What is the UPS company mission, and what does it mean to you?

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Community Answers

UPS has won awards for their top customer service including:

- Package Delivery Brand of the Year
- World's Most Valuable Logistics Brand
- World's Most Admired Companies
- Most Trusted Brands in Small Business
- Respect for Humans

UPS knows that excellent customer service goes beyond doing precisely as your expected, and it's more than having a smile on your face when the customer is looking. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly listening to your customers when they tell you what they need. Also, it equals offering support when your customer may be a little bit in over their head.

Be sure to echo the jargon used on the UPS website and social media accounts when it comes to keywords related to their customer service mantra. Keep your answer brief but ensure that it packs a punch.

"I know that UPS aims to make every customers' day a bit better by delivering over and above their expectations. I appreciate that UPS tweets back to every complaint, has a robust team committed to every social platform where customers might leave a comment and that you never have to wait long for a meaningful reply from a customer service agent. If I can change my customer's day, for the better, then I have done my job in delivering exceptional customer service."

"Kate Zabriskie, the author of Business Training Works, once said, 'The customers' perception is your reality.' To me, this means that if my clients think that my team does not care about them, they likely do not. Excellent customer service starts with proper training and setting high standards for my team from the get-go."

Anonymous Answer

"I believe that UPS's mission is to look for opportunities to actively provide above-and-beyond service to customers. This means listening thoroughly to customers when they tell me what they need. At the same time, never make customers wait long for a meaningful reply. This will make customers feel valued and we can provide better customer service."