity, in a volunteer capacity, or in a university setting.

Rachelle's Answer
"An initially unpopular decision I made is part of an accomplishment I am the most proud of. The accomplishment consists of a project (X further information regarding the project and the position you applied for, as per the job posting and reasons why your colleagues or superior were, e.g., initially not interested in it). I successfully led and managed this project while employed for (X company) as (X position title). Not only did I developed strong project and time management skills that will undoubtedly enable me to thrive at your company, this project was also highly successful and my colleagues/superior recognized I had made a great decision."
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31 Ramp Agent Interview Questions
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Interview Questions
  1. How are your communication skills, and what have you done, or would you do, to improve them?
  2. Do you have any experience in the airline industry?
  3. What do you look for in an employer?
  4. How do you evaluate success?
  5. Give me an example of your ability to handle stressful situations.
  6. Tell me about your organizational skills, and how you ensure your duties are successfully completed.
  7. Tell me about a success you had with an especially difficult coworker.
  8. What would you do in the event you had a disagreement with your superior?
  9. How will working for us help you reach your professional goals?
  10. What do you know about our organization?
  11. How do you handle performance reviews? Tell me about a difficult one.
  12. What is/are your greatest strength(s)?
  13. Tell me about your experience.
  14. Tell me about an accomplishment you are the most proud of.
  15. Describe a recent unpopular decision you made and what the outcome was.
  16. What is your greatest weakness?
  17. What skills do you think are most critical to this job?
  18. How do you deal with deadlines?
  19. What are your career goals?
  20. Where do you see yourself in two to three years from now, or where would you like to be?
  21. Tell me about your educational qualifications, and how they will contribute to your success in this position.
  22. Which responsibility on the job posting do you consider the most challenging, and why?
  23. What would your previous supervisor say about you?
  24. How would your most recent supervisor describe your work ethic?
  25. How do you assign priorities to jobs?
  26. Why did you apply to our job posting and why do you wish to work for us?
  27. Tell me about a time when you influenced the outcome of a project by taking a leadership role.
  28. What is your availability?
  29. What specific skills do you possess that will help you be successful as a Ramp Agent?
  30. Can you work weekends and holidays?
  31. Why are you the best candidate for us?
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