Due to the continued explosion of the digital world, Truist is becoming more virtual every day. What job duties would expect to be flexible in this role?

"I consider myself very handy with online technologies because of the different businesses and industries that utilize online apps and websites. With just one quick look on Truist's website, it's easy to see that you offer a wide array of services online for your clients. I would assume that your tellers need to be well-versed in all the services available online to sell customers on your website and its ease of use. I expect educating clients on this would be a big part of the job."

As banks have adjusted how they do business over time to suit the needs of customers who are becoming more automated and mobile, the traditional Teller job description has changed with the advancements in technology. Your interview will use this question to gauge how flexible you would be if hired for this role because Truist will rely on the person they hire to be highly adaptable in a changing work environment. As you answer, let your interviewer know that you are aware of how rapidly the banking industry is changing, and give examples of times you had to be flexible in your job duties. Then, consider how the traditional Teller job role has changed and will continue to change.

"As my own personal banking has changed to the point where I hardly visit a bank lobby anymore and take care of more things online, I would venture to guess that a Teller is face-to-face a lot less with customers than they used to be and handling more job duties over the phone and online. I would envision that on top of traditional withdrawals and deposits, Tellers at Truist are also seen as advisors to customers regarding different products within the bank. If hired for this role, I would be excited to be flexible and learn new duties to become a more complete member of the team here at Truist. In my current role as a Customer Service Rep, I've had to be very fluid in my job duties."

"In my current role as a Teller, I've been very adaptable over the last couple of years as my current institution moved a lot of services to a virtual format. I've received extensive training in ATM troubleshooting for customers using the ATM in our parking lot. I've also been trained on our branch kiosks and tablets that customers use for loan applications and other transactions. But because many of our elderly customers still prefer traditional in-person transactions, I've never lost touch as a traditional Teller. If hired here at Truist, I'd look forward to being a flexible Teller willing to adapt to changes moving forward."

The next Branch Manager we hire here at Truist needs to be adaptable and flexible as our market demands change over time. What have you done recently to promote your personal and professional development to promote adaptability?

"I'm honored to be considered for this role as a new graduate. Even though I don't have the experience you may want, I'm confident my adaptability will be a major asset as your next Branch Manager. Over the last two years, I became president of my university's Beta Alpha Psi chapter and have attended a few regional FBLA conferences. I assure you that I would join Truist as a flexible Branch Manager willing and ready to grow and adapt into the future."

To remain successful in a continually changing environment, Truist will expect you to be a flexible and adaptable leader in this role to ensure the branch's success in the future. To determine your ability to do this, your interviewer wants to know how you have handled your professional development. Before your interview, consider all of the training and development you've done over time and talk about something that exemplifies your will and desire to get better at your work and, in turn, the success of your organization.

"Last year, I participated in a training seminar in my current industry that focused on providing excellent customer service in the digital age. The training helped focus my mindset as a manager. I pulled several great marketing and customer service tactics that would be great in many industries, but I also feel they'd be excellent in the banking industry."

"Over the past five years, I've had some great training on employment law, ethics, and presentation skills that will all be relevant to this role. But personally, the greatest thing that I've done with my family is volunteering at the local food pantry. While it has taught my children many valuable lessons, I have taken a great sense of humility from this time into my work life."

Have you ever had to work with a difficult colleague? How did you handle that situation?

"Over the last two years in my escrow assistant role, I've worked alongside a fairly difficult colleague. They were often not very friendly and not a great communicator. Over time, I learned to just be myself and smile when I could tell they were in a bad mood. I tried to keep our conversations light and job-related but didn't hesitate to throw some humor and fun in once in a while to try and lighten their mood. Sometimes that was effective; other times, it was not. But I never let it ruin my day."

A job with Truist will put you in a branch office with many different personalities working in one place at one time. Conflict within a workplace like this can be expected, and your interviewer wants to know how you manage interpersonal conflicts with your coworkers by asking this question. Use a real-life situation and talk openly and honestly about how you handled the situation. Focus on the positive things you did to make things work out and ensure that the situation you describe ends with positive results. Ultimately, your interviewer wants to hear that you can be a true team player no matter who you work with.

"In my current job, I am paired in a small office with a colleague who can be difficult at times. We handle a lot of work over the phone, and he can sometimes be very loud and boisterous. On top of that, he can get very upset following certain phone calls with clients. When first hired and paired with him, I was taken aback by his behavior and remained quiet. One day, at the advice of our manager, I talked to my colleague and told him that I would be very thankful if he could tone his voice down in our office and use healthier ways to handle anger on the job. I should've used this approach right away; he thanked me for the feedback and told me that his old officemate handled frustration in the same way. Once he knew I didn't care for that approach, he vowed to be better moving forward, and things are great now."

"I consider myself a great team player, and any of my current or past coworkers would echo that same thought. While I work great in teams, conflict among people is always inevitable, and I excel at working with difficult teammates. A couple of years ago, I was on a project team with a person who tried to take over meetings with their thoughts on processes moving forward and wouldn't budge for other people's ideas. After seeing a few of our team members become visibly frustrated during our first gathering, I took it upon myself to talk with this person face to face. The person became very confrontational and berated the other members of the team. I decided to wait and see how the next meeting the following week went. When the combative behavior continued, I approached the project lead the next day to see what could be done. While the difficult decision was made to remove that person from our project team, I had no regrets about the approach I took because it was good for the overall health of the team."

What is the greatest challenge you have faced in your career so far? How did you overcome it?

"Last year, during the third year of my program, I purposefully took 20 credits each semester to ensure that I graduated in four years. The year was very challenging; my work required my full attention, organization, and time management. At times, ensuring I got enough sleep was difficult, yet vital. Looking back, I learned so much about myself and my work ethic that I'm confident will help me on the job here at Truist."

Consider sharing a professional challenge or a situation you overcame in school. The team at Truist wants to hear about the challenge, the action you took, and the results. Give an example that demonstrates your perseverance and proactive approach to facing a challenge or conflict.

"At my last company, we had a drastic shift in leadership that required the organization to adapt quickly to new ways of doing things. This required me to tap into my ability to lead change management for my work and my team. To make this process smoother, I scheduled frequent updates with my team, peers, and leadership to ensure all deliverables were being met on time and the transition to new processes was handled with the utmost professionalism so as not to impact the level of service our clients received. It was a great learning experience for the entire organization."

How would you rate your ability to learn new software programs on a scale of 1 to 10?

"I would rate myself as an 8 out of 10 as I consider myself very computer literate. I learn best with a hands-on approach and understand it will take time to adapt to and learn the programs I would be working on in this role with Truist. Can you expand upon your training and orientation program and the expected time for a new team member in this role to be up and running on their own?"

In today's digital age, most bank transactions are handled through digital software. To be successful in this role, your interviewer will expect you to be a fast learner of any new programs that you would be required to work with at Truist. Talk about times you've had to learn new software programs and discuss your best methods for learning on the job. You can also openly talk about the programs you currently feel proficient in to give them an idea of what training you would need if hired.

"I would rank my ability to learn new software programs at an 8 out of 10. I am proficient at word processing programs and the entire Microsoft Suite of products. I'm also very proficient at the cloud-based point-of-sale program I use in my current role. When hired at my current job, I needed about a day of side-by-side training with my mentor before I was up and running with no problems. I rated myself an 8 because I have room to grow in learning software in the banking industry but feel very comfortable in my ability to learn quickly if hired at Truist."

"I would honestly rate myself a 9 based on my prior history of mastering programs with my current banking institution. During my five years in my current role, I began by training on SAP programs and was able to quickly pick up and run in my role as a Teller. Recently, we made an institution-wide switch to the Oracle suite, and my transition there was very smooth!"

In your opinion, what are the benefits of banking with Truist?

"I always have a great experience whenever I visit one of your branches. As a customer of Truist, I am impressed by the consistency and care of the bank tellers. I also love how easy it is to access my account online and make updates to my credit card whenever I travel. The level of service that is demonstrated in Truist values is evident."

The interviewer wants to know that you have researched Truist. Review their website to find out more about their products and services.

"After researching Truist products and what your customers are saying, I believe that the benefits of banking with Truist include low fees, no fuss banking, and no sales pitches. Your organization is genuine and has an interest far beyond the bottom line."

"As one of the ten largest banks in the country, the Truist name speaks for itself. I see your large network of branches as a huge benefit for your clients since they can stop by a branch locally and when traveling. Also, your amazing app for clients is easy to use, secure, and provides all services you offer online."

At Truist, we pride ourselves on providing the best customer experience. Talk about your customer service experience and explain why it will help our clients here.

"During high school, I worked in two restaurant settings as a cook and a waiter. Both owners preached customer service, and I truly learned the importance of striving to meet the needs of others in these roles. At Truist, I love that you take a caring attitude toward your clients, ensuring that every moment with your business matters. I believe my experience in the restaurant industry will help me bring this same caring attitude to your clients."

In the financial services industry, overall client experience is a predictor of business growth, and the team at Truist takes the client experience seriously. For this question, your interviewer will expect you to expand upon your customer service experience beyond what they can see from your resume. To seal the deal, talk about times you have gone above and beyond the call of duty to provide the best service possible for a customer.

"Over the past five years in my role in customer service, my number one mantra has been to create the most personalized experience possible for each person. I have done this by getting to know the customer, determining their needs, and creating an experience unique to them. My time in automotive sales has prepared me for this role with Truist in this approach. If hired for this role, I know I will be relied upon to use open and honest communication and time management skills and take an empathetic and personalized approach with each client, and I can be relied upon to do that."

"In my years in a front-facing customer service role, I've prided myself on being the face of the franchise. More often than not, my interactions with customers can be the difference between a repeat customer and a person who never returns. To ensure repeat customers, I make sure that I am knowledgeable about our products and services, I'm proactive with their needs, and I'm always accountable for any mistakes made by my organization. If given the opportunity to join the team here at Truist, I will work hard to be highly educated in your services and be proactive and accountable in every interaction I have."

Our clients expect top-tier service and products. Have you ever gone the extra mile for a client when it wasn't expected? Why did you do so?

"During the final years of my undergraduate program, I worked weekend shifts at a local hotel. One early morning, a guest's car had a dead battery, and they needed to get on the road for a work function. With permission from my manager, I drove the guest to their function and coordinated a local towing company to jump-start their car. I ran the vehicle for a bit to charge the battery, and a colleague and I delivered the vehicle to their work site. The guest was extremely pleased with our service, and my manager was happy with my actions that day to go the extra mile."

Truist sets themselves apart from their competition by delivering the best service possible in the industry. As a customer service professional, you are likely used to doing this, so think of a time you went above and beyond the call of duty to impact the overall customer experience. No matter what example you use, explain why you felt it was important to take that action and what outcomes you are aware that it produced.

"A couple of years ago, when I was working customer service in retail, a customer was looking for what happened to be a discontinued item of clothing for her sick mother. The easy route would have been to look it up, tell her it was discontinued, and send her on her way. Instead, I took down the customer's contact information and told her I could contact the person who handled archived products. If we could track it down, I would be in touch. With a simple phone call, my colleague tracked the item down from the supplier and had it shipped directly. We put the customer in direct contact with the supplier, and she was happy. Looking back on that situation, I felt it was the right thing to do given the customer's situation and knowing she was a loyal customer."

"My current role in hospitality often requires me to work with high-profile customers. Last year, a touring manager for a musician contacted me regarding an upcoming stay for the musician. I proactively asked for their dining and entertainment preferences; with that list, I was able to work with our catering staff to ensure we had preferred items on the menus for the nights that he stayed and that we had a customized video game package in the musician's room for his extended stay. Before him leaving, his manager reached out to thank me for the great service!"

What customer service experience do you have that would greatly benefit our customers?

"During my high school and college years, I worked in retail and closely interacted with customers on their transactions and merchandise questions. In retail, it was vital to have a great knowledge of the products being sold, and I always took the time to learn everything about new products. I see this being very beneficial in the banking industry here at Truist."

As the face of the organization, you will be expected to bring your customer service A-game to the job every day. Your interviewer asks this question to get an idea of your customer service experience. As you prepare for your interview, think of the customer service experience you have that would most apply to being a successful Teller. Talk about your duties concerning serving customers and putting a smile on their faces with each interaction. Don't hesitate to use a real-world example of a time you went the extra mile to provide the best service possible.

"Being a people person by nature, I've always thrived in roles that put me face-to-face with customers. During my high school years, I was a waitress at a local restaurant on the weekends. During these busy times, I quickly learned how little things could go a long way with the customers I saw regularly. Knowing their usual drink orders and little things about them sparked great conversations and overall satisfaction with their dining experience. If hired here with Truist, I'd bring that same customer service attitude to your team."

"My current role in a large call center places me on the phone with consumers who have technical issues with our products or are unsatisfied with our products. Over the past two years in this role, I've learned how reflectively listen to customers who had a negative experience and quickly troubleshoot their problems. I've also grown a very thick skin and don't take things personally when consumers are downright mean about their products. I can imagine that, in a bank setting, upset customers can be at their worst because finances are one of the most stressful things, and I am very confident in my ability to work with those customers."

Customer service is the name of our game at Truist. If hired for this role, how would you provide the best customer service possible to our clients?

"As a new graduate, I'm ready to bring Truist's values of trustworthiness and care to your clients daily. If fortunate enough to join this team, my client will always receive my full attention and welcoming smile. Your clients want to be provided with a personalized experience, and I know I can bring this to branch banking by taking the time to get to know my clients and ensuring them that I remember their faces each time we interact."

While following all of the steps of a mortgage process and handling client inquiries along the way is the foundation of success in this position, you will be relied on to provide the best customer service possible to all clients because the mortgage section at Truist is just one small piece of the pie in their business. If a client feels like they weren't handled with respect and compassion, they could take all of their business elsewhere, and the company could see an impact financially. To show that you can provide top-notch customer service in this role, talk about how you provide a personalized experience for the clients you work with and discuss the interpersonal skills you possess that make this possible.

"With any customer, I take the time to get to know them and listen to their thoughts, concerns, and questions right from the start. I like to hold an intake session to listen to all these things. After hearing each customer out, I talk about what I can do to alleviate their concerns and answer their questions. From that point forward, I go the extra mile by staying in constant communication with my clients through either email or phone because I feel that over-communication is essential. As humans, we desire to know what is happening all the time, and I make time to do this for my clients. Last, my customer service starts and ends with a positive attitude and a smile. I take pride in being a front-facing representative of my company and work my tail off to ensure that customers know my company is there for them."

"In my experience, providing the best customer service comes down to doing the little things right. While often overlooked by some in our industry, a smiling face and simple conversations to get to know your customers can go a long way towards building a foundation for a great long-term relationship. I don't take these little things lightly. Even though I may be experiencing a huge workload or stress somewhere else on the job, I am focused and happy when I am face-to-face or on the phone with the client. They deserve 100% of my attention and focus, and they get that every single time."

How do you check your work for accuracy?

"Checking work for accuracy comes down to taking extra time to be diligent and combing through things before I submit. If it's a quick task, it's even more vital to give it a second look, and I always do that. In this role at Truist, a simple candidate transaction needs to be accurate, and I assure you that I would always ensure that I take that extra time to ensure accuracy."

The interviewer wants to hear that you are detail-oriented when checking your work. Explain the steps you take to eliminate minor mistakes and ensure your customer transactions and paperwork are accurate.

"I take pride in any work with my name attached to it and always review my work before submitting it. Whether typing an email or handling cash, I always check my work twice and sometimes even ask a co-worker to review it first. Being detail oriented and thorough are two of my greatest skill sets."

"I proof my work before sending it out and double-check everything. I'll use a calculator when necessary and ask for help if I am unsure of my accuracy."

What is the highest level of mathematics that you completed during your schooling?

"As part of my economics undergraduate program, I completed integral calculus and statistics during my first year. Math has always been a strong suit for me, and I know how it can become vital in a wealth management role with Truist."

Working as a Teller for Truist will require you to have basic math skills and the ability to count cash accurately and efficiently. For this question, your interview will expect you to have completed at least some levels of high school math. While you discuss what levels of math you completed during your education, explain how your mathematical skills will apply to the job you are interviewing for. Make sure that your interviewer walks away from your conversation confident in your abilities.

"As you can see from my resume, I have an Associate's Degree in Marketing. During my coursework at XYZ Technical College, I took college-level statistics and financial accounting courses. I am confident in my ability to handle and count large sums of cash and operate account software if required for the job here at Truist."

"During my final year of high school a few years ago, I completed my final semester of Algebra II with an A- grade. Through my years of Algebra I and Algebra II during high school, and with my retail experience before this interview, I feel comfortable with the accounting-related duties I would handle in this role with Truist."

Out of all our products at Truist, which one would you be most likely to use? Why?

"Being young in my career, I know the time to start stashing away for retirement is now. The Truist Invest Pro program highly appeals to me specifically because of the unlimited access to financial advisors."

Learn as much as possible about what makes Truist stand out above other financial institutions. They have an excellent reputation for their customer service. They offer a comprehensive spectrum of financial products, so if you are interested in investments, learn more about what they offer. Knowledge is power! It will impress your interviewer and give you an advantage in the interview process!

"I would be interested in opening a savings account through Truist. I want to buy a house in the next two years and would greatly benefit from talking to one of your financial advisors about it. It's nice to know that I can do my banking and investing and get a loan in the same place that offers the support I will need to make those big decisions!"

"Of all your products, I would be most likely to open a mortgage with Truist because your rates are incredible, and you make the rules surrounding lending easy to understand."

What is one unique skill you will bring to our loan processing team?

"Having worked as a tutor for the last two years, I feel like my ability to provide detailed education to people on difficult-to-understand things would benefit the clients at Truist. My approach to education involves taking the time to understand their current knowledge and explain things to them in a way they understand."

After your application and vetting process, you were brought into the interview because your interviewer was confident that you had the basic skills and knowledge to handle this job. Now, your interviewer is allowing you to set yourself apart from your competition with this question. As you prepare for this type of question, think of a unique skill that will be an asset if Truist offers you the job. In your answer, explain why this skill applies to this role.

"I think the one skill that sets me ahead of the rest running for this position is my experience and success in the sales world. As you can see from my resume, my career out of college started in auto sales. In my five years of sales, I worked my up from Associate Sales to a Sales Team Lead at my dealership. Getting to know and master the sales side of the business has helped me on the finance side with overall knowledge of the business and developing the skills needed to upsell customers on their loans."

"As you can see from my experience, I have remote working experience and extensive leadership experience in leading teams of up to 12 employees. Both of these duties have given me confidence in my decision-making abilities. If hired for this position, I would be able to hit the ground running on day one and be trusted with critical decisions where you might not have that ability with other candidates that don't have leadership experience."

What are your top three strengths? How will you use them to make an impact at Truist?

"If I'm fortunate enough to join Truist, you'll quickly see that my positive energy, collaboration mindset, and caring nature will make me a valued team member. Knowing that these qualities are part of your core values made your organization jump to the top of my wish list."

Reviewing the job description and the company website will give you some idea of which qualities Truist values most. Share your most valuable strengths. Think about them within the context of the position. You can refer to the list of responsibilities within the job description as a guide. Explain how your strengths will help you accomplish these tasks and exceed expectations.

"I have exceptional attention to detail and great communication skills. I am also quick to solve problems, which allows me to handle customer issues. These strengths will help me build relationships and maintain customer satisfaction."

"I plan to make an impact at Truist through my strong customer service skills, excellent negotiation skills, and ability to call on referrals for new business."

The banking industry is built on trust. Do other people you have worked closely with consider you trustworthy?

"Yes, trust and responsibility were instilled in me by my parents from a very young age. My current classmates would attest that my word is my bond and that I always act in an ethical and trustworthy manner."

While the easy way to answer this question would be to simply say yes and move on, your interviewer will expect you to talk about a specific situation or two where you proved your trustworthiness in the workplace. Think of a time trust was instilled in you beyond your normal job duties and explain the situation to your interviewer. Explain why the situation was important, what you learned from it, and how it makes you a more trustworthy candidate for this role at Truist. Remember that dependability is one of the premier qualities your interviewer will look for in an ideal candidate for the role.

"If you were to ask any former colleague or manager, they would all say that I am worthy of any trust you would instill in me. In my current role, my manager has given me the duty of physically transporting our daily bank deposits and trusted me with a set of office keys and the code to the security system as a backup to our management staff. In my five years with the organization, I have proved to be trusted with these duties through my error-free work, great attendance record, and honesty."

"I have always tried to cross-train and learn as many roles as possible in the companies I have worked with. I've strived to become an expert on all processes at every job. Because of this extra effort, my current manager has asked me to be a department representative on a few different committees in my current organization. I've also been asked to lead a few process improvement projects within our department. My manager told me I was asked to take on these extra responsibilities because of his trust in my work ethic and overall knowledge of our organization. If lucky enough to come work for Truist, I would bring this same attitude to the team here."

What interests you about this position at Truist?

"As I embark on my career journey, my priorities are finding a job with a reputable employer and finding a great long-term fit. Truist's name speaks for itself as one of the top banks in the country, and it would be an honor to represent your name. If I'm fortunate enough to be hired here, I look forward to bringing my best every day for your clients."

The interviewer at Truist wants to learn more about how your educational or professional background led you to apply for this position. Share what you most look forward to about the role and how it relates to your previous experience and future career goals. Speak with passion as you sell yourself as the top candidate for the job, and research the company to determine what interests you about this job.

"I enjoy problem-solving and helping people. I worked as a customer service representative in a call center for Wells Fargo in college. That experience motivated me to learn how to help my clients by understanding more about investing, saving, and using banking services to meet their needs. Working as a personal banker will give me a great foundation to start my career within the banking industry."

How do you work in environments with people who are different from you?

"As you can see from my resume, I came from a small town and never had exposure to a diversity-rich environment. That certainly has changed over the last four years of college, and I'm graduating with a whole new mindset on the world. I've loved the opportunities I've had to work alongside people from all over the world and see how a diverse team can accomplish great things. At Truist, I'd be very excited to be part of your dynamic and diverse team."

The banking industry thrives on team players with communication and listening skills who can help build internal and customer relations with individuals of diverse backgrounds. Give an example of how you led a team or collaborated with a group for a school project to show Truist that you are perceptive and sensitive to the needs of others.

"I have worked with people from all backgrounds and personalities. Whenever I join a new team, I make a point to get to know each person and find ways to connect. I'm outgoing and friendly with everyone I meet while respecting their different styles and any open ideas they may bring to the team."

"Diversity is all around us, whether at work or home. I treat everyone equally and give everyone the respect and positive attitude that I would expect to receive from them."

Talk a bit about your formal education. How has it prepared you for this opportunity with Truist?

"As you can see from my resume, I graduated high school a little over two years ago and hit the workforce as a teller. Over the last two years, I've received great on-the-job training, which developed my customer service and loan processing skills. I know these skills and experiences would help me hit the ground running at Truist."

Share some highlights from your relevant high school, college, or university courses or on-the-job training. Though the Truist team can see your educational path through your resume, they want to hear you explain how it has prepared you well to be successful as part of their team. Explain how your experiences will enhance your performance in the job you are interviewing for.

"Getting a Bachelor's Degree in Business Finance was a great experience. I especially enjoyed my accounting courses because they challenged me to think more critically and furthered my analytical skills. I know these skills will help me handle work at Truist and advise clients on important financial decisions."

What data entry skills have you accumulated throughout your career and earlier education?

"In my associate's program, I gained a lot of experience in data collection through different software programs and in Microsoft programs like Excel. I'm very proficient in learning new programs and am confident that I can be up and running on the job quickly here at Truist with the right hands on training."

No matter what role you are interviewing for at Truist, solid data entry skills will help ensure that you can handle customers promptly while ensuring accuracy with each transaction you process. While you may not have direct experience with banking-specific software and data entry into those programs, your interviewer knows that skills you have built elsewhere can easily transition here to this role with ease. Talk about your experience with data entry in any previous positions that you've held. Talk about a specific program you have experience with and remind your interviewer that you are easily trainable on new systems. If you know your words-per-minute typing skills, now is a good time to bring that up.

"From an early age working on computers, I have pretty great word processing skills. The last time I was tested, I could type 75 WPM. These skills have translated nicely to a few different data entry duties I hane taken during my career. In my current role as an Assistant, I handle data entry into Microsoft Excel and also into our enterprise sales system. While being a master of Excel, I picked up our sales software system very easily and don't see any reason why I would have any issues with easily transitioning to your software programs."

Talk about your experience in mortgage loan closing. How would this experience benefit our team?

"While I don't have direct hands-on experience in loan closing, I have great experience that prepared me to be very detailed in reviewing paperwork and communicating among many different parties. If I'm given this opportunity at Truist, I'm ready and willing to go the extra mile to train with your experience mortgage loan closers from day one."

As a Loan Consultant with Truist, you will be tasked with guiding clients through the complete mortgage process. This will include seeking the best funds available, completing paperwork, and seeing the loan through to closing. Your interviewer can get a sense of your experience by looking at your resume, but they ask this question to get more details on your mortgage closing experience by having you talk in detail. Discuss your specific experience, and tie what you can do in this role with Truist.

"As you can see from my resume, my current role involves a lot of detail in the loan closing process for my customers. I assemble and prepare closing documents and coordinate the details of the closing process when all terms of the sale are met. In this role with Truist, I think the hands-on approach I currently take with my customers would suit your clients well because I take the time to work with them one-on-one and never hesitate to provide top-notch customer service."

"Having been in the mortgage business for over ten years, I have vast experience seeking personalized mortgage options for clients and walking them through the loan process. I am familiar with processing necessary loan closing documents in several states and know the fine details required to ensure there are no hiccups in the process for clients. This experience would allow me to hit the ground running in this role here at Truist."

How would you describe your management style?

"I've gotten consistent feedback from my student colleagues and professors that I am an effective leader who leads by example with a collaborative approach. I believe every person should have a voice when major decisions are made, especially when the decision involves their frontline work. I'm confident in my abilities, yet humble enough to realize that input from all goes a long way."

Avoid using generic labels of leadership styles. Instead, focus on your ability to build and maintain an effective team-based atmosphere, as the success of any branch at Truist will rely on the Branch Manager's ability to do so. From there, talk about your specific skills and abilities that will foster that team atmosphere to promote branch growth and employee satisfaction moving into the future.

"I take a very well-rounded approach with my team that is both personable and professional, and I've honed this approach through my time and experience as a senior leader. I take the time to get to know my staff and their work preferences to effectively delegate work as needed. I know I am the authority for my team, and I always keep an open door policy for them to approach me when needed."

"I consider my management style to be very adaptive in that I can cater my approach to each unique team member and each unique situation. I pride myself on promoting a fully functional team environment, and I allow others to be part of the decision-making processes. But when necessary, I can make crucial decisions and communicate those decisions with my team."

Tell me about your favorite manager. What did you enjoy most about working with them?

"Over the last two years in retail, my floor leader was great to work under. He was a great communicator, keeping our team apprised of all upcoming new products and sales to ensure we were informed. He was also good at delegating work to the right people based on their skills and interests. This kept our entire team engaged in their work. He was open to staff swapping shifts based on their family and personal needs."

Access Bank wants to hear what excites and motivates you in a co-working relationship with your boss. They are interested in your values and want to hear about your experience developing relationships with managers to ensure that you would be a great colleague and worker there.

"I love my current boss because she leads with a collaborative and team-oriented style. We have regular team huddles to provide ongoing communication about process changes or upcoming events. She always promotes communication and is open to hearing new ideas on improvement, which I appreciate."

If hired for this role, how would you manage your daily tasks to ensure that your work is completed in a timely and efficient manner?

"During college, having a distinct focus on organization helped me stay on task with all the assignments, projects, and tests I faced every semester. I utilized a neat project management tool a professor showed me during my first semester. I'm also a little old school in that I keep a daily to-do list that I update each evening before bed. If I'm fortunate enough to join Truist, I think this approach would help me manage a busy workload."

Your interviewer poses this question to gain insight into how you use resources and technologies to stay on track and determine how you prioritize the small details. Be very specific as you describe your ability to multitask many duties throughout a given workday, and talk about the tools you use to keep yourself on track in your work. As you talk about this process, don't lose sight of your focus on the small details in your work, and discuss why the details are important in the work you do. Discuss real-world examples that would benefit your work in this role as a Teller with Truist.

"I consider myself to be highly organized in my work. I use my calendar and task functions within Microsoft Outlook. I schedule time each day for my daily tasks, and it doesn't take long to determine how much time is needed to complete the routine tasks. I always allow enough time for each task to be done as thoroughly as possible. Then, for the tasks that pop up from time to time, I always make sure I add those to my to-do list quickly."

"In my current role, I print a daily checklist of my duties and begin working on that list as soon as my day starts. Some tasks have a prerequisite task that day, so my checklist is prioritized by needs from the top. I have found this method to be extremely useful in helping me make sure that my duties are handled every day, and I wouldn't hesitate to utilize something similar if hired for this role with Truist."

Give me an example of how you keep track of details while engaging in conversation.

"I would prioritize paying attention to what a customer is saying and even writing things down when necessary in this role at Truist. I know that your organization truly values a caring environment, and that is what keeps Truist clients coming back."

Multi-tasking is a great skill to have within the banking industry. Share a situation that demonstrates your ability to handle the daily tasks of a busy banking environment.

"A customer came into the branch with multiple requests. To ensure that I addressed each of their needs, I wrote down a few notes to gather the information. This was also helpful because when I needed to answer the phone in the middle of the transaction, I didn't forget any of the important details, and I was able to resolve both requests promptly. All the while, I kept the customer engaged and made sure their banking experience was enjoyable."

"To keep track of transaction details while engaging in conversation, I will ask the customer questions or repeat what they are saying to me. This helps me to commit their needs to memory while still appearing engaged and in the moment."

What experience do you have multitasking multiple duties?

"I feel very thankful that my education has prepared me well for a role at Truist, where I will juggle multiple priorities and duties simultaneously. I'm a highly organized individual and have learned to utilize great tools like an Outlook calendar and a project management program to keep me on track. I'm confident these tools will help me greatly on the job here."

As a Teller with Truist, you must have excellent organizational skills when handling multiple tasks throughout each workday. Often, customers will have multiple transactions that must be processed, and your job will be to ensure that the customer's needs are handled accurately and efficiently. To gauge your ability to handle this, your interviewer asks you to describe a time you had to multitask on the job. As you answer this question, be sure to point out the organizational skills you used to ensure that all of your duties were completed. If you are a new graduate, it is okay to talk about multitasking in your school or personal life as long as it shows how you can utilize those skills in this role.

"In my current role as an Administrative Assistant, I often juggle multiple tasks at once. While handling schedule coordination for five different managers at my company, I'm also working on setting up many different organization-wide meetings where I'm required to send out multiple communications. To keep myself organized when handling many things at once, I utilize my Outlook calendar and a written checklist to ensure that all tasks get done promptly."

"During my years in the restaurant industry, I became an expert in handling many tables of customers at once. While juggling the order of all these customers, I also sometimes manned the cash register. This experience helped me with accurately recording customer orders on my order pad. I also developed what I would call a multitasking mind by training my brain to keep all of my customer's orders at the top of my mind. I think my years in that industry will translate well to the Teller role at Truist."

How do you define success?

"I have always been personally motivated by helping others and making a difference for the greater good. Here at Truist, success would be as simple as seeing a client walk away from our interaction with a smile on their face and as large as helping to create a new and impactful service that would have a major impact on clients."

Think about your definition of success. Be sure to tie your answer into the success you plan to bring to this particular position, should you be offered the role with Truist.

"I define success as my ability to reach the goals set for me. On a personal level, those goals are the things I wish to achieve in my life. On a work level, they are the targets that are set for me as well as the professional development that I seek. Can you talk a bit about the daily and weekly goals for this role at Truist?"

How do you respond to problems that require a quick solution?

"I successfully navigate issues that require a quick response by being quick on my feet and resourceful. As a student, I found it helpful to build a study group within my program. We bounced ideas off of each other and were willing to lend a helping hand. We used our campus instant messaging system frequently."

You may experience a variety of issues related to customers or technical issues while working in the banking industry at Truist. Give an example that demonstrates your confidence and strength as a decision-maker and problem-solver to impress your interviewer.

"I can think quickly and do mental math, problem-solve, and mention other products and services to offer to the clients of Truist. In the case of an urgent matter, I trust my instincts and can quickly evaluate situations to recognize the next steps and act accordingly. I feel secure in my ability to think and act quickly in this role."

How would you deal with an irate customer?

"If I had to work with a visibly angry client, I think it would be important to hold to your values of caring and bringing happiness to the situation. If my efforts to de-escalate the situation went poorly and I sensed the client getting progressively worse, I wouldn't hesitate to put a call out to security."

In the banking industry, keeping customers calm is a much-needed skill. This is where your relaxed demeanor and ability to empathize will come in handy. Truist wants to hear about a situation in which you used your customer service skills to handle an angry customer.

"I had a customer complain about waiting in line for so long on a busy Monday morning. She was so upset because she was late for work, and the rest of her schedule for the day was thrown off. I listened and let her know I understood where she was coming from, assuring her I would move as quickly as possible to complete her transaction. Listening and empathizing helped her to calm down and ease the tension."

"If faced with an irate customer, I would listen to their concerns. Usually, people just want to be heard. If things escalated to the point where the customer became threatening, I would call in a supervisor or security."

If a Truist client had increased savings as their main personal financial goal, what steps would you take to get them started down the right path?

"In this role at Truist, this would come down to me knowing the entire product line and options for clients and being able to educate clients on what can be offered. From there, I would get them in contact with the appropriate individuals to help them get set up on a path they want to take to help build those savings."

As you prepare to interview at Truist, expect a question or two that digs into the technical abilities you would bring to the position in the form of a hypothetical situation you will likely face in this role. This question allows your interviewer to gain insight into your knowledge of sound financial savings philosophies, so be sure to talk about important aspects of a customer's finances that can impact their ability to save. As you answer, express that you would use a logical yet tailored approach with each customer.

"After doing my due diligence in getting to know my client's needs, my first step would be educating them on setting a personal budget that allows for savings. I would take a keen look at their monthly income versus their monthly expenses while taking into account their variable spending every month. Often, customers are dumbfounded by how much they spend wastefully. While the customer makes the final decisions, I can use my expertise to help guide them on their savings journey."

How would you respond to a customer complaint?

"In this role at Truist, I would follow any designated procedures for handling formal complaints from your clients. If given the authority, I would first let the client know that we understand their concern and take it up the chain to determine how things get solved for them. If it took time, I would take the client's contact information and ensure they were followed up with promptly."

The interviewer would like to know that you can professionally handle customer complaints. Give an example of a time you resolved a customer's issue.

"A customer called me very frustrated about an issue with their bank account. I listened and told them I would be happy to help. I asked more questions to understand the problem and then suggested once I had a better idea of what might solve it. The customer was relieved and grateful that I took the time to listen and make sense of the issue. I plan to provide consistent customer service in the same way when I work for Truist."

"Each customer complaint is unique; however, I have been trained to handle all of them with the same method. Listen, be empathetic, and use phrases such as 'If I understand your concern...' and repeat their words back to them. This method has always worked for me."

How would you handle communication with a customer who was visibly upset?

"I know your mission at Truist is to provide great client experiences, and this would be a tricky situation. My approach would be to let them openly vent and present options to make things right. If I didn't have the authority or experience to know how to handle their situation, I would assure them that I would get them in contact with someone to help them as soon as possible."

In this position with Truist, you may be faced with a customer who is upset or mad at their situation. As a Teller, you will be expected to help de-escalate the situation through solid and effective verbal communication with the customer. As you answer this question, talk about your ability to remain calm, cool, and collected in any situation, and explain how you take an empathetic approach with any person you will work with in this role. If you have an example of a time you faced this situation, don't hesitate to walk your interviewer through it and how you handled it.

"Having worked in customer-facing roles my entire career, I have handled many angry customers and feel I have a great method for communicating with them. First, I start by hearing them out and letting them vent. From there, I calmly repeat the key points and begin brainstorming solutions. Because I maintain a calm demeanor during these situations, angry customers often calm down quickly. After understanding the customer's needs, I take all steps necessary to help solve their problem. If this entails bringing in another colleague, I don't hesitate to do so in a team-based approach."

"When this happens in my current role, I make sure that any other duties I am currently working on are put on hold so I can give my full attention to that customer. Last week, I was the only person on staff handling a busy lobby when a customer came in upset with a vehicle they had just purchased. I immediately put the phones on hold to take the time to listen to their concerns. After hearing the causes of their frustration, I had them wait in our lobby, and I went and talked to our Sales Manager. He made time for the customer immediately. In these instances, providing swift action to help alleviate any further issues is the most important thing that can be done."

The clients of a financial firm like Truist can display a range of emotions when they work with our Client Services team. How would you handle an angry client?

"My first instinct would be to hear them out and repeat what they said to let them know they're being heard. If I could solve their problem, I would make that my primary focus. If I couldn't, I would assure them I would take their concern to someone who can work with them. As a new graduate, I feel confident that my training in customer service has prepared me to navigate any client situation at Truist successfully."

Clients can become angry for many reasons, such as losing money on the market or feeling like the financial advice they received was poor. As a Client Services Representative, you will at some point deal with an angry client. For this answer, your interviewer will expect to hear you do what is necessary to stay calm and focused on finding a resolution. If possible, use a specific example of a time you had to do this and explain how effective communication was critical in making the situation right for the client.

"As you can see from my resume, I've spent the last three years in customer service relations for a large insurance company. As you can imagine, many of my interactions were with upset customers. I've been called names that I can't repeat here in this interview, and my key to working through these situations was to remain calm and not take things personally. Like the financial world, the insurance business is a very life-altering experience, and a loss or damage to an item is very stressful. I tried to put myself in the customer's shoes and do my best to ease their situation. In this role with Truist, these skills would be vital for me to find solutions or the right person to talk to if needed."

"First and foremost, an active listening approach is the first step to lowering the tension from an angry customer. A couple of months ago, a very angry customer came onsite to complain about a defective product that cut his hand pretty badly. The customer came onsite to complain even before receiving emergency care, which he clearly needed. First, I let him release his anger, which was not a pretty sight. Then I calmly repeated what he said and explained what our policy allowed me to do. Looking back, my sincere approach and calm demeanor helped calm him down, and later that day, my manager had a formal complaint sent to the manufacturer, and we were assured that they'd be in contact with the customer."

What has been the most stressful situation you faced in the workplace? What did you do to navigate that situation successfully?

"I prefer to be busy and love working in a fast-paced environment. I'm fully aware I would be joining a fun and fast-paced environment here at Truist. Over the last four years, I've worked through my undergraduate program while working to support myself. This often found me working long days and doing my schoolwork. I learned many great techniques for task management and prioritizing my work. All along the way, I found it important to take time for myself to unwind and relax. I'm confident these will be great ways to handle work-related stress as I enter my career."

At times, the work at Truist can get stressful in a customer-facing role, and this question gives your interviewer insight into your ability to handle the stress of this role. In your answer, speak openly and honestly, explaining the situation you were in and why it was stressful to you. Then, talk in detail about the things that you did to work through the situation to make sure that there was a positive outcome. While answering, try to give your interviewer the sense that you are not easily stressed out on the job and can work through high-pressure situations.

"Last year, my staff of nine was brought down to five people with one termination and three resignations in a short time. Recruiting new staff in my current field can be difficult, so we worked at almost 50% staffing for two months. To avoid burnout, our manager decided the best route was to only have two of our staff on shift at a time when we would normally have three to four on at a time. This is where work became the most stressful. Staying upbeat, positive, and focused on my duties helped me through each workday. I appreciated that we didn't need to double our work hours during this time, and my remaining team members also navigated this period successfully."

"A couple of years ago, my company purchased my previous employer, and there were many unknowns surrounding my job and duties moving forward when it was announced that the company was being sold. When I saw my coworkers in distress, I decided to lead by example with a positive attitude. I asked our managers a lot of questions to learn as much as possible about the changes that were coming. I also tried to hear the concerns of my colleagues and be a reassuring person for them. In the end, the transition was great for me, and I have a positive and inquisitive attitude to thank for that. During the process, one close colleague left the company in fear of what would happen, and they still regret that decision to this day."

We pride ourselves on teamwork, and this role in Client Services relies on teamwork. What are the top qualities you would bring to a team-based atmosphere?

"As a new graduate here at Truist, my ability to be a great teammate would be noticed right away. I'm a great listener and believe communication is the key to success in any team environment. I also am true to my word and believe that doing what I say and saying what I do goes a long way in proving myself to my colleagues."

At the heart of this question falls your interviewer's need to determine how well you will work with others. You will be working with high-level advisors and managers under a lot of pressure to perform in their jobs, and your communications with them will either alleviate some of that stress or add to it. To ensure that your interviewer walks away from your conversation knowing that you are a team player who keeps the company's end goals in mind, focus your answer on your effective communication skills and knowledge of everyone's role on the team and what your role on the team will be.

"As with any team I have worked on in the past, my priority is knowing that everyone has an important piece in the team's success. In customer service, this means knowing who to contact with the right questions and who to guide customers to when needed. This ensures that our work is done efficiently on our end and that our customers are handled efficiently and effectively. If hired here at Truist, my first goal would be to get to know everyone on my team, their roles, and how to best communicate with them."

"My top quality is my ability to communicate, both verbally and through writing. I have excellent interpersonal speaking and listening skills; my past colleagues have always appreciated this. Here at Truist, your clients would also appreciate this in my work. I am a very efficient and effective written communicator as well, and this would be very beneficial at a company like Truist, where your offices are spread throughout the country, and I imagine email communication is vitally important."

Truist Interview Questions

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1. Due to the continued explosion of the digital world, Truist is becoming more virtual every day. What job duties would expect to be flexible in this role?
2. The next Branch Manager we hire here at Truist needs to be adaptable and flexible as our market demands change over time. What have you done recently to promote your personal and professional development to promote adaptability?
3. Have you ever had to work with a difficult colleague? How did you handle that situation?
4. What is the greatest challenge you have faced in your career so far? How did you overcome it?
5. How would you rate your ability to learn new software programs on a scale of 1 to 10?
6. In your opinion, what are the benefits of banking with Truist?
7. At Truist, we pride ourselves on providing the best customer experience. Talk about your customer service experience and explain why it will help our clients here.
8. Our clients expect top-tier service and products. Have you ever gone the extra mile for a client when it wasn't expected? Why did you do so?
9. What customer service experience do you have that would greatly benefit our customers?
10. Customer service is the name of our game at Truist. If hired for this role, how would you provide the best customer service possible to our clients?
11. How do you check your work for accuracy?
12. What is the highest level of mathematics that you completed during your schooling?
13. Out of all our products at Truist, which one would you be most likely to use? Why?
14. What is one unique skill you will bring to our loan processing team?
15. What are your top three strengths? How will you use them to make an impact at Truist?
16. The banking industry is built on trust. Do other people you have worked closely with consider you trustworthy?
17. What interests you about this position at Truist?
18. How do you work in environments with people who are different from you?
19. Talk a bit about your formal education. How has it prepared you for this opportunity with Truist?
20. What data entry skills have you accumulated throughout your career and earlier education?
21. Talk about your experience in mortgage loan closing. How would this experience benefit our team?
22. How would you describe your management style?
23. Tell me about your favorite manager. What did you enjoy most about working with them?
24. If hired for this role, how would you manage your daily tasks to ensure that your work is completed in a timely and efficient manner?
25. Give me an example of how you keep track of details while engaging in conversation.
26. What experience do you have multitasking multiple duties?
27. How do you define success?
28. How do you respond to problems that require a quick solution?
29. How would you deal with an irate customer?
30. If a Truist client had increased savings as their main personal financial goal, what steps would you take to get them started down the right path?
31. How would you respond to a customer complaint?
32. How would you handle communication with a customer who was visibly upset?
33. The clients of a financial firm like Truist can display a range of emotions when they work with our Client Services team. How would you handle an angry client?
34. What has been the most stressful situation you faced in the workplace? What did you do to navigate that situation successfully?
35. We pride ourselves on teamwork, and this role in Client Services relies on teamwork. What are the top qualities you would bring to a team-based atmosphere?

Truist Interview Questions

1. Due to the continued explosion of the digital world, Truist is becoming more virtual every day. What job duties would expect to be flexible in this role?

2. The next Branch Manager we hire here at Truist needs to be adaptable and flexible as our market demands change over time. What have you done recently to promote your personal and professional development to promote adaptability?

3. Have you ever had to work with a difficult colleague? How did you handle that situation?

4. What is the greatest challenge you have faced in your career so far? How did you overcome it?

5. How would you rate your ability to learn new software programs on a scale of 1 to 10?

6. In your opinion, what are the benefits of banking with Truist?

7. At Truist, we pride ourselves on providing the best customer experience. Talk about your customer service experience and explain why it will help our clients here.

8. Our clients expect top-tier service and products. Have you ever gone the extra mile for a client when it wasn't expected? Why did you do so?

9. What customer service experience do you have that would greatly benefit our customers?

10. Customer service is the name of our game at Truist. If hired for this role, how would you provide the best customer service possible to our clients?

11. How do you check your work for accuracy?

12. What is the highest level of mathematics that you completed during your schooling?

13. Out of all our products at Truist, which one would you be most likely to use? Why?

14. What is one unique skill you will bring to our loan processing team?

15. What are your top three strengths? How will you use them to make an impact at Truist?

16. The banking industry is built on trust. Do other people you have worked closely with consider you trustworthy?

17. What interests you about this position at Truist?

18. How do you work in environments with people who are different from you?

19. Talk a bit about your formal education. How has it prepared you for this opportunity with Truist?

20. What data entry skills have you accumulated throughout your career and earlier education?

21. Talk about your experience in mortgage loan closing. How would this experience benefit our team?

22. How would you describe your management style?

23. Tell me about your favorite manager. What did you enjoy most about working with them?

24. If hired for this role, how would you manage your daily tasks to ensure that your work is completed in a timely and efficient manner?

25. Give me an example of how you keep track of details while engaging in conversation.

26. What experience do you have multitasking multiple duties?

27. How do you define success?

28. How do you respond to problems that require a quick solution?

29. How would you deal with an irate customer?

30. If a Truist client had increased savings as their main personal financial goal, what steps would you take to get them started down the right path?

31. How would you respond to a customer complaint?

32. How would you handle communication with a customer who was visibly upset?

33. The clients of a financial firm like Truist can display a range of emotions when they work with our Client Services team. How would you handle an angry client?

34. What has been the most stressful situation you faced in the workplace? What did you do to navigate that situation successfully?

35. We pride ourselves on teamwork, and this role in Client Services relies on teamwork. What are the top qualities you would bring to a team-based atmosphere?